Movers in Manhattan, NY
Our customer review rating is:
4.9 stars on HireAHelper.com
Make a reservation online:
- check our availability - instantly! We regularly update our schedule on HireAHelper.
- Secure your reservation. You aren't charged until 24 hours before your move.
- no cancellation fee if you cancel more than 24 hours before the job's start time.
NOTE: We just provide moving LABOR. We're assuming you're bringing the truck.
Your experienced movers are Actors, Singers, Musicians and Artists supplementing our income. On time, efficient, careful & courteous. Never a "stairs fee" or any hidden fees. We strive to provide 5 star service on every move. We are careful who we send into your home, around your family and to handle your property, we offer background checked helpers, checked through Hireahelper. INSURANCE through Hireahelper covers goods while being handled by our helpers up to $.60 per pound (policy must be activated by completing an inventory form). Full coverage insurance also a…Read Morevailable through Hireahelper. We'll never leave you stranded! If late we'll send extra helpers to make up time at no cost when possible. Thanks for considering us, we appreciate it. Your experienced movers are Actors, Singers, Musicians and Artists supplementing our income. On time, efficient, careful & courteous. Never a "stairs fee" or any hidden fees. We strive to provide 5 star service on every move. We are careful who we send into your home, around your family and to handle your property, we offer ba…Read Moreckground checked helpers, checked through Hireahelper. INSURANCE through Hireahelper covers goods while being handled by our helpers up to $.60 per pound (policy must be activated by completing an inventory form). Full coverage insurance also available through Hireahelper. We'll never leave you stranded! If late we'll send extra helpers to make up time at no cost when possible. Thanks for considering us, we appreciate it.
|Sunday:||9:00 AM - 10:00 PM|
|Monday:||8:00 AM - 10:00 PM|
|Tuesday:||8:00 AM - 10:00 PM|
|Wednesday:||8:00 AM - 10:00 PM|
|Thursday:||8:00 AM - 10:00 PM|
|Friday:||8:00 AM - 10:00 PM|
|Saturday:||8:00 AM - 10:00 PM|
322 Customer Reviews:
These reviews are from past customers who booked PROMOVE through HireAHelper. Once the job is completed, each customer has the opportunity to leave an unfiltered, uncensored rating. Service providers have an opportunity to respond to these reviews if they choose.
Super happy with the help we got from the PROMOVE team. The PROMOVE movers arrived on time during their window, they were prepared, worked very hard (we had a 4th floor walkup) and basically didn't stop until the entire move was finished. We had a 26-Foot packed uhaul truck. I would definitely recommend them and would use them a…Read Moregain. Thanks!!!
They were definitely nice guys, but I can't say they worked as quickly as they should. One guy was late, as soon as we started helping they stayed away from doing the stair trips, and I ended up having to pay for extra time that certainly could have been avoided (given they were both there on time and worked a bit harder).Show Response
Not as it appeared I think. While they did not arrive together they were within the window & the time only started when 2nd man came. Loading a 24ft truck with stairs involved is not going to be quick & you were still packing. They left the stairs to pack the truck properly then returned, they should've communicated that. Kirk, team lead
They were on time and respectful. However thy were not prepared for the job(no basic tools) and therefore took longer and expected.Show Response
The job took longer than you expected because you didn't want to rent a truck & had us walk 300 meters with your furniture to your new apartment, not because we didn't have the specialized tools for your bed which we told you beforehand. We are efficient as a rule (see reviews above & below) but each trip back & forth takes a few mins just walking, this adds up. Which is why even for 300m you rent a truck.
The guys were on time and actually a few minutes early. As soon as I parked beside our building, they began unloading boxes. Two flights of stairs and some tight turns with boxes and furniture and everything was moved into our apartment with everything in perfect condition. I will absolutely use PROMOVE for any future moves.
These guys were wonderful. Really easy to work with, professional, and very careful with our things. They also took great care in packing the truck. They were also very communicative in their estimated arrival time. I would highly recommend them to anyone!
The guys were terrific. They were on time and friendly. This was not a big move as the only really large items were a box spring and mattress, a couch, and a 60" television, but there were quite a few boxes and plastic tubs, all of which had to be brought up to a fifth floor walk up. They worked hard and made pretty short work o…Read Moref things. Tried for at least 20 minutes to get the couch through the apartment door, ultimately with no luck. Fortunately, they recommended the Couch Surgeon who was able to neatly take couch apart and reassemble in the apartment. Anyway, would use the guys from Promove again without hesitation.
The guys were great, on time, friendly and did a wonderful job. Wish they had all the equipment necessary for moving very large furniture pieces - the job for which they were hired. One star off for that, but very happy overall.Show Response
We did the job, a "wonderful job" but you docked us a star. We are not aware of any non specialized equipment to move an 8X4ft mirror with louvered glass crystal sides that weighs a couple of hundred pounds. Hireahelper calls us for complicated moves because we are good at figuring how to move them safely, which thankfully we were able to do.
After my move was complete I realized the movers did not properly put my bed back together. On one side the headboard is not attached to the frame. This is a huge safety issue and I'm appalled by the lack of integrity that someone would leave it like that. I have moved two other times with this bed and have never had this issue,…Read More so other movers have successfully been able to disassemble and reassemble my bed. I do not recommend this company.Show Response
Oh no! So sorry! That was simply an honest mistake as we were not aware of any failure point in the attachment. Assuming a lack of integrity is wrong. Why would we knowingly leave it unattached? We're the same guys that worked so hard doing everything else right & worked extra time taking your stuff to the basement for free. We don't deserve a 1 star review. Should have maybe declined to attempt the Ikea bed assembly in hindsight. I guess there have to be bad reviews too or it'd seem fake. Sorry
I needed movers and these guys were the answer! The two individuals were absolutely professional, Kirkland and Eric. They finished the job in under three hours for a one bedroom apartment in a building with no elevator and 6 flights of stairs. I would use these guys anytime again. Everything got up to the apartment intact. …Read MoreThey were on time, organized themselves to tackle the job, and they delivered on their commitment. WV September 18, 2017
The movers were very professional and courteous. They were very careful with all my belongings and they made sure everything was where I wanted it placed. They even put my bed together for me!! There work was everything I could have hoped for and more! Thank You!
I had a fairly small move, but into a fifth floor walk-up so I was very grateful for the help. The crew communicated clearly, worked quickly and efficiently, got everything to my apartment in good shape--and were very careful getting furniture around some tight bends in the stairwell--and were easy-going and good-natured. I'd us…Read Moree them again.
These guys were AWESOME. I can't say enough good things about them. I hired 2 workers for 2 hours and had serious doubts that they'd get the job done, but they did and with time to spare. They hustled up and down my 4th floor walk up the entire time and without complaint. I will definitely be hiring them again for my next move a…Read Morend suggest that others do the same!
The guys did a great job! They showed up early and even helped guide me in parking my large truck. They did 2 hours worth of work in only an hour and a half! They were very respectful and were especially careful with my fragile boxes and valuables. I would absolutely recommend their service to any newbies to the city.
Our movers arrived 10 minutes early. They were professional, courteous, and worked unbelievably hard. We estimated it would take 3 hours to complete the job and they were done in 1 hour and 15 minutes. They were great to work with and I would highly recommend them to anyone needing moving labor help. We will definitely call them…Read More the next time we move. Thanks so much guys! You were amazing!
Promove confirmed reservation when I booked one month in advance, but did not answer calls the week before the move to reconfirm until the day of the move. I was worried they wouldn't show up! Anyway, they showed up on time and were very helpful in our move.Show Response
There were problems with our 2nd VOIP line which is the one you were calling, sorry for any anxiety. We ALWAYS show up, We never leave customers stranded. We called on the day and I tried calling the day prior and went to VM. Kirk, Promove team lead and truck Tetris high score holder.
Breeze and Rick came to help me from PROMOVE, and they did a great job. Reached out shortly after the reservation via text to confirm, kept me posted on their travel to me, got there early, jumped right into the work, and just hammered away until we finished. Total respect for these guys. They took care of my stuff, worked effic…Read Moreiently, and kept the task fun with some light-hearted banter. I'd totally ask their help again in the future. Impressed.
The two movers texted me ahead of their arrival and showed up on time. They worked very hard, including moving a 1926 antique victrola (it's very heavy) down four flights of stairs. They did a great job with taking care of my things and were very polite. I would definitely recommend them again.
I moved into a 6th floor walkup from Atlanta (where we don't really have walkups). Planning the move was so stressful. Deciding what to take and not take was daunting. As I packed, I thought "how will this get up the stairs?" Hiring two great guys from Promove saved me. Both showed up within the given window (one exactly at 3, a…Read Morend the other a half hour later) and were ready to attack it. They made good suggestions and were open to mine. I booked for three hours and we did it in 75 minutes. Now, you'd think I'd want a credit back for the unused time, but nope. It's money well spent. Promove is like hiring more friends to help you move. Highly recommended.
They were fantastic. One guy showed up 45min late, but the one who showed up on time got to work immediately and almost completed the whole job alone. They got everything packed in under 2 hours, nothing moved around during my 16 hour drive! Would highly recommend.Show Response
Though we generally arrive at the beginning of the 1 hour window it is still an arrival window of 60 minutes so while not up to our usual standard of arrival, the helper was not technically "late". Apologies nonetheless, he had childcare issues that morning as his usual sitter had an emergency. Kirk, team lead and moving truck clairevoyant
I highly recommend going with Promove. The guys were on time and very professional. They handled my furniture with care as if it were theirs. Moving can be very stressful and they reassured me that it was going to be ok. It didn't even feel like I was paying them to help me. It was as if my friends came over to help me move. I w…Read Moreas so pleased with their help I ordered pizza for them. Once again I highly recommend them..
They were amazing. Showed up 15 minutes early, which I did not mine and even helped disassemble furniture, which they didn't have to do. There were fast and efficient and all my furniture was kept in the condition it was originally in. They will be at the top of my list next time that I move. Thanks Malik and Andrew for all your…Read More help!
Honestly, they were complaining about too much work. They seemed to be in slow motion versus moving quickly to get the job done. They broke one of my very nice marble tops to a table and didn't even apologize. And they seemed eager to get their hours and be sure they were paid. The process to hire them and communication was exce…Read Morellent from the website and Hireahelper. I just feel my particular movers were not as motivated as I would have liked.Show Response
We are so very sorry, in 2 days that 2 man crew got the worst reviews we've ever gotten and were dismissed. We didn't get feedback in time & they were allowed to do other jobs before being fired. No excuses. We have reverted to our core team of professionals & will not accept jobs that we can't cover with Kirk, Andrew, Malik, Dre & Bernard. Kirk very disappointed team lead
Late rude and lazyShow Response
Unacceptable. This crew has been fired! There may have been mitigating circumstances as they arrived 15 minutes into the 1 hour window & the job was completed early, but rudeness alone is a dismissable offence. Our sincere apologies. Kirk, team lead & stickler for manners
The guys arrived on time and were waiting for us to pull around our truck while they held a parking spot! They also completed the job in under 2 hours and made sure to pack everything in securely and protected things that were fragile. I would definitely recommend.
On-time and helpful. One did the majority of the heavy lifting so could've gone faster if both pulled their weight but overall very satisfied. Pleasant to drive with as well.Show Response
One of the helpers hurt himself slightly early into the job so Andrew moved the heavier pieces wherever it was possible.
They arrived early which was great because they were able to secure a parking spot on the street for our truck rental. They worked very hard and continuously, even stayed an extra twenty minutes. Very nice and friendly guys. We were a little concerned as one of the guys wasn't as careful with our things as we would have been. I …Read Morewould recommend them depending on your ability to watch how they handle things. I would use them again but would request someone a bit more careful.Show Response
Although there was no damage to your items, even the perception of not being careful is unacceptable. We apologize. The mover in question has been updated on our service standards and techniques to prevent any recurrence of such a perception and complaint. Thanks for your feedback, sorry we didn't provide 5 star service. Kirk, Team lead and truck loading Shaman
Two friendly people greeted us there on time with smiles. Kirkland & his co-worker were also responsive by text about an hour prior to arrival. All our worries about unloading in crazy NYC at crazy thanksgiving time all worked out very well. I can't recommend them enough. Really all we needed to do was schedule with HireaHel…Read Moreper , the rest they took care of. we are so grateful.
Overall decent work but not particularly impressed.Show Response
We should've better communicated what we had to deal with. Unload frm truck, into bldg, place on floor, wait for elevator, load then unload elevator, take into Apt/ 2 men Unloading a 20ft truck (many items loose & unpacked) whilst sharing the elevator is never going to be fast despite our best efforts. With your truck 2 hours late we worked very hard in cold rain to unload b4 the cutoff point. Needed actual magic 2 b quicker
Kirk was an angel! He was so wonderful with communication and everything was absolutely perfect! I was unable to be there so my Mom was there for me and he treated her so lovely she could not say enough kind things! I would not hesitate to move again knowing that I could work with them! They are the very best!!! Thank you for…Read More such excellent service Kirk and hire a helper I am forever grateful!
He guys were the best. On time and patient with me as I worked details of an extended storage space rental process. But the time we missed was easily made up with their efficient work. Kirk, as team leader was especially thorough and handked my things with ease. He even showed concerns about a few nicks that some of the funitu…Read Morere sustained in the previous packing of the truck. They listened to my wishes regarding how I wanted the system unit to be packed and did everything they could to make my plans a reality. But, above all, they we're super friendly and easy going. My kind of movers. Thank you.Show Response
ProMove regards 4 star reviews as substandard, which is why they are always addressed, I will apologize in writing even after doing so directly and having taken steps to remedy whatever shortcomings we may have had on the job. In this instance however I do not know what else we could have done to earn 5 stars. We as usual appreciate you having hired us and taking the time to leave a review. Kirk, ProMove team lead and holder of the truck Tetris high score
HIGHLY recommend. Our movers arrived 5 minutes early and were wonderful throughout the entire grueling night. They were very flexible as we had to change our move a few times, even bumping the start time up day of without issue. They were friendly, personable and determined to move some of our more awkward heavy pieces. Very re…Read Morespectful of all our belongings. This was my first time working with movers and I couldn't have been happier with my experience. Book them!
Pros: They showed up on time, helped us find parking, worked for the allotted time (2 hours). Cons: Were very relaxed and told us we had plenty of time and no need to rush (despite the fact our U-haul was illegally parked). Spent nearly 30 minutes trying to get a couch through the doorway (which never got through, the le…Read Moregs needed to be screwed off which we took care of later) and scratched up the paint/door in the process. Waited til the end for much of the big stuff (dresser, TVs, mattress, coffee table) which never ended up getting brought up and was left for my girlfriend and I. Overall: Seemed like nice enough guys that meant well but I would not use Promove again. Admittedly the large items not being finished was not entirely Promove's fault, the city elevator inspector showed up earlier than his scheduled time in middle of our move. However, had the movers shared our sense of urgency and also taken care of the large items first (as requested) then the problem would've been mostly avoided.Show Response
Reviews above & below will say we are quick and efficient, we don't waste time. Your review is unfair. You blame us for not being done in time when it was out of our control. Every item was out of the truck within 1 hour even with you being late. Heavier pieces were in back of truck so had to move what was in front first (duh), & how could we know the elevator would be shut down? Your girlfriend told us to try the sofa after we said legs need to come off (took us 10 mins) then you & her tried
Everything was fine, pretty much what I expected. Something was broken in the process, but they made up for it by not charging us for an extra hour. Overall I am happy and would use the service again.Show Response
The curse of particle board. Apologies for the damaged item, we did not notice the stool leg was that loose when picking it up. Sorry again. Kirk, ProMove team lead and truck loading gold medalist at the 2016 Rio Olympic games. Obviously not an actual olympic event, but if it was I would totally be on the podium!
This is my 3rd time using ProMove and they were great as usual. Careful with our things, efficient in the packing of the truck to make sure everything fits, hard working and very friendly. Our job went longer than I scheduled it for (because I vastly underestimated how much stuff we had despite how fast our two movers were!) and…Read More they, without complaint, stayed for the extra time needed to help us get everything into the new place. I'll definitely continue to use ProMove!
These guys were incredibly friendly and efficient. They showed up right in time, got everything done in an unbelievably short amount of time and I would definitely recommend them again. This is actually the second time I've used this company, and I used them when I moved in and it was the same - friendly, efficient, and respectf…Read Moreul.
Worked hard, did not pack things so very well. I would use again. They were on time and congenial.Show Response
We were asked to leave space in the van for boxes, I pointed out where items could be moved around to accommodate them, we couldn't leave space in the van because the items would shift around during the drive to the other location and there were no tie down straps or rope available. I suspect during the subsequent repack the items were not placed properly. I'm inclined to stand by the packing job I did. Kirk, Promove team lead and truck packing black belt.
The 2 gentleman that came to move my daughter's bedroom furniture and misc items were very polite and very professional. They were careful with everything and they helped us put together a free standing closet. They were also right on time. I would definitely use them again.
Promove did a good job. They were respectful and very helpful, organized and quick. The only complaint I have is they were 2 hours late due to train delays.Show Response
Ma'am we apologize for having arrived 45 minutes later than our 1 hour arrival window, this was because the New Jersey Transit Bus was first late then returned to Port Authority bus terminal because of mechanical problems. We updated you of our progress and expected arrival time to minimize any anxiety. We would like to point out that we also worked for an extra 30 minutes without any compensation whatsoever. Kirk, Promove team lead. Mover of things and packing savant
Promove was Wonderful!! I had to change the time on them twice and they were extremely flexible. The guys worked hard and fast and were willing to take apart a piece of furniture that wouldn't fit through the door. If all moves could be this pleasant moving wouldn't be that awful!! Thank you Kirk and the guys!!
They were very proactive communicating with me. They got stuck a few minutes late but texted me letting me know, and then arrived when they said they would. They were very professional, friendly, efficient, and willing to go the extra mile. Overall a great experience and I would gladly use them again.
These guys are the BEST. It became obvious early on that we should have booked one truck size larger, but they managed to fit everything inside. They were extremely careful and were a pleasure to work with. They put in a serious day's work on this one, and offered to stay beyond the scheduled time until the job was complete. …Read More I can't recommend them highly enough. Thank you!
They did an awesome job! Not only were they able to arrive early, they completed the whole move-in in a safe, efficient and quick manner. They were extremely polite and respectful. They worked hard on what turned out to be a pretty warm spring day. I would hire them again without hesitation and thank them for all their hard work…Read More!
In general I had a great experience with Promove. Two out of three guys showed up on time, but they didn't start the clock till the third guy showed up - I really appreciated that. I live in a 5th floor walk up and they setup a system to efficiently move all the boxes and furniture up, worked very hard, and were respectful of …Read Moremy belongings. They did break one glass, but offered to pay for it. I would definitely use them again. I've hired movers before who tried to shake me down for more money or hide broken possessions, these guys were the opposite. I'd definitely recommend Promove.
Promove cancelled the morning of the move. I am thankful to HireAHelper for finding a replacement, but cancelled job 2 hours before the move time is unacceptable.Show Response
So sorry! One of the helpers had a family emergency 2 hours before the start of your move & because most of our helpers were working we had no replacement that could get there in time. So we called hireahelper & asked them to step in to find a replacement as soon as we became aware of the situation. Promove fills in when another crew can't make it for whatever reason, I guess it had to be our turn at some point. Happy you got the help you needed. Thanks for having hired us. Our apologies again.
Great moving labor help! Our 3 movers were punctual, hard-working, and paced themselves well through a long (4 hour) move. They were conscientious about fragile items, and I saw them consistently working to avoid scuffing or scraping walls and floors, as well as furniture. We really appreciated their help, and we would absolutel…Read Morey hire them again.
First the guys were on time, one was actually early. They got right to work and had the truck loaded in 2 hours. They unloaded everything and we were done in just over 4 hours with a half hour drive.These guys were excellent and for the pain they saved me I would definitely use them again. Great Job guys!!
One guy arrived early, so he got started alone until the next guy got there about 20 minutes later. They both worked quickly and were respectful to my stuff and to the building. Overall a very positive experience.Show Response
Hi Mr. Nelson, your review might be interpreted as meaning one crew member was late, when in fact the second man was on time and the case is the first man was just there earlier. Thanks for hiring us, as always we really do appreciate it and thanks for leaving us a review.
Ross and Tyrell showed up on time and did a great job moving us out. We filled a 16ft truck in 1hr 15min. They were easy to work with and made a painful experience a pleasant one. I would definitely recommend Ross and Tyrell for you moving needs. Thanks again guys!
Ross and Terelle did a great job especially since we ended up with a smaller truck than we had planned on due to a problem with Budget Truck Rental. They assisted making sure everything fit and the truck was packed properly. Got done well within the 2 hours!
Rah did an excellent job helping me with my move. I was moving to a building across the street and had a lot of stuff to move to a new apartment. He was very productive and completed the move in less than two hours. Very professional. Highly recommend.
One mover was early; the other was a little late because my address is confusing to find. In any case, it made no difference - the first mover got started, and when the other joined, they were able to finish everything super quickly and without any incidents in half the time planned. Everything went really smoothly. They were…Read More super friendly and helpful guys, would definitely work with them again!
The guys that helped me out from Promove were great. One was running a little late, but the other started working right away regardless. They guys helped me move out of my apartment and into a storage unit. They packed the van securely and then helped me pack the storage unit as well and we got the whole thing done in an hour a…Read Morend a half! They worked quickly and carefully and were a big help. The guys themselves (andrew and Malik) were great and helpful and courteous. The only thing that I'd say, was that I picked Promove because its main selling point was that the company was made up of artists, musicians and actors trying to supplement their income. Being an actor myself, I wanted to give similar artists my business and neither of the guys that helped me were artists, so I thought that was a little bit of false advertising on the part of the company, and had I known that, I might have gone another way. But overall, I was happy with the help I received.Show Response
Promove's personnel is between 70-90% artistes depending on who's active. Malik is a musician, unless he very recently gave up on that dream (that would actually be kind of sad). Andrew is new (which is why he didn't know Malik is a musician) & just needs to earn money, we figured even if he's not an artist he could. We appreciate being hired in part because we're predominantly artists. While it IS a selling point, we think our main selling point is our consistently very high standard of work
I had a great experience with the two men that showed up to help me move. They were timely and efficient and went out of their way to make sure my truck that I rented was packed in a smart way to make the drive as easy as possible! Will use Promove for any moves in the future.
The movers arrived within the window requested, and were very friendly. The loading of the truck took longer than seemed necessary, but overall I was satisfied with the job.Show Response
In reviews of our work there are often references to our efficiency and speed, that is because we do not waste time and our crews ARE quick and efficient (and careful). Your load took 30 mins longer than the scheduled 2 hours because of a long carry from the building to your truck. Sorry if it put you behind schedule or over budget but unavoidable due to the logistics on your particular move.
Absolute life-savers and so convenient. Saved us at the the last minute and was very reliable. Kirk was on time, so helpful, respectful and we could not have done it without him. If you are wishy washy if you need an extra hand - DON'T BE. Kirk was truly a life-saver and it was the best money I've ever spent to have him help us.
Promove was great. They were communicative about their arrival time, understanding when I was late because I had difficulty getting my truck, and, most importantly, packed up my truck perfectly! Everything survived the 350 mile drive. They were great.
All good things, on time , called when they arrived on time , got right after the job, 6 flight walk up. Knew what they were doing and very capable of doing it. Only minor glitch was company said they would confirm with a call within 24 hours of booking the job, but we booked late on a Fri and understandable , but did receive el…Read Moreectronic confirm and a quick call by me got a quick respopnse. Nice, respectful, Strong young men !
Easy and excellent move thanks to Malik and Kurt of ProMove. They arrived on time in great spirits, and made a day I was dreading, worry free. They were fast, through and methodical, fit everything perfectly in storage truck I hired separately, and nothing was broken, dinged or even scratched. Caring, professional and really pe…Read Morersonable crew, I would not hesitate to recommend or use them again in a heartbeat.
Kirk and Malik were on time and even helped secure a place to pull my van over on a narrow street in Manhattan. The cleared out the 16 foot van, moved all the stuff up to the second floor apartment without any damage. Nice guys. Helpful, personable, reliable. Would definitely hire them again. Highly recommend!
Both helpers arrived on time and worked fast with a positive attitude and had strategic gifts at making stuff fit! They worked so well together. Taking our stuff out of storage, we discoverd a chipped corner on a bureau. They pointed it out immediately - and it Definately occurred prior to this move. The facility implied it was…Read More these movers. NOT A CHANCE. But sadly the facility (Moishe's) will deny it was their (my prior) movers. Our guys took that with grace. All this to say PROMOVE was professional and focused on the task at hand, getting my stuff onto a truck with no incident and on time. I'd use them again!
Not very professional. After telling me initially that the movers would arrive at the beginning of the 10-11 am time frame, one mover, Kirk, didn't arrive until 11:15. Malik, who did arrive on time, was excellent, but there were big pieces of furniture that he was unable to move alone, which complicated the loading process. In t…Read Morehe end, the job was finished by 12, but that was in part because I had a friend there helping. When Kirk did arrived, he brought a third person to help, but he was unapologetic about the delay.Show Response
This is Kirk the team leader at Promove. Apologizing for the delay was amongst the first things I did upon meeting you, then again upon job completion. I cannot understand how you don't recall that. Called to explain we were set back by a very late arriving customer on an earlier move. We brought an extra man to make up time at Promove's expense. Job completed safely in originally allotted time. We really did try to make sure you didn't lose time. Sorry again
These guys were GREAT! Even though I was running a little late (and obviously stressed) they were there waiting for me once I pulled up with my truck. They moved me up to my apartment (on the 4th floor of a walk-up at the very least) within an hour--thank you Malik and crew!
Kirk and John were terrific! Prompt, personable, strong, professional, and careful with our daughter's stuff. They made this move for our daughter's first job in NYC back to NoVa so much easier. Wish I had known about this before. Cannot say enough great things about the process before, during and after. Highly recommend PR…Read MoreOMOVE, specifically Kirk and John.
John and Ross were great. Arrived early, worked very efficiently, and even used their experience to go above and beyond and take charge loading the truck as well. Nothing damaged beyond the wheel of a suitcase. They finished nearly an hour ahead of schedule. Nice guys too. Highly recommend.
These guys were great! After being screwed over by our movers in Boston they were able to push back the arrival by three hours, and showed up to help us at 9:30 on a Monday night. They were fast and careful, and had a great sense of humor even in the crazy heat. Simply couldn't have been happier.
This is the 2nd time I've worked with PROMOVE. They always arrive close to 5 minutes before start time, so that they can start working right away. They are incredibly polite, courteous, and careful. They work hard and are very good at what they do. They are the only movers I would use again and again!
On time. Not prepared. I reserved 4 people. Only 3 showed. They were given explicit instructions on fragile boxes, and all boxes were marked with clear arrows to indicate the direction they should be packed, yet there were dishes and glasses in the van placed in a way that disregarded those indications. They were professional in…Read More demeanour, and did work hard, but could have asked more questions while loading the van regarding placement. The space could have been used better. I'd likely seek other companies in the future…and be willing to pay more. Having an extra friend to text communication during the move on site would be helpful.Show Response
/0\ 4th man did show (u kno that) late because he replaced man who had family issue. DEFINITELY OUR FAULT. No added cost due to lateness. Our 2nd 3 star review where the customer disregards advice of crew who move everyday, then..... You said put fragile items on truck last and were advised it was a bad idea as we could pack more efficiently if fragile items were placed differently, at the end crew tried to fit all your stuff however they safely could, not pretty but most importantly, no damage
Promove was an excellent company to work with for my move August 2015. Mailk and Sosa were right on time and ready for the job. They worked extremely fast and hard, paying much attention to ensuring that all of my furniture was properly loaded on the truck. They asked questions to make sure that they were doing everything pro…Read Moreperly. My move was loading and unloading, and there work was efficient, we finished right on time. I would not only use Promove again, but I have recommended them to friends that are in the process of moving. Thank you Promove, for making what is a stressful time, much easier!
Eh. They were ok. Very nice. Generally pretty professional. Guys seemed very strong. They did a good job packing the truck pretty tightly. However, they definitely weren't the fastest movers I've ever had. There was a lot of taking stuff down, coming back up, stopping to catch their breath and drink some water, taking another th…Read Moreing down, etc... I've had movers in the past that didn't take so many breaks. They also ended up scratching one of our pieces of furniture pretty badly and scratching our walls badly in two separate spots.Show Response
Wall scratches caused by 200lb+ treadmill barely fitting on stairs, crew wanted upright handle portion removed for easier/safer carry but were overruled, apologies for the scratches. Damage to furniture claim will be addressed. Efficiency is our thing, we don't waste time. Loading a house worth of stuff into an 18 wheeler on a 90 degree day up/down stairs is hard and requires occasional rehydration breaks for most humans. Sorry we didn't earn 5 stars will learn from this & keep trying to improve
Terrell and Ross were on time, super friendly, and extremely helpful! They loaded our truck in under the 2 hours. They were careful with everything and respectful of all of our things. They made our move so much easier!!!! They were absolutely worth the money!
Kirk and Malik were great to work with. They both fast and good; a combination you rarely see. They did a great job packing, getting a ridiculous amount of stuff into a Zipcar van. Bonus: they were super nice guys to share a drive out to NJ with! I can't recommend them enough.
Our mover did an amazing job. He showed up ten minutes early for our moving window, but had no complaints about waiting when the truck was stuck in traffic. He worked so hard and was cheerful the whole time, despite the fact that we lived in a fourth floor walk up and he was carrying 50 lb boxes. Would definitely recommend prom…Read Moreove to friends and would use again in the future.
The "KIRKS' were great...simply great! We were done in an hour and mostly only because they had to wait so long for the super to send the service elevator! This was an extremely nerve wrecking move into NYC and Kirk & Kirk took away every worry! They were prompt, efficient and so incredibly pleasant. Have already recom…Read Moremended this to 3 other people and would use them again in a Manhattan Minute!! Thanks so much!!!
Definitely would hire these guys again! They were on time, very efficient, hardworking and knew what they were doing when it came to packing our storage unit. They also were courteous and friendly. Bonus: Nothing was broken or damaged during our move. 5 Stars!
Thank you we could not have done it without your help. The whole experience was professional from beginning to end. Our helper was very courteous and did an amazing job ! I would highly recommend your company to anyone looking for moving labor help. Carla Newton
These guys were great! They arrived late, but they kept me updated about their time of arrival. The guys were super nice, worked hard and did a great job.Show Response
Thank you for your kind review, however one small correction. The crew got there later than we anticipated due to subway delays but still well within the one hour window of arrival, while not up to our usual high standards of early arrival they were not actually late in that instance. From all of us at Promove, thanks for hiring us we really appreciate it :-)
Akim and Tyrell were amazing and wonderful. Moving is so stressful.. they were my guardian angels and helped me do everything so calmly and focused. They got er done! Truly forever grateful for their great work and super polite demeanor. Thank you thank you! They were exactly on time...and i would recommend promove highly.
Promove was awesome! I hired two movers and they were right on time, they were prepared with a handcart for my truck. Professional and thought out the moving of the large items so that nothing was damaged. I would recommend them to anyone I know moving in the NYC area.
Tyrrell, the mover from Promove, arrived promptly, and worked hard to help me complete my move in less than the two hours I anticipated. In fact, I mistakenly thought I had booked two helpers, so was a bit dismayed to see only one, but he did the work of two men, carefully and methodically and without any grumbling (that all cam…Read Moree from me!), and we raced through the project without incident. I hate moving more than practically anything else in life, but Tyrrell made the experience as painless as possible. I would welcome his help next time I have to move anything.
The movers were on time, had a positive attitude, and were very cooperative. They took good care of my belongings. Some items required a little creativity with getting them into or out of the apartment and I was not sure how much experience they had with this.
I hired Promove for my move this past weekend and can't even begin to tell you how great these guys were. They were super nice, on time and even finished the job early. They were very careful with all my stuff and even helped put my bed frame together. I would 100% recommend these guys and would definitely use them again.
We hired 1 helper for two hours and I had Kirk. We moved on Thanksgiving Eve and it was snow/raining, but he came exactly on time and ready to get to work. We had some very big furniture items to move and not a large enough Uhaul to fit them all, but Kirk helped ease the stress of this and managed to fit way more into the van th…Read Moreat I imagined possible via his impeccable Tetris skills. Would definitely hire Promove again!
The guys at Promove were great! They showed up on time, were super nice, professional, hard working, and fast. They managed to fit all my stuff into my rental van (which I was sure wouldn't fit in one trip) because they were so good at loading it efficiently. I would not hesitate to highly recommend them and will definitely …Read Moreuse them again the next time I need some moving labor help.
We had a ton of stuff including very heavy boxes and unusually large pieces of furniture. Kirk and John worked their butts off to the end. Especially Kirk, who used his expertise to Tetris our stuff into the truck so that everything would fit. Thanks guys! Great working with you.
Moving can be a stressful endeavor, but thankfully, Promove was able to alleviate a lot of that anxiety. Akeem and Osita were fantastic. They were prompt--Akeem even came earlier than he was required to--friendly and professional. They were also quite efficient, working quickly to unload my pod and carry up my belongings, but no…Read Moret rushing so as to risk any items getting damaged. Despite my pod being about a half hour late, Akeem and Osita were still able to move everything into my five story walkup within the two hour window. I would highly recommend Promove and would definitely use them again if needed.
I was really fascinated to two movers who I hired before thorough PROMOVE. One of them can not speak and the other can not hear, but they worked much better than usual movers. Their diability is not a problem, they were truly dilligent and hard working movers. The most important thing is their attitude toward people. They apprec…Read Moreiated to me about hiring them and finally they expressed thankness so many times. I strongly recommended thoes two movers and I really respect their good job.Show Response
This is Kirk the crew leader at PROMOVE, I was one of the two movers on that job. I think the intended humor may have been lost in translation, we are all fully able bodied and speak as well as hear normally. I usually let reviews stand on their own but in this case I wouldn't want there to be any confusion as to our abilities. As usual we are grateful to you and to all who hire us, we really do appreciate it! THANK YOU!
Hakim and Malik worked really hard and were very pleasant. We had a snafu with the storage locker and ended up with a smaller one than what we had reserved. They managed to stack items very high and got so much packed in the small room, that no one expected we could get as much in as we did. We would happily work with these guys…Read More again.
I hired these guys twice. The first time was in the dead of summer and they got a 13' truck worth of stuff up five floors of stairs and finished early. Kirk is literally a couch magician and can squeeze anything into anywhere. These guys are strong, polite, reliable, and get the job done.
Very affordable compared to others, and were incredibly nice and helpful. One of the two cancelled, and another person from Promove was there within 10 minutes. They finished the job early and took care of all of my furniture (lugging it up 5 flights up of stairs). I'd definitely recommend them/use them in the future.
So communicative and helpful. These guys went above and beyond (helped to break, then put back together a bed frame that wouldn't fit out the door and also took our air conditioner out for us) and did it all with an excellent attitude. Nothing was broken and would recommend them to anyone!
I am normally not one to review, but I could not have asked for better help! These two men were prompt, friendly, engaging, hardworking and never once complained, despite the narrow stairs and 5 floor walk up. My daughter and I had a 10ft truck full of clothes and furniture, and these men were able to carry every item up with a …Read Moresmile in an hour and a half. We would absolutely use them again, and would recommend them to our dearest friends. These guys are absolutely the way to go.
Promove did an excellent job. They communicated with me prior to the move and were easily accessible via text/phone. They showed up right on time (in fact early!!) and did a move out of a 4th floor walkup carefully. Hardworking and honest. Would definitely recommend them!!
These guys were great and I am so happy I made the decision to hire them! I booked Kirk and Malik the day before I had to move out of a 4th floor walk up - originally my family was going to help but it seemed like it was going to be too tough on our own, and I was right...they saved the day (and our backs!) They were on time, …Read Morehard working, personable and efficient. I'm definitely going to recommend them to my friends.
One of the movers arrived a little bit late, but overall it was a really good experience. Promovers are extremely professional and friendly! I was able to book them approximately 3-4 hours beforehand and they were able to help me with so little notice so I was already really grateful for that. Their prices are fantastic and I …Read Morewould definitely use them again for my next move!
Promove arrived on time and were a pleasure to work with as the movers were both friendly and hardworking. They were careful with our belongings and completed the job very quickly. I will definitely use Promove again the next time I have moving needs. I would recommend them to anyone in the NYC area. Exceptional service at a com…Read Morepetitive price.
Wonderful guys. Easy to work with. They came on time and brought their sense of humor with them. They worked hard and had no trouble with my heavy pieces. They took extra care to not damage any of my furniture. They even wrapped my furniture in blankets for me and packed my pod trailer into the smallest amount of space possible,…Read More as I had to pay per linear foot used in the trailer. Would hire again!
These 4 guys were awesome. They were a little behind time but called ahead to let me know they were 10 minutes. Never took a break. Very respectful of me and our property. I was helping for a time and got hit in the head with an object that left me no other choice than to stop. They carried on and did an great job. I would h…Read Moreire them for a variety of jobs and will recommended them to my friends.
For three girls moving in New York City, we had a lot of stuff and there was no way we could lift the heavy furniture. That's why we hired PROMOVE and they did a great job! They quickly got the job done and were respectful of our property. I highly recommend them, and would use them again if I move in the future.
PROMOVE is based in Manhattan, NY and covers a 11 mile radius. Travel fees are included in the prices you see.
Service area includes:
- Cliffside Park
- East Elmhurst
- East Rutherford
- Forest Hills
- Jackson Heights
- Jersey City
- Long Island City
- Middle Village
- New York
- North Bergen
- Ozone Park
- Rego Park
- Union City
- West New York
Licenses & other Business Information
PROMOVE has listed their business credentials below. These range from local licenses (like a city business license) all the way to federal ones (like an MC number.) HireAHelper requires that moving labor providers operate within the law. Sometimes service providers make an extra effort to provide features like background-checks, uniformed crew members, or commercial liability insurance. These are the types of credentials you'll see below.
Verified - This badge means PROMOVE has gone the extra mile and submitted proof or documentation of this credential. HireAHelper staff has reviewed and verified the document.
|I offer uniformed crew members :||Yes|