This company told me 14 hours before my move that they had overbooked and wouldn’t have a truck for me. What’s worse is that I had to call THEM to figure this out, 6pm the night before my move. If I hadn’t called to confirm my details, I would have been showing up for my truck rental with no truck to be found and totally unprepared. After finding a family member to lend their pickup truck, we managed to get everything from Quincy to Brighton in one trip with four vehicles (the pickup truck and three moderately sized cars) and with no help from uhaul. I’ve used this service multiple times in the past with no issue, but I will never use them again. I still cannot believe nothing was done to help the situation, and that apparently no one was even going to let me know I wouldn’t have a truck. I would give no stars if I could.

Truck was a little worse for wear but it got the job done.

As per the typical for in town moving, truck was getting up there in miles and didnt run so hot. But it got the job done and thats what really matters.

I thought I'd need a larger truck. The 12' (packed very well) suited my needs for the larger items. Folks at the rental place were very nice and very helpful.

Great company and would highly recommend

Great service and very helpful and nice staff.

Rented truck, it worked.

Local. Used them before. Easy to make arrangements and equipment is ready to go when scheduled.

The truck was not clean.

nice and easy to drive, plenty of storage in the truck

Good truck. Was unfortunate that we couldn't drop off close to us, but perhaps that was because we were done early.

I rented a 26' truck and auto-hauler. Once the equipment was gathered, it was in two locations all was great. It was quite clean. My brother drove and had never driven such a large rig, it was easy to drive and very comfortable.

We were able to rent a van for one-way moving!!!

U-haul is U-haul ...

Meh.... next time I will get a Penske truck.

everything went off without a hitch.

I have used Uhaul repeatedly because they are dependable. The truck was clean and in excellent condition.

Was very affordable and easy to pick/drop off

Truck filthy, location not convenient, and too costly.

Called ahead, on time, extremely diligent workers. Prepared and considerate during the loading a 26 foot truck (fully!!) and unloading at the new home. Put boxes and furniture wherever asked. Constant effort - could not be happier. Thank you - absolutely would recommend......

Very close proximity. Employees very helpful

The office help was very helpful

We moved a lot of stuff. We needed 2 - 26 foot trucks. Uhaul made the mistake of thinking that the second truck was not needed and a double order. However they made good on getting us a second truck, and gave us a refund for part of the rental fee.

Easy and reasonable. Budget seemed like it would be cheaper at first, but they get you with a lot of really high fees for dollies, etc. U-Haul was less expensive all said and done and we've used them multiple times, so I felt much more comfortable going with them!

U-Haul was very accommodating when we needed to up the truck size, and then again when we needed to get additional moving supplies.

Everything was great!!!!

U haul let me down on several items: - I was promised a hassle free and no wait pick-up if I checked in online which I did. I even pre-paid. However, I had to wait 30 minutes at site to re-check in. - Headlamps of truck (driver side) was not functional - was flickering and was not aligned. Result, I could not drive in evenings and early morning - which delayed my move and increased my cost of trip. - Truck was not serviced - had its engine oil lamp on and was really dirty inside. I believe it slowed my trip and obviously I had to spend time cleaning it inside. - U Haul roadside assistance is no good, each time I called to help with issues, you have to wait 60-70 minutes before you can speak with someone and it will take about 90 minutes for someone to come. I stopped at U haul depot, and they could not do anything. The roadside assistance guy who came said he did not have authorization from U haul to change the headlamp. Not sure if I want to rent U Haul again - their trucks are not at all comfortable, have significantly less than advertised gas mileage (7-8 miles to a gallon instead of 10 promised) - perhaps, because they are not serviced as needed, are not at all clean and their A/C system smells of engine oil. In all not good for a long haul - I had read that U haul really are concerned about their customers and their safety, however, I do not believe so. They blame it on their dealers - for cleanness, service items etc.

Close proximity and easy to work with.

Short on estimate on mileage. We had to pay extra at the end.

The truck was clean and as fuel-efficient as possible for a long-haul move across the country that included going over multiple mountain passes.

We have had some upsetting experiences with Uhaul in the past (bald tires, windshield wipers not working, etc.), but I have to say that our truck this time was in excellent condition, the pick up and drop off was great. The pick up location gave us extra moving blankets at no charge and it ended up cheaper than expected so we had a great experience this time!

Truck & car trailer was ready; personnel explained everything thoroughly. The truck handled very well through wind, rain & small mountains. Rode very comfortably.

Quick and easy pick up and drop off

excellent. great guys.

We rented a 10' UHaul. Moverslogix moved a small portion of it.

The truck was fine and the staff was fine. But they failed to provide the furniture dollies we ordered online for the move. Had the movers we ordered not had dollies, it would have been an extremely difficult move.

I would rate them "very good", but that's not an option. I would just double-check a day or two before the move to confirm the reservation is correct. I asked for a van for a day, and when I went to pick it up, they had me down for a 15' truck for 3 days. But they made good on it and I was able to drive the truck for the one day I needed it.

Extremely disappointed with Uhaul. I had reserved an 830 am pick up of a 20 foot truck more than a month out from my move in date, along with 3 dozen moving pads to be rented. When i received my confirmation a day prior to the move, i was told the closest truck was a 30 minute drive away, despite having multiple other uhaul facilities closer to my home. Despite this i went to pick up my truck at 830 as it was stated on my confirmation email as well as my text i received. Upon arrival at the facility, it was closed, and when i called the number at the facility, i was rudely told that they did not open till 9am. I told them i had an 830 reservation, and was told that he did not care, and that they did not open till 9am. When i returned at 9am, the door was still locked, and a gentleman finally opened the door, and treated me as rudely as possible, ignoring the fact that i checked in online previously, requested insurance and moving pads. He told me he only had a dozen, and that i should either "take them or leave em". I honestly have never been treated so poorly in my life. The truck was still filthy and not cleaned from a prior user.

Appreciated the way they treated us. Hard working and team players

The truck ran great, except it could have had new wiper blades. I ended up moving during the monsoon season and squeaky wipers weren't exactly pleasant. The trailer was easy to drive with and the car was in good shape.

Windshield wipers were dried out and needed to be replaced. We replaced them ourselves.

We always use Uhaul they have fair prices and equipment is always good.

It was easy made my move smooth.

Pick-up went well. Drop-off went a little longer than necessary because of technical issues. I don't want to be held up because a cell phone won't pull up whatever software.

We used a 26' truck to move a 2 bedroom townhouse. Everything fit perfectly in the truck. We did have a problem because I called the day before asking if we could pick the truck up earlier than my reserved time of 9:30. I was told on the phone by an employee at the actual Uhaul location that I could pick it up any time that morning because I was doing it with my mobile phone. This turned out to be wrong and my fiance wound up waiting at the lot until an employee showed up at 9:00 and was able to help check him out. This would have been avoided if the employee I spoke to the previous day had given me the correct information, or changed my reservation time for me.

Very nice people. Accomodating and professional

Uhal Truck Rental has provided an excellent service.

The representative (Darrell) great and helpful.