Smart Move, LLC
Movers in Raleigh, NC
Our customer review rating is:
4.7 stars on HireAHelper.com
Make a reservation online:
- check our availability - instantly! We regularly update our schedule on HireAHelper.
- Secure your reservation. You aren't charged until 24 hours before your move.
- no cancellation fee if you cancel more than 24 hours before the job's start time.
NOTE: We just provide moving LABOR. We're assuming you're bringing the truck.
GRAND OPENING OF NEW BRANCH! WE HAVE 14 YEARS OF EXPERIENCE AND THOUSANDS OF REVIEWS IN RALEIGH! We have been proudly moving North Carolina residents since 2004. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the gre…Read Moreatest service possible. We are quality. We are "The Best Movers Around!" GRAND OPENING OF NEW BRANCH! WE HAVE 14 YEARS OF EXPERIENCE AND THOUSANDS OF REVIEWS IN RALEIGH! We have been proudly moving North Carolina residents since 2004. All of our movers are professionals, full-time (in fact, for many years), and have passed background checks. We are clean-cut, athletic, polite, and properly trained…Read More to provide the best moving experience. We show up on time (15 minutes early is our policy), in complete uniforms and with equipment. We have an A+ rating with the Better Business Bureau. It is in our best interest to provide you with the greatest service possible. We are quality. We are "The Best Movers Around!"
|Sunday:||7:00 AM - 7:00 PM|
|Monday:||7:00 AM - 7:00 PM|
|Tuesday:||7:00 AM - 7:00 PM|
|Wednesday:||7:00 AM - 7:00 PM|
|Thursday:||7:00 AM - 7:00 PM|
|Friday:||7:00 AM - 7:00 PM|
|Saturday:||7:00 AM - 7:00 PM|
If you would like us to bring any of the equipment listed, make sure to put this request in your order details when placing your order. If additional fees are listed for this equipment, you must arrange payment for these items directly with us after your order is placed.
- Furniture dolly:
- Brought to every job at no charge. [varied pricing/options by location]
- Hand tools for assembly:
- [always included, no fee]
- Hand truck:
- We bring dollies to every job at no charge. [always included, no fee]
- Plastic wrap:
- [flat price, $20.00]
- Available upon request. [flat price, $5.00]
271 Customer Reviews:
These reviews are from past customers who booked Smart Move, LLC through HireAHelper. Once the job is completed, each customer has the opportunity to leave an unfiltered, uncensored rating. Service providers have an opportunity to respond to these reviews if they choose.
Aaron and Ty helped unload our Pods on 4/14/18 and 4/17/18. They were on time, were prepared, and they worked hard. They were respectful of us and also of our belongings. They listened to our instructions on where everything was to be placed and followed through. I would definitely use them again!
We hired two movers for unloading our storage pods. Communication prior to the day of was great! They called two days in advance to confirm the start time, and called again while en route. The guys arrived just ahead of time which allowed plenty of time for introduction, walk through, etc. They brought their own protective pads …Read Moreand walk mats for entry doorway and foyer floor. Very courteous and polite with each request. Worked extremely hard, efficient, and carefully. We finished unloading two pods in just under two hours. I would definitely hire them again and recommend for your move!
These guys worked very hard to get my truck emptied. I thought it would take 8 hours and they did it it 5hrs. I would recommend using them for you move. This was also my first experience with hiring help like this. I was very impressed with Hire a Helper and the people they use to do the work.
This team was called by Hire A Helper when the original company failed to show or answer the phone or email. They arrived as quickly as they could and got my PODS loaded very efficiently. Highly recommended and a big thanks to Hire A Helper for finding a replacement so quickly.
Jamal and Walter were great. They showed up on time and were very polite and enthusiastic. They were very careful not to damage any doors or walls and were able to move some very large and heavy furniture. I will use them again for sure in a few months.
Angel and Karon were our movers and they were absolutely amazing!!! They were so great that we are going to have them as our movers when we move into our new house in one month. They showed up on time, jumped right in and helped us knock everything out. I would HIGHLY recommend Hire A Helper/Smart Move LLC. It was a painless pro…Read Morecess from scheduling until they had the 1800PACKRAT unit loaded and they moved everything like it was their own belongings.
These guys were awesome! Excellent communication before arriving exactly in time. Worked hard despite the rain that came halfway through the job. Provided equipment to secure my belongings and took great care to insure everything was secure and efficiently packed. I would highly recommend them for any and all moving needs!
They called prior to arrival, they were on-time, prepared worked very hard. They were courteous, kind and respectfully. Yes I would use them again, and have given their card to the maintenance manager at the complex. Thanks again Thomas and Aaron God Bless
These young men from Smart Move did a great job, they were on time, took extra care with my wife's china, loaded all of our items carefully and were very respectful during the whole moving process. I would recommend to anyone to use Smart Move when you need to move furniture or just moving to a new residence.
I ask for two men to help me move my furniture, they showed at my house a few minutes early and ask to be briefed on what was to be done. They packed the moving truck in a professional manner working hard and efficient, they were careful with my items and I was well satisfied with their work. I would highly recommend Smart Move…Read More to any one needing this type of help.
These gentlemen were the hardest working people I've ever seen. They were so polite and came prepared with tools and pads. They took very good care of our things! They even cleaned our Uhaul for us to make sure we weren't charged extra. I would definitely use them again and highly recommend this company!
I am very disappointed in the crew I had. Why take out a tv tray & be out at the truck for I don't know how long. It took 5 hours instead of 2. I requested 2 people & didn't get them. I was told they no longer move furniture. Then why didn't someone tell me that? 2 of my tv's are messed up but I didn't get insurance cos I though…Read Moret MY guys are too careful so didn't worry. If you hire them, do it at your own risk or be sure to get insurance. I had company but I'm sure when she's ready to move she won't use them. And I didn't even say anything!! Good luck
Billy from Smart Move was a fantastic coordinator. We didn't realize that our shipping service didn't allow us to pick an exact drop-off and pick-up time for our trailer, but we were moving into an apartment, which meant we had to get moved in fast so that we didn't have the trailer blocking the parking lot for an unreasonable a…Read Moremount of time. Billy was completely understanding and was very familiar with the moving company we had chosen. He was able to get a team to us on very short notice and communicated with us so well throughout the process. Chris and DJ handled the un-loading of our truck. What a great team! The ramp on our truck had been damaged in shipment and they had it fixed in no time and (in the rain) got all of our boxes and furnishing inside super quickly and carefully. They put down moving blankets to keep from tracking in water from the rain. We will definitely use Smart Move, LLC again when our lease is up here!
Chris and DJ did an amazing job. They showed up early, were very kind and professional and finished early because they worked so hard and efficiently. I would highly recommend Smart Move and ask for Chris and DJ. They deserve a bonus for their great, hard work!
Truck loading only for a 600+ mile move. Plus side: the contact and confirmation process was reassuring; when I needed to change the loading date due to weather, they were accommodating; 3 people requested and 3 people arrived; pleasant and loaded quickly. Negative side: 1.5 hours late (maybe partly due to accommodating the d…Read Moreate change); loader told me I would be reimbursed for un-used time, which is not the case and, as I have confirmed from Hire a Helper, the company receives payment for the full reserved time. Finally, I was disappointed overall - I had wrapped and pointed out the important wrapped wooden pieces that needed careful treatment which were then packed in direct contact with metal (e.g. a loose metal shelving pole pushed along side a wooden table-top, a metal footboard wedged firmly against a walnut bookshelf, wooden chairs that were loosely piled on one another) and the garbage bags of linens and pillows were not used to protect and buffer contact but were simply placed on top of the loaded boxes. I spent about 2 hours moving things, adding buffers and tying loose items after I tipped the workers. Overall, this probably wouldn't have been a big deal for a short move but a long move needs a bit more careful consideration - and when the truck is larger than the move requires, there is room to take the time for some extra loading care and protection.
Jeff and Angel, absolute professionals. The service was beyond what I expected. They were right on time, got right to work, some of the most respectful workers I have encountered not only to my property but also to me. I would absolutely request these gentlemen again for any moving I might have.
They contacted us the day before the move to confirm and also the day of to let us know they’d be about 45 mins late. The late arrival was not a bother to us but could be an issue for someone on a time crunch. The two young guys that cane were very nice, worked hard, seemed to know what they were doing, and did everything we ask…Read Moreed of them. My husband did catch one of the guys texting while he was outside and said something about it. I would use them again because of their performance and price.
We had the BEST moving experience with our assigned movers, Angel and Koran (sp?) - they were EXTREMELY careful and methodical in moving our furniture, with several pieces of our furniture being one of a kind antiques. They followed our requests in positioning the furniture in our new home with the upmost of respect. Angel a…Read Morend Koran were so kind and courteous, we cannot say enough good things about them! We would request them again, should we need moving services! Billy Capp, you have two of the best movers there are! :) Thank you so very much for making a hard move the best it could be! Rich and Jerri Theer Oxford, NC
Went above and beyond both guys were fantastic and had sense of humor which was really needed with a stressful move with a hand I cap wife. Really busted the job out at the same time. My advice to Billy at smart move is to give them raises so he does not lose them.
Courteous, helpful, and flexible. Karon and Jimmy Lee work well together. They are careful and respectful of your belongings. We had a flooded rental and had to be out quickly. They helped us out of a tough spot by moving quickly but carefully. I would highly recommend them! Awesome job! We will use them again.
I had a great experience with Smart Move. Chris and his colleague were on time (they knocked on my door at 10:00 am sharp) and they were very professional. They managed the time well and completed the job within the 3 hour window I booked. They efficiently utilised the space in 16 ft PODS container and neatly packed up my 1 bedr…Read Moreoom apartment with room to spare. I would highly recommend them.
Angel and Korin (please excuse my spelling) were great. They did as I asked, took their time handling my items (many of which are antique), and were very understanding when I became upset as we came across pieces of furniture that were damaged and broken due to improper packing of my container. Sure wish I’d had two guys as mind…Read Moreful as them to pack for my trip here. Yes. I’d definitely recommend them. Professional and pleasant to work with.
Showed up on time - even called twice to reassure us they were coming. They started to work and did not stop until the job was finished. Very respectful of our possessions and our new apartment. Will definitely use them again. BTW it was a 3rd floor move in and never a complaint!
Karon and Jimmy Lee were great to work with! They were very respectful and diligent. I was skeptical at first, but they had a game plan and executed it with ease and precision. I would definitely recommend their services. Glad we picked Smart Move!!!
DJ and Chris were amazing !! They were so careful with my stuff and they packed it all so perfectly I’m confident everything will arrive at our new home completely perfect !! I recommend these guys to everyone looking for help !! I already recommended them to friends of ours who are moving here after we leave !! They were just…Read More great !!
I can't even tell you how impressed I was with Maurice and the way he conducted his crew. Extremely professional, polite and hard working. When they came over to start I thought they would tell me I was crazy to think I could fit everything in my POD but they made it look easy. I would hire them again and I think the dollar rate…Read More for this group of guys was a bargain. Much appreciated
The two guys that came to unload our 16ft truck were on time and started work as soon as they arrived. It only took them a little over an hour to unload everything! They made sure all of our belongings were in the rooms they were supposed to be and did a great job. Very friendly and professional. Would absolutely use again!
The employee's from Smart Move, LLC are easy to work with. Excellent communication and follow-up. They were on time, very prepared for the job, worked very hard, all the while respecting our property and furniture. I would highly recommend them and would definitely use them again in the future.
Great job. The guys were prompt and wasted no time getting to work. They were very organized and efficient. Because of that, I kept them an extra hour to move smaller items that I was going to move myself. Both of the fellows were very polite. I would not hesitate to use their services again.
The Smart Move crew did a great job. They were efficient, friendly, and highly focused on getting the job done in a timely manner. Also, courteous. They were running late from another job but texted to let me know. I'd recommend them to anyone in need of help moving.
I can not say enough good things about them! Wish they had been on the other end for packing the van. :) They were efficient, polite, and super helpful. They took everything in strides (we had packed the truck poorly and there was shampoo all over the truck floor and some glass was on he truck floor----all totally all our fault …Read Moreand they were very pleasant even through all the problems we caused). I had never even seen the townhouse before we got here (late and they were gracious about that too) and had no idea who to hire to help. So happy that I choose them. I would highly recommend them!
The helpers were superb - quick, focused, hard-working and very professional. I requested helpers late the evening before the day I needed them, so my requested time could not be met. There wasn't really clear communication about this from the organization, but the men (Angels team) who did the work were superb. If I anticipa…Read Morete the need for additional help of this sort in the future, I'll do my best to request it much earlier in the timeline.
These guys actually called in to see if they could come in a little earlier to start if I wanted them too. I didn't have the truck yet so I couldn't have them come but as soon as I did I gave them a call and they were there within the time they gave me. They were prepared to work, made sure to walk with me through everything th…Read Moreat was going to be packed so they could plan out how they were going to pack it and when they got down to it they really worked a sweat up. They were very polite and respectful and I would be more than willing to use them again or recommend them to anybody else.
They guys that helped us were on time as promised between 2 and 3 (they came at 2:30). Were they prepared for the job? Well, I ordered 4 movers: 3 guys and a girl came. I am sorry but a girl can't work the same way a guy does. She can't help with heavy stuff. She was pretending to be all tough in the beginning but at the end you…Read More could tell she was more tired then the guys. Did they work hard? I guess they worked as hard as they could, but not up to my expectations. It seemed to me that my hubby and I moved twice faster then they did, considering the fact that we were unloading a truck for an hour and a half before their arrival. If it wasn't for two of us helping them, there would be no way we finished it all in two hours. They were respectful to our property and goods. They were trying to be careful. I am not sure if I would hire them again.Show Response
We were on time, finished in time, worked hard, didn't damage anything, were friendly, in uniform, and there were no problems. Tammi is rated 5 stars throughout our website as other reviews show. We don't let her move the heavy stuff. In every shipment there is plenty of boxes and small items that need to be moved. In fact, she is probably the hardest working. We do welcome you to the area and wish you the best.
~ Smart Move, LLC
One fellow in particular did a tremendous job; he packed the storage unit in Raleigh. The crew was an hour late - not good. One mover was a woman who worked hard, but limited. 3rd mover spent a fair amount of time on phone, and was not as helpful as he could have been.
Top notch, I absolutely recommend this group. The communication was frequent and their timing input helpful. Chris and crew were very polite, respected any requests and were extremely careful. They worked hard, finished on time and were a pleasure to deal with!
I arrived at my new apartment in Raleigh, NC a day ahead of schedule. Smart Move, LLC was able to pull a crew together in a couple of hours to unload my 26' moving truck in two locations (apartment and storage). The crew were polite and professional; quickly unloading my household goods with care. I would definitely recommend Sm…Read Moreart Move, LLC to others and will be using their services when I move to a house next year.
The two young men who came to unload our Uhaul were the most courteous young men we have encountered in long time. They started and worked quickly, efficiently and had a very respectful attitude! They finished unloading in just under the two hours even hauling our large furniture upstairs with no dolly or handtrucks whatsoever…Read More where the company who loaded our belongings took over three hours to load, had dollys and handtrucks and an elevator out of a prepacked two bedroom apartment in VA! Hire these guys they were OUTSTANDING!!!
These guys were very professional! They showed up on time and organized the moving truck just as good as any professional mover but half the price. They didn't drag any furniture or boxes on our hardwood floors and were just great! I would highly recommend them to anyone who wants a professional mover for half the price!
Smart Move was okay- they were a little slow once they arrived (they did communicate that they were running a little late, which I appreciated). They were very friendly and polite.Show Response
Our arrival window was 8-9am we arrived at 9am. All jobs have a 1-hour arrival window.
~ Smart Move, LLC
They were a little late but they called to inform me. Very polite and respectful. They were the most affordable. I would recommend them to my family and friends.Show Response
Hi, thank you Shawn! Our arrival window was 1-2pm and we arrived at 1:30 as the paperwork shows.
~ Smart Move, LLC
I booked Smart Move for two people for two hours. Chris and Jamar arrived on time and brought a third person (Tammi) at no extra charge. I had a bunch of large, heavy furniture - most of it needed to go to the upstairs bedrooms. They carefully squeezed each piece up the staircases, while Tammi kept unloading boxes. I ended up …Read Morebooking them for an extra hour - I had hoped we would get one POD unloaded; by the time they left we had completed both PODs. I would book them again - HIGHLY RECOMMENDED!
My movers were fantastic! They communicated well with me prior to their arrival, and were punctual, professional, and polite. They had everything they needed to help me move, and they were very respectful of my property. I would absolutely use them again and highly recommend them to anyone.
Everything was fine except for one worker, he was kinda lazy, slow and always looking at his watch. He said to me at one point, I hope you don't mind I took a bottle of water out of the fridge? I really think he should have asked before he took it! I had two workers, I wish I could remember their names, there was an African Am…Read Moreerican he was wonderful did a fantastic job. The other guy was white and I would not want him back, he is the one who was slow, took something out of the fridge with asking first and just had not energy or thoughts of time is of the essence, even after I ask him to pick up the pace.
Can't say enough about how positive our experience was. Angel and Jimmy Lee were our helpers and they were simply amazing. The whole family wanted to keep them. Courteous, prompt, polite, super careful, strong!, efficient, wasted not one minute. I got more solid work from those two than I have gotten from any pair …Read Moreof workers in any situation ever. And I am not young. Will use them again for sure.
I really can't say enough about Angel and his crew. They showed up within the window, had an extra person, were professional, and worked very hard. It was obvious that their chief concern was protecting the house and the items being moved. The furniture was extremely heavy but they were able to get it in place without issue and …Read Moreeven put up with my wife asking them to rearrange it. Hard working. Professional. Efficient.
Mahlon and Jimmy were wonderful! They were hardworking and incredibly careful when prepping our items for loading in our container (padding & shrink wrap). They took the time to make sure we maximized the space in our container and protected our items as we are moving out of state. Thank you all!
They did not take care to follow directions written on boxes (like "fragile, do not stack anything on top of this"). They also didn't pack efficiently, so we ended up using more truck space than needed. That said, they worked hard, were reasonably careful, and stayed to finish much longer than planned.Show Response
We take pictures on all moves and there was no damage on this move. I'm glad we could provide emergency assistance for you after the other movers cancelled on you.
~ Smart Move, LLC
Read the reviews and thought I found a great company for loading a moving truck for a long distance move. They showed up early which was great, sadly this is the best thing I can say. With the point man I pointed out the important furniture and tall boxes with hanging clothing (stuff I wanted kept safe, and upright) as he was pa…Read Morecking the truck I did not watch him since he knew about everything, should have watched him! One very broken piece of furniture, a broken bookshelf, damage to an expensive mirror in addition to multiple hanging boxes of clothing dumped/ruined due to poor packing later!! I contacted the "boss" to let him know about this poor service even sent pictures to show proof lets just say No word back and No apology for poor service. Be Warned!Show Response
We have the pictures of this move. The guys did an exceptional job.
~ Smart Move, LLC
We called them at the last minute, two of their guys came and finished the job in 2 hours and we did not even have our electricity comnected. They did a great job!!! They were on time, they worked extremely hard, they were careful and we will definitely use then again.
DJ, Blake, Angel and crew did a wonderful job. They were very professional and really cared about doing a great job. They were very respectful and well mannered which was very refreshing. I would ask them back anytime!! They really took great care of our stuff. Thank you so very much.
DJ and Blake are absolutely awesome. I would hire them anytime! Angel as well! They all were very respectful, understood instructions easily and worked very, very hard. One could tell they were interested in pleasing the customer. They handled our "stuff" very well and took extra care for the fragile items we pointed out. They…Read More were prepared to work hard and respected our property. Hey, even our dog liked them. :) They got to know the dog quickly and we all had a good time! I really appreciate that your people knew how to lift the big, heavy items and did not complain one bit when it came time to move the big stuff. They were extremely well mannered, which I very much appreciate because you do not find that a lot these days. AWESOME JOB GUYS!!! Hope to see you soon!
SmartMovers did a phenomenal job from beginning to end. They were puntual, thorough, diligent with delicate boxes, super hard working and even did my installation for several furniture pieces without any additional charge! Will highly recommend them for anyone looking to move.
We hired two guys from Smart Move to load up a 16 foot pod. They called me before hand, were on time, and were prepared. They loaded up my pod strategically to make sure that it would not topple over. I did not unload the pod yet, but it looked pretty tight on there. They were respectful of property and goods and they checke…Read Mored to make sure they were completed with the job. They did take 3 hours to load the pod but I think time was spent to make sure nothing would fall off the pod. I would use them again!
The Smart Move crew arrived on time. They were pleasant and respectful of our belongings and of our time, finishing the work within the contracted two hour time frame. The communication was excellent, keeping us apprised of their time of arrival, etc. The leader w…Read Moreho was very knowledgeable, quick, and efficient. My motivation in hiring professional movers was to make sure that whoever loaded our belongings understood the best way to maximize space and protect items from damage. Everything seems to be secure and well-packed, so mission accomplished. I would hire professional movers again if faced with a similar moving situation. Thanks!
Arrived nearly an hour after the scheduled arrival window. Clearly not hustling to get job done. Ended up taking 1 1/2 hours longer than scheduled to basically move 2 bedroom sets and 12 boxes. Because they arrived late had to rent truck for 2 extra hours. Have used your service 3 years ago and had an excellent experience. Not s…Read Moreure I will ever use you again or refer friendsShow Response
This customer's wife apologized twice for her husband's behavior, thanked us for working expeditiously and tipped us privately.
~ Smart Move, LLC
These guys did a great job! Can't say enough good things. They showed up on time, worked steadily all day, were very careful with our items - nothing was damaged and we had a lot, including a 500 lb pool table that needed to go up a flight of stairs. The guys were also polite and pleasant and able to stay even longer than we ha…Read Mored scheduled. Extremely satisfied! Reasonable rates as well! Thanks guys!
The men that came to move us were very respectful and acted professional. They moved all of our furniture with great care but it took longer than it should have. They had a difficult time loading the truck to fit the maximum load. They were not as efficient as they should have been. Overall, they did an average job.
Outstanding workers who were not only friendly but also very hard workers who were meticulous and were able to squeeze out every cubic foot of space from our two containers. The had extra supplies that we needed as we ran short. They packed or wrapped each item very thoroughly. I highly recommend them. -Tom
The movers were very personable and helpful. However, they did not pack the units as advertised. I was told that all furniture would be wrapped in shrink wrap. As it turns out, barely any of it was. I have had damage to furniture and other items because of this. In addition 1800PACKRAT underestimated the amount of capacity I wou…Read Moreld need, so they were operating at a bit of a disadvantage. However, if they were experienced enough in estimating the size of a move, the movers could have told me in the morning that we would not have enough space so I could have had another pod delivered. As it turned out, they did not realize we would not have enough space until the end of the day so I had to rent a Uhaul trailer as well. Other than that, they were on time. They were professional.
Amazing guys! Showed up on time (actually a little early even!) they worked hard the entire unload and stayed around to help set up and get everything how it should be Customer service was amazing. So easy to schedule and the pricing was great!
Billy is an expert at this! He and his helper Jesus were on time, planned and executed the unloading of my truck efficiently, and went WAY above and beyond in moving several difficult pieces. They carefully set up a heavy china cabinet, moved a heavy desk/cubicle down to another room, and took apart a handmade bed to be disposed…Read More of. I will highly recommend Smart Move!
Billy and Davon were our movers. They worked very hard unloading a container and moving stuff into our house, including a refrigerator from which they had to remove the door to get into the house. They actually finished unloading the container in a little less than two hours, and stayed and helped us arrange things in the hous…Read Moree until the full time was up. Very nice guys, very hard workers; hope we get them again in Feb. when our second container comes out of storage.
The two guys from Smart Move, LLC who came over to load and unload our POD arrived on time, they were very courteous and prepared for the job. They really worked hard, were respectful, and careful with all our items. I have nothing but praise for them. Yes, I would hire them again and recommend to my friends if they ever need …Read Moreload/unloading job.
They were very respectful and polite. They worked hard! The only bad thing is that they were not on time but called because they were getting some rope. At about the 2 hour mark , he wanted to add some time. When I reminded them that they started at 9 and not 8,that was all that was said about it and we were done at 3 hours. Mo…Read Moreney well spent.
The two guys from Smart Move, LLC who came over to load and unload our stuffs arrive on time, they were very courteous, they are prepared for the job, they really work hard, they were respectful and i don't have any complain about them. Yes I will hire them again and recommend to my friends if they need load/unloading job.
DID NOT SHOW! We hired them to help us unload and they did not show. We were on time and contacted them b/c they were not on site to meet us. At that point, they told us they were running late (potentially past the hour window they have). We said that was ok and they were supposed to call when they were 30 minutes away. We waite…Read Mored and never received a call from them. (Waited for an hour and 45 minutes). I called two numbers I had for them several times and was unable to reach them. Then called Hire a Helper who was also unable to reach them. Ended up cancelling the order with them and Hire a Helper found us new unloading help. After the Smart Move order was cancelled, THEN they called me and tried to blame us for the problem! Worst customer service I've ever experienced on a move.
Garrett and Brandon are two of the most hard working individuals around. They are both polite and accommodating to a fault. They followed directions and responded to requests without question or complaint. Garrett is extremely competent and loaded the truck in the most efficient manner possible. There was not a square inch of wa…Read Morested space. The moved the contents of a 1900 square foot home in nine hours. I highly recommend this team.
They were very careful with all my items, and wrapped everything in furniture pads. The uhual was expertly packed, and the guys were courteous and professional. The only con is they were a little late, but they got done very quickly so it didn't matter! One of my items did get scratched in transit, so be sure that someone i…Read Mores at the truck "directing" how things are packed.
I was very impressed by the service. Both gentlemen Garret and Edmund went above and beyond to make sure all items were major were packed well and placed inside the container to maximize space. They also lifted some extremely heavy plant pots around 200-250 lbs which very unwieldy and difficult to move. They were very polite…Read More and friendly. They deserved a good tip as well. Very pleased with the service and will be using them to unload at my new home at a later date.
I ordered 4 guys and only three showed up. They kept telling me he was on the way. The fourth guy had the dolly's with him so they did not have the right equipment. About an hour into the job on off the guys fell off the truck and got hurt. So now I was down to two guys. The other two guys were ok but did not know how to pack th…Read Moree truck so a lot of time was wasted waiting for them to find someone else to help. At about 2 1/2 hours they finally had to got get another person to help them. I hired them for three hours it took 5 hours to get the job done. So really I had 3 guys that worked a total of three hours and they still charged me the four hours. Telling me that they were giving me a break because they did not charge me the extra hours. The guys that were there we not the problem. I think the boss should have done a better job trying to fix the situation. I felt bad the guy got hurt. But the real issue was that the fourth guy never showed up and that was never addressed. I would not use this company again because of the management. I used Hire a help on the other end of my move and the service was great. Just depends on the contractor you pick I guess.
Garrett and Eric were awesome! They kept me posted on their ETA and when they arrived, they assessed everything and went right to work. They were very courteous and careful. They took a lot of the stress out of my move. Unfortunately, I will have to move again in August, but fortunately, hopefully I will have Garrett and Eri…Read Morec to move me again. I highly recommend them! Thanks guys! Even phone communications with the company were pleasant.
We were pleased with both of the workers who we hired. They were clean, courteous, and friendly. They arrived promptly and went right to work unloading our furniture and boxes. They didn't stop and the work went quickly and efficiently. We were very pleased to see how careful they both were to make sure they did not damage our …Read Morewalks and woodwork. We would gladly hire them again
I had Chad and Brandon. They were a good team and were very punctual. They loaded all of my furniture and boxes into a POD storage unit. I also had them take some heavy furniture down in the garage for selling. They were very careful and packed the POD very efficiently (better than I could have done myself by far). Time man…Read Moreagement was also very efficient; unfortunately I had more things than I initially thought, but they were available to stay an extra hour to complete the job. Very satisfied, would use them again.
Smart moves is a great company. Due to the weather we had to change our time. Not their fault... What the owner did was provide a third person at no extra charge, THANKS!!! Guys were punctual, courteous, and ready to work. These guys didn't just grab stuff and start moving, they assessed what they were moving and handled accordi…Read Morengly. Took great care of our belongings. Looking forward to using them once the new house is ready. Thanks a lot.
Chad & Brandon were on time & ready to work, No nonsense or time stalling. I tried my best to make it as easy as possible for them from moving things out of their way to shoveling snow & ice before they came so they had a clear path & hopefully wouldn't get hurt. Even tho I was probably in the way, they were polite & patient wit…Read Moreh me. They knew how to fill the pod so when it was moved to my property nothing would tilt & break plus they knew I wanted to move more in so kept space. I felt like I was working with my son & grandson. Guess I'll have to find something to move just so they can come back again. The whole crew was great. When I called & talked to Billie, he too was very kind & patient. That means a lot. This dynamic trio can help me anytime. Thank you all at the company. Debi B, Goldsboro, NC
They were on time. Their appearance (no professional shirt?) and the way they asked questions about how to take things apart or move things did not inspire confidence. We were expecting a moving crew (and I thought, the man who had called me on the phone to discuss the move) - but got some hired hands. My husband had left me …Read Moreto go to work thinking that someone with those showing up would be "in charge" and have tools, etc. but when I realized that they did not, I called him to come home from work immediately (instead of after a meeting). That said, they did work hard. They were respectful and took care with my things. I felt like they were doing a good job - but I expected more professionally, I guess. I would use them again if I just needed some people to move things.
Used Smart Move, LLC for a labor only job loading a 16ft POD. David and Aaron did an excellent job! I needed to push my time back and asked them the morning of. They were able to accommodate my time change with no problem. Arrived on time and got straight to work. They worked efficiently while ensuring my items were handled and …Read Morepacked correctly. would definitely use them again and/or recommend them!
This was my 1st time doing anything like this before. I was nervous that everything wouldn't turn out correctly. But the experience was great David & I forget the other gentleman name but they were great. They arrived on time and worked until they got everything done. I was impressed with the quality of work. They were res…Read Morepectful to me and to my property. I would recommend them to anyone.
The Smart Move Crew Arrived Early Raring To Get Started. They Came Prepared And Worked Closely With Us To Ensure That Everything Being Unloaded Was Placed In The Proper Part Of The House. They Unloaded Two Pods In Less Than The Basic 2 Hour Allotment. They Treated Our Goods As Their Own. We Would Use Them Again.
The guys who unloaded our truck are awesome! They worked super fast and were done a lot sooner than I thought they would be. They were very respectful and professional and even offered to help arrange the furniture. They were right on time and ready to go. Very impressed and will definitely use them again.
I am very impressed with Smart Move. They called me the day before to confirm. They were 5 minutes early, which was awesome and they did a wonderful job. They are super fast and had the truck loaded a lot faster than I thought it would take. I highly recommend them.
They were unprepared for the job. They came with no hand truck, no dolly and no rope cutters. They had to leave the job for one hour to rent a dolly. My furniture came into my home damaged. If it was damaged during shipment, then it should have been brought to my attention WHILE IT WAS ON THE TRUCK; instead, I pointed it out…Read More when it was in my home to the movers. They said that the furniture probably shifted during the move. Again, it should have been pointed out after it was unwrapped on the truck. On the positive side, they were on time and they did work hard, but I feel that they were unprepared and my furniture was damaged. I would not use them again.
The two young guys arrived on time, were ready to go, got right to work, and made sure they put things where we told them to. They worked constantly, even skipping lunch until after they had finished. Whenever they noticed that my wife or I needed help with something, they helped us. Besides being careful as they unloaded and …Read Moreplaced items, they were very courteous and respectful towards us. We would definitely use them again, and we will let our friends and neighbors who might need assistance with moving know the great job that these two guys did.
Let me say that the guys that came were very personable. I would sit and have a beer with them but would probably not have them load my belongings. Things were tightly packed which was great. However, in the process they nicked, dinged furniture, removed parts that didn't get put back on (in fact 2 parts were just left on …Read Morethe pod. The top of my mattress had debris on it. Looked like it was laid on the ground. For the unpacking part one guy was 1/2 hour late which I had to point or to the crew. Then I was overcharged at the end because when I went to release payment I could not reach a human on the phone. Still waiting to see if I get reimbursed. Would not use them again.
The two guys that came to me house were both very polite. In addition they were quick and efficient while be careful not to damage my things or my house. I would highly recommend them. They are not like the hourly lolly gaggers that some companies produce, they are true professionals.
Josh & Lawrence did great! Polite & professional. They were 15 minutes late but that worked out well for us because we wanted to look around the apartment first. They helped set up our bed & vanity mirror but could not set up a dryer for liability reasons.
I had 2 helpers for off loading a truck into a 2 story house. It was their second job on a very hot day, but they were on time, friendly and polite throughout the unloading and worked very hard until the job was done. Thanks very much Smart Move!
Arrived on time. Worked very hard and careful of furniture, walls and floors. They were the most polite young men I have seen in a long time. I would definitely use them again.. Smart Move was most helpful to schedule one of my days with short notice. They also asked if everything was where I wanted it or if they neede…Read Mored to move anything for me before they left. Thanks David and Bryan. Best help I have ever had.
This company did not show up as we agreed. When I contacted their office hours after the agreed upon start time, nobody answered or returned my phone call. On the third attempt, I was told that the prior job experienced issues and that an estimated time of arrival was unavailable. I would not use this service again.
Great guys. Showed up on time, very nice and respectful and put up with my 4 kids "helping" with some of the smaller stuff. They were very hard working, hardly ever took a break and I felt I got a very good return on my money for the effort they put into it. I will definitely recommend them and will use them again.
These folks were great! Extremely respectful of my stuff and the fact that moving can be really stressful, ready to help out, and even arrived early (but called ahead to make sure that was ok). I would not hesitate to contract with Smart Move for the next move.
Both my movers were very once and did a good job. I would have preferred it if they were dressed in a company logo or uniform and not regular street clothes. They were on time and worked fast, only took them 1 hour to unload my 1 br apartment.
I underestimated the time it would take to move and the guys stuck with us to the end. They were careful with out things. I just finished unpacking the kitchen and there was no breakage. They were on time and prepared to work. They worked hard. I'd use them again. Though I'm hoping to never move again. Moving 2100 sq ft pl…Read Moreus the storage room took 10 hours.
Here's why SmartMove is the best: they do a great job. I had them both help me move in & eventually move out of my apartment. Both times they were super friendly & careful with everything. They also were very hard, honest workers that took pride in what they did. To give you an example of these guys packing skills: When I le…Read Moreft to move across the country, I hired them to help pack my moving container. I had most everything boxed up & ready to go when they arrived (on time). They were able to load all of my stuff into the container, use exactly one ratchet strap (and that was only because we ran out of stuff to load), and finished early. Upon receiving my container at the other end of my move I noticed that there was no shifting whatsoever of anything that SmartMove packed. Very impressive. True, they may not have uniforms. And they may show up in a random unmarked car or truck. And they may or may not have tattoos in visible areas. But, they are great experienced professionals that do a great job. You really can't beat them in my opinion...
The guys were a bit late (bc they had a big job before mine), but it was not a problem because they did inform me that they may be, and also called me after they finished their first job and updated me on their arrival time. When they got here, they were prepared, courteous and worked hard the entire time. I had a big, heavy sec…Read Moretional desk, and they handled it very well, bringing it up a flight of stairs and helping me set it up. They had a great work ethic and even finished the job in about an hour and a half (I booked them for two hours). Great job and thanks for all your help!
In the limited amount of time we had...these guys did an amazing job! I don't know if they hire people with masters degrees in Tetris or what - but the 14ft truck I had was filled from top to bottom with barely an inch of space left over. I don't know how they did it - but it was impressive. I would definitely use these guys aga…Read Morein if the need arose.
The 4 men that came out to help me move items from my garage-type area to the building out in back of my house were wonderful. They worked together well to do various tasks. They eagerly took directions from me as well as from one another. They were very professional at all times and really used the time wisely. They went ab…Read Moreove and beyond what was asked of them. Not only did they move items from one place to another they organized the building out back as well. I was so impressedby them. I would definitely hire these men again.
I apologize for not remembering the name s of the 2 workers that were sent to my home. They called to say they would be a few minutes late to begin with. That started things off on the right foot. . When they arrived they were ready to work , worked hard, were polite and respectful of my belongings. I would highly recommend the…Read Morem! Great job!
I hired these guys because I'm single and I don't know anybody in the area to help with the big/heavy furniture. Between me handling some light/random stuff and the 2 of them we were able to empty out a 16' pack rat in less than 40 mins. They took their time when handling the couch (that wouldn't fit in the doorway) and put it b…Read Moreack together when they got it in the apartment. They asked where I wanted certain things (if boxes weren't labeled) and it was a great way to get moving over and done with.
Excellent company and excellent service. Brian, Angel, Eric, and Garrett showed up with the dollies & hand trucks I had requested but barely needed them. These guys are very strong and very fast. They definitely finished more quickly than I had expected, and they did so without causing damage to our property. They checked …Read Morewhere we wanted every piece and even managed to get a queen boxspring and mattress up a very tight and technical stairway (and were very careful not to cause damage to the house or our items). I will recommend these guys to all my friends and coworkers. Super professional, super expedient.
This was our first time using Hire A Helper, particularly Smart Move, LLC. Garrett and Brian were our movers and they did a phenomenal job! I've never seen two guys work so well and fast together. They had our 17ft truck emptied in 90mins. I highly recommend Smart Move!
Highly recommend. They were on time, prepared for the job, worked hard, and were very respectful of my home and things. I would use them again. They were upbeat, energetic, and polite. They got every thing into my POD, they made it look easy. There is no way we could have figured out how to get all that stuff in there. Grea…Read Moret job!
They took the job at the last minute after my original company selected did not respond. They phoned to keep me up to date with their time of arrival. They unloaded my rental truck and used great care with every object put into my storage unit. They were very cordial and polite. I would use these guys again and I give them my hi…Read Moreghest recommendation- A+++++
I was absolutely impressed by the gentlemen that assisted me in unloading my furniture. They were quick, professional and very efficient. I relocated from another state to NC and being a single parent did not have anyone that could assist with the move. It was a great feeling to know that there were people that could be trusted …Read Morelet alone provide such great quality service. I will forever recommend them and use them if I need in the future. Thank you so much!
These two guys arrived not only on time but fifteen minutes early to unload our pod. They worked very hard and had the entire sixteen foot pod emptied at the end of two hours. They were extremely careful with our furniture and items. We would definitely hire them again.
I was pleased with service I received from Smart Move. Once I confirmed the job and told them what I needed, everything went perfectly. The two movers arrived on time and were extremely polite, organized and very hard working. Our belongings were handled carefully and they packed the moving truck very well. Top marks.
Billy and Jermaine went above and beyond in moving my furniture and boxes into my apartment. They showed up early, asked where I wanted everything to go, were very respectful, and very careful with my things. They even followed me to Wal-Mart to pick up some furniture and assembled it for me. I would highly recommend them!
Very professional moving team. I can only say good things about the service we received and would definitely use them again and recommend them to family & friends. The team was on time, energetic, courteous, and very willing to help in any way.
The two gentlemen sent to unload our moving van were exceptional in every possible way. Unfortunately I cannot remember their names, but they were prompt, polite - actually, friendly - very careful, focused and finished earlier than we had expected. We would have invited them to stay for dinner had we not just moved here and s…Read Moreo had nothing to offer by way of food. Thank You!
Great movers! courteous and on-time. they were very careful with all of my belongings and were very friendly and nice to work with. I have a very heavy piece of furniture that they had to navigate around a staircase turn & they did a fantastic job. highly recommended. will use them again when I move next year.
Both guys were very helpful. I would say that they might need some training on how to handle customers goods. Nothing was "Damaged" in the move, but they did put a leather sofa on its side on concrete instead of flipping it upright. I would also say they needed company tee shirts. I would not have known who they were unless I as…Read Moreked. But over all I was pleased with them and feel I recieved good help for a good price.
Service area includes:
- Bat Cave
- Black Mountain
- Bryson City
- Cedar Mountain
- Chapel Hill
- Chimney Rock
- Connellys Springs
- East Flat Rock
- Flat Rock
- Fuquay Varina
- Glen Alpine
- Green Mountain
- Hurdle Mills
- Johnson City
- Jonas Ridge
- Lake Junaluska
- Lake Lure
- Lake Toxaway
- Linville Falls
- Maggie Valley
- Mars Hill
- Mill Spring
- Milligan College
- Mountain Home
- Mountain Home
- Newton Grove
- Pisgah Forest
- Red Oak
- Rutherford College
- Snow Camp
- Spring Hope
- Spruce Pine
- Travelers Rest
- Union Mills
- Wake Forest
- Wilsons Mills
Licenses & other Business Information
Smart Move, LLC has listed their business credentials below. These range from local licenses (like a city business license) all the way to federal ones (like an MC number.) HireAHelper requires that moving labor providers operate within the law. Sometimes service providers make an extra effort to provide features like background-checks, uniformed crew members, or commercial liability insurance. These are the types of credentials you'll see below.
Verified - This badge means Smart Move, LLC has gone the extra mile and submitted proof or documentation of this credential. HireAHelper staff has reviewed and verified the document.
|Policy number||Available Upon Request|
|Policy issuer||Guilford Insurance Company|
|I offer uniformed crew members :||Yes|