Updated March 18, 2026
Pros
- The steel container feels solid, and the barn-style doors are easier to work with when you're loading bigger items.
- You get 30 days included with the container rental, and you can extend that time if your timeline changes.
- Drivers tend to have positive feedback from customers. Plus, they'll keep you updated about your container, which can help you feel confident about their service.
- Pricing can sometimes be lowered with promos if you ask while getting a quote.
Cons
- Fewer facilities can lead to higher prices or limited delivery options in certain areas.
- Long-distance quotes have to be done over the phone, and callers sometimes deal with long waits.
- Delivery windows aren't always exact, so you might have to shift your plans.
- Customers sometimes end up needing an extra container after being told one would do the job.
- Some reviewers mentioned they got older containers or noticed a bit of moisture after storage.
HireAHelper's Advice: Is 1-800-PACK-RAT the Right Choice for Your Move?
If you want sturdy containers and the thought of driving a huge moving truck sounds like a challenge you'd rather avoid, 1-800-PACK-RAT is worth considering, especially if you're watching your budget. The containers have barn-style doors, so everything loads at ground level. For smaller homes, their prices often come in close to PODS, particularly once you add a first-month discount or promo code. Plus, a lot of customers praise the company for having careful drivers and helpful local teams who handle tricky driveways and last-minute questions without making you feel like a bother.
Where things can get a little frustrating is when you're dealing with customer service. You usually have to call to finalize long-distance quotes, change your dates, or check on stored containers. Many customers complain about being on hold for long periods of time or receiving inconsistent answers, which can be irritating if you're on a tight schedule.
In this review, we'll explain the container sizes and pricing, and share what real customers said worked well and what didn't. By the end, you'll know when 1-800-PACK-RAT makes sense and when you'd be better off with PODS, U-Pack, or just renting a truck and hiring some help.
Free, Instant Moving Quotes
1-800-PACK-RAT At a Glance
1-800-PACK-RAT is a portable moving and storage service that drops off a steel container at your home, gives you the time you need to load it, and then handles the driving to your next place or to one of their warehouse facilities.
Whether you're moving across town or across the country, you've got options with 1-800-PACK-RAT. You can keep the container right in your driveway, store it at one of their local centers, or have it shipped wherever you need it to go. It's pretty flexible and great for local moves, long-distance relocations, or even just temporary storage while you're renovating.
Here's how it typically works with 1-800-PACK-RAT:
Delivery
They'll bring an 8, 12, or 16-foot container right to your place. The nicest thing about them is that these containers sit at ground level, so you can just walk in and out, no ramp needed. Plus, their lift system keeps everything level during transport, which helps prevent your stuff from getting jostled around.
Loading
You can pack up the container at your own pace. The first 30 days are included in your rental, and if you need more time, you can go month-to-month. If you need a hand with the heavy lifting, let 1-800-PACK-RAT know and they can connect you with local help.
Transport and Storage
When you're all set, they'll swing by to pick up the container. From there, they can either deliver it to your new place or keep it safe at one of their warehouse facilities. A lot of their locations even offer indoor or climate-controlled storage, which is super handy if you're storing things long-term or just want that extra peace of mind.
Final drop off and pickup
When your new place is ready, the container is delivered so you can unload at your pace. After it is empty, the driver returns to pick it up.
Because 1-800-Pack-Rat manages both the transportation and the storage side, people often use their containers for short in-town moves, long cross-country relocations, renovations, decluttering projects, or stretches where move-in and move-out dates do not align.
1-800-PACK-RAT Reviews & Pricing
Before we get into costs, it helps to look at what real customers say about their experience. The table below reflects what people actually report paying for their 1-800-PACK-RAT containers. These averages are based on a typical load size for a three-bedroom apartment or a two-bedroom home, which lines up with the most common container orders we see through HireAHelper.
Customer reviews for 1-800-PACK-RAT are all over the map depending on where you are, but they shine on long-distance moves. People consistently mention careful drivers, solid communication from their local teams, and those sturdy steel containers that make it through the journey without any drama.
|
|
Local Move Under 50 miles |
Regional Move ~500 miles |
Long Distance ~1,200 miles |
| Average Cost | $618.12 | $2,084.95 | $2,890.19 |
| Average Review | 4.6/5 | 4.7/5 | 4.8/5 |
| Average Cost Per Mile | N/A | $4.17 | $2.41 |
1-800-PACK-RAT Container Sizes
1-800-PACK-RAT offers three container sizes, each designed to match standard home sizes and storage needs. All containers sit at ground level for more effortless loading and come with tie-down rings inside. The table below reflects the current specs from the 1-800-Pack-RAT website.
1-800-Pack-RAT Container Size Guide
Container Size |
Exterior Dimensions (L x W x H) |
Interior Capacity |
Best For |
| 16 ft | 16' x 7.75' x 7.5' | About 830 cu. ft. (roughly equal to a 10' x 15' storage room) | 3 to 4 rooms or a typical midsize home |
| 12 ft | 12' x 7.75' x 7.5' | About 620 cu. ft. (similar to a 10' x 10' storage room) | Smaller homes and most apartment moves |
| 8 ft | 8.5' x 7.2' x 7.8' | About 404 cu. ft. (around a 1 to 2 room load) | Studios, dorms, downsizing, or small local moves |
Photos of 1-800-PACK-RAT® in the Wild
1-800-PACK-RAT® Services Offered
Services Legend
- Available
- Not Offered
Small Containers
Medium Containers
Large Containers
Delivery
Storage
Packing Supplies
Local Movers
1-800-PACK-RAT Costs & Fees
The table below shows what people report spending on their 1-800-PACK-RAT containers. These averages align with the three most common move types: short local trips under 50 miles, regional routes around 500 miles, and longer cross-country moves around 1,200 miles. The ranges include delivery, transport, and the amount of storage time typically included in each order, so you can see how costs vary by home size.
Home Size |
Local Move Under 50 miles |
Regional Move ~500 miles |
Long Distance ~1,200 miles |
| 1-bed apt/small 2-bed apt | $484.01 | $1,544.49 | $2,165.14 |
| Large 1-bed / typical 2-bed apt | $566.61 | $1,703.94 | $2,750.42 |
| 3-bed apt / 2-bed house | $618.12 | $2,084.95 | $2,890.19 |
| 3-bed house / large townhome | $645.26 | $2,376.19 | $3,590.40 |
| 4-bed house / large townhome | $720.31 | $2,819.86 | $3,968.32 |
| 5-bed house / larger home | $831.25 | $3,311.93 | $4,495.83 |
The Cost of Short-Term Storage
Every 1-800-PACK-RAT rental includes the first 30 days, which covers delivery and the time your container sits at your home or in transit. If you need it longer, the rental shifts to a month-to-month rate based on the container size and whether you store it at home or in a facility. Local moves and storage jobs are billed once the container is delivered, while long-distance moves begin with a $500 deposit charged 5 days before drop-off, with the remaining balance due before the container is transported.
Here is how ongoing storage typically works:
Storage Type |
Typical Billing Structure |
| First 30 days | Included in your original quote |
| Each additional month, at home | Monthly rate per container |
| Each additional month, in a Storage Center | Monthly rate per container, often slightly higher in busy markets |
| Long-term storage | Discounts may be available depending on location or promotions |
If you expect to store the container for more than one month, Pack-Rat often has seasonal or long-term offers that can lower the monthly rate.
Additional/Hidden Costs
Pack-Rat quotes list the significant charges upfront, but a few smaller fees may show up depending on your area and delivery setup. These can include environmental or regulatory fees, delivery or redelivery charges, and optional add-ons like locks, moving blankets, or straps. Some customers also mention cleaning fees if the container returns with debris, and extended delivery charges if your home is outside the standard service zone.
Common extras to watch for include:
- Environmental or regulatory fees
- Delivery, pickup, or redelivery charges
- Extended delivery fees in outlying areas
- Optional equipment like locks or moving pads
- Cleaning fees for excessive dirt or debris
Most people find these easy to manage as long as they review the full quote and ask about any location-based surcharges before booking.
1-800-PACK-RAT Sizes and Features
Choosing the right container size matters with 1-800-PACK-RAT. Unlike a moving truck, you cannot make an extra trip if you run out of room. Getting the right mix of sizes upfront can save you time and money, especially on long-distance routes, where each additional container incurs additional delivery, transport, and storage charges. Many people hire professional movers to load their Pack-Rat containers for this reason. Pros know how to stack and secure items, so you use every inch efficiently, which sometimes prevents the need for a second unit.
Container Size Comparison Table
Container Size |
Exterior Dimensions (L x W x H) |
Interior Usable Space |
Weight Capacity |
Best For |
| 16 ft | 16' x 7.75' x 7.5' | About 830 cu. ft. | Up to 6,000 lbs | 3 to 4 rooms or a typical midsize home |
| 12 ft | 12' x 7.75' x 7.5' | About 620 cu. ft. | Up to 6,000 lbs | 2 to 3 rooms, small homes, or apartment moves |
| 8 ft | 8.5' x 7.2' x 7.8' | About 404 cu. ft. | Up to 4,000 lbs | 1 to 2 rooms, studios, dorms, or downsizing loads |
If you are deciding between two sizes, Pack-Rat usually recommends choosing the larger unit. It often costs less than renting two smaller containers, and the single larger space is easier to pack tightly and safely.
Container Build Quality & Security
1-800-Pack-Rat's most significant selling point is the construction of its containers. Every unit is made from steel on all sides, not just a steel frame with lighter paneling, which gives the walls more strength and helps protect against moisture, denting, and rough weather during long-distance transport.
All containers sit at ground level to make loading safer and less tiring. Inside, multiple tie-down points along the walls let you secure furniture and boxes before transport. Pack-Rat uses barn-style doors instead of roll-up doors, which means the doors will not jam if the contents shift during the move. The weatherproof design, plus the option to store the container in a facility with 24/7 surveillance, adds another layer of protection for longer projects or cross-country moves.
Our Experience & How Renting a 1-800-PACK-RAT Works
To get a feel for how 1-800-PACK-RAT handles a move, we tested the quote tool, spoke with reps, and compared that process with real customer stories. The steps are similar for both local and long-distance moves, but the level of phone involvement, scheduling rules, and delivery timing can vary. Here is what the experience usually looks like from the first quote to the final pickup.
Delivery & Pick-up Process
When we tested 1-800-Pack-Rat, the process started online. For a local move, we picked a container size, chose a delivery day, and got a quote immediately. For a long-distance move, the system directed us to call, so we worked with a rep to sort out container sizes, promotions, and timing. It took a little longer than with other brands we've tried, but the phone call helped us clarify things we might have overlooked, such as storage plans and delivery limitations.
We also checked our placement options early. We needed a flat area large enough for the container and the lift system, and our driveway turned out to be the best choice. During this time, we confirmed local parking rules, since street parking in some areas requires a permit, and weekend deliveries are limited in certain regions.
Delivery day was simple. The driver called ahead, walked us through the placement, and used a level lift system that set the container down without tilting anything inside. Being present at the delivery time helped us adjust the position and make sure the doors faced the direction we wanted.
Pickup works much the same way. A driver will come back to your home, keep the container level, secure it, and from there, will either drive it to your new address or storage facility, whichever you decided on during scheduling.
Moving With 1-800-PACK-RAT
After we finished loading, Pack-Rat handled the entire transport. The container remained locked the whole time, and we kept the key. Knowing the lift keeps everything level made us feel better about stacking furniture and boxes tightly.
Transit timing depended on the route. Local trips were straightforward, but our long-distance test move had a wider delivery window, and customer reviews matched that experience. Some people get quick turnarounds, while others see slower schedules when facilities or drivers are backed up. We planned for a little wiggle room, and that helped.
When our container arrived at the destination, the driver placed it right where we asked and confirmed the ground was stable enough for unloading. We then had another 30 days to empty it before scheduling the final pickup.
Using 1-800-PACK-RAT for Storage
Storage felt simple because the first 30 days were already included. After that, the rental switched to a monthly rate based on our location and container size. We learned that prices can vary a lot by market, but reps sometimes offer discounted monthly rates if you ask.
We tried both storage options:
- At home, the container stayed in the driveway, and we had access anytime.
- In a Pack-Rat warehouse, the unit was moved to a secure facility with surveillance. In some cities, climate-controlled areas are available for long-term storage.
When our container arrived at the warehouse, Pack-Rat asked for 24 to 48 hours' notice so they could pull it into an access bay. Once we were done, we scheduled re-delivery or final pickup, and billing stopped after the empty container was returned.
What People Are Saying About 1-800-PACK-RAT
Customers often point out that 1-800-Pack-Rat's containers feel solid and secure. The all-steel construction stands out in a good way, especially for people planning long trips or packing during bad weather. Many reviewers say the containers arrived clean, sturdy, and ready to load, which helped them feel more at ease during a stressful part of the move. Drivers also consistently receive compliments for their careful placement and clear communication before they arrive.
Where feedback starts to split is with scheduling and updates. Many people receive their containers on time, but others report shifting delivery windows or slower coordination during the busy season. Several reviewers said they learned to keep a few essentials with them, just in case the container showed up a day or two later than planned.
Damage complaints are relatively rare, and most folks report that their belongings arrived in good shape. On the other hand, experiences with customer support vary. Some had great luck with reps who walked them through discounts or storage options. Others hit long hold times or got bounced between teams when trying to confirm long-distance details. The biggest pattern is that things go more smoothly when customers book early, double-check access and placement, and ask for written confirmation of fees or promotions.
How 1-800-PACK-RAT Compares to Other Storage Container Companies
We've pulled together what we found across major providers so you can see where 1-800-Pack-Rat stacks up. This side-by-side will help you spot strengths, understand trade-offs, and pick the best fit for your move.
Side-by-Side Comparison
Company |
Cost Range |
Build Quality |
Sizes Offered |
Availability (Local, Long-Distance, Storage) |
| 1-800-PACK-RAT | Mid-range, often competitive with PODS | All-steel frame and steel walls | 8 ft, 12 ft, 16 ft | Local: Yes, Long-distance: Yes, Storage: Yes (at home or in Pack-Rat facilities) |
| PODS | Mid to high | Steel frame with aluminum or reinforced panels | 8 ft, 12 ft, 16 ft | Local: Yes, Long-distance: Yes, Storage: Yes |
| U-Pack ReloCube | Low to mid | Steel frame with durable aluminum panels | One size: 6'3" x 7' x 8' | Local: Limited, Long-distance: Yes nationwide, Storage: Yes in ABF terminals |
| SMARTBOX | Lower in select markets | Wood and metal composite | One size, approx 8 x 7 x 5 | Local: Yes (metro only), Long-distance: Limited, Storage: Yes |
| Zippy Shell | Often lower | Galvanized steel mesh with vinyl cover | 10 ft, 15 ft | Local: Yes, Long-distance: Yes via carrier network, Storage: Yes |
| Go Mini's | Mid range | Welded steel with steel or composite siding | 12 ft, 16 ft, 20 ft | Local: Yes, Long-distance: No, Storage: Yes |
| U-Box (U-Haul) | Low to mid | Plywood with weather-resistant cover | One size, approx 8 x 5 x 7'10 | Local: Yes, Long-distance: Yes, Storage: Yes |
When 1-800-PACK-RAT Is a Good Fit
1-800-Pack-Rat tends to be a good match if you care a lot about container strength and want to avoid driving a big rental truck. The all-steel build and barn-style doors feel solid, which is reassuring if your things will sit through bad weather or head across the country. It works well for local and long-distance moves for small and midsize homes, especially when you want that first month of storage baked into the price. People doing remodels or dealing with a gap between homes also like being able to keep the container in the driveway or move it into a warehouse without having to reload everything.
There are times when another company might fit better. If you only have a small load and want the lowest possible price, a single U-Box or SMARTBOX unit can sometimes be cheaper. If you live in an area with limited Pack-Rat coverage or already know you need a very tight delivery window, PODS or a more local container company may give you more scheduling options. Zippy Shell can be a better fit in some markets where Pack-Rat does not have facilities, especially for long routes. You usually get the most value from 1-800-Pack-Rat when there is a facility reasonably close by, you book early, and you take a few minutes to go over fees and timing with a rep before moving day.
Final Verdict: Is 1-800-PACK-RAT Moving Container a Good Option?
1-800-Pack-Rat is a strong fit if you want sturdy steel containers, flexible loading time, and the convenience of not driving a rental truck. It works exceptionally well for people moving a small or midsize home who want storage built into the process or who live in an area with a Pack-Rat facility nearby.
If you prefer a fully online experience, need tight delivery windows, or want the lowest possible DIY price, another provider may be a better match. You get the most value with Pack-Rat when you book early, ask about promotions, and confirm delivery timing with your local facility before moving day.
1-800-PACK-RAT Frequently Asked Questions
Are 1-800-PACK-RAT containers worth it?
They are worth considering if you want a container that feels secure and easy to load. The all-steel build gives you more peace of mind during long trips or rough weather, and the month of loading and unloading can take some pressure off your schedule. People who use promotions or negotiate storage rates often feel they got a strong deal for the convenience.
Are 1-800-PACK-RAT containers suitable for long-distance moves?
Yes. Pack-Rat handles all the driving, keeps the container level during pickup, and lets you keep your own lock the entire time, which are all factors that keep your belongings safer when moving long-distance. Transit timing can vary based on route availability and how busy nearby facilities are, so it helps to plan for a flexible delivery window. Reviewers who packed well and confirmed dates in advance usually had positive long-distance moves.
How much does 1-800-PACK-RAT really cost?
Prices depend on your location, container size, and how far the container travels. Local moves are usually a few hundred dollars, while long-distance moves for larger homes can cost thousands. Your first 30 days are included, and storage is billed monthly after that. Delivery, transport, and optional protection plans can also affect your total, so reviewing every line of your quote is important.
Are the containers weatherproof?
The containers are built from steel and designed to withstand typical weather conditions, including rain and snow. Many customers note that their items stayed dry and protected during long hauls or bad conditions. It is still smart to wrap soft items and avoid loading while the doors are open during heavy rain.
How long can I keep a container?
You can keep a Pack-Rat container as long as you need. The first 30 days are included in most rentals, and extra time is billed month to month. Storage can be at your home or in a Pack-Rat warehouse, and you can switch between the two if your plans change.
Are there any hidden fees?
Fees are listed upfront, but a few extras can appear depending on where you live. Common add-ons include environmental or regulatory fees, delivery or redelivery charges, optional equipment rentals, and cleaning fees if the container comes back dirty. It's a good idea to get a written and itemized quote so you know what to expect.
1-800-PACK-RAT® Reviews
Got the job done—but NOT without stress. Delivery dates shifted multiple times, and a paid “guaranteed” morning delivery arrived late in the day, which forced us into extra mover time and overtime costs. Communication from dispatch was inconsistent, though one customer service rep (Destiny) was excellent and helped stabilize things. It also took nearly 30 days to finally receive all of our furniture, which was far longer than expected for a domestic move. (20 days longer!) Bottom line: the containers worked, but scheduling reliability and coordination need improvement. Build in extra time and flexibility if you choose them.
container was delivered in great shape, clean
We had a very difficult site to deal with - a hilly and steep access. The driver really had to assess and work to find the spot that was accessible and safe. Mission accomplished.
The drivers were so good in what they do. I am so impressed with accuracy of the pickup and delivery. Exactly where I wanted in the drive way.
The containers were picked up and delivered as scheduled.
Angel called about 30 minutes prior to arrival. He was able to place the pod carefully in a tight spot.
I gave them 5 stars despite a late delivery. They had some difficulty loading the container into my driveway (weird townhouse configuration), so they ended up scheduling a same-day dropoff and pickup on the street, at no extra charge. The man I was working with in my move-from state was absolutely lovely. Then, there was an issue with the container and it arrived a day late. Also, the driver who delivered in the container in my new state did not call first, he just showed up. (This was okay with me, but I could see that being a problem in other cases.)
container was not big enough looks like floor was raised and interior support beams took up interior space
Zippy Shell provided the 15 ft. portable storage container I used for my long-distance journey, and I am so glad I chose them. Their customer service and booking agent (Michael S.) were so kind, understanding, and professional. Zippy Shell and (George G.) even gave me a discount on the already reasonably priced portable storage container with transportation, then gave me 30 days free storage. A huge thanks to Zippy driver (Ocean H.) who dropped off my container, he was so helpful and super down-to-earth. Also, I was given 3 days to fill my container, then they called in advance before picking the container up. This is by far the best moving experience I have ever had. Everything and everyone were up front with no surprises… I will definitely use Zippy Shell again.
Professional and responsive
drivers and care of storage container was excellent
These guys have been super-accommodating . Recommended!
The 1-800-PACK-RAT® image above is used solely for identification purposes and serves as the primary means of visually identifying the subject of this article and provides an illustration of the entity that is represented.
1-800-PACK-RAT® is a registered trademark of 1-800-PACK-RAT, LLC. HireAHelper, LLC has no affiliation with 1-800-PACK-RAT, LLC. and 1-800-PACK-RAT, LLC. has not authorized the use of its trademarks.
HireAHelper Has Movers Nationwide
