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SERVICE PROVIDER ACCOUNT POLICY

For customers to place orders with confidence, there has to be a measure of quality control and accountability. We understand issues may arise on both the customer and service provider's side which may cause an appointment to be missed. These situations should be few and far between.

The aim of this policy: 1) Ensure compliance with our Terms of Service and overall policies 2) To compensate your customers and HireAHelper for the inconvenience caused due to any failure to provide services promised.

REASONS SERVICE PROVIDERS ARE REMOVED FROM THE HIREAHELPER MARKETPLACE

SENDING NON-BACKGROUND CHECKED AND NON-DRUG TESTED EMPLOYEES.

If you send non-background checked employees to customers that specify such requirements…

  • 1st Offense: A warning, and the customer does not have to pay you for any non-background checked employees that are sent to that job. If they have already sent you payment, your account will be locked until you return the appropriate amount.
  • 2nd Offense: Your listing will be removed from the HireAHelper marketplace for 30 days and the customer does not have to pay you for any non-background checked employees that are sent to that job. If the customer has already sent you payment, your account will be locked until you return the appropriate amount.
  • 3rd Offense: Your listing will be removed from the HireAHelper marketplace for 90 days, from the background check program for one year, and the customer does not have to pay you for any non-background checked employees that are sent to that job. If the customer has already sent you payment, your account will be locked until you return the appropriate amount.
  • 4th or more Offenses: Your listing will be removed from the HireAHelper marketplace for one year and permanently removed from the background check program and the customer does not have to pay you for any non-background checked employees that are sent to that job. If the customer has already sent you payment, your account will be locked until you return the appropriate amount.

If you send non drug tested employees to customers that specify such requirements…

**Same policy as the background check program above.

ACCEPTING AN ORDER AND THEN CANCELING IT.

If you give the customer and HireAHelper…

More than 72 hrs notice before the orders start time

The order will not be marked as a "No-Show" and there will be no penalties. But if this happens on a consistent basis you may receive a warning that penalties will be assessed on your next cancellation.

More than 24 hrs but less than 72 hrs notice:

The order will be marked as a "No-Show" but no penalties or fees.

More than 1 hour but less than 24 hrs notice:

The order will be marked as a "No-Show" and you must reimburse for one hour based on your hourly rate for that order.

Less than 1 hour notice:

The order will be marked as a No Show and you must reimburse for two hours based on your hourly rate for that order.

If an order is marked as a “No-Show” you will not be able to access your account until HireAHelper receives the fees owed for that order.

If you have an excessive amount of “No-Shows” HireAHelper reserves the right to remove your listing from the marketplace indefinitely. Keep in mind that customers are shown the amount of "No-Shows" each company has had over the period of the past one year. Having "No-Shows" on your listing may negatively impact the amount of orders you receive. Please remember to call your customer if you are running late. If the customer calls HireAHelper, we may assist them in selecting another service provider, you may be penalized for not showing up, and HireAHelper will not reimburse you for your time. If an issue arises but you can arrange an alternate start time or date that works for the customer without HireAHelper getting involved then no fees will be required. The above penalties might be waived at HireAHelper's sole discretion if there are special circumstances (hospitalization, car accident, death in the family, etc.) Official documentation of the circumstance will ALWAYS be required for the penalties to be waived.

WHERE DOES MONEY GO?

It goes to the customer for the inconvenience and/or to hire a replacement.

IF YOU DO NOT RESPOND TO AN ORDER:

First No Response- You will receive an email that your account has been temporarily deactivated until you log in and update your availability calendar.

Second No Response- You won’t be able to access your HireAHelper account for 7 days.

Third No Response- You won’t be able to access your HireAHelper account for 30 days.

When jobs are booked via HireAHelper.com, these jobs will be posted to your account. You must log in and accept these jobs, or they will be marked "no response" within 48 hours.

IF YOU FALSIFY ANY LICENSE OR INSURANCE INFORMATION IN YOUR ACCOUNT:

Your listing will be removed from the HireAHelper Marketplace indefinitely.

IF YOUR LISTED PHONE NUMBERS ARE DISCONNECTED:

Your listing will be removed from the search results and you will receive an email requesting that you log in and update your contact info.

IF YOU CANCEL AN ORDER AND THEN COLLECT THE FULL PAYMENT YOURSELF:

Your listing will be removed from the HireAHelper Marketplace until you forward the owed commission to HireAHelper.

REACTIVATION:

In order to have your account reactivated, you must reply to the email you received when your listing was taken down or send an email to reactivation@hireahelper.com. Please note: You cannot be reactivated by calling and speaking to a support representative. Instructions will be emailed to you in the initial email.