Basic Coverage Assistance is for companies who have HireAHelper assist with issues and damages on Direct Book Orders.
1. HireAHelper Payment Guarantee
If a customer attempts to chargeback a valid payment for services you completed then HireAHelper will work with you to contest it. Signed invoices, emails, phone records, and photos showing the services were rendered are often essential to prove your case. If their financial institution decides against you then you will have to return the funds, so make sure to protect yourself and keep your paperwork in order!
If you provide proof that the service was completed but the customer's financial institution decides against you and recalls the funds then HireAHelper will cover the chargeback for you.
Guaranteed cancellation fees*
If a customer refuses to pay a cancellation fee they owe and you provide proof that you contacted them when the order was placed and the day before their move then HAH will cover the cancellation fee.
Extra Hour Guarantee*
If your crew works past the pre-booked time but the customer refuses to pay you for that extra time then HireAHelper will cover up to one hour of what they owe. Documentation (i.e. calls, emails, text messages, time stamped photos) may be required.
*HireAHelper's coverage for chargebacks plus cancellation fees plus extra hours is capped at $1,000 per company per year.
2. Coverage Assistance
After service provider's initial $150 portion HireAHelper offers coverage assistance of up to $1,000 per order if household goods are damaged because of improper handling or loading. The service provider is responsible for any damages beyond that.
After service provider's initial $150 portion HireAHelper offers coverage assistance of up to up to $1,000 per order for damage to non household goods (floors, walls, etc.) The service provider is responsible for any damages beyond that.
HireAHelper's total combined coverage for standard & elite orders is capped at $10,000 per company per year. Once that limit is hit the service provider is responsible for all subsequent damages.
3. Service Provider co-coverage
Service provider is responsible to cover the first $150 in household good damages and the first $150 in other property damages per order. HireAHelper's $1,000 coverage assistance applies after that.
4. Schedule coverage
Once per year, HireAHelper will find a replacement (and cover the extra cost if needed) for a move you can't cover, or cover the cancellation fee you owe the customer. Min of 2 hrs notice required. We'll continue to do this on subsequent cancellations but standard fees apply
5. Additional insurance
When booking through HireAHelper your customers can purchase full value insurance from MovingInsurance.com. If damages occur as a result of improper handling or loading MovingInsurance.com can subrogate damages to you at $0.60/lb. (You still have recourse to HireAHelper's coverage to help cover subrogations.)