Great job fitting the "delivered" POD in a small area. Pack Rat 16' POD worked out perfectly in conjunction with the Moving Company.

Very responsive and helpful when booking and keeping the updates timely.

we rented 3 containers, but only one had tie down hooks. other than that, everything was good.

Container was ok, not in great shape. Could of been better.

Both men were polite and friendly. Delivery and removal of the pod was done very well.

Very helpful, dropped the container so it wasn’t in anyone’s way. Very efficient.

I had used 1-800-Pack-Rat previously during the pandemic. I had no issues and decided to use them again for our move out of state. They were great, the only problem was that an inexperienced driver was scared to do a our drop off because we had low power lines. I spoke with a manager, and the next morning, we had the storage delivered without issues with the power lines.

The Pack Rat container was not delivered the day it was scheduled due to a truck breakdown. We were upset with the company as we were on a tight moving schedule. We made several phone calls to 1-800-Pack Rat to rectify the problem. We received a phone call from the regional manager who promised to deliver the container the following day by 10:30am. It arrived even earlier at 8:30am.

Good customer service.

Long distance move coordinator was missing in action. Got one email and no follow-up

Extremely helpful and fairly priced, highly recommend them.

Great job! Would use them again.

There was some mis communication on how much could fit into the containers, however the transportation (pack rat) took care of me, and fixed the problem. I will definitely used them again.

Everything with 1800 Pack Rat went very smoothly. We were kept informed at each stage of the move. The drivers were polite and on time and all of our belongings arrived in perfect condition

We've used them before and like them quite well. However, what truck they send to deliver and pick-up can make a world of difference. They dropped off with a smaller truck and when the big truck came to pick-up we had to remove out mail box to make it happen. At the new home we accepted delivery a day early but couldn't get pick-up any earlier and our neighborhood charges for the days we have the containers on the road.

Expect long wait times for customer service and be sure to schedule your pick-up well in advance.

Exceeded my expectations.

Except for pick up empty container-missed pick up date as per contract

I rented the largest container available. My home is 3 bedroom w/ basement, just under 1000 sq foot. It did not all fit but I am not disappointed in this company. The price compared to other pods is way better. They have barn style doors to allow easier packing and access. They are fast, friendly and customer service is great. My only concern is the floor inside the pod was cracked when I received it. But it seemed to have a good foundation underneath to support.

have not finished moving across the country container to be picked up on 10/27/25

didnt pick up container on date I was told was week later, then delivery was put off an extra week. They were supposed to have company pack my stuff and didnt schedule the packers

Not a fan of how they communicate. Initially everything seemed great, promises were made and expectations were set. After they took our container things got difficult. Ultimately, I got what I needed. Every time I had to contact support, I had a hold wait time of 60 minutes. I will not use PackRat or recommend them.

Timely service and quality driver with a friendly approach to his work

Good communication throughout the process.

Ordered a Zippy Pod and didn’t know they were bought out by Packrat. Packrat containers have smaller inside dimensions than the advertised. The pickup person was wonderful and really helped out.

Great company and friendly staff the warehouse manager called and texted to confirm delivery and pickup of my container. The driver called when she was in the area and heading to the house. Very convenient clean storage container I used for short term storage at their warehouse.

They were unable to deliver on time, had to wait an extra month to get the first container.

After a very disappointing experience with another container company, 1-800-PACK-RAT was truly amazing! They delivered container when expected, kept in contact throughout the process, were on time, and even provided additional help for me!

Monthly storage costs are about average. Drop off and Pick up crews were on time and courteous.

When we discovered we had too much for our original ordered container, I was able to change our size quickly and easily.

Lies,lies & more lies. Delayed by a month then lied about reimbursing for costs. Never once called me, never followed up. Worst company ever.

The container loading, delivery and unloading worked as planned. Great service.

So far Pack Rat has done a great job. First container was on time and the driver was courteous of the property and me.

Communication between PackRat and us was great.1

They are helpful and friendly but was quite inaccurate as to what two containers can hold. We need to double our container rental for our 5 bedroom home, average furniture load.

From the initial delivery of my containers at my starting point to the delivery and pickup of the containers at my new location, 1-800 pack rat was very easy to deal with, I could contact them at any time if I needed anything and the drivers were always very polite.

Took way to long to try and schedule deliver and pickup. deliver=21 minutes. Pickup=52 minutes,

had to wait all day for drop off

This was the best idea someone ever had! Pack Rat was great, from Susan, who signed me up and assisted me many times, to the guys who transported and delivered the container, I give them all 5 stars. My move was less stressful than it would have been if I had gone the DIY style. I highly recommend this company.

They were very good. We need two extra pods and they got them to us quickly.

Smooth as silk move couldn’t be happier

Forth time using Pack Rat and they are excellent. Fairly priced and VERY prompt

Second time using this company, outside of long hold times on the phone, great people, friendly, very helpful, on time and excellent value.

It’s more of a 4.5+ stars as the container had several holes, which I patched up with high grade tape to prevent any rain water from going inside [it did rain]. Their delivering drivers [in IL and NV] were superb. They catered to my request to where to park the containers, which they did with incredible precision!

Customer service was good, but did have to call with questions because the generic emails don't provide good billing details. The truck drivers were very professional and skilled at moving the containers smoothly.

On time and out it perfectly where it needed to be!

Nothing broken. I wish I had gone with my first plan and gotten double the container size instead of being told all I needed was one container. This caused us a lot of problems.

great promo drop off and pickup was smooth and on time