ABF Relocube® Reviews
I used U-Pack to move two containers of belongings from North Carolina to the Bay Area. U-Pack contracts with (and I believe primarily uses) ABF freight to transport/store pods. While the U-Pack operations/customer service team were polite and very professional, on both the front end and back end, the ABF dispatchers/operations supervisors were discourteous and in some cases rude when negotiating the pick-up of the cubes both after loading at my original home and pick-up after the cubes were emptied. If you use U-Pack and/or ABF freight, you must be extra diligent calling the central office dispatch to communicate scheduling, as there exists poor communication between the drivers and the "home office."
This is the 2nd move we use UPack for. And we were not disappointed. Everything went extremely smoothly (which reading other reviews of moving disasters is very uncommon!). They picked up the relocubes as scheduled and delivered on the day scheduled (we did use the guaranteed delivery option for extra piece of mind). The drivers who picked up the relocubes from both terminals were very nice. Despite this exceptional service, their price compared to the competition is very very good!! Not sure what anyone else would want from a moving company!! We will definitely use them again if we move
These people told me I would have no problem when i listed what furniture and boxes I had to move. They recommended I get 1 pod, so i did. Boy was I really disappointed. When the pod arrived it was so small, it didn't fit half of what they said it would. I ended up having to sell some of my year old furniture at the last second, because when i called them to get a 2nd pod.. they didn't have any available until July! If they had just told me to get 2 pods in the first place it would of helped me a lot... and i would of got all of my stuff.
The best part about ABF was the pickup and dropoff services that we received for our Relocate. The MAJOR DOWNSIDE was the scheduling and logistics of the company. After calling several days in a row to schedule a drop-off for a Friday, I was never told that Fridays fill up quickly and to reserve the appointment early. Without this information, our cube was unable to be dropped off on the day that we had planned on, therefore we had to shift our moving plans an entire day to ensure that the cube would be dropped off when we were present. This caused unnecessary stress that could have been avoided with help from the team. I appreciate the drop-off and pick-up staff, as they were the friendliest of the staff by far. The people in the delivery areas were semi-rude on the phone and could have used some skill updates in customer service. I probably will use another service next time I need a moving container.
I was glad I used the ReloCube to move from Florida to Maryland. It was half the price of PackRat and PODS, and it shipped in half the time. I ordered two cubs, but only ended up using one. But I wasn't charged for the second. My complaints: I wish they worked on Saturdays, and they didn't pick up my empty container when they said they would.
ABF Relocubes hold more things than you think. We were able to move our 1+ bedroom home in 2 cubes with room to spare. We like that these cubes are smaller than the other POD companies because you are able to tailor the sizes better. Also Reolcubes were the most cost effective option by far for moving and storage for a few months.
Our overall experience was very positive. Our only concern came when it was time for them to pick up the empty cubes. Our new apartment complex was anxious to get them off the property and it took longer than expected. Everything else was great though, we booked them over the phone and it was very easy. We booked 2 cubes to move across the country.
The cubes were smaller than I anticipated. Delivery was on time. Loading was challenging because the small size made everything constrained (one larger pod would have been better than 3 small ones). Storage and scheduling drop-off went well. The drop-off was messy because their forklift got stuck in our front lawn (1/2 inch from a concrete pad--) and took a long time and left the lawn a mess. The drivers were polite, courteous and helpful-- but they were working with the wrong equipment for the job. This was the 3rd time it had been stuck in one day! The containers get bumped around more than I expected-- we only had a few dishes break, but I'll pack even more carefully next time.