Used several tiumes and every time has been a wonderful experience

The sales team is great. They bend over backwards to accommodate your requests. However, the logistics team was not as pleasant. I was moving out of an apartment complex, so I requested same-day drop-off and pick-up. The sales team said no problem at all. They never mentioned that this was unusual or not something they usually did. A day before our container was scheduled to arrive, I got a call from someone about my drop-off and pick-up times. He was being extremely condescending and then was essentially straight up yelling at me for ordering same-day drop off and pick up. At the end, we were able to make it happen but I was left with a horrible bitter taste in my mouth and will likely use a different company when we move again. The container got to our new location just fine. There was some slight shifting, but nothing major, and nothing was damaged. Everyone else I talked to was great!

I cannot review the container yet, as it hasn’t arrived.

A little dicey on the communication and they delivered our container for loading two days late but apart from that, we are very happy with the service. Container arrived on time at destination and everything was in great condition. Drivers who picked up and dropped off the container were great (good communication w/ us to co-ordinate meeting place and positioning of container).

Angel was very good and was amazing and fun to watch him put it exactly where I wanted it. I had been a little anxious about the area where I wanted the cube but he was fantastic.

The field employees were great. The website is terrible, and the phone support is limited. We gave them a shot over other "PODS" companies, but the assurances the sales team made did not materialize in practice making the overall experience not worth the minor savings. Again, this is not an employee problem, everyone we spoke to was great, but there seems to be logistics and back-end customer service issues that need to be addressed. Hopefully, with time they will grow into the company they hope to be.

Very unhappy with the service and handling of their errors Will not use them or recommend them.

Drop off and pick up was easy and drivers were knowledgeable and friendly

My container was dropped off at my New Jersey location with no issues. Communication was provided on timeframe and was placed with absolute care. However my container that was loaded in New Jersey was brought to the Ashland VA location for storage. My container was supposed to have a drop off time at the new apartment between 8am and 12pm. Despite the constant communication i tried to do. This was not honored even though i agreed to an extra 50$ added to my bill for AM drop off. Once it went past 12pm, i took it upon myself to go to the facility since it wasnt far away. Once i got to the facility, James was inside the office, who i spoke to about the situation with my container. He said to me the driver was out in Williamsburg and that i would be the next drop off once his driver returns. He gave me a time frame of "around 3pm". I had movers scheduled at 3pm to start unloading. 230pm comes around with no communication on pickup from the driver. My wife and mother ends up going back to the facility only to find out i was lied to and i was never put on the schedule at all for that day and was then told because a truck broke down earlier in the day. I would like to gove a shoutout to the supervisor of that facility who worked with my wife and finally got my container to my new apartment at around 415pm.

They were very prompt with delivering the pods. They gave me a heads up before each delivery.

This is the only company that did a decent job with the move. Very expensive but moved from Northern California to Southern California. Had to get 4 containers. Make sure you keep asking for a discount! They didn't tell me all of the costs, and I was surprised. The drivers were all very nice and accommodating. One container was difficult to open and close, but it worked out. Make sure you call in advance for the containers to be delivered. My last container was delivered a day late and no communication in advance. I called when it was noon and nothing. Apparently, they are having problems with the supervisor at the warehouse not contacting customers. Hopefully they will figure this out, because all drivers are professional and helpful.

Delivery was after 6pm - I had waited all day. No delivery window, no communication until the truck was close. Calling customer service is a nightmare. Wait times have exceeded an hour every time I have called and then the call lasts over an hour because you are put on hold, transferred to other people, put on hold again. I would not use this company again.

Both drivers who dropped off my container and picked up mine were very friendly and easy to communicate!

There were some hiccups along the way with getting the container to the correct spot, we were given a free upgrade to a larger one and the customer services to work out the kinks was professional and kind. We will see how things go after it is transported 1300miles.

Pack Rat dropped the container off on time, and picked up on time as well.

Communication not good. Got it done and on time, but very stressful process. Empty container was delivered late at night when I was not there, and I told them I would not be there. Loaded container was put on the truck with door facing the wrong way...again, just really poor communication and coordination. Don't be fooled that your "move coordinator" does anything other than take your order, then poof...you're on your own to deal with multiple people.

Failed to pick up container 2 days without notification.

Better planning on behalf of the driver would have made our move in a bit more efficient.

Friendly delivery driver. On time. Accommodation made to delay the final pick up because it took longer than expected as we had to repack what the third party helper had done.

PACK RAT was excellent. From the customer service, excellent communications to the accuracy of the timing and costs....I'd highly recommend them

From phone to delivery & pickup, very professional & courteous. Great value

Pack rat driver placed the container exactly where we wanted it to be placed.

Drivers were their best suit.

I have used them before last year and I was very pleased.

Wonderful expreience

The driver was excellent—communicative and skilled. The container itself was a little battered on the outside, but the inside was clean. I chose this company because it was cheaper than the other storage container companies. Customer service was pretty good, once you got them on the phone (which can take a very long time). The reason I gave 4 vs 5 stars is due to the size of the container. The largest option is only 16’, so I had to get two.

Timely with drop off and pick ups!

Excellent service .. will continue to use 800 Pack Rat in future. Will definitely recommend !!

My only complaint is that I told them I had to move an upright piano and that information was not passed on to Hire a Helper

These guys have problems. Delivery was four days after it was scheduled.

On time and professional

So far, everything has gone well and without a hitch! This is 1 of 4 16 ft containers. But most importantly all containers have arrived to their warehouse and if delivered here according to the schedule,it will be the best you can hope for .

They were easy to deal with, responsive and pricing was fair.

Great service all the way through!

Billing was a little twitchy and the initial delivery of the container was a half-day late - other than that, all good.

Pack Rat was on time with all delivering & picking up of the containers.

So far, so good. Excellent communication. Will need to update this review in early July, once everything is moved up to our new residence.

Tough to get person on phone, failure to communicate

Fast, efficient and helpful. Goods arrived as packed.

easy to work with and professional

Delivery was on time and quickly put into correct place. Would definitely use them again.

Somewhat difficult to reach a person. I found their website to schedule/ change things rather difficult to navigate

They were great and accommodating and very helpful, especially since I realized I needed more containers than originally planned.

I was lucky enough to have my call answered by Dio in Florida. He was very helpful. He handled everything from the POD to the movers. He even made a few suggestions that I hadn't thought about. He was professional, pleasant, and a good conversationalist while completing his job.

This is a 2 phase move with my containers first going to the local storage and then eventually to my residence once that has been secured. The initial ordering process was okay, there were just a few mistakes in when and how each phase was to be executed. The prices is the best for this type of service.

I chose this company because they beat the PODS price for the exact same product.

Showed up on time and picked up container on time

They changed prices on me last minute & they forgot the lock. Their suppor t is hit or miss,