1-800-PACK-RAT® Reviews
I had used 1-800-Pack-Rat previously during the pandemic. I had no issues and decided to use them again for our move out of state. They were great, the only problem was that an inexperienced driver was scared to do a our drop off because we had low power lines. I spoke with a manager, and the next morning, we had the storage delivered without issues with the power lines.
The Pack Rat container was not delivered the day it was scheduled due to a truck breakdown. We were upset with the company as we were on a tight moving schedule. We made several phone calls to 1-800-Pack Rat to rectify the problem. We received a phone call from the regional manager who promised to deliver the container the following day by 10:30am. It arrived even earlier at 8:30am.
We've used them before and like them quite well. However, what truck they send to deliver and pick-up can make a world of difference. They dropped off with a smaller truck and when the big truck came to pick-up we had to remove out mail box to make it happen. At the new home we accepted delivery a day early but couldn't get pick-up any earlier and our neighborhood charges for the days we have the containers on the road.
I rented the largest container available. My home is 3 bedroom w/ basement, just under 1000 sq foot. It did not all fit but I am not disappointed in this company. The price compared to other pods is way better. They have barn style doors to allow easier packing and access. They are fast, friendly and customer service is great. My only concern is the floor inside the pod was cracked when I received it. But it seemed to have a good foundation underneath to support.
Not a fan of how they communicate. Initially everything seemed great, promises were made and expectations were set. After they took our container things got difficult. Ultimately, I got what I needed. Every time I had to contact support, I had a hold wait time of 60 minutes. I will not use PackRat or recommend them.
This was the best idea someone ever had! Pack Rat was great, from Susan, who signed me up and assisted me many times, to the guys who transported and delivered the container, I give them all 5 stars. My move was less stressful than it would have been if I had gone the DIY style. I highly recommend this company.
It’s more of a 4.5+ stars as the container had several holes, which I patched up with high grade tape to prevent any rain water from going inside [it did rain]. Their delivering drivers [in IL and NV] were superb. They catered to my request to where to park the containers, which they did with incredible precision!
