I prepaid for 2 hours initially because that is what it normally has taken in previous moving times However, the "team" that I hired took FOUR HOURS to load up a one-bedroom apartment. There is ABSOLUTELY NO REASON why it should take 4 hours to move a one-bedroom apartment.

Initially, they showed up late but I let that go since I was having some trouble picking up the truck. When the movers showed up, it was a man and a woman. Although I fully believe in equal opportunity, when I am paying somebody to complete a task by the hour, I expect it to be done professionally and swiftly. The woman was picking up one bag at a time, she came with her purse and would not put it down, and she was not dressed to move. They were careless with my boxes and stacked them with the heaviest on the top. There were several times when I had to go downstairs and suggest they not have my breakable items on top of other items and boxes. Each time a box was taken downstairs, she would act as if she was playing Tetris and take her time figuring out where the next box would go. Each time a box was taken downstairs and into the truck, it would take a minimum of 10 minutes for them to come back up and grab the next item. Ideally, I would like to be contacted and compensated for the trouble and inconvenience this has caused.

Mover's response:

We appreciate your feedback; Though we make every effort to provide quality services there are cases when customers are just displeased.
Our records show that after the initial call on the morning of your scheduled move you called in after the movers had already made it to the location to state that you had trouble with your rental truck; and requested to move the time to 1-2pm; after the request was denied you insisted the movers wait in the area until your issue with the rental truck was resolved; the movers patiently waited one hour at the location until your arrival; Once arrived the movers immediately began loading your items.
About one hour into your service; Our records show the crew took a break to allow a storm to pass; Once the rain stopped the crew checked back into the location and continued loading. 2 flights of stairs for each trip from the loading location to the truck; some light disassembly. Completed in 3 hours with 2 movers. The 4th hour as agreed was due to the actual arrival time of the movers.

We always ensure our customers items are properly packed and padded to any prevent damage & ensure safety.

Again each of our crews are dedicated to providing awesome service to every customer serviced.
We understand customers face many challenges when moving such as truck issues and unpredictable weather so we strive to provide quality services from our arrival til our departure; again we appreciate your feedback. Thanks for Choosing Legacy

- Legacy Team Moves LLC

Robert Z

(2) 7/8/2022 Metairie

Arrived late. Missing 1 man who had to be picked up and brought to location. Had no moving equipment, including hand cart or furniture dolly. Load up of truck proceeded. Both movers pleasant but were obviously unprepared. Paid extra fee for job being scheduled 48 hrs before load out date.

Mover's response:

We appreciate your feedback; Though we make every effort to provide quality services; Over our years in business we understand that we won’t always meet a customers expectations; our records show that your order was completed on 6/8/22 with 2 movers; Service time about 1 hour to completion; Job photos and work order indicate that the Movers arrived within expected arrival window with necessary equipment.
Please do check your records. Again we appreciate your feedback;
Thanks for Choosing Legacy

- Legacy Team Moves LLC

Shawn M

(4) 7/4/2022 Bethesda

It was clear that the moving supervisor was not sure who was going to show up to do the move, but once they got there the movers were great. Helpful, polite, and careful. I would definitely use them again.

Mover's response:

Thanks for your feedback; With our current expansion in the area many of our pros are newer.
As we continue to grow and service more customers.
Making quality services available in Baltimore and Surrounding areas.

Thanks for Choosing Legacy

- Legacy Team Moves LLC

Antonio S

(5) 6/8/2022 Metairie

Amazing job, fast, friendly, professional. Would highly recommend

Ben C

(4) 5/24/2022 Petal

Very string communication before the move, did not respond after when I had a question on billing. With that said, the crew worked hard and really did great work for us.

Camilo S

(2) 6/1/2022 New Orleans

One man was great! The second one arrived late, was drunk and left 5 minutes after arrival.

Duane V

(5) 6/1/2022 Oxford

The two men who arrived on a 96 degree humid Mississippi day worked so hard. They were polite and cordial. I would recommend them.

Przemek T

(5) 5/30/2022 Ridgeland

The Legacy Team Moves was a great team. They had a clear plan and were nicely coordinated as a team.

They were very communicative and, at the same time, discreet in the house.

If you have any fragile objects, they packed them very thoroughly and carefully. I am very confident now about moving my household across the country. I think everything will arrive undamaged.

The team had a clean strategy on how to load the container. I first thought that things will not fit in properly. Butch they had a system and eventually everything went in.

I enjoyed their presence because all members of my team were open, friendly, and good communicators.

Thank you Legacy Team Moves =.

Przemek T

(5) 5/29/2022 Ridgeland

Really attentive and through.

Chris K

(2) 5/7/2022 New Orleans

They arrived 2.5 hours late/after the scheduled time and moved very slowly which guaranteed additional time and money would be required for the move…

Mover's response:

When delays happen; Our office staff will reach out as soon as possible to make you aware of the changes; Our crews do their best to recover the time. At times moving faster can mean risking the safety of your load. We want to maintain control of the load to ensure your items are safely loaded and unloaded our crews to take the necessary time to do so. Your booking request was for loading and unloading in most cases the minimum time spent on a job of this capacity is 3-4 hours. Your booking was completed in 3 hours. We understand your concerns and appreciate your feedback Thanks for Choosing Legacy

- Legacy Team Moves LLC

Service Area

We handle moves within 100 miles of New Orleans, LA 70115.

We also service the Houston, Jackson, Atlanta, Adamsville, Chicago, Memphis, Dallas, North Miami Beach, Baltimore, Seattle, Manhattan, Detroit, Saint Louis, Las Vegas, and San Diego areas - see below for more info.

Policies

Same Day Moves

We charge an extra 20% for same day requests.

Next Day Moves

We accept next day requests at our normal rates.

Refunding Unused Time

We do not refund for any unused time.

Extra Hours

We can always stay at least 2 hours over the prebooked time.

Moving Equipment

Face coverings and gloves:

[not available at all locations], (always included, no fee)

Furniture dolly or straps:

A request for a Furniture dolly allows our team to properly prepare for your move. [varied pricing/options by location]

Hand tools for assembly:

Hand tools are available; with careful handling we are prepared to disassemble or reassemble your furnishings as needed [varied pricing/options by location]

Hand truck:

Proper usuage ensures ease of move when handling a load of boxes, and other items that are usually more efficiently moved with its usuage. A request ensure we are properly prepared for your scheduled move [varied pricing/options by location]

Plastic wrap:

Plastic wrap is used as a protective barrier for your goods [not available at all locations], ($50.00/ea.)

Rope:

[not available at all locations], ($10.00/ea.)

Hours

Sunday:	7:00 AM - 7:00 PM
Monday:	6:00 AM - 8:00 PM
Tuesday:	6:00 AM - 8:00 PM
Wednesday:	6:00 AM - 8:00 PM
Thursday:	6:00 AM - 8:00 PM
Friday:	6:00 AM - 8:00 PM
Saturday:	6:00 AM - 8:00 PM

Hourly Price

$99/hr

for 2 movers after 2 hr min

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