ABF Relocube® Reviews
The Relocubes were exactly what we needed. Customer service was great and spent a lot of time on the phone answering all of my questions when I was researching my moving options. The free month of storage was a great benefit because we weren’t ready to move into the new house as soon as the cube arrived at our destination.
Trailer was appropriate size for our move, appeared to be in good condition. Drop off drivers were helpful and professional. The transit time was longer than I’d anticipated which meant rescheduling the unloading crew. Next time I’d assume delivery would be at the end of the estimated transit time (business days only) and schedule a crew accordingly.
Eloisa S
Royal Oak, MDI will start by saying that we did have a complicated move. That said, UPack overpromised and undelivered. We had to call dispatch multiple times on both ends of the move to get them to deliver and pick up trailers when they were supposed to -- and in the end they weren't able to do what they had verbally committed to doing. We were very flexible and asked from the very beginning to just tell us what they could and couldn't do. We then planned our move around their guidance. We had to constantly adjust to new timing which was VERY frustrating.
Exceptional customer service! The local operators I dealt with were so friendly and nice and understanding -- even when I called to say I was freaking out about not having enough cubes, they took the time to go through it with me and not rush me through a decision. I was so glad I chose U-Pack for this reason. I ended up with 4 cubes for our 2-bdrm (which is more than they recommend, but we have a lot of books and other things :) which fit within two normal-sized parking spots at our apt. complex, so it worked out perfectly! They were also very understanding and accommodating about when the cubes would be picked up and delivered, which is making our move so much easier. Would definitely use them again.
