The easiest way to compare and book moving labor.

Frequently Asked Questions

all about the helpers

show all answers
Who are the "helpers"?
Most of the service providers who advertise on HireAHelper do loading and unloading jobs for a living. Many are professional labor-only moving companies that specialize in load and unload services. Others are full-service moving companies willing to send their workers out on labor-only moving jobs. Some are individuals who aren't necessarily professional movers, but who can provide labor. Make sure to review a helper's credentials, description, and customer reviews.
Are helpers licensed?
A special license isn't required for lifting things in and out of a truck or storage container. However, some service providers choose to list other licenses they carry (like business licenses, full-service mover licenses, etc) as a way to attract more customers and legitimize their listing.
Are helpers insured?
Helpers will have their insurance credentials clearly listed in their profile. When it comes to insuring your goods, there is complimentary mover's insurance available when you place your order through HireAHelper which covers $.60/lb up to $10k. If you hire a service provider with an avg review of 4.5 or better there is also Full Value coverage available for purchase from MovingInsurance.com. Rates start at $12 per $1000 in coverage.
Where is my helper coming from and do I get charged for travel time?
When you provide your zip code we will only show you helpers that cover your area. Helpers aren't on the clock until they arrive at your doorstep. The amount you pay on HireAHelper includes the helper's travel fees to and from the job site.
Do they charge extra for stairs?
Up to one flight of stairs is always included in every helper's rates. Some helpers might charge more for additional flights, that will be shown upfront on their listing. You can also read the helper's service description for more details.
Will they load and unload my truck for me?
If the helper's service area includes your loading and unloading locations, you can hire them to unload your truck too. This works great for local moves! Keep in mind that the helpers do stay on the clock when driving between your loading and unloading locations. If your load and unload addresses are more than 50 miles apart, you'll probably want to hire two separate helpers for the load and the unload.
Will they help me pack boxes?
Helpers specialize in loading and unloading, they are not professional packers and do not provide boxes and other packing supplies. They can provide packing help if you are participating, supervising, and providing the supplies. If you'd like to have them help with packing, make sure to put this in your order details and account for the extra time needed.
Do they bring a truck?
No. Even if they are a full service mover (a mover who owns their own trucks), you can only book them for labor on HireAHelper.com
Can the helper drive my truck?
Absolutely not. If you booked them through HireAHelper, you may not hire them to drive a truck.
Do they bring moving equipment (dollies, ropes, tie-downs)?
Each helper lists the available equipment in their profile. If they charge for equipment, we ask them to list their prices.
Do they bring boxes, tape, or packing supplies?
Helpers do not bring expendable packing supplies (like packing tape, wrap, boxes, etc.)
Do they bring furniture pads?
If helpers have furniture pads, you'll see it listed with the rest of their equipment in their profile. If they charge for usage, they'll list the price as well. All helpers ask for their pads back on the day of the job. If you only hire them for the loading, you'll need to provide your own furniture pads.
Can they disassemble/reassemble furniture?
Helpers charge hourly. If you'd like to have them disassemble/reassemble furniture, make sure to put this in your order details and account for the extra time needed. Before the job date, make sure to discuss what tools are needed with your helper.
Does the crew take breaks during the time they are scheduled for?
They might take a quick water or restroom break and for longer jobs, they could need to take a lunch break. But they should only charge you for the hours they spend working. Make sure to discuss your helper's exact policy on breaks with them prior to your move.
How do I know that the helpers won't milk the clock?
Customer reviews. If a helper provides lazy workers or unsatisfactory service, you'll definitely read about it in their customer reviews. Also, keep our Service Guarantee in mind. If you feel like the job went unreasonably long, let us know and we'll evaluate the situation and see if a refund is in order.
Do they work on sundays/weekends?
Yes!
Do the rates change over the weekend?
Nope!
What happens if the helper hurts themselves on the job?
All helpers state that they will not hold their customers liable for injuries. We also recommend that you discuss any such concerns directly with the helper you select, most will also be willing to sign a release of liability for you upon request.
Are helpers background checked?
When selecting a helper one of the most important things to look for is if they get good reviews from their past customers. But many helpers can also provide background checked workers. If you would like to book background checked moving labor and don't find a suitable provider in your area, please give us a call at (800) 995-5003.

selecting a helper

How do I know who is available?
Helpers manage their availability through HireAHelper. If they show up in a search result, they're available!
I found a great helper! How do I contact them?
Found a perfect Helper? Book them! Immediately after you place your reservation, you'll get their primary contact information. Or even better, give them a chance to call you first. Often times these companies are out on jobs all day and will give you a call between jobs or at the end of the day.

during your move

Can I/my family/friends help move items also?
Of course! It's a great way to save some money. Two things to keep in mind: 1) the job will go a little faster, and 2) your friends and family don't do this for a living and certainly won't pack a truck as well. Use your pros wisely!
Do I have to take the clothes or items out of my drawers?
This is something you should definitely discuss with your helper prior to your job date. In general, if the furniture is light and doesn't contain breakable items, it might be okay. Otherwise, we recommend that you take out the breakable or particularly heavy items and make sure they are properly wrapped and packed.
Do I need to rent a dolly?
Each helper lists the available equipment in their profile. If they don't provide dollies and your job requires one, you may need to provide one.

booking process

How much time should I book?
If you're not sure how long the job will take, have a look at our helpful labor guide to get an idea. Still not sure how much time to book? Give us a call at (800) 995-5003 and we can help. After your booking is complete, your helper will also contact you and let you know if you need more or less time. Tip: When booking, provide as many details about your job as possible so your helper will get a clear idea of the size and scope of the job. Example: How many rooms are in your home? How many flights of stairs?
How far in advance do I need to book?
We recommend booking about 2 weeks in advance. If you wait until 1 or 2 days before your move date, there's a strong chance the higher rated (and/or better priced) companies will be booked.
Why is the rate so much lower/higher than other places?
Each moving labor company on the site is independently owned and operates and sets their own rates. Rates also change depending on the competition within a given marketplace. Helpers also pay HireAHelper a commission on every completed order, other moving labor marketplaces may charge a higher or lower commission depending on their level of service and support. For our fee, we're able to offer complimentary mover's insurance, 7-day-a-week customer support, a Service Guarantee, payment via credit card, and an online customer review system.
Can I set my own start time?
After selecting a helper, you'll be able to select your preferred arrival window before you finish booking. Arrival times are in 1 hour windows and the clock doesn't start until they arrive.
When do I get charged?
Your card will be authorized for the full amount 1 day before your move date at around 5am PST. "Authorized" means the charge is pending. Then the charge will be completed when the job is complete. If you are booking a last minute job (the job is today or tomorrow) your card will be authorized immediately upon booking.
When will my helper call me?
Helpers confirm newly booked jobs throughout the day or at the end of the day. So, you should hear from them within 24 hours. If you need to speak to them immediately, you'll get your helper's primary contact information via email.
What if I need to cancel?
Cancel at no charge up to 24 hours before your job start time. If you cancel after that, the helpers will charge for 1 hour at the rate you booked. Canceling within 1 hour before the job doubles this fee. To cancel, please contact your helper first! Then call or email HireAHelper.
How do I request special equipment?
Simple! Just enter it into the job notes when you book the job. Your helper will confirm these types of requests prior to your job date.
Can I change the date of my job?
To change the job date, first contact your helper and see if they're available. If they are, just send us an email letting us know about the date change. If not, let them know you're canceling the job and then contact us to arrange a new helper.

leaving a review

Can anyone leave a review?
If you booked them through HireAHelper, you'll be able to leave a review. On HireAHelper.com the reviews you see are unfiltered, real reviews from people who booked their moving labor on this website.
Can my helper respond to my review?
As you can see on HireAHelper.com, helpers are given a chance to respond to each review. This response will be visible on HireAHelper.com.
Does my review have to be public?
Yes. All reviews are posted on the helper's profile which is public.
What information is posted alongside my review?
Your first name, last initial, and the city where the job took place. Example: “Jeremy R, Temecula CA”
Can my helper ask me to change my review?
Politely. If you've left a negative review, the helper may contact you and try and resolve the issue. You'll be able to edit your review if you choose to do so. But we won't tolerate harassment and we never remove or edit customer reviews at the request of the helper (we've had a few helpers leave because of this, but we believe in the policy!)
Are there any circumstances HireAHelper would edit or remove my review?
Very few. If your review contains intense profanity, blatant racism, etc. we reserve the right to remove it. We never remove or edit customer reviews at the request of the helper (we've had a few helpers leave because of this, but we believe in the policy!)

paying your helper

Why do you need my credit card info?
Part of the reason helpers like advertising on HireAHelper is that we verify their customer's payment info. That way they know you are serious about hiring them and have the funds to pay them. So, to place a reservation with your helper, we ask for a major credit card.
Do the helpers have my credit card information?
Helpers never receive your credit card information. HireAHelper acts as an escrow service for you, the customer, then sends your payment to your helper when you tell us the job is complete.
Can I pay in cash or check?
No. We accept Visa, Mastercard, Amex, and Discover.
When will my card get charged?
1 day before the job date at around 5am PST. If you are booking a last minute job (the job is today or tomorrow) you'll be charged immediately upon booking.
Why is my card authorized before the work is done?
One of the reasons customer satisfaction is so high on HireAHelper is this: helpers know their customers are serious about hiring them and have the funds to pay them. If they show up and do the work properly they know they'll get paid. Customers don't want flaky helpers and helpers don't want flaky customers, so everyone is happy.
Who will charge my card?
HireAHelper LLC is the name you'll see on your credit statement.
How does my helper get paid?
Once the job is done your payment will be sent to your helper via direct deposit or check (minus the commission they pay HireAHelper.)
How long do refunds take?
Once an refund is issued, the funds are released within one business day. Most credit card companies take 2-5 business days to post the funds back to your account. If you used a debit card, your bank may take 5-10 business days to post the funds.
My job went over. How do I add the additional hours to my order?
Three ways:
  1. Text message: we'll send you a text message the morning of your job. When the job is complete, just reply the text message and follow the prompts.
  2. Phone call: when the job is done, call (800) 995-5003 and follow the prompts.
  3. Signed invoice: Your helper may present you with an invoice at the end of the job. Just indicate the total number of hours and sign the invoice.
How do you know how long the helpers work for?
You tell us! (See the previous question above.)
Can I get a refund if I book too much time?
Some helpers offer refunds for unused time and some do not. It's hard work setting up a schedule, and good companies will try to set aside enough time to finish your job which means turning down other jobs. However, some helpers will refund up to 1 hour, and a few will refund for any amount of unused time. Helpers only refund for unused hours over their hourly minimum (Ex. 2 hour minimum, etc.). Each helper's listing will indicate if they refund for unused time. Your helper will also call you prior to your move date to discuss the details and you can ask them if the hours should be adjusted. If you're not sure how much time to book have a look at our helpful labor guide or give us a call at (800) 995-5003 and we can help.
What credit cards do you take?
We accept Visa, Mastercard, Amex, and Discover.
My helper wants cash for the additional hours. Should I pay them?
No. It's best to add hours to your HireAHelper order using your credit card. That way we can send you an accurate receipt and we have record of the transaction in case there's an issue later. The three ways to do this:
  1. Text message: we'll send you a text message the morning of your job. When the job is complete, just reply the text message and follow the prompts.
  2. Phone call: when the job is done, call (800) 995-5003 and follow the prompts.
  3. Signed invoice: Your helper may present you with an invoice at the end of the job. Just indicate the total number of hours and sign the invoice.
Can I get a receipt for the job?
Of course! You'll be emailed a receipt at the end of the job.
Should I tip my helper? How much?
Did they do a great job? Though it's not required, many people do tip. The typical amount is around $10-$20 a worker, depending on the size of the job.
What are your policies regarding privacy and spam?
Look, we hate spam as much as you do and we'll never share your email address to marketers. We take security seriously. Here's our full privacy policy.

complaints & damage claims

What if my helper is running late?
By the time your job date rolls around, you will have already spoken to your helper. So, give them a call first. Keep in mind they have an hour window to arrive. If you can't reach them, call HireAHelper at (800) 995-5003 and we'll immediately help you find a replacement if needed.
What if my helper is a no-show?
Give them a call and keep in mind they have an hour window to arrive. If you can't reach them call HireAHelper at (800) 995-5003 and we'll immediately help you find a replacement if needed. We take no-shows very seriously; helpers who do it owe you a fee that can either be applied towards the replacement or sent straight to you for the inconvenience. Helpers who no-show habitually won't be allowed to advertise on the site.
What happens if they break my stuff?
By booking through HireAHelper you receive complimentary insurance on every helper's service which covers $.60/lb up to $10k. If you hire a company to load and unload your truck or container through HireAHelper then your goods are also covered while they're being transported. The insurance does not cover damage that happens while your goods are being transported in a freight trailer. If you hire a service provider with an avg review of 4.5 or better there is also Full Value coverage available for purchase from MovingInsurance.com. Rates start at $12 per $1000 in coverage.
What happens if they try to charge hidden fees?
This is expressly not allowed on HireAHelper. You'll see all a helper's fees during the checkout process, so if they try and charge something extra, don't pay it. Call us.
How do I lodge a complaint about my helper?
First, give them a call and let them know there was an issue. If they don't resolve the issue to your satisfaction, file a complaint with us and we'll step in. Also, remember that customer reviews are very powerful, so make sure to leave one.
What if I'm generally dissatisfied with my service?
Three things:
  1. Contact your helper and make sure they know. They will often try and resolve the issue.
  2. Leave a review! These are the lifeblood of helpers on HireAHelper and they don't like to see negative ones.
  3. If you file a complaint we'll step in and evaluate the situation and, based on our Service Guarantee, see if a refund is in order.

about HireAHelper

Is HireAHelper a moving company?
No. HireAHelper is an online marketplace where you can find, compare and book an independent service provider. Using HireAHelper is much like using a travel website to compare rates and book a hotel room - you're making a reservation with an independent service provider.
Are service providers on HireAHelper.com employees or sub contractors of HireAHelper?
No. Each helper is an independent service provider that uses us to handle their booking process. Using HireAHelper is much like using a travel website to compare rates and book a hotel room - you're making a reservation with an independent service provider.
Do you offer customer service?
Heck yes we do! We have a full time staff here in Oceanside CA. We're here to help you book with confidence and provide support should the need arise. We're here 7 days a week and our phone number is (800) 995-5003.
Can I trust HireAHelper?
Hey, of course you can! We are a real brick-and-mortar company based in Oceanside CA. We're an A-rated business on the BBB. We're alive and well on Twitter and Facebook. We don't hide our phone number (it's 800-995-5003), we give 1% of our revenue away, and we sponsor 80+ kids in need.
How does HireAHelper make money?
Helper's pay HireAHelper a commission on every completed order. Other moving labor marketplaces may charge a higher or lower commission depending on their level of service and support. For our fee, we're able to offer complimentary movers insurance, 7-day-a-week customer support, a Service Guarantee, payment via credit card, and an online customer review system.