Two days before my move they said they couldn't meet the contract commitment. I was very upset but ultimately they made things better than the original contract. Because my move took much longer than anticipate I had to return the truck later than contracted. I had a significant problem returning the truck just before an 11 pm commitment but, then again they resolved the problem to my satisfaction. I wouldn't have thought that was possible at the time. I rated a 4 rather than a 5 because of the problems. I would use them again because of the way they handled the problems.

26' easy ride diesel. Nice truck used for 7 hour drive.

Very good service and truck

Clean new trucks, easy to talk to.

The truck was exactly what we needed - however the pick up process was a bit lax - no mileage was noted, and no walk around was done. We had to go back inside to the counter to point out that the bumper had major damage so it could be marked on the paperwork before we took the truck. Then we were unsure how much gas we needed to put back in. The information in the computer reflected only ¾ full but our paperwork didn’t say that so we filled it all the way which we didn’t need to do.

Penske never disappoints. Trucks are clean and are available when i show up. Will never use anyone but Penske for DIY moves.

Excellent service on both ends! MA and MD

Nice truck. This is being posted before we started the cross-country trip.

Great truck..26" handled 3 bedrooms and sports equipment great .. used full tow dolly for a 450 mile trip. No issues and very comfortable driving for 8 hours. The unlimited mileage and 4 full days to move were a big plus. I definitely will use penske again.

New truck drove great, clean as well.

We made it safe and sound with no issues at all. Driving the truck was the easiest part of the move! We will only use Penske for any future moves.

New truck, low mileage very reasonable price for car carrier and vehicle

I needed a one-way rental truck for my move and Penske is fantastic for this! Got a new truck for my move and was able to find a Penske near my house in MD where I moved from and one near my NYC apartment where I moved to.

Said truck would be ready at 6AM, and Home Depot was open, but they hadn't assigned a truck to me and had to wait until 7AM to get one.

The moving truck was the 16 foot truck since I did not have to move as much furniture as is typical of a 4 BR house. The size of the truck was adequate and the customer service was adequate. I actually picked the truck up at a Home Depot store and the personnel at the store helped me with whatever I needed. My only issue was after handling everything online there was some confusion about when I requested the truck rental since the store personnel didn't actually see the request until days later. I recommend calling the store after making the online request to ensure the information the store or business you will pick up at is aware of the request.

Truck got the job done

Truck was ready on time and had all the supplies, I've used them b4 and this experience was the same.

We always use Penske to move.

Could not have asked for anybody better than Kinny and John. They arrived the early part of their arrival time and immediately went to work unloading. They were very professional, friendly and courteous. There were careful with the boxes marked fragile and getting items into the house. If we ever have have a need for anything to be moved will be asking for them. Thank you Hire A Helper for hiring such professional individuals.

Truck was clean and just been serviced, no damage. Only 20,000 miles on it. No issues except the poor gas mileage, but I guess that’s expected.

The truck was clean, fueled and ready for us as scheduled. We realized we could have used a smaller truck than reserved but wouldn't be guaranteed a smaller truck would be available so we kept the reservation for the 26' truck. It was slow going as the monster truck wouldn't go over 68 mph on the freeway and slowed considerably on hills. Another point to consider is the height of the deck which requires a long ramp. The truck had be parked out into the street for unloading to fully extend the ramp. Again, smaller would have been better.

The Penske truck was new, well maintained and was plenty large for our needs

Twenty six foot truck, 179K on speedometer. Wasn't able to get up to speed on interstate with out shimming starting at 55mph. I believe it was a mechanical issue not tires. In addition I did not check tires when I picked truck up from Home Depot. Store rental person checked truck. My fault for not checking until after truck was loaded. Both rear outboard tires were chipped and had slices in them. In my opinion they should have been replaced. I should have requested a different truck. Only truck that size at Home Depot that I reserved. Overall not satisfied. Would recommend picking truck up at Penske Center.

They had everything ready in time and courteous.

Truck was not safely drivable. Had to get my ride to come back & drive me across town for new truck. Did not have my requested 22 foot smaller truck. Replacement truck across town was very hard to shift in gear. Also the mirror would move back out and you had to lean all the way back in the seat to see out of it. Dirty with food on the floor too. Report said no damage on first truck though there was multiple scratches, dents, and spots on the truck. Take pictures before renting and test drive to make sure it does not jump up & down with suspension problems & have loose steering components like the first truck had. It had 140k miles on it. Received 10% off for the issues included on final price listed below.

Penske Truck Rental saved the day! Our move was from California to Washington, so it was no easy task. We had booked a reservation previously with another truck rental company, but upon arrival the day of our move day, the previous company did not follow the contract and gave us a cargo van (instead of a moving truck). After a stressful morning of cancelling the previous moving company truck rental and scrambling to find another, Penske was so friendly, patient and helpful with our last minute rental. They moved up the pickup time to accommodate our timeline with no hesitation, and the staff that we worked with over the phone to book the truck as well as the staff member who assisted us with the confirmation process during pickup were incredibly friendly and helpful. We are lifetime customers to Penske now! 10/10 would recommend to anyone and everyone.

Very pleased with the entire process from order to drop off

Good experience overall.

Excellent customer service, pick up and drop off was super easy and convenient. The truck was in great condition, no mechanical issues and I was able to get a lift gate which made things much easier.

Great customer service, and a great price with plenty of perks for any interstate move (like unlimited mileage!).

Professional, friendly and efficient

Truck was perfect size however the wheels were not quit aligned. The truck was comfortable and easy to drive

Check in was professional and timely. The truck was prepared and performed beautifully.

I prefer Penske over other more traditional rental truck companies as I feel like I never have to worry about the quality or safety of their vehicles.

I arrived about 45 minutes before my appointed time. They were re-fueling the truck and then washed it before turning it over to me. It was clean and in good condition - a great experience.

Truck was good size for my move

Excellent experience

Truck and auto carrier was in good condition !

The truck didn't like going over mountains because of the weight, but otherwise, I'd probably use them again.

Cost was good but the truck was not available upon arrival. Had to go to another location.

Penske saved us after Budget tricked us into thinking we had a truck reserved and drove an hour to find that *maybe* they'd have one that night. Customer service *hopefully* would be able to call back in a few hours to help find a truck in the area. Frantically called Penske customer support, they hooked us up with a truck at basically the same price and closer. The staff at the rental location were super nice and helpful too.

Easy pickup and drop off.

We saved almost 30% just by going with Penske and then they had promotions on top of that. Cost when moving across country is always a concern and it was such a relief to find an affordable option. Plus they gave us 10 days and unlimited mileage so we didn't have to try to rush a 3,000 mile move.

Truck drove well, just wish there was Bluetooth for audio. Also the truck had no license plate didn't realize till I went to drop it off.

Ramp on truck had a weld broken under making it very difficult to pull ramp out. Blankets with order of truck were not in truck when picked up, but they delivered them in 3 hours after truck was picked up.

Penske offered me really good price on one way rental for 4 days, no other company was offering any competitive prices.

Great truck, new and clean. as comfortable as can be expected and with could air/heat. aux. hookups for phones and USB

Fantastic customer service too bad they gave us a death-trap truck with an almost broken axle and suspension. As we were driving the truckload was titled to the right. We called PENSKE and they came out to check out the truck. We were told we were "Good to go to drive." When we called again 2 days later in New Mexico. We were told it was hazardous for us to drive. They switch trucks, and the loaders could careless about our stuff. Removed blankets, dropped bins that broke, and shoved our stuff into the truck.. UGGH! The speed to drive is toggled to only go 65mph. How is that safe when you can't go the speed limits across the USA?