Step By step logistics - A Local Woodbridge Moving Company

Anytime you need hard-working crew. We won’t hesitate to come right back out. It was definitely a breeze assisting your family for this move. we try to make sure everything is organized so that things go smooth. Thank you again.

- Step By step logistics

This customer is lying on our company!! This is NOT the experience he had with us he changed his review and is upset and is SLANDERING our business. His review is not what happened and we have proof. We didn’t move his items to Texas we only loaded him up. We only was not at his job at the correct time because he rescheduled it with Hire Helper and the old time was STILL in the notes of his invoice made by HIRE HELPER. His helpers assumed it was for the time they saw on the invoice because we go by invoice. Bradley didn’t have ANY STRAPS OR MOVING SUPPLIES for his items when the crew arrived. We even sent out 3 people to accommodate him because of the mistake of HIRE HELPER. This is an out of state move from Virginia to Texas & he booked a trailer that would move his things for him along with other strangers belongings/ furniture. He stated that his items was the 1st to go on this trailer which would be located in the very back of the truck. The crew packed everything in the back of the truck as requested when our customers don’t provide rope, straps or anything to hold their items my team improvise and use everything you have to make your items fit and work. This was done with Bradley’s direction/supervision he took pictures of the loading after it was done tipped each one of my crewmembers $40 and said that he appreciated us coming out and helping him last minute even though his reservation was initially incorrect. He was cursing at my team when they arrived then proceeded to try and have inappropriate conversations with his helpers as the job went. It says it on the hire helper policy we don’t provide moving supplies unless you requested we do so and you will be charged for it and it will reflect on your invoice. This customer knows all of this information and more & truly doesn’t have anyone to blame with STEP BY STEP for his ignorance. He has cursed out our team for HIRE HELPERS mistake and cursed me (Vanessa) out over the phone etc. This customer is out of line and it’s other issues going here because we’re clearly confused on where we went wrong. We truly was trying to help this man. He quoted he would SUE HIRE HELPER behind them making a mistake with the time on his reservation and this was said before they job started and hire helper wasn’t even open at that time. In that moment I should have CANCELED this job, because Here we go… with this Nasty spirit/attitude (from Bradley) it was a mistake the platform made. Calm down just a minute sir I will send out 3 guys not 2 (he didn’t have to pay for a EXTRA person) to come take care of you right now and that’s how it started. The review Mr.Bradley took the time to write is filled with slander and HATE point-blank. Step By Step Does not operate like that and we have almost 1000 other reviews to prove it. This is Ridiculous And this man clearly wants to get his money back, when in all actuality, if we charged him for the work that we did, he was charged less, and he knows that he was satisfied with The load that my team did because he tipped them each $40 took pictures and was happy. He Should be leaving this nasty review underneath the company that transported his items this does not fall on STEP BY STEP.

- Step By step logistics

Time management is very important to us and we try to stay on top of everything for our customers. Giving our customers the necessary knowledge they need to better assist their current move and for moving in the future is something our team does is well. We love for our customers to feel reassured each step of the way.

- Step By step logistics

We appreciate you booking Step By Step out of many to assist you. Unloading PODS is something our crew do several times a week. We love able to take the stress away and exceed your expectations.

- Step By step logistics

We pride ourselves in showing up to each stuff ahead of time, and following all of your instructions to make sure that your satisfied one were completed with your move. We really appreciate you both with our team or very detailed and appreciate customers like yourself.

- Step By step logistics

Getting to each job ahead of time or even right on time is always important to us. Our crew can be relatable, professional at the same time; our customers at times forget they hired us. We appreciate your booking.

- Step By step logistics

Thank you for your honest review of your experience with our crew. Would like to make sure our customers are informed on the backend when it comes to their reservation, and what’s going to happen during their move when the crew arrives. There is absolutely no surprises on our end and we are very clear with what we come to do. thank you for describing how careful our crew was with your home and your belongings. It means everything to us to know that our training and hard work is definitely paying off. We appreciate customers like you the most.

- Step By step logistics

Our work ethic can handle a long walk. Sometimes a challenge isn’t always a bad thing. We don’t complain, we don’t fuss we get the job done right the first time. Our team is very informative and helpful during all stages of your moving to the job is completed. We never leave the site until you’re satisfied and we know the job is done the way you want it. Thank you again again for your review.

- Step By step logistics

We appreciate each & every customer that we encounter. If it wasn’t for our kind customers we wouldn’t enjoy this as much as we do. Thanks again for booking with STEP BY STEP.

- Step By step logistics

We appreciate your review on our Super two man Crew! Not only are they highly skilled in moving/packing they're patient. If you need us again we wont hesitate to right back out.

- Step By step logistics