Moving101

The POD's latch was difficult to operate and the POD itself was almost 20 years old and had a lot of rust. I had the largest POD and the rep said it should handle my household goods but it did not and I had to make other arrangements to get the rest of my goods moved.

The truck was not the newest but it ran the road well during the day and the evening. The only mishap was that the inside Dick light failed to stay on but we were able to complete our task.

We have a short, narrow driveway up the side of a mountain on a steep street and . somehow, our driver Joel did it! We have used UHaul containers before and Pods are more expensive but the customer service and quality of the Pods themselves make the difference in price well worth it.

U-Pack was very helpful and courteous every time I called them with questions or concerns. The drop-off and pick-up drivers were respectful and careful parking the trailer. The only negative things I can think of is that there were parts of the bulkhead (locking pins, handle padlocks) missing from the trailer. The bulkhead was very difficult to install, with unclear instructions, and we were unable to get it in place correctly. U-Pack was very helpful and made sure the pick-up driver was aware of the situation and assured me he would check the bulkhead before moving the trailer. The truck space calculator on their website wasn't very accurate. It calculated that we would only need 14 ft of truck space for our townhome. The furniture and items that were ready used up all 14 ft. If all of our items were loaded, we would have used substantially more space.

I had used 1-800-Pack-Rat previously during the pandemic. I had no issues and decided to use them again for our move out of state. They were great, the only problem was that an inexperienced driver was scared to do a our drop off because we had low power lines. I spoke with a manager, and the next morning, we had the storage delivered without issues with the power lines.

The Pack Rat container was not delivered the day it was scheduled due to a truck breakdown. We were upset with the company as we were on a tight moving schedule. We made several phone calls to 1-800-Pack Rat to rectify the problem. We received a phone call from the regional manager who promised to deliver the container the following day by 10:30am. It arrived even earlier at 8:30am.

Truck was great but it beeped in traffic incessantly due to being to close to the vehicle in front of us, which in traffic in cities you can't stay back 5-6 car lengths. The limiter on speed was also incorrect in some places, road speed was 65 but it would shut you down to 55 even though that wasn't the actual speed limit.

The drivers at drop off and pick up at both locations were professional and very helpful in explaining the process, providing clear directions and answering all of my questions. They demonstrated their knowledge and skills as the quickly and safely maneuvered the trailer into the parking locations for loading and unloading. I will use their services again.

Trailer was appropriate size for our move, appeared to be in good condition. Drop off drivers were helpful and professional. The transit time was longer than I’d anticipated which meant rescheduling the unloading crew. Next time I’d assume delivery would be at the end of the estimated transit time (business days only) and schedule a crew accordingly.

have used them in the past, the 1st time they were lacking with requested equipment, thankfully we did not need the use of what we asked for, this time we got half of our request so they adjusted pricing on both occasions which was fine in the end, as far as I'm concerned.

The price was decent. The truck was beat up, but fully functional. Some of the extra's we ordered were not available on pickup day (only 12 of the 24 moving blankets, no dolly). As such, I reduced the rating one star.

Still in transit with our stuff, but the drivers were very nice and informative, and our things might actually arrive to the new address ahead of schedule which is great!

It was a 1,700 mile move and the truck and equipment performed very well. We were able to return the equipment to the Cottonwood office where the person in charge was very knowledgeable and helpful. It was a positive experience

As with the movers, the UHaul support people were surprisingly helpful for a huge company. We needed to change our vehicle type and they made this happen even when several locations were closed for the holiday.