Moving101

Using shipping containers like PODS allowed me the flexibility I needed. I could ship my furniture and other items to my new home, and it will be waiting for me when I finally got there. I needed extra time to prepare my old home for sale and take care of other details. The hardest part for me was to determine how much container space I needed. The PODS customer service rep was very helpful in discussing options available.

15’ van. Good for short distance, but at $1.40/mile plus gas it adds up quickly, and guzzles gas. For 35 miles I filled up 9 gallons for over $50 on top of the rental!

They were very attentive to the schedule and arranging all of the details for the drop off of the POD, pick-up and delivery. All of the workers were friendly and super professional!

This was my 4th time using U-Pack. I hired professional movers to pack the pod and there was always space for last minute essentials. Excellent customer service!

Very friendly, responsive, flexible and respectful. I had a lot of heavy garage items and other storage items. The cost was very reasonable, as I filled an entire trailer. They moved me door to door to a city that other companies did not service. I will definitely use them again.

After comparing prices of four different rental companies and a couple of moving services, I chose Budget because of their good rates which included unlimited mileage. The Weirton, WV office was great. The first truck I had had really bad alignment that hadn't been reported to them and they switched it out for me and even had someone deliver the truck to me instead of making me wait for it. Customer service was phenomenal. Only complaint is that the replacement truck also hadn't been cleaned out so I had to before loading it. On the receiving end, the Oak Park. IL office drop off was a breeze and they held my EZPass for me that I had left in the truck. Would absolutely use them again.

The Ford Transit Van was a big improvement over the average moving truck in terms of a comfortable cab and relatively easy to maneuver. The van was ready for pick-up at the time requested, yay! But the van had a bunch of issues, none of which prevented us from using the van, however: the sun visor for the driver was completely ripped off; the back loading doors didn't lock at all, only after a tech came out (and the tech was so great, he called and followed up!) did he show us how to fix it to at least lock manually but the remote never did work to lock the loading doors; there were dings all over the van when I picked it up (it only had 18k miles on it), I documented all of them to make sure I didn't get charged for those (which I didn't); a check-engine light came on the 1st day, it went off pretty quickly and never came back on again but that caused some angst; and we had to clean the cab, it was filthy. But the cab was relatively comfy.

Timely. Great communication. The reservation representative understood my issues and worked to find the best solution for me. Flexible. We ordered two containers not knowing if we could fit everything in one. We could. We have to pay for transportation of the second container which is understandable. But we're not obligated to pay ongoing cost on the unused container. Would highly recommend.

Pack rat was awesome. Had to reschedule my move a couple of times and they were very accomodating. Made a long-distance move about as stress free as possible.

Rick with Penske Denver helped the best he could, but it took an hour to check out. Not his fault. He was patient and professional, even funny. Some problem with their verification system software. When will Corporate realize computers create as many problems as they solve? Penske screwed up the morning, their manager did a great job, considering it had happened before.

The transportation company was right on time always, both drop offs and bothe deliveries. It was easy to contact them with scheduling. I had a payment question and they were very quick and even told me where my pod was at that time. Great customer service and support.

Picking up the truck was straightforward and the reservations was confirmed and Penske had great pricing. I did book a 22 foot truck and ended up with a 26 foot truck which we didn't need and there were no moving blankets which I rented online but other than that everything was great.

The young man that delivered the trailer was very thorough at explaining the ramp, the divider walls and how to attach our locks. Very well trained young man.

It's Uhaul, corporate was solution focused, but pick up location (NATION AUTO MART 4899 PEARL RD CLEVELAND, OH 44109) lacked staff with ability to explain how truck works, how to safely and securely attach trailer to truck and car to trailer. Had to drive to other Uhaul location to get competent staff to share their knowledge.