Your Right Move LLC
Lakewood, OH / Moving services within 0 miles
Booked on 309 moves through HireAHelper
Lakewood, OH / Moving services within 0 miles
Booked on 309 moves through HireAHelper
Get to Know Your Right Move LLC
A+ BBB Company!!!!! Our extremely low pricing is strictly limited to this site to allow us to build a base of reviews. Please take advantage of these low rates!!! Your Right Move LLC provides you with an experienced staff of professional movers to allow you to enjoy the experience of relocating. Put your personal belongings in the capable hands of our movers and you can rest assured that everything will make it to the new location as it currently sits in your home. The services we currently offer are as follows: Loading/Unloading, Packing/Unpacking, Handyman Services, Cleaning, Lawn Maintenance, and Snow Removal. We are available seven days a week for your convenience. Languages: English, Russian, Ukrainian.
Credentials
Licensed Business:
Insured Business:
Uniformed Crews:
Workers Compensation:
Moving Reviews
Real Lakewood area customers. Unedited, unfiltered reviews of Your Right Move LLC.
Allison W
The movers were early, very polite, worked quickly. They tried to take care of each object while moving, but did lightly mark up the walls with some of the larger furniture items. They finished before the estimated time and were very helpful. I would recommend these guys.
Sachin G
They came 15 minutes earlier than their expected time and did not waste a single minute. They were strong and professional. I would use them again.
Mark J
The guys were on time and did a great job.they helped setup which I was not expecting,they both went out of there way and I would use the service again.
Lawrence B
Although only one of the workers who were booked showed up, Tyler did an absolutely superb job of "covering" for his fellow no-show. Tyler pitched in immediately and worked his heart out for eight straight hours, enabling us to finish the move on the day it was scheduled. He profusely apologized repeatedly for the lack of manpower.......but maintained a totally positive attitude throughout the day. We completed the effort with NO breakage, scratches or drops! I would hire Tyler again in a heartbeat.
Virgil K
Our two guys did a good job. One was quite inexperienced but he was strong and he worked hard. The other was an old hand at moving and loading and provided the leadership and expertise necessary to supervise his partner. They arrived on time, willingly worked the extra hour we needed and got our POD loaded tight. They were careful, cooperative and responsive to our needs. Nice job!
JoAnn W
Based on Hire-A-Helpers recommendations at the web site for how many to hire, I sent my order in to Your Right Move LLC for 4 workers for 4 hours. Only three showed up - to be fair those men were on time at 10 a.m.. An hour passed with no 4th worker in sight. I called the numbers listed on the receipt. One number gave me a message stating the number was not available. For the other I got a voice mail. I left a message. At least another 1½ - 2 hours passed, but no one had returned my call. I called the 800 Hire a helper number and there was no answer except a recorded message to check the website. I needed help now, not to go searching on the web site, plus I had no internet up and running yet.
It was increasingly obvious that the three who came were simply college kids doing whatever job they could take. We were grateful for their help and they were nice young men, but lacked any training. They were eager, willing to work, but less than careful. They did not follow instructions to read the labels on the boxes and stack them several deep in designated rooms after I showed them which rooms matched the labels– more than once.
In the dining area they stacked a row of small boxes, one high along the wall. Then they stacked boxes at random, not rows, 2, 3, and 4 deep in front of the row of boxes against the wall which were only one high. They just hauled stuff out of the 2 PODS we had to unload and dumped it with no thought to organization, neatness, or helping us be able to find anything later. Because we've moved to a state where we have no family or friends (yet) we needed help, we could not do it on our own. Thus the need to hire help.
One thing requested was to get two beds set up. One is standard type king bed on a metal frame. They didn't put the frame together right. Husband had to redo it. I had printed instructions for our king Sleep Number bed that sets up on a solid wood headboard/foot board bed frame.They kept asking me how to do it instead of reading the instructions and spent at least 45 minutes (all 3 of them) trying to assemble the bed.
They failed. They didn't even put the bed frame together right. They'd set it up to look like the bottom support part of the bed was in place and all ready for the mattress cover with the airbeds and foam padding inside. It wasn't. None of the needed support was in place and they only put 2 screws and those weren't drilled in completely and stuck out 2- 3". They said the mattress cover, air bags and pump weren't in the bedroom, that they couldn't find the parts. We couldn't see them either. But later,my husband and I went in the bedroom and after much shifting and hauling, we found the boxes with those parts sitting right next to the bed but covered up by other boxes they'd piled willy-nilly on top. I'd instructed them to put the boxes labeled with the Sleep Number bed items in the bedroom in a certain place.
They arrived at 10 a.m. and at 2 p.m. we still had no 4th worker and had not heard from the manager, We'd planned on paying a set amount. We had no choice except to have them stop after 7 hours (instead of the 4) so we could afford to pay them. The manager (owner?) finally called, but only after we asked one of the young men why she wasn't calling back. He called her then told me I could now call the manager. She had a very thick accent and I had to have her keep repeating what she said to me. She gave me at least 3 totally different reasons as to why the 4th worker didn't show up. I pointed out that if she was unable to line the 4th worker up, I should have been notified by email and/or phone. She argued with me. She finally tried to tell me that the 4th worker, she JUST remembered, was in the hospital. Okay. But why not let me know? Why not give me discount to help make up for it. But no. I had to pay an additional $145 and the work was not completed. More would have been done in a shorter time and I could have paid a bit extra to have them do a better job in clean up had the 4th worker been there.
The garage was loaded in such a way that we just barely had a walkway get to the door to come and go and no path to access any other items. They did not clean up the mess they made in tearing paper padding off of furniture and other things. They left the PODS a total mess. Took my husband at least 3 hours to clean up their mess so we could return the PODS on time.
It is our understanding that Hire-A-Helper is supposed to get a percentage of the entire job. However, the manager (owner?) INSISTED stridently that I pay her over the phone by credit card for the the 3 extra hours. I didn't realize what she'd done until I went to the Hire-A-Helper site to release the original payment to Your Right Move,LLC and saw that I should have added the added hours there.
We are not saying that the young men didn't work hard, because they did. It would have been nice to get what we placed in the work order though, 4 workers instead of 3 and to have been either notified in a timely fashion or given some kind of discount. I was told that it was too bad, just one of those things, but they never give discounts. Unfortunately, we also saw the crew ding walls and frame work. This a brand new condo we are leasing so we now have to pay for repairs. We gave them a tip, but it was not for good service, it was an offering because we're sure these young men were vastly underpaid for this work based on the fees charged.
I understand that Your Right Move was exceptionally busy that weekend (Easter) but it still is just good business to make sure you communicate with the client in a timely fashion why all the workers requested did not show up. The only way I'd use them again is if I had a guarantee in writing that the crew I hired would show up and follow instructions to the T. And we'd prefer a per person rate. We were paying for 4 workers for the 1st 4 hours for a total of $470 then $95 per hour for each added hour. We found the pricing a bit confusing the way it is set up.
Since we moved from out of state and are still unfamiliar with many businesses and locations, we were grateful to have some way to find moving labor help.
Keith P
They were on time, courteous, polite and worked diligently until the job was completed. I highly recommend this service.
Brice W
I thought everything was good to go, only needed 2 movers for 2 hours to move the contents of my studio apartment to a new floor. Your Right Move cancelled via HireAHelper the day before the move with no explanation. At least I didn't loose any money.
Allison W
My movers were very courteous, EARLY!, worked efficiently, and showed care for my possessions. They went out of their way to help me. Highly recommend!
Service Area
We handle moves within 0 miles of Lakewood, OH 44107.
Policies
Same Day Moves
We don't accept same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We do not refund for any unused time.
Extra Hours
We cannot guarantee availability beyond the pre-booked time.
Moving Equipment
Hours
| Sunday: | 5:00 AM - 11:00 PM |
| Monday: | 5:00 AM - 11:00 PM |
| Tuesday: | 5:00 AM - 11:00 PM |
| Wednesday: | 5:00 AM - 11:00 PM |
| Thursday: | 5:00 AM - 11:00 PM |
| Friday: | 5:00 AM - 11:00 PM |
| Saturday: | 5:00 AM - 11:00 PM |