They changed prices on me last minute & they forgot the lock. Their suppor t is hit or miss,

PackRat is just phenomenal to work with. Very attentive and professional employees and a great system to get your move completed.

The size container was appropriate for my move, the container condition was acceptable, customer service was friendly but not always the most helpful. I chose the company due to lower cost and to have more control than with traditional movers over others having access to my belongings.

1-800-PackRat was great!!!! Hire-A-Helper in Texas was too. Smart Move out of Asheville, not so much

knowledgeable and very helpful. This was my first time doing a POD

We've used Pack Rat previously and found they had the best pricing. We moved across the country, we liked that during transport they park in a climate controlled warehouse. We also used our own locks.

Easy to work with

They were very flexible with delivery dates and made good recommendations for our move.

Great to work with the get everything scheduled.

Fast, efficient and careful with our property.

Everyone was great to work with.

Very clean and professional storage unit.

I used Pack Rat. I will not recommend doing any business with them under any circumstances.

If I ever move I would use Pack Rat again.

Everyone was great, from the fellow who took my call to give me information and schedule my move, to the four different drivers who picked up or dropped off the pod.

Absolutely awesome experience to complete a move/packing job out of state. Cannot say enough about their customer relations (Dawn) and coordination. The driver (Nayeve) was fantastic and went well-above to help my family. PackRat is a great solution for managing the difficulties of a major long distance move.

I experienced a minor hiccup with the transportation company PackRat—the container delivered was in rough shape and didn’t have a functioning locking mechanism, so I couldn’t secure it properly with my own lock. I contacted a supervisor who was very responsive and assured me that the issue would be resolved quickly, with the necessary part replaced. Aside from that, the overall customer service was friendly, professional, and helpful throughout the process. I appreciate their prompt attention to the matter.

They arrived on time, for drop off and pick up and gave us an hours notice prior to arrival. The process was very fast and efficient. The container was as described and most importantly very clean on the inside. Their customer service was very helpful and knowledgeable. We would use them again happily!

They were delivered on time, and they called about picking them up on time.

great driver who dropped container. container very clean. thank you

The pod arrived on time and was placed in the proper location.

They came when they said they would and called when an hour away. The driver was very polite and did a great job.

First time using a pod - it was a little tricky making sure they had plenty of space to pickup/dropoff the pod, but worked out. Pod was dirty upon arrival so I had to sweep it out before loading anything. The driver was very nice on dropoff and pickup but was supposed to give hour notice before arrival on both occasions and didn't on pickup - thank goodness I was ready. I had a lot of moving pieces with my cross-country move and just needed something affordable and quick. Not thrilled I will be taking 2 days to drive to new place but the pod won't deliver for 10 days doing the same drive. Nervous my stuff is going to get moved around/damaged a bit so hopefully the movers packed everything extra secure!

Long wait times on phone. Unable to drop off container where requested.

Second time using PackRat for moves from Atlanta to Florida and back. Totally satisfied both times. Drivers always cheerful and placed the pods exactly where we wanted them.

Everyone I had contact with at Pack Rat was professional and the whole process ran smoothly on this long distance move. The lady that help me decide the size of containers and schedule Hire a Helper was really helpful. My 1 recommendation would be to get a slightly bigger container than you might think you need - it isn't that much more expensive and its better to be able to take all your stuff rather than have to leave some of the stuff that doesn't fit.

For a 16 ft container the Pack Rat price was the best. Phone assistance to plan was available and helpful.

They were very late but was professional once on site.

Good communication throughout the drop off process. Gave good details for the overall process of moving the containers to the final destination and retrieval of the empty containers after unloading.

USE NO ONE ELSE! They checked in every step of the way. The customer service was as close to white glove as you can get!!!

They were on time for dropping off and picking up the container in Illinois, but I had a couple of delivery delays in Cincinnati.

Containers were delivered as requested and they accommodated a last minute request for an additional container. The containers were delivered on the date specified as promised. We emptied them faster than planned and they were able to move up the pick up date. Excellent company to work with.

I would not recommend this company to anyone because they don't prorate the cost after you are finish with their storage unit. The representative on the telephone tells you they will, but it's not in the contract. After billing is done, they don't refund or prorate the cost. The only thing they kept saying is it in the contract. Now the storage unit will sit in my driveway for 28 more days. Their customer service sucks. Again, do not use this company at all.

Reliable and no surprises.

The container is good, secure, things were well-kept. Individual drivers I met were polite and knew their stuff. Customer service and logistics are a nightmare. The use of contractors for delivery and pick-up mean that you will get constant delays as things aren't picked up till the last minute and you need to chase them down to make sure they actually do their job at every step of the way. Put a AirTag into your container so you know where it is (they sometimes won't know!). I was offered some compensation for the delay although I would have paid to have my things on time.

wouldn't move any other way

A very nice container - solid and clean.

Although they are still transporting the pod cross country, so far they are fantastic and I highly recommend

Good value, great containers.

They were helpful in making sure that I understood how much space I needed for the move and cost and timing of the pods.

changed my arrival dates 3 times without notification and I was billed for canceling the movers on short notice and hade the change my airfare 3 times.

Great communication and all my items were in good shape.

Ramiro was the driver that dropped off and picked up the Pack Rat. He was a true professional and showed a lot of respect!!! THANK YOU!!

All thus far looks good, nothing broken or damaged.

Setdown and lift sytem doesn't scrape driveway. Takes a bit more space but it works really well. Drivers are highly skilled.

Great container and perfect for our needs

We are half way there as our containesare in transit. So far, everythign has been smooth and as they described. The local PackRat delivery / pick up people are wonderful and work with you to make the delivery and pick up as stress free as possible. We had weather on the day of delivery of a container (a Friday) and they delivered on Saturday which didn't affect out schedule with Oregon Trail Moving.

Moved container 1 day after job finished.