ABF UPack® Reviews
U-Pack was very helpful and courteous every time I called them with questions or concerns. The drop-off and pick-up drivers were respectful and careful parking the trailer. The only negative things I can think of is that there were parts of the bulkhead (locking pins, handle padlocks) missing from the trailer. The bulkhead was very difficult to install, with unclear instructions, and we were unable to get it in place correctly. U-Pack was very helpful and made sure the pick-up driver was aware of the situation and assured me he would check the bulkhead before moving the trailer. The truck space calculator on their website wasn't very accurate. It calculated that we would only need 14 ft of truck space for our townhome. The furniture and items that were ready used up all 14 ft. If all of our items were loaded, we would have used substantially more space.
The drivers at drop off and pick up at both locations were professional and very helpful in explaining the process, providing clear directions and answering all of my questions. They demonstrated their knowledge and skills as the quickly and safely maneuvered the trailer into the parking locations for loading and unloading. I will use their services again.
For larger and further moves, nothing beats a moving trailer. They'll give you an estimate, but it really just boils down to how much stuff you have and how high and tight you can pack it. The trailer was in good condition and clean. The drivers that picked up and dropped off the trailer were extremely friendly and didn't rush me making decisions in where and how to orient the trailer. ABF was quick to answer the phone and did well dispatching drivers quickly, hardly any waiting! I would recommend booking through UPack (ABF) and HireAHelper to anyone needing to move on a budget.
I had a good experience with U-Pack moving my things from the east coast to LA. The container was dropped off on time as expected, and it was easy for me to load and pack the container. I was able to monitor the container as it crossed the country, and it arrived early at my destination in LA. All of my items arrived safely with no damage and it was easy to unload everything from their facility. Would definitely recommend them if you are moving cross-country.
The service on the loading end was smooth and seamless. Delivery drivers were friendly and ensured we received the weigh tickets as requested. The service on the unload end was not quite as smooth, but it all worked out. The trailer was dropped off at 3pm and the driver expected it to be unloaded by 12pm the next day which didn't line up with the movers U-Pack had contracted for us. We were unaware that this was his expectation and only found out when he showed up and started hooking up to the trailer with our stuff still in it. I called customer service and they were very helpful in fixing the issue.
