Crosley Family Moving llc

(4.8 out of 5 / 149 reviews)

Aurora, CO / Moving services within 100 miles

Booked on 1,193 moves through HireAHelper

149 Verified Customer Reviews

Open Today - 8:00 AM - 6:00 PM

5 years in business

Aurora, CO / Moving services within 100 miles

Booked on 1,193 moves through HireAHelper

149 Verified Customer Reviews

Open Today - 8:00 AM - 6:00 PM

5 years in business

Get to Know Crosley Family Moving llc

We are registered with the D.O.T. #3543248 and MC#111851701 We are insured and registered. Look us up on the fmcsa website!! We are a company started by real movers!! What this means is , we have the know how to finish and complete any move out there! It Does not matter how big or small , we can take care of your belongings like they’re our own! With 25 years experience on the Job. We are really looking to give every customer a 5 star service!! Give us a call and So we can take care of the heavy lifting!!!

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Credentials

Licensed Business:
License Number
20191228891
Issuing City
Colorado
Insured Business:
Policy Number
Available Upon Request
Policy Issuer
American international group inc
Uniformed Crews:
I Offer Uniformed Crew Members
Yes
Workers Compensation:
Policy Number
Available Upon Request
Policy Issuer
Pinnacle
MC/State License:
MC #
1183837
DOT #
3543248
State Lic/Cert Name
hhg-00656
State Lic/Cert Number
hhg-00656

Moving Reviews

Real Aurora area customers. Unedited, unfiltered reviews of Crosley Family Moving llc.

4.8
149 reviews
91%
3%
1%
3%
1%

Mark B

(5) 2/28/2024 Aurora

Great team and really worked hard to pack the trailer well. Thanks guys!

Monica B

(5) 12/18/2023 Arvada

Amazing team arrived on time and went to work immediately, assessing the goods to be loaded into 2 containers. They were very cheerful, always smiling, a pleasure to work with. They work hard, fast, very efficiently.
They came with a truck full of every useful tool one could need to get the job well done. Their respect to the persons, the property and the goods was immense. I would use them again anytime. Dream Team in my eyes!

Julie R

(2) 11/20/2023 Boulder

Rob and Brandon arrived about 1/2 hour later than the window. Rob did call and say he had to stop to buy gas and make another stop. We had prepaid for 3 hours but had to add an extra hour because Rob would put items in the pod then take them out again. Then he tried to charge us for TWO extra hours. Rob got frustrated about a number of things, boxes not fitting the way he liked, etc. We had done the house walk through so they could see our mix of boxes and furniture. Rob was clearly obsessed with packing boxes so as a result we had a few pieces of furniture which did not fit. Rob was clearly very angry when the ratchet strap he attached three or so feet from the door came loose. He yelled to Brandon that he couldn't reach it to reattach it. So no ratchet strap there. Then after more loading, he attached a ratchet strap near the door. He angrily yanked the door down at an angle and surprise, the door caught on the ratchet strap. We asked him if he could try a rope instead which we provided. While we were distracted by a loose dog in our yard, he slashed the rope. Sigh. Rob was still angry when he again yanked the door down, but this time, too, it couldn't close completely. Of course, it was PODS' fault according to Rob. We disagree but didn't want to get into a discussion with an angry guy with a sharp knife. The loaders left. Rob seemed in a hurry, but he was the one who came late. We were waiting for them in the time window. Rob had to chutzpah to ask THREE times for a tip. What?! Bottom line: we couldn't secure the load, and the POD door was left partially the rest of the day and all night and into the next morning until PODS came! Unacceptable! Unprofessional! We feel ripped off. This upset us greatly. But the story has a happy ending. The next morning, the very patient, pleasant and competent PODS' driver fixed the door. We asked how the door might have gotten off the track. He described exactly what we had observed Rob doing wrong. So whose fault was the door? We would like to add that Brandon was a hard worker, and when he took his smoking breaks, he did so down by Rob's truck. Thanks for being considerate; we appreciate it. Rob was in such a hurry to leave after I agreed to the 4th hour, that he forgot his sweatshirt. We didn't see it until they had left, but a couple days later, we gave it to the next crew to take to him.

Mover's response:
I don’t believe this review is true. You hired us to come back the very next Friday. If you had these issues why have they never been brought to our attention now?
If this is true why would you hire us again the next Friday?

we do have a policy where we don’t refund any unused time which is in the terms and conditions that you signed. The money was not refunded as per the term and conditions of the contract signed.
- Crosley Family Moving llc

Julie R

(4) 11/24/2023 Boulder

Isaiah and Brandon arrived in the time window and went to work. Both worked very hard, and Isaiah had clear directions to make their work more efficient. They were able to load a mix of furniture and into the POD quickly. Even though we had pre-paid for three hours, which was the advice we got, they were done in TWO! We talked to Chris at Crosley Family Moving on Monday, November 27 and he said he would refund the $150, but a week later that credit has not shown up. It seems we won't get the $150 extra hour fee back. Grumble. We were ready to tip them for their two hours of work, but held back on adding more because of the $150 fee from which we derived zero benefit. Isaiah was able to load the POD efficiently and loaded the same size POD in two hours which took the previous crew loading the same size POD nearly double the time! On a previous trip, Brandon had suggested using shrink wrap so we purchased some and both we and they were able to use it.

Mike D

(5) 10/22/2023 Parker

All three young men that help us move were great. They were very polite and very efficient. They had our 16x8 cube off loaded in less than 2 hours. Thanks for a wonderfully experience. I highly recommend them.

Mike Dugan

Karen P

(5) 9/4/2023 Aurora

This was the absolute best moving experience. I moved several times in the last year. These gentleman were thorough, and they brought pads to protect my stair railings and doors. I used a more expensive service who didn't do as good of a job.

Jawaid B

(5) 7/30/2023 Denver

They were early (which is fine), and worked hard for 5 hours without complaint. Did a great job disassembling and wrapping furniture.

Keri C

(5) 7/29/2023 Boulder

I have used many moving companies and this company was by far the best. They laid down a red carpet on my hard wood floors, they wrapped door jams, they wrapped all furniture and tvs. They even took a chest freezer that I didn’t have on my list without an issue. They were friendly, fast, and efficient. My only complaint would be this, I booked for four hours to be on the safe side and the booking was saved for four and half hours to include the travel time from one location to the other. Ok fair no big deal - HOWEVER. These guys were FAST, and they got done just shy of three hours yet I was charged for the full four and half hours. As I said above I’ve used many moving companies and I’ve ALWAYS been refunded unused time. If I would have known I wouldn’t be refunded I wouldn’t have put extra time for safety. I feel a little cheated. So I recommend not putting safety time . I also couldn’t tip the guys after the payment on my card so I needed to have cash, and in the move that wasn’t the first thing I had on hand. So unfortunately they didn’t get tipped yet they got an extra $500 of my money from not getting a refund so I see it as they won for sure. Would I use them again? Yes absolutely. I would however not be on the safe side with time so I don’t lose money.

Carolyn C

(5) 5/26/2023 Denver

Kenny and his team were wonderful! They were efficient, professional, friendly and careful. I would definitely use them again.

Mary K

(5) 4/15/2023 Englewood

Great job. Friendly. Fast.

Service Area

We handle moves within 100 miles of Aurora, CO 80018.

Get To Know Us

What can a customer expect after booking with you?

You will get a fallow up call to get some more details and to confirm everything with the order.

What can a customer expect on moving day if they hire you?

Professional service with a smile! We have been doing this a long time!

How should a customer prepare for moving day?

Have everything you need personal, or need easy access to , keep it near you so it does not get loaded , or mixed up. Try to be as ready as possible, the more you're ready the more efficient and effective we can be.

What types of moves have you handled?

Everything under the sun. We have done office moves, townhomes, mansions , and apartments. Nothing to big or to small.

What's your favorite part about being a mover?

To work with new people everyday. We learn about everyone and it's something new all the time!

What training do you provide your crew members?

Everyone who works for us is trained by the head three guys who run our business. We are Dedicated to providing a great customer experience and service. We are also fully insured and registered with the state of Colorado.

Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We do not refund for any unused time.

Extra Hours

We can always stay at least 1 hour over the prebooked time.

Moving Equipment

Face coverings and gloves:
always included, no fee
Furniture dolly or straps:
We have the moving tools you need, (always included, no fee)
Furniture dolly, hand truck, or straps:
We have the moving tools you need, (always included, no fee)
Hand tools for assembly:
always included, no fee
Hand truck:
always included, no fee
Plastic wrap:
Ask if needed, ($30.00/ea.)
Rope:
Local moves only ratchet straps., ($20.00/ea.)

Hours

Sunday: 8:00 AM - 6:00 PM
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Hourly Price
$120/hr
for 2 movers after 3 hr min
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