Easy to use app for pick up/return.

They allowed us to extend our truck rental time without charge when our movers were late! Excellent company!

The other major company I had reserved earlier notified me the previous evening that they would not have the needed truck available. I scrambled last minute and located a Uhaul outlet nearby with the necessary truck. At pick-up time all hell broke loose: the app on my phone wouldn't work, the computer at the service station froze while performing an update. Undeterred, the staff and owner of the station went to work on personal phones, computers and a sense of urgency to get us out of the hole. Our move seemed to be doomed from the start but Uhaul saved the day. Thank you.

Everything about renting our 26 foot UHaul went without a hitch.

The manager at the U-haul store, Mr. Dawson, was very helpful and patient. I was exhausted and couldn't think and he was very kind and helpful. Thank you.

Unfortunately our Uhual truck experience was not a good one. 2 hours before had to pick up our truck, our location was changed. I called to confirm the truck and the lady said yes she has it but we have to be there an hour earlier because she has to leave for an appointment. It was very inconsiderate and selfish on her part. Also we had reserved a trailer which was not at her location and we had to drive to a different location to pick up the trailer. Luckily my husband and I made it an hour earlier to pick up the truck, but when mu husband drove the truck to our house there was something wrong with the exhaust. So we had to move over 800 miles yelling to hear each other in the cab because the exhaust was sooooooo loud. Terrible experience for a Uhaul truck. The Uhaul trailer experience was fine though.

I feel the mileage calculated from MA to NY was overly generous so I ended up paying for miles that I didn't actually use. I wish I had known the drop off location was in the middle of nowhere with no taxi service. I ended up having to pay a family I found at a nearby convenience store $20 to drive me the 8 miles home.

So happy with the company! They came through and got us situated with a truck when they didn't have any in the city!

Uhaul was straightforward to deal with. Just had some confusion about what they would and would not provide with the move - like, they provided no rope or straps.

The truck and trailer were good.

truck operated correctly

Boone NC. Only 1 person working. Totally overwhelmed, and lacking experience. Storage units not labeled correctly, UG??

The were very friendly and offered good advice on the moving and use of their Cargo Van. Easily return of the van after hours also.

Regular Uhaul experience.

Truck had some issues but minor and serviceable.

The truck was not available as scheduled. I lost $$$$ due to the HireAHelp company cancelled on me. I was not called by U-Haul to let me know that the truck wasn't available. I didn't know until I called U-Haul to verify the pickup address 30 minutes before. I spent the rest of the day trying to find a truck. U-Haul accommodated me with a truck after cancelling on another client. I had planned to start loading at 9 am, but wasn't able to start until 7 pm. we worked throughout the night to try and regain the schedule. U-Haul did try to accommodate me with various options after I complained bitterly. Having a contengency plan, like renting a truck from a competitor, to accommodate its customers would have gone a long way toward customer satisifaction.

Hard working team of 2 helpers, on time and very productive

helpful staff. good truck

They advertise $29.95 a day but told me I had to have the truck back in 6 hours because it was in demand. Mileage rate is above average ( $.69 per mile ) and they added insurance even after I declined it. Their fuel policy is ridged to cost you more also. I put 85 miles on the truck of which only 20 miles was the actual move because they made me pick it up 30 miles from my home, even though there is a depot 15 miles away from my home.

We rented our UHaul from Jonas Snow Removal and Lawncare. It was an awesome experience! The manager was awesome and very helpful after a huge mishap with Budget. Our truck was practically new and was very clean. I would definitely recommend Jonas Snow Removal and Lawn Care for your Alexandria UHaul needs!

The u haul truck was sufficient

Both the truck & trailer I rented were almost new and the agent I got the truck from went out of his way to make the process worry free. After the truck was loaded, I noticed a cut in the sidewall on one of the outside rear tires. I contacted the agent and within 2 hours they had someone to the house to replace the tire. After the move, I took the truck to the local Uhaul store, gave them the keys and left. They took care of everything else.

Very considerate and helpful. Highly recommend.

Amazingly, U-Haul gave us a brand new 26' truck with 6,500 miles on it. They were easy to work with and pleasant. I wish we had known the 26' truck wouldn't be big enough to hold all our stuff, but how can anyone know until you try to fit it all in. We had to rent a trailer to tow behind the truck (another good reason to have a newer truck!).

too long check in store

Too long in-store check in process

Always go to UHaul when I need to move something.

Used small 10 foot truck easy to drive

Good rate, miles per gallon a tad high, would use again.

Not even a 3/4 full 20’ foot truck and had a tire blow out. 2.5 hours on the side of the road in the rural Arizona desert. Made for a long, hard move. Then they called me to change the drop off location to much further away for $25 off. It was now rush hour, at the end of a long hot move and then this. I get that tires blow, but to add that on at the end? Was not happy.

The U-Haul was easy to reserve and ran great with no break downs. Dependable.

In and out in a timely manner

equipment not at the agreed upon location and it took a lot of effort to pick up equipment

Great job helping us attach trailer and auto transport.

The truck was great and held all of my belongings perfectly. There were no problems with it and it handled fine on the road.

We had a great experience with U-Haul.

Easy to use and met all my expectations.

On the pickup end of U-Haul (Eagle Point, OR) ...truck was dirty, damaged and the owner could have cared less about documenting all of the problems. On the drop off end of U-Haul (Pahrump, NV) ...the exact opposite was true. The team was extremely friendly and very accomodating.

Truck was 26' older vehicle with 150,000 miles on it

Truck was a piece of crap

The Uhaul was clean and ready. There is an app option you can get on your phone. I called 2 days before because I had reserved a 20 foot - which I was afraid to drive. The guy said I could do what I needed with a 10 footer - which I was relieved about. We ended up making 2 trips in the same town. The only glitch was a light came on at one point and trying to get someone to talk to us about our concerns was a little daunting.

Excellent job, courteous and great price.

Everything was as said and able to have the truck as scheduled

They were friendly and consiterate.

We reserved a 15 foot truck (a seldom reserved size) but they had it waiting for us. The agent in Boise called ahead to inform us of the status. Very professional.

20 ft U-Haul truck was the perfect size for my sister’s moved

Team Costello did a wonderful job. On time, completed efficiently.

The truck had not even been checked in and was filthy. Getting my furniture and mattresses dirtyl