The transportation company did an excellent job, beginning with Rich who took possession of my household goods in Chicago and was extraordinarily efficient. The only minor point that might have been better was to send less redundant messages.

Everything was good-communication was good, customer service was helpful, delivery/pickup of the POD was on time. The only downside is that you don't get a delivery/pickup "window" until the evening before. Which makes it difficult to schedule moving help ahead of time if I don't know when the POD will arrive or be picked up. I don't know why they don't have their schedule together sooner.

The POD was delivered and picked up on time, it was in good condition, and the drivers were friendly and helpful

Great company. The only issue was they refered Hire a Helper.

Would definitely use PODS again!

Very easy to work with.

Was told I would receive an 8x7x8 POD. However, I received a smaller POD which was around 7ft wide, 7ft long, and 8ft high. Drop off was also an issue. My city allows for a 40 ft space on the road and the driver insisted that he needed more space. I was also responsible for directing/stoping traffic on my one way street (my driver demanded this for POD delivery) the driver also demanded that I have cars that were legally parked on my street towed and threaten that if these cars are not towed then he will not pick up my POD. Very disappointed with POD service and based upon drop off experience I am now concerned about how the pickup and delivery to my next destination will go. Terrible marketing and not up front/transparent about size of POD, capacity of POD, and effort needed from customer for POD delivery. A small POD is only good for 400 square feet at best (very small studio apartment). In addition, I was told that I did not need to be home for delivery (or pickup), but unfortunately from current experience it is evident that customer should be home for delivery/pickup especially when POD is delivered to street/curb. If company cannot handle street/curb pick up and drop off then the company should stop offering this service.

Very good processes and communication

PODS communication was excellent !

I had a mixed experience working with PODS. I didn't find it as streamlined as they made it seem. We had a big problem where they cancelled our move in the middle because I hadn't signed one document. Fair enough but they send dozens of emails asking for confirmation of different things, which I always did promptly. In the middle of the confusion of moving, I missed one document and they cancelled the move. When I called, they were unable to stay with the original date and were quite rude. The PODS system is good because it offers flexibility but I don't think I would use them again after this experience.

Everything went as scheduled and there is always phone support where you are speaking to a real person

estimate not accure, I nned rent an extra container.

The folks who I spoke to on the phone calls were very helpful.and knew their jobs.Luis Pomales who delivered the pod was very nice and gracious, he handle the d3livery with great professionalism.

Everyone we've dealt with has been personable and very accomodating. They've gone out of their way to serve us.

So far so good. Now just waiting for the delivery on the other end.

Convenient service that gives you time to pack and sort through the items needed to be moved.

First experience with PODS. I am waiting to see how my delivery experience goes before I can give a complete assessment. So far all is well.

The flexibility and reliability of PODS came through for me, including a slightly tricky container placement at my 'leaving' home - they did a great job

Skilled operator. Placed pod on driveway precisely where it needed to be.

Was really happy with the PODS. I neglected to schedule pickup ahead of time but they were able to get them out on time anyway. I was so happy!

Had worked out very well in terms of ease of service, scheduling, pickup and delivery of the P.O.D.

Tyler was great! He called before he arrived, arrived on time, and was very professional and respectful. I would use PODS and Tyler again.

I mostly liked using PODS. I would give 5 stars but my only complaint was the pricing. I found the way they priced things was too complex and difficult to really understand.

The communication around drop off came late and was later than I was originally told. After a call that morning they were able to move up the time to accommodate me.

We are still in the process, so far, so good.

Multiple different drivers during the drop offs and pick-ups

All but one PODS associate thoroughly assisted me. The 4 that helped me were awesome. The one that didn't help, had me on hold for over 40 minutes and then disconnected the call, very frustrating! I called back and got someone who was extremely helpful.

Great communication and verification.

Our PODS experience was also great. No issues at all. Very smooth way to move.

Absolutely the easiest move we have ever experienced.

We used a POD because we were moving so far away.

Loved Pods! We moved to a different state over a few months and Pods was excellent for us!!!

The cost was reasonable but they did not supply the items they indicated when the order was placed. When they delivered the POD, there were no blankets, ropes, or combination lock, and the driver had not of therse items. This was contrarry to what I was told when I placed the order. The driver did go and return with blankets but I had to make a last minute trip to have ropes and the combination lock available when the loaders arrived the next morning.

PODS communication and the person who delivered and picked up were Awesome!!!!1

I found the PODS service quite reasonably priced although they do have some flaws in their scheduling system. When a customer requests something they should receive what they desire. I requested two 16 foot PODS to be delivered on the same day. They waited until the day prior to claim they had a scheduling error and had to split up the delivery over two days. This created undue hardship and forced us to change our move out timeline and an added expense of paying for movers one day.

The delivery was exceptional

Our items were completely intact. Nothing came broken.

This was the perfect solution to our moving needs. Jesse from PODS picked up our loaded container and was so helpful in explaining how the interstate move would happen.

Pick up and delivery excellent. Responsivee to phone calls. Information via texts and emails sometimes didn't match.

Wonderful experience with PODs and the loaders and unloaders. Highly recommend this for anyone moving.

POD was an excellent choice as we only needed to move 2 bedrooms outdoor furniture. some tools and about 20 storage bins

PODS is a great way to move! Very punctual, helpful, courteous and went over and above to make my move worry free.

I had to call them SO many times to make adjustments to our move (my own fault, not theirs). From changing dates, to changing sizes, to adding an additional POD, they were always so accommodating and kind.

PODS was great and would probably use them again. Locally in Georgia and TN, they have been great!

PODS was great and every time I called which was quite often, everyone was wonderful. The only complaint I have is being misguided in the beginning about what size POD I needed to get. I was very specific about the size and amount of furniture to be moved and told 1 16 ft container would be enough. We ended up having to get 2 more.

Transporting now, no updates

The California group was excellent and move was easy with excellent scheduling. Unfortunately Round Rock, TX on the receiving end was horrible. The shipment was a week late trying to schedule drop off to our home was a week later with the availability. Then pickup of the empty POD was even worse. The container had to sit in my driveway for 13 days as that was the earliest pickup available when the POD finally arrived in TX. Not only that but after being told twice when I called in that I wouldn’t be charged for another month of storage. But of course I was even being a week late arriving and two weeks in my driveway??? Really charge me rental for being in my driveway. When I called the supervisor who should have been able to review prior calls assuring me of no extra charge would not refund the $259.00 month’s rental/storage. POD’s seems to have a racket going on. I would never recommend the location in Round Rock, Texas. Horrible customer relations.

excellent customer service