Moving101

My experience with PODS has been extremely disappointing due to ongoing issues with accessing my online account. Despite multiple attempts over several days, I have been unable to log in to the portal. Each time I contact customer service, I am required to spend an excessive amount of time re-explaining the same issue, only to be told repeatedly that the problem is due to “technical issues.” After numerous calls and assurances that the issue would be resolved, I still do not have access to my account. The lack of progress, combined with the repetitive explanations and absence of a concrete solution, reflects poorly on the company’s technical reliability and customer support processes. For a service that relies heavily on online account management, this level of inconvenience and lack of resolution is unacceptable.

The Upack drivers and experience was fantastic. They explained how it all worked when I got the trailer, and what needed to be done once it was packed.

John was fast, efficient, professional, and probably the friendliest fellow in all of South Carolina. Made getting the truck the easiest part of the move.

This was my second time using PODS for a long distance move. They handled the container wonderfully and made navigating this massive move extremely simple and affordable compared to other options.

No idea why the truck sat in Dallas Texas for 4+ days before it was delivered 1.5 hours away - And yes, they complied with the extra $500 to get it there on Thursday. Oh well....

The Penske truck worked out great for my move. Everything fit perfectly, and the trip went smoothly. The truck/trailer/container was in really good shape, clean and ready to go. Customer service was great from start to finish. Booking was easy, and they kept me in the loop for pick-up and drop-off, which I really appreciated.

The pricing and people were top notch and amazing. The only reason Im putting four stars instead of five was the truck pulled very hard to the right. Not a big deal for across town but across the US was a bit of a headache. Would still recommend them for the top choice anyway. A clean reliable truck that got me all the way from Alabama to Oregon. Kept me warm through the snows and winds of Wyoming no problem too!

ABF went above and beyond to adapt to an unexpected situation, they have my highest praise. Their driver Dave was the MVP and Hero that enabled the entire move. Staff was flexible and friendly at every interaction.

Very happy with the service provided by ABF and their Relocube product for a cross border 3000+ mile move. The entire process was explained clearly and any additional questions were answered promptly by their agents. Everything went smoothly as scheduled: pickup and delivery dates were as promised and the customs process went without a hitch. YMMV but the cost for me was very reasonable for this type move and was the lowest priced option compared to competitors.

The truck was not the newest but it ran the road well during the day and the evening. The only mishap was that the inside Dick light failed to stay on but we were able to complete our task.

I had used 1-800-Pack-Rat previously during the pandemic. I had no issues and decided to use them again for our move out of state. They were great, the only problem was that an inexperienced driver was scared to do a our drop off because we had low power lines. I spoke with a manager, and the next morning, we had the storage delivered without issues with the power lines.

The Pack Rat container was not delivered the day it was scheduled due to a truck breakdown. We were upset with the company as we were on a tight moving schedule. We made several phone calls to 1-800-Pack Rat to rectify the problem. We received a phone call from the regional manager who promised to deliver the container the following day by 10:30am. It arrived even earlier at 8:30am.

The price was decent. The truck was beat up, but fully functional. Some of the extra's we ordered were not available on pickup day (only 12 of the 24 moving blankets, no dolly). As such, I reduced the rating one star.

It was a 1,700 mile move and the truck and equipment performed very well. We were able to return the equipment to the Cottonwood office where the person in charge was very knowledgeable and helpful. It was a positive experience