Needed a 16' truck because I was moving a king mattress among other things. The unit I was provided for a one way move of 1500 miles was a 2022 truck with only 15,000 miles on it. The truck was great, though the box itself was dirty and I had to clean it out myself before loading. And, the truck in general could have used a good cleaning all around.

Awesome 16ft. truck to drive cross country.

I had made 2 reservations, one with one company and another with Penske, the first reservation fell through, glad I made a back up.

I did have an issue but it was all my fault and Penske assisted me in resolving it immediately. No problems with the truck or trailer.

I always use Penske. Good equipment, well maintained. No drama. (Albuquerque to Portland, OR) 2200 sqft house into a 2 bedroom apartment. I have had enough "adventures" with U-Haul.

Rented a 26 foot truck and it is a joy to drive

I had a different plan that fell apart and had to reserve a moving truck last minute. Penske was awesome - easy to reserve, quick pickup, excellent truck. Best of all the truck itself was basically new so it had all the safety things I never expected (reverse camera, smart cruise control, lane change alert). I couldn’t have asked for a better truck for my 1,400 mile drive!

The truck was new and drove well. The pick up and return process was smooth. They came down on the price a week after my original quote when I made it clear I was about to book a U-Haul. Still a few hundred more, but they guaranteed a truck's availability.

Use Penske truck in Illinois and down here and they’re always good

Excellent communication.

Truck was clean and ready on time, invoicing was simple and a small mistake in billing (billed for blankets I did not ask for or receive) was resolved quickly with one phone call.

The truck ran good but it had an issue with the exhaust and under acceleration it was very loud.

16' Truck and car trailer were received as advertised. While more expensive, truck was newer and in better condition than trucks from other companies I have used in the past. Truck had sufficient power for the load. There were no major issues to note, though there was a slight alignment issue (noted upon return). Would use again if the situation were right.

Penske was great, we booked them in a pinch!

Rented truck and car tow from Penske, no complaints and had a nice newer model truck. Drove well and no issues on cross country tow.

Penske was fast and reliable, very helpful with explaining the truck's operations.

Truck was clean and ran great. Fit 2 bedrooms as advertised. The booking agent at Iron Gate Storage in Vancouver was very helpful and gracious even though I was late picking up the truck. I chose Penske because they offered a AAA discount and would use them again.

Clean truck, easy to rent, easy to drive, great videos for hooking up and loading my car on the trailer.

It was an excellent truck....

Great customer service. They worked with us to make sure we got the size truck we needed.

Excellent equipment (16 foot truck with only 12,000 miles on it), excellent customer service.

Penske was there when others were not (I'm looking at you, U-Haul). For a local rental this was a little expensive. Really, a dollar a mile to move within the same county? On top of a larger bill for the basic rental, insurance, etc. Also, I had to book this by calling the local Penske outlet. Penske's Web site would not let me rent this truck for two days; the local outlet got it done. However, the truck worked, it was clean, so I have to give Penske a thumbs up!

Truck was new with 20000 miles

Penske has good equipment that doesn't brake down like the other guys..hint..hint..

Cost includes all fees

Penske set us up with a truck 30 minutes before they closed because we didn't find out that our reservation with Enterprise wasn't going to be fulfilled until we showed up there at 5. They did call us, but we didn't receive the voicemail until after we'd already made the drive from Indiana to Michigan. Additionally, when I went to pick up some packing materials in Indiana from another Penske location, the employees there were super helpful and nice.

The Penske service was wonder from beginning to end. Check out and end was a smooth process.

Excellent service. Very profesional. Will recommend to use this company by friends and family.

Not so great. Delayed my move.

Make sure you take photos---our truck had seventeen scratches and dents!

Penske trucks have been the best rental truck I have used in this process. Clean, in cab and in cargo area. All elements in great working condition.

Easy to book, add a furniture dolly and pick up at Home Depot.

Truck was expensive, but available on a moment's notice, in good shape, and overall a decent piece of equipment to drive. However, it had zero power, ate diesel like it was going out of style, and wobbled around like a jellyfish on a surfboard. Overall though aside from the price and slight problems with the truck were an issue my reason for giving a 4 and not a 5 was because I was charged 100 dollars for blankets that apparently were rentals (35 dollars). Given the cheap quality of the blankets I thought they were purchased, not rented. It was never made clear. As such, I got a fee for not returning the blankets, when it was never made clear I'd be charged. The company, other than that, was great.

After using Budget for a small move and receiving a terrible vehicle, I feel my Penske truck is a Cadillac. Clean, New, perfect condition.

I've used Penske for decades. They've always had the equipment they promised, it was always clean and working, and they always charged the rate contracted. My costs included a hand truck, gas, and mileage. Can't be any fairer than that.

Penske was easy to use and work with - the pick up and drop off went smoothly

The truck we rented was top notch and we had no issues with the move.

I didn't know until the movers arrived that Penske was the van rental, but I am glad they were available. I only wished that the van was small enough to fit in the parking garage so my movers would not have had to take a longer route.

Penske sent us a great truck that was exactly what we need. The tow was in great condition and we felt very confident our belongings were safe throughout the move. Penske also has wonderful customer service and convenient pick-ups at Home Depot (after a customer service nightmare with UHaul this was a welcome change). Definitely recommend!!

They helped me get out of a pickle when Budget called me 10 hours before my scheduled move to say "they don't have a truck". They were priced competitively so no complaints there. Only slight issue was the truck seemed old and the engine had a little kink in it.

We have used Penske on two recent small moves and have been very satisfied. Asked to make a small location change for truck pick up and were very helpful. Trucks were larger than what was ordered, which was a little daunting for first time truck driver, so be prepared for this.

I would have given a 4-5 star rating, however after having to drive to several different locations (Like a treasure hunt) to drop off the truck I would indicate my review as average as the trouble and more importantly, time that I ended up wasting severely impacted my already tight schedule.

The car carrier was really old and there were a couple of defaults but I made it safely to my destination.

Truck was in excellent condition. A little more expensive than U-Haul, but guaranteed price and availability of truck unlike U-Haul. Would recommend Penske.

Used a 16 foot truck to move my 1 bedroom apartment. The truck had plenty of room, no need to stack to the ceiling. Truck was in good condition and reasonably comfortable to drive. Booking and pickup was easy. I had to extend my rental and speaking with Penske’s customer support team was a breeze. They outlined the costs upfront and were transparent on all financial issues. The AAA discount is a nice bonus as well. I found Penske generally cheaper than UHaul.

The Pennske Truck Rental staff in West Haven were all great. Very professional. The truck that I got was the last one on the lot, but luckily it was the size I had reserved. It was a bit of a beater - had 80K miles on it and steering was loose and hard to drive, especially when empty. But it was end of the month and I was lucky to even get a truck and it was a great price. Drop off after hours was easy and necessary. I always use Penske. Other companies often do not have the right size truck waiting, even if you reserve ahead of time.

Penske was great and helped us out when our U-Haul reservation was canceled due to them not having the truck we ordered. U-Haul created a mess for our move but Penske literally saved the day. Plus the truck was one foot longer with Penske and I swear we needed that extra foot in order to be able to fit everything!!

The truck was old but functional.