I had to have a hitch to hitch my car to. That was very expensive. U haul didn't have a truck for the exact space that I needed. The truck was either too small or too large, so I had to get the larger truck which cost me MORE money.

Didnt like the truck i was rented.

Issues with returning the van. They claimed that it was in an accident, which it was most definitely not. The guy said "Well at least you purchased insurance, so it doesn't matter", as if they were just planning to claim this damage regardless of who was at fault. Concerning response, considering we did nothing wrong at all.

The truck was spotless and ran well. The pick up was very easy. They called us the day of the drop off to ask where the truck was - which was only odd because there wasn't a drop off time on our receipt. They should probably be added to their rentals to insure they have the trucks in stock that need to be rented to other consumers.

Easy access and great selection of trucks

I had not used Uhaul for years because of bad experiences in the past and their reputation. But, have things changed for the better! I rented a 26' truck and it was loaded to the brim. I drove from PA to Maine, and had no trouble at all with the truck. It was good on fuel (as good as could be expected!) and ran well. It had a small rain leak in the roof, and because I drove through an actual Nor'Easter storm, a few things got wet, but nothing was permanently damaged. Billing was accurate - pick up and drop off were easy and fast! Great experience!

My UHaul experience was excellent. Everything was as promised.

I went to a very clean store and it was easy in and out.

We used U-Haul of West Spokane on Sunset Blvd. We had scheduled a 7:30a.m. pick-up time and the brand-new truck was ready and waiting. The frost was cleared off the windows, and finishing up the paperwork took no time at all. We had a 25’ x 10’ storage unit packed with all our belongings (without any major appliances) from our three bedroom-three car garage home. We rented a 26’ truck and the movers we hired to load the truck did an excellent job of fitting everything in. We chose U-Haul because of their reasonable rental rates, reasonable costs of add-ons, like extra insurance, and their convenient location. We would definitely use them again. We had clear roads and no mountain passes...gas for the 400mile trip was about $100.

Good service. New truck. Only complaint was when I picked up the truck, I was not shown where the lights, etc., were. I ended up driving it back at night with the cab light lit up.

Rented 6x12 cargo hauled 800 miles no problems.

U-Haul service is just horrible with few competent people at the locations causing delays and mis-information.

Comprehensive and fast

No trouble at all with the 15 ft. truck we rented from U-Haul. It was so comfortable to ride it, it made it a 2 day vacation drive for us! It was wonderful! Would definitely use U-Haul again!!!

surly and unreliable

Pleasant experience.

very clean trucks and angie at Golden Trangle in Eustis, Fl 32726 was great !

Picked up truck at local UHaul. Good service, no issues.

Excellent customer service! I would highly recommend U-Haul for moving vehicles and supplies!

The attendant at the UHaul location was very disrespectful and the check took over an hour due the attendant’s attitude. The delay was intentional by the attendant.

the truck was clean, the people were kind

They always come through. This is my 4th time using them.

I usually use Uhaul just because they were close to my old neighborhood. Their in store service is sometimes lacking but they make up for it with helpful staff at their call centers. When the system tried to have me return my truck over an hour away the call center staff made sure I made it to the proper department who manually changed the route so that I could take it somewhere much closer.

Truck was ready and paperwork was quick.

Great service. All was as promised.

Truck was clean; online pickup a bit of a hassle but doable; had requested packing quilts but none were included.

My local Uhaul hub was great - the team there was fast, friendly, and informative. The truck itself has seen better days...but that's how it goes.

Truck was clean and ready as promised, but I was not happy about the gas tank being empty when I picked it up. The truck was older and it bounced around a bit, but everything worked fine and we traveled safely and without incident.

The truck we ordered was a little smaller than we needed. So packing took a lot more time, in order

Mysteriously I was charged for three days of a rental when I only had it for one. So now I am STILL trying to get that corrected because of course it has already hit my credit card.

We felt the mileage seemed a bit off. Should have checked the miles/gas before leaving the lot as UHaul charges for every mile. Would use again for short distance moves but maybe not if need to do multiple trips to storage unit. Mileage ended up costing thrice the basic rental rate. Adds to the stress of moving.

Would use them again

The truck I reserved was ready when I asked. Extra packing materials were available.

The West Springfield UHaul team was helpful and nice!

Easy checkout, easy return, clean truck and pads

Very good transportation, easy load/unload

Uhaul is my Go To for truck or trailer. Franklin Blvd in Gastonia and now Wilkinson Blvd in Charlotte took care of me

I was concerned because the truck had some problems on the sides. but the agent marked them. That assured me that things would be documented as they were when I left their lot.$30

Truck leaked. New dealer that didn't know how to do rental. Took 40 minutes.

Very professional job by Josh and Jose

Everything was good. Express check-in was a waste of time.

The equipment (truck and car transporter) were great and worked fine. But the staff at the Worcester office seem overworked and unable to remember the idea or value of being friendly. U Haul policy sends you to whatever location they need to to find your truck. This always poses an inconvenience on moving day. I wish they could have internal drivers move the reserved truck to the location for the customer.

Customer service was good. The truck was packed from front to the very edge of the back. We used them because they were local, were able to go one-way and their charges weren't too bad

Great service from Rent Moore in Marietta, Ohio. Truck was ready to go. I appreciate the phone, online and text communication which was informing and thorough. 24 hour key drop off is a great convenience.

The truck was fine but the online after hours return process is a hassle. After a long day, I don't want to stand around in the dark taking 12 pictures of the truck.

Truck was not ready when we arrived. But it did the job with no problems.

They were very nice on return.

Truck and pads were ready on time, ran fine, no hassle on return.