How It Works

A guide to our pricing and benefits

Here at HireAHelper, we know you don't want leads. You want orders. That's why you'll never waste time and energy trying to close any leads from HireAHelper. We only provide orders. And they're practically delivered to you with a bow on top.

HireAHelper is a marketplace where visitors view and compare your company reviews, prices and credentials, then book you for your service.

Inside your free Helper account, you set your own rates, service radius, availability and service details. Accept order requests as they come in. We'll send notifications straight to your inbox or via text message, whichever you prefer.

There's zero risk and you can quit at any time. There are also no sign-up fees, no monthly fees, and no contracts. We only charge you for each order you receive, so we only get paid when you get paid. See our pricing and coverage options for each type of order below.

You're In Control


1. Customers book you via the HireAHelper marketplace

You have 100% control of the final price the customer is charged. We facilitate the transaction between you and the customer and their funds are held in escrow, but the transaction is still between you and the customer.

2. You pay HireAHelper for every completed transaction

After the customer confirms you have completed their service request, funds are transferred to your account, minus a prorated fee.

pricing & coverage


We only get paid when you do.

You set your rates, the customer pays your fees, you pay us out of your revenue from each completed transaction.

HireAHelper has three different types of orders:

Standard
Learn more about Standard Orders
Elite
Learn more about Elite Orders
Movers + Truck
Learn more about Movers + Truck Orders

There are also three different types of damage claim coverage claims on your orders:

Self
Plus
Premium

Each have their own coverage limits and a predefined amount of coverage you'll contribute (think: insurance deductible). All Service Providers start by receiving Standard Orders with Plus Coverage, and you can apply to be eligible to receive Standard Orders with Self Coverage. You may also qualify to receive Elite Orders and Movers + Truck Orders, both coming with Premium Coverage.

Check out the details for each order type and coverage type below.

standard order
w/ Self Coverage*
HireAHelper charges $50 flat
(+10% of charges over $500)

Standard Order with Self Coverage


Standard Orders with Self Coverage are for those companies who carry their own insurance and cover all of their own complaints and claims from their customers without any HireAHelper Coverage. After January 1st, 2015, you can apply to receive Standard Orders with Self Coverage instead of Standard Orders with Plus Coverage. While you're on your own for damage claims coverage, you still get this great stuff with each order:

CREDIT CARD PROCESSING

You don't have to groan when a customer whips out their Amex card, ‘cause we process it for you and cover the fees.

STELLAR SUPPORT

Got a crazy customer? Don't worry. We've got your back. We recently increased our support staff so we can answer your call and help you out 10+ hours a day, 7 days a week.

ACCOUNT TOOLS

Pre-made invoices, text alerts, and highly customizable pricing are just a few of the many tools we've created to ensure each order goes smoothly for you.

×
standard order
w/ Plus Coverage
HireAHelper charges $100 flat
(+10% of charges over $500)

Standard Order with Plus Coverage


Our Standard Order isn't very standard at all when it comes with Plus Coverage. This is the moving industry, and we know stuff happens. It's what you do to make things right that matters, which is why Standard Orders come with all these sweet elements to help you deliver wonderful service to your customers :

COVERAGE

You'll be backed by HireAHelper's Coverage for damage claims on your orders. Feelin' bulletproof now? Awesome. Just be careful out there.

STELLAR SUPPORT

Got a crazy customer? Don't worry. We've got your back. We recently increased our support staff so we can answer your call and help you out 10+ hours a day, 7 days a week.

ACCOUNT TOOLS

Pre-made invoices, text alerts, and highly customizable pricing are just a few of the many tools we've created to ensure each order goes smoothly for you.

×
elite order
w/ Premium Coverage
HireAHelper charges $120 flat
(+10% of charges over $500)

Elite Order with Premium Coverage


Elite Orders require a higher level of service and have additional requirements. These are the next evolution of the orders that some of you receive now, which require background checked crews. If you qualify to offer Elite Services in the HireAHelper marketplace, you'll be able to charge more for these services. Check out the Elite tab in your account to see if you qualify.

MORE COVERAGE

These babies come with even more protection. Since these orders come with higher standards, you're gonna need it.

STELLAR SUPPORT

Got a crazy customer? Don't worry. We've got your back. We recently increased our support staff so we can answer your call and help you out 10+ hours a day, 7 days a week.

ACCOUNT TOOLS

Pre-made invoices, text alerts, and highly customizable pricing are just a few of the many tools we've created to ensure each order goes smoothly for you.

×
Movers + Truck order
w/ Premium Coverage
HireAHelper charges 25% flat

Movers + Truck Order With Premium Coverage


Movers + Truck Orders require the highest level of service and thus have additional requirements.

Movers + Truck Orders will begin on HireAHelper starting January 2019. To qualify, all Movers + Truck Orders require background checked crews, bringing your own truck, providing furniture pads, and more.

If you qualify to offer Movers + Truck in the HireAHelper marketplace, you will be able to charge higher prices to adjust for these services. Check out the Movers + Truck tab in your account to see if you qualify and how to apply.

MORE COVERAGE

These babies come with the same protection as Elite Orders, with a higher level of service you'll need a higher level of protection.

STELLAR SUPPORT

Got a crazy customer? Don't worry, we've got your back. We have an increased support staff to answer your call and help you out 10+ hours a day, 7 days a week.

ACCOUNT TOOLS

Pre-made invoices, text alerts, and highly customizable pricing are just a few of the many tools we've created to ensure each order goes smoothly for you.

×
Standard Order Self Coverage*
More Info
Self Coverage
Plus Coverage
Premium Coverage

Self Coverage


Self Coverage is for companies who get excellent reviews from their customers, carry their own insurance, and cover all of their own complaints and claims from their customers without any HireAHelper Coverage Assistance. After January 1st, 2015, you can apply to receive Standard Orders with Self Coverage instead of Standard Orders with Plus Coverage.

1. HireAHelper Payment Guarantee

Chargeback assistance

If a customer attempts to chargeback a valid payment for services you completed then HireAHelper will work with you to contest it. Signed invoices, emails, phone records, and photos showing the services were rendered are often essential to prove your case. If their financial institution decides against you then you will have to return the funds, so make sure to protect yourself and keep your paperwork in order!

2. Additional Insurance

When booking through HireAHelper your customers can purchase full value insurance from MovingInsurance.com. If damages occur as a result of improper handling or loading MovingInsurance.com can subrogate damages to you at $0.60/lb.

Plus Coverage


Plus Coverage Assistance is for companies who have HireAHelper assist with issues and damages on Standard Orders. This coverage level is the default setting on the HireAHelper marketplace.

1. HireAHelper Payment Guarantee

Chargeback assistance

If a customer attempts to chargeback a valid payment for services you completed then HireAHelper will work with you to contest it. Signed invoices, emails, phone records, and photos showing the services were rendered are often essential to prove your case. If their financial institution decides against you then you will have to return the funds, so make sure to protect yourself and keep your paperwork in order!

Chargeback coverage*

If you provide proof that the service was completed but the customer's financial institution decides against you and recalls the funds then HireAHelper will cover the chargeback for you.

Guaranteed cancellation fees*

If a customer refuses to pay a cancellation fee they owe and you provide proof that you contacted them when the order was placed and the day before their move then HAH will cover the cancellation fee.

Extra Hour Guarantee*

If your crew works past the pre-booked time but the customer refuses to pay you for that extra time then HireAHelper will cover up to one hour of what they owe. Documentation (i.e. calls, emails, text messages, time stamped photos) may be required.

*HireAHelper's coverage for chargebacks plus cancellation fees plus extra hours is capped at $1,000 per company per year.

2. Coverage Assistance

After service provider's initial $150 portion HireAHelper offers coverage assistance of up to $1,000 per order if household goods are damaged because of improper handling or loading. The service provider is responsible for any damages beyond that.

After service provider's initial $150 portion HireAHelper offers coverage assistance of up to up to $1,000 per order for damage to non household goods (floors, walls, etc.) The service provider is responsible for any damages beyond that.

HireAHelper's total combined coverage for standard & elite orders is capped at $10,000 per company per year. Once that limit is hit the service provider is responsible for all subsequent damages.

3. Service Provider co-coverage

Service provider is responsible to cover the first $150 in household good damages and the first $150 in other property damages per order. HireAHelper's $1,000 coverage assistance applies after that.

4. Schedule coverage

Once per year, HireAHelper will find a replacement (and cover the extra cost if needed) for a move you can't cover, or cover the cancellation fee you owe the customer. Min of 2 hrs notice required. We'll continue to do this on subsequent cancellations but standard fees apply

5. Additional insurance

When booking through HireAHelper your customers can purchase full value insurance from MovingInsurance.com. If damages occur as a result of improper handling or loading MovingInsurance.com can subrogate damages to you at $0.60/lb. (You still have recourse to HireAHelper's coverage to help cover subrogations.)

Premium Coverage


Premium Coverage Assistance is required and automatically included on all Elite orders. HireAHelper will always help cover and resolve issues and damages that occur on these type of orders.

1. HireAHelper Payment Guarantee

Chargeback assistance

If a customer attempts to chargeback a valid payment for services you completed then HireAHelper will work with you to contest it. Signed invoices, emails, phone records, and photos showing the services were rendered are often essential to prove your case. If their financial institution decides against you then you will have to return the funds, so make sure to protect yourself and keep your paperwork in order!

Chargeback coverage*

If you provide proof that the service was completed but the customer's financial institution decides against you and recalls the funds then HireAHelper will cover the chargeback for you.

Guaranteed cancellation fees*

If a customer refuses to pay a cancellation fee they owe and you provide proof that you contacted them when the order was placed and the day before their move then HAH will cover the cancellation fee.

Extra Hour Guarantee*

If your crew works past the pre-booked time but the customer refuses to pay you for that extra time then HireAHelper will cover up to one hour of what they owe. Documentation (i.e. calls, emails, text messages, time stamped photos) may be required.

*HireAHelper's coverage for chargebacks plus cancellation fees plus extra hours is capped at $1,000 per company per year.

2. Coverage Assistance

After service provider's initial $150 portion HireAHelper offers coverage assistance of up to $1,500 if household goods are damaged because of improper handling or loading. The service provider is responsible for any damages beyond that.

After service provider's initial $150 portion HireAHelper offers coverage assistance of up to up to $1,500 for damage to non household goods (floors, walls, etc.) The service provider is responsible for any damages beyond that.

HireAHelper's total combined coverage for standard & elite orders is capped at $10,000 per company per year. Once that limit is hit the service provider is responsible for all subsequent damages.

3. Service Provider co-coverage

Service provider is responsible to cover the first $150 in household good damages and the first $150 in other property damages per order. HireAHelper's $1,500 coverage assistance kicks in after that.

4. Schedule coverage

Once per year, HireAHelper will find a replacement (and cover the extra cost if needed) for a move you can't cover, or cover the cancellation fee you owe the customer. Min of 2 hrs notice required. We'll continue to do this on subsequent cancellations but standard fees apply

5. Additional insurance

When booking through HireAHelper your customers can purchase full value insurance from MovingInsurance.com. If damages occur as a result of improper handling or loading MovingInsurance.com can subrogate damages to you at $0.60/lb. (You still have recourse to HireAHelper's coverage to help cover subrogations.)

×
1
Hireahelper payment guarantee
  • Chargeback assistance
  • Chargeback coverage
  • Extra hour guarantee
  • Guaranteed cancellation fees
2
Additional insurance
  • Offer additional insurance to your customers
*Self Coverage Requirements:
  • 100+ completed orders with avg review of 4.75+
  • Only use "Elite" crew members on HAH orders
  • Verified liability insurance
  • Verified business license as required by your city/state/fed govt
  • Min of $0.60/lb coverage for damages to items
  • Coverage for damage to non HHG property
Click here to apply
Standard Order Plus Coverage
1
Hireahelper payment guarantee
  • Chargeback assistance
  • Chargeback coverage
  • Extra hour guarantee
  • Guaranteed cancellation fees
2
up to $2,000 damage coverage
  • Up to $1,000 for damages to household goods while handling & in transit
  • Up to $1,000 for damages to property
  • Up to $10,000 per year combined max
3
Service Provider Co-Coverage
  • You cover the first $150 in HHG and/or property damage. Then HireAHelper's $2,000 coverage assistance kicks in
4
Schedule coverage
  • If you can't cover a move HireAHelper will do everything we can to get it covered
5
Additional insurance
  • Offer additional insurance to your customers
Elite Order Premium Coverage
1
Hireahelper payment guarantee
  • Chargeback assistance
  • Chargeback coverage
  • Extra hour guarantee
  • Guaranteed cancellation fees
2
up to $3,000 damage coverage
  • Up to $1,500 for damages to household goods while handling & in transit
  • Up to $1,500 for damages to property
  • Up to $10,000 per year combined max
3
Service Provider Co-Coverage
  • You cover the first $150 in HHG and/or property damage. Then HireAHelper's $3,000 coverage assistance kicks in
4
schedule coverage
  • If you can't cover a move HireAHelper will do everything we can to get it covered
5
additional insurance
  • Offer additional insurance to your customers
Movers + Truck Order Premium Coverage
1
Hireahelper payment guarantee
  • Chargeback assistance
  • Chargeback coverage
  • Extra hour guarantee
  • Guaranteed cancellation fees
2
up to $3,000 damage coverage
  • Up to $1,500 for damages to household goods while handling & in transit
  • Up to $1,500 for damages to property
  • Up to $10,000 per year combined max
3
Service Provider Co-Coverage
  • You cover the first $150 in HHG and/or property damage. Then HireAHelper's $3,000 coverage assistance kicks in
4
schedule coverage
  • If you can't cover a move HireAHelper will do everything we can to get it covered
5
additional insurance
  • Offer additional insurance to your customers

Direct book orders


direct book order
w/ Plus Coverage
HireAHelper charges $75 *$50 flat
(+10% of charges over $500)
*Ongoing promo

Use Hireahelper to book all your own customers!

New for 2017: Direct Book Orders! Now you can send any of your own customers to your company page on HireAHelper to book you and only you! Not only will your customers see nothing but personalized content about you (like your killer reviews), but you'll only be charged a snazzy discounted rate for these orders!

But the best part of having your customers book you through HireAHelper is that you'll get all HireAHelper benefits on every job, including:

CLAIMS COVERAGE

You and your customers will be backed by HireAHelper's Plus Coverage for damage claims on your orders.

INSTANT QUOTING AND BOOKING ONLINE

Spend way less time on the phone. We'll process everything for you (and cover the credit card fees!)

STELLAR TOOLS AND SUPPORT

Pre-made invoices, customer text alerts and a highly skilled support staff that's got your back 7 days a week, just to name a few perks.

marketing & exposure


We've got a team relentlessly set on bringing you the best customers we can find from all types of channels like affiliates, partners, Google, the media, and even Aunt Martha on Facebook.

In the news

While we think the media should fawn over us and you for just being here and being awesome, it turns out it takes a whole lotta time and effort to get their attention. But we've done it, and we'll continue to try and amplify your exposure through the media.

ABC News

Appvita

On the web

We live in an on-demand, information-at-your-fingertips world now. When people want to find something, they whip out their smartphone and Google it. If you don't show up for search terms in Google, you might not actually exist. We do. While we applaud Google for constantly making changes to serve up the best results possible for searchers, it certainly creates a lot of work for those who want to show up for those searches. Our experts work tirelessly to make sure customers are finding you when they search for move help, and as a result, HireAHelper receives hundreds of thousands of visits each month. (Don't worry. We know other search engines exist, and we show up in them too, they just don't matter as much...yet.)

Partnerships & affiliates

We get you in front of customers from some of the biggest names in the moving, storage, and real estate industries. We make countless calls, whip up eloquent emails, and fly all over the country spreading the news about how awesome you all are in an effort to build the best partnerships. We try and keep these relationships strong and healthy to make sure you all are getting the most exposure to their customers.

Below you can see a sample of our wide range of partners and affiliates, from large national moving and storage partners to smaller local affiliates like packing supply vendors and local self storage facilities.

Education & Resources


We're not just a factory that pumps out orders for you. We also try and create useful resources that help you stay on top of your game and one step ahead of your customers, and maybe even your competition.

Moving 101

There are a ton of moving resources for consumers out there already, but Moving 101 is the first of its kind dedicated to DIYers looking to make a hybrid move with a rental truck, moving container, or freight trailer combined with the moving labor from you fine folks. It's packed with average pricing and thousands of reviews on all their moving options from PODS® containers to U-haul® rental trucks. An educated customer is a happy customer, so pass this along and use it to help answer your customers' questions before their big moving day.


Movers Academy

We here at HireAHelper want to help you take your business to the next level. The HireAHelper Movers Academy has materials to help you train your crew members to be the best in the business, plus a comprehensive set of advanced guides covering the core strategies of starting and running an excellent moving business. These guides, tips, and how-to's come from industry experts actively doing moves day-in and day-out. From how to pack fragile items, to how to load a freight trailer, it's got it all.


The HireAHelper Blog

Each week there's something new here. We've put together a team of writers specializing in a variety of fields: home improvement, moving, business management, and twerking...ok, not twerking, but other fun stuff. Plus, the great comments from other movers makes it a great place to feel more connected to your fellow man out on the front lines.


HireAHelper Newsletter

Get the most up-to-date news in the moving industry from around the country delivered straight to your inbox each month. Plus, we pack our newsletter with the latest tips, tricks, and advice specifically for movers like you. From unique packing tips, to Helper highlights, to HireAHelper news, to funny moving stories and laughs, it's got something for everyone.