Several problems with reservation changes after I thought I was locked in. Truck had mechanical issues as well.

The equipment was ready to go and the gentlemen who helped was very polite.

Would have given them 5 stars except the agent convinced me that all I needed was a 20 ft truck. I had to run out to U-Haul in the middle of my move to get a 6 X 12 trailer for the remainder of my belongings. Kind of a hassle since I didn't want to tow a loaded trailer with an already loaded truck. The truck and trailer were in great shape and I had no problems during my 600 mile drive, much of it being hilly and mountainous. I would recommend U-Haul for their well maintained fleet. I have used them numerous times and will continue to do so.

They made renting the truck very easy.

Uhaul was the cheapest option available. I hired some helpers to unload the truck and I'm glad I did. The one downside is the gas! 12 mpg doesn't get you very far, especially on a long haul. I had to fill up 4 times driving some LA County to Napa County.

Truck worked well and no problems

Truck was clean and new. No complaints. This was the 2nd time I rented from them. Very easy.

Truck worked well. Was ready when I got there

Would use them again. The manager was very nice to us and very pleasant. Thank you.

Worked well, truck in good shape. all good

great truck...however it was not available at our closest location.

My truck was in good shape and the process was easy. Everyone was helpful.

Easy to book and great for the short distance travel for our move.

Trailer was as advertised

Pick up was awesome. Bad weather and waited for us to get there. Drop off was an attitude waiting to be dropped on any unsuspecting customer.

Uhaul was a great company for getting a rental truck. We did not think we would be able to afford using Uhaul, but they were actually the cheapest available option with the perfect truck to fit out size. The Uhaul workers were courteous and helped make sure we were ready for our trip. I would highly recommend them to anyone.

Booking, and pickup was somewhat disorganized and time consuming, but staff professional. The truck was clean, well functioning. I choose this company due to close proximity.

good company, busy in the morning

Easy check-in and an even easier check-out process at the New Circle Road location.

They were very good but since they didn't have the truck size we asked for at a location, they had us pick up at a nearby location - and they uncharged us to do this! Good thing I noticed as they shouldn't have. So beware! Other than that, clean truck, ran well, and we returned with no issues. We didn't use moving pads so they gave us a refund.

Three hours are to short!!!

How do I start with the bad or the good. Let me do bullets that way I can keep this review short. Bad - A) in the last two days before I was to pick up the truck, the location changed 2 times. B) The truck shutoff on the highway while I was actually driving 60mph. Luckily I was not in a tunnel or bridge and was able to coast it over to the emergency lane(Mind you this was a 26ft truck) C) eventhough the customer service was nice, the hold time each time I called was over 30mins - too long. Good - A) they did extend my days with the truck at no addl. cost. B) when I did reach customer service they were nice and they did call back to check on my status. C) More importantly (I wish I could remember the Mech. name) The mech was Awesome, he literally followed me for a good 45 mins to make sure I was good before giving me the ok sign. Note he has driven 2 hours to get to me, and I was going in the opposite direction of him. Great Guy. He is the main reason they get a 4 star. (Move was from NJ to MD)

very helpful and honest

Was a little disappointed with the U-Haul, we adjusted the time to pick up the truck to match the time of the arrival of the Seize the Day helpers, and I made the effort to reserve a furniture dolly- only to find that they are available on a first-come bases. Why have the opportunity to reserve, when the truly is not the option.

Very smooth transaction and everything was ready and on time. This made my move very easy and less stressful. It was very painless.

everything went fine with the truck. The customer service was excellent. I had rented a Uhaul truck previously and I had to rent the truck because of the movers they did not have there own truck. Yes I would use Uhaul again.

Great service as always

Great place to rent a truck

We had a lot to. We rented four different trucks over an eight day period. All the trucks, customer service during booking, pick-up, drop-off, was great. I used U-haul many times over the last 45 years and was always happier with U-Haul over their competition. My next move will be with U-Haul.

Had what I needed, on day of move customer service was great.

i was terrified driving a 26 foot truck, towing my car and with two cats in the cab with me. Gentle Ride seems like an oxymoron. YOU CANNOT back-up. I think it can be considered a metaphor. heh.

they were wonderful the nicest people ever

They messed up my storage reservation causing me to find another place. And almost charged me more for keeping truck longer when I already paid for the day. And they tried to delay my pickup which meant I wouldn't have loaders!!!

FALSE ADVERTISING. The 26ft truck is NOT even close to a 4+ bedroom move. uHaul cost me an additional $2500 because I had to scramble and order a Podd for the rest of my belongings.

John's Garage - Uhaul Rental Center, 237 Laurel in East Northport is EXCELLENT. Simple, quick, easy on the phone or in person. Can even drop off rental after hours. Will be using them again, actually soon!!! You should, too.

They were fine. They were accommodating when we needed to keep the truck longer.

Had a truck lined up and they wound up switching me to another city 15 miles away. Complicated things needlessly. To their credit, they did discount the price and removed the mileage fee.

At the last minute UHaul tried to move my pick up facility 17 miles away from the original reserved pick up facility in my town. IT got changed but was a big cause of stress for me.

Damage was not adequately marked when I picked up the truck; their determination of fuel in the truck wasn't accurate. Moral: be thorough--inspect and verify. Fortunately, the guys on the receiving end were flexible about it....

As usual - excellent service

The truck dispatcher was very helpful, polite and professional.

process was easy, employees were helpful, clean, well maintained trucks

They didn't have all of the supplies I had reserved on line available. They did not have the furniture dolley that I had reserved available and I did not find this out until I was picking my vehicle up from the rental location.

Worked well. I moved about 20 miles and this was the best option for me.

We reserved a 10' truck and it turned out to be a little too small. Had to pay a little extra for mileage and make two trips. Easy pickup and dropoff process.

I had a previous negative experience with UHaul and only used them again this time because of cost. I know they can't guarantee pickup location at our preferred location, but they gave us a truck one hour from our house. We had to call and get it changed to a closer location (that was still pretty far away). Then the truck had a very worn tread on one of the tires (that probably shouldn't have left the facility) that we discovered later.

Accommodated us on time. Clean equipment. $60 for 26 ft truck.

The UHaul on Curtner is very helpful!