U-Haul® Reviews
I had an incredible experience with Golden Movers and can’t recommend them enough! Our original movers, who we had booked a month in advance, canceled the night before our move, leaving us in a total bind. I placed an inquiry on Golden Movers’ website, and within two minutes, Camillo called me back and scheduled a same-day move for us—truly a lifesaver moment! This local family business not only stepped up immediately, but their kindness, communication, and customer support were impeccable throughout. I hired them for a two-hour job, but they were so efficient they finished unloading our truck in under an hour! They turned what was an extremely stressful situation into a calm and relaxed experience, handling everything with care and professionalism. I’ll definitely be hiring them for my next move. Highly recommend Golden Movers to anyone needing fast, reliable, and friendly movers. Thank you for saving the day - y'all were incredible!
The truck was ok. It says something like "smooth ride" but I swear my teeth rattled while driving. The 26' truck drives like a cinderblock. I rented it from JT Auto, and reserved several dollies and blankets, but when I got there they only had an appliance dolly and informed me they were charging my card for the full amount and that I needed to call Uhaul to work out the charges.
After booking the truck, I needed to make some changes. The website made that an easy process. Picking up the truck went without any problems. They made sure that the moving blankets and dolly I had ordered were on the truck. Dropping it off, likewise, was a smooth process. I would definitely rent from this company again.
Pick up was an absolute nightmare that took nearly two hours. Uhual rerouted us to a different pick up location than we had originally selected and when we arrived they guy there said the trailer was down and we'd have to go to another place to pick up (down the road a couple miles). When we arrived there they didn't have the equipment because the system said the previous location was supposed to have it. Thankfully the two ladies at the second location got on the phone with their area manager and were able to get things sorted out. They went with us back to the first location to pick up the equipment and brought it back to their location to make sure it was road ready and not broken. Apparently the first location has a reputation for being unreliable and is close to being closed down. My suggestion to Usual, close that guy down because this experience was so painful and pushed us so tight on being back for the movers that we will likely consider Penske next time.
Great people, truck did the job, there app is total shit. Also was not happy that I had to wait till I was locked in, to find out where I was picking up their truck. I had to drive 20 min. to pick up their truck even though their closest office was 4 min. away and there are 3 offices closer than the one they chose for me to pick up the truck. Also they did not have my complete order so I still had to drive back to the office that is 4 min. away.
