Rigo's Moving & Storage, Inc - A Local Los Angeles Moving Company
Los Angeles, CA / Moving services within 45 miles
Booked on 6,457 moves through HireAHelper
1,311 Verified Customer Reviews
Open Today - 7:00 AM - 9:00 PM
10 years in business
Los Angeles, CA / Moving services within 45 miles
Booked on 6,457 moves through HireAHelper
1,311 Verified Customer Reviews
Open Today - 7:00 AM - 9:00 PM
10 years in business
One of Los Angeles's Favorite Moving Companies
A Note from HireAHelper
We love working with Rigo's Moving & Storage, Inc because they pride themselves in taking care of their Los Angeles, CA neighbors. After several years moving in and around Los Angeles we believe you'll love working with them too!
Relocation with Rigo's Moving & Storage, Inc
As an Industry Leader in Transportation and Relocation Services. Our Mission is to serve our Customers with a Professional Service and do Everything in our Power to satisfy their relocation needs. As one of the largest companies in Southern California we count with the Experience and Equipment to complete your relocation needs in the right manner. We are a one stop moving company. We do everything in the Moving Industry, we can do Local, Long Distance, Labor Only, Packing, Assemble, Storage and more. If you hire us for any future services you can be 100% sure that we are going to show up to your job site on time and date you request it. We are the moving company with the most completed jobs at HireAHelper and that speaks by itself of how professional we are.
Credentials
Licensed Business:
Insured Business:
Uniformed Crews:
Workers Compensation:
MC/State License:
Moving Reviews
Real Los Angeles area customers. Unedited, unfiltered reviews of Rigo's Moving & Storage, Inc.
Arrhur D
The movers can earlier and were fast and professional. I recommend their services.
Beth N
Title: Professional, Polite Movers, Sketchy Business Practices
TLDR: They were four hours late, which caused numerous issues and delays. They charged us for an extra 30 minutes for the move taking ~15 minutes longer than booked caused by multiple delays as a direct result of their tardiness. They tried to get us to pay cash or use zelle directly via phone call with them at 10:15 PM at night instead of going through HireAHelper, but ultimately got HireAHelper to charge our credit card for additional fees without any confirmation or approval from us.
They called to notify us approximately 45 minutes before our arrival window (3:00-4:00 PM PST, arrival time had been confirmed x2-both two days prior and the day prior) that they were running late and anticipated arriving 3 hours later than scheduled. They tried to pressure us to reschedule for the next day. When I inquired about any guarantees regarding the timing and/or discounts that would be provided given their tardiness, I was assured they would make things right, but could not do anything specific until after the move.
Once we were notified they were not able to arrive on time, we tried to reach out to Hire-A-Helper, but they closed at 5 PM CST on the weekends and did not call us back until the following morning. The updated arrival window we received was for between 6:00-7:00 PM PST. The movers ended up pulling in at 7:15 PM that evening and appeared exhausted. We had coordinated with our old apartment building to have a elevator and loading dock reserved for our move, but given the late notice on a Sunday we were unable to move the reservation (I had reserved from 2 pm - 6 pm). Similarly, we had coordinated with our new building to arrive prior to the office closing to ensure a smooth move, but given the movers late arrival, we arrived at the building after hours and did not have access to the loading dock and closest elevator.
Despite these issues, with us helping to load/unload items in the truck, we finished unloading our items at approximately 10 PM (total time ~2 hours and 45 minutes). We had pre-paid for 2 hours of moving and 30 minutes of travel time. Rigos called us at 10:15 (after the movers had left) and said that we owed them $150 for an extra hour of labor saying we had only paid for 2 hours, and it took 3. They requested that we pay the movers in cash (not an option as they were long gone) or to pay by Zelle via text message immediately (both options being against Hire-A-Helper's policies). I asked for some compensation/discount for them being so late. He stated that he could give me a $75 discount for them being late if I paid $75 for the extra hour. I then pushed back insisting that we had already paid for 2.5 hours total such that at most we were only ~15 minutes over our prepaid time. They ultimately checked our agreement and noted that we had in fact already paid for 2.5 hours, but still insisted we owed them for additional labor. Since he was only going to charge me for 1/2 hour of extra time, he stated now he could only provide a $50 discount such that I would still owe $25. I was not comfortable paying additional fees on the spot via cash or Zelle based on a phone call at 10:15 PM at night without a written invoice. I was particularly uncomfortable because the movers had not mentioned anything about additional fees before leaving, the price/discounts kept changing, no invoice was being offered/provided, and the only mechanism offered to pay was via Zelle transfer via text message. I told them if they felt like additional fees were owed, they could reach out the next day or send me an invoice.
The next morning HireAHelper called to confirm the move was completed and approve distribution of the pre-paid fee. I explained the situation, and they were unaware and surprised at the late arrival stating all movers are expected to arrive as scheduled. While on the phone with Hire-A-Helper, they asked me to confirm the pre-paid amount for 2.5 hours of work should be distributed, but did not indicate the mover had requested additional payment or had any concerns about the total time being charged. Further, the Hire-A-Helper staff asked if I wanted to request a discount given their tardiness, but I declined being appreciative that we were able to get moved and believing the issue was resolved. However, the next day an additional fee was charged to my credit card without warning or confirmation any additional work was completed.
I do feel for the two movers that arrived. They were professional, polite, and protected our furniture well. However, they indicated multiple times how tired and hungry they were throughout the move (likely not their fault as there clearly was an issue with the work that was scheduled for earlier in the day), which caused them to be late. I am quite disappointed Rigo's sent two fatigued men to help us move that had already worked an entire day, that they were 4 hours late, then charged us extra.
Carol R
They did an exceptional job of loading. Tying everything down as they went. I have no doubt all will be safe going up and down the hills!
Allison B
Arrived on time and were eager to help. Super courteous of the property and very effective with moving all the furniture needed. Thank you!
Patrick C
Great Crew! Maximized the Pods space.
Bridget K
Rigo’s is top quality moving service! Highly recommend!
Kathy W
Initially they went to the wrong house. Once they got here, they worked very hard to get everything done. They completed the job in two hours which was amazing. However, they later charged me an additional $35.00 for wrapping the furniture in plastic which I never asked for. My other issue that they did not pay attention to what was fragile or not. I don't they were fluent in English.
Kathy F
Rigo’s moving company did a great job! They were on time and they worked very hard. They went above and beyond of what was expected. The next time I move I am calling Rigo’s moving company.
Michael M
Excellent performance! On time, very efficient, careful with the furniture, and employed good industry safety practices. Would definitely use them again.
Danielle Y
The team was great - they were punctual, friendly, and knowledgable about how to get everything packed securely and safely into the PODS moving container. They were willing to discuss different packing items and kept me updated with how much space was left. They were efficient with their time and made sure to take care when going up and down stairs to not ding walls or scuff floors.
Service Area
We handle moves within 45 miles of 4385 E Olympic Blvd, Los Angeles, CA 90023.
Get To Know Us
What can a customer expect after booking with you?
We are a professional moving company where our clients always come first. Our customers can expect an amazing job outcome by our movers because we are trained and have the proper materials needed for the job.
What can a customer expect on moving day if they hire you?
Our customers can expect a well prepared crew with all the materials needed for their move. They can also expect to be stress free during their move because of how reliable our movers are.
How should a customer prepare for moving day?
Customers should prepare for the day of the move depending on what services they get/want. We reccomend that clients remove clothing from drawers, wardrobes, etc, to make the items less heavy for our movers. Always label your boxes. We also recommend to speak with our project manager about materials needed for the job to have them ready for the day of the move. Lastly, feel free to ask questions with our project manager about any concerns to be informed on what to do the day of the move.
What types of moves have you handled?
As a professional moving Company we have the experience and equipment to handle any type of moves. -Long Distance Relocation -Local Relocation Load/Unload -Pack/Unpack -Baby Grand/Upright Pianos -Safe Guns/Heavy Items -Antiques -Corporate Jobs -Office Moves -School Moves -Moves within same House or Apt/condo complex
What's your favorite part about being a mover?
Our favorite part of being a mover is seeing the relief on our clients face after getting the job done. We love being able to make our clients move stress free as much as possible.
What training do you provide your crew members?
We provide all of our employees with a one month training program at our head quarters to help them gain experience by teaching them good communication skills, how to pack fragile items into boxes, move heavy items using the proper equipment, stack the trucks or containers using every inch of space, etc.
Rigo's Moving & Storage, Inc Moving Photos
Local Mover Policies
Same Day Moves
We charge an extra 20% for same day requests.
Next Day Moves
We accept next day requests at our normal rates.
Refunding Unused Time
We do not refund for any unused time.
Extra Hours
We can always stay at least 2 hours over the prebooked time.
Moving Equipment
Hours
| Sunday: | 7:00 AM - 9:00 PM |
| Monday: | 7:00 AM - 9:00 PM |
| Tuesday: | 7:00 AM - 9:00 PM |
| Wednesday: | 7:00 AM - 9:00 PM |
| Thursday: | 7:00 AM - 9:00 PM |
| Friday: | 7:00 AM - 9:00 PM |
| Saturday: | 7:00 AM - 9:00 PM |