Truck was a piece of junk.

I really liked Jabril Mohamed who we dealt with picking up our truck and returning it. He is a nice guy, very pleasant and hard working. I got a great deal on mileage and chose to return my truck to his site even though it was 340 miles. I was able to leave my car there and it was safe. They have after hours drop off for keys also, I would use them again!

The vehicle was in great operational condition. Smooth and quiet ride. Booking was easy, customer support good.

My drive from Texas to Florida went very well. Would use them again!

The truck was what I needed, the price is extremely competitive and the service was lightening fast. Can't get any better than that.

Truck was old but price was best I could find. Did the job.

The truck was more than i needed. It drove well and comfortable

It was fine, truck was pretty beat up and dirty inside but we will see how it runs.

Truck and accessories were ready and on-time.

Great job with rental of the truck and the service tended by the crew of Anthony and John from On Top Movers

Truck was as promised. Felt the price charged was fair and truck gave us no problems. Do keep an eye on the tires, though. The first truck we were offered had pretty thin tires on the front.

We did not receive the truck we reserved. We also reserved furniture pads which they did not have. The A/C worked for half a day and then blew hot air. The rental agent did not seem to care about our experience at all.

Reliable and most budget-friendly option

Did not have the truck I requested on the day of the move, but Carlos was great and able to get me what I needed. Highly recommended.

Items were Badly damaged during the move.

Quickly got me into the truck and were very organized.

Truck seems fine. Needed a quick sweep in the cargo. The cab looks pretty good except a little grimy in the “hard to get to places”, i.e. cup holder and other holding areas. Windshield needs cleaning; bird poop and grime. Should be better for safety when driving especially since renters can’t run through a car wash. There is a back-up camera and back-up alarm. The cab is low tech. You will need a lighter fitted charger to plug in devices. Otherwise the pickup went smoothly and my blankets were already waiting in the cargo van.

Budget Truck Rental was efficient and good value. They offer a substantial discount for paying in cash. The 16-foot truck operated well and was just right for the job. Everything went smoothly.

I booked the truck through a phone call to Budget's agent. Included in the rental was a hand truck, dolly, and moving blankets. The local agent did a walk through inspection of the truck with my driver, but didn't mention to him that we would not be getting the hand truck, dolly, or moving blankets. We discovered that when the moving crew arrived to start loading the truck. My driver returned to the Budget location and was told that there were no hand trucks, dollies, or moving blankets in all of Lexington, Kentucky. It took another 2 hours to find moving blankets, which we had to buy, and the moving crew had to load the truck without a hand truck or dolly. The job took took 2 hours longer than it should have, which meant I had to pay double what I had planned to for that job. Maybe this should be a 1-star review instead of 2-stars. :-( I wouldn't use Budget again because of this fiasco.

The lady at the counter was very nice but they didn't have the car tow that we had ordered. We order this truck and tow three weeks in advance. She was on the phone calling everyone but no luck. Not her fault at all. When we called the company number they said they would call us back but NEVER DID. Budget lives up to the name I guess.

100% seamless.. pick up, return in another city. the truck was in excellent shape. would use again

i didnt finish my reservation for some reason but i got my movers and never got a notificaiton asking if i meant to do that and when i went to get the truck on valencia in tucson az the clerk was very rude and not very helpful. the only truck i could get was a 26 ft way more turck than needed and he guilted me into get ins and adding a driver. Terrible place rent some where else go a little further to get better service

Budget was terrible. I paid nearly $1400 for a piece of crap truck. The back step was broken so you couldn't step on it at all when loading/unloading. The truck shook like crazy while driving. The window was not water tight, so I got soaked when driving through a storm. On top of all of that, the tires were not maintained and one of them blew out on me. I had to wait 3 hours to get someone to come out, mostly because of Budgets poor system. I was on hold for an hour and it took them another hour to even find somebody to dispatch. Absolutely terrible vehicle and terrible service.

I drove the budget truck.

Renting the truck was good

Budget did not have the truck I needed the morning of our move. Although a smaller truck and extra miles were offered, the miles component was never an issue for our move. I asked the gentleman at Budget if they would be willing to help us with any additional movers hours since the truck they provided was likely not going to be able to move everything in the time that we had selected (3 hours with movers). The response I got from the Budget employee was that there was no way thewere going to do that because they would lose money on the rental and that they would rather cancel my reservation than work with us. For a major company to tell the customer that because they were not able to provide us the 26' truck we requested, they'd rather cancel on us than work with us on the new options is beyond me from a customer service standpoint. Will never use Budget again.

Comfortable ride, proper size, no problems, fair price, good location for pickup & drop off. Lots of play in steering wheel Hard to handle w/winds & draft of semis

I rented a 16 foot truck ?? and Car ?? hauler they had my reservation complete however did not have the "furniture blankets" I had requested with my reservation package I choose from the website. I called to confirm everything was good, a few days earlier. I wish they would have told me, they ran out of furniture blankets. I didn't find out until after I got there, to pick up the truck ?? on moving day. Had to spend an extra $106 on furniture pads at lowes. Need better communication

My issue with the truck was that the price went from $44 to $58 and that I don't understand. I barely went any miles and spent $6.07 filling the truck up. Nothing was changed on my original order yet it still cost more than what the original paper work said that Budget sent me. I was disapointed. Even Budget was surprised by my mileage which I kept explaining to them where I lived (not far)

Budget Truck was fine except they refused to initially rent us a dolly to tow a Cadillac. Too many games, too many hoops, too much time wasted on this. Problematic and it shouldn't be. If they do not have dollies to tow cars of all types, why are they in business?

The truck rental was wonderful- I've used this company location in the past and will use them again if needed.

Truck parking lights did not work which delayed our departure. Was not informed that you have to hold the gas pump to get the tank to fill up all the way.

My truck leaked on me in the cab!

Quick and easy pickup

Was really disappointed with Budget Truck Rental on this long-distance move. The truck was old, dirty, had tons of trash and dust in the trailer. The cabin was marked as "quiet cabin" but it was anything but that. Customer service was a joke. When picking up the truck the person at the counter had no clue about trucks. When we had to call customer service, we were forced to go through a maze of calling options just to reach a human being (after a long wait). We were in a time crunch so were forced to go with them, but would never use Budget again (and would not recommend them to anyone).

A decent rental truck for the money. Insurance is crazy expensive.

Driving the 26 foot truck myself. Budget upgraded me from a 16 footer. No complaints on pickup.

Terrible service with Budget rental trucks. 4 employees all complaining and yelling at one another. Had to wait over 45 min and there wasn’t a line! Truck was disgusting and not clean at all. I will never rent a moving truck from Budget again.

The cargo and cab areas of the budget rental truck leaked badly during a rain storm.

The truck cargo area and cab leaked during a rain storm. The cab leaked so bad around the top of the driver's side door that rain literally poured in and soaked me and my clothes.

Chose Budget because their rates were slightly lower than competitors; considering the cab of our truck leaked when it rained, was very loud, and the truck did not have cruise control, I'd say the price difference wasn't worth it.

They didn't have the dolly I paid for.

Close too early. Wanted to return truck same

They knew it was a one way trip (1,200 miles) and they gave me the oldest truck (142,000 miles) and very basic not even one single option. I am lucky I made it. I will not use Budget again.

they were friendly, fast and very efficient. The truck was clean, they took the time to perform a walk around inspection-pointing out areas that I may be concern about and noting any concerns I had. I was very pleased and would recommend and use them again.

I suppose there is a reason they call themselves "budget." We had wanted to rent a van to go across state lines for a one-way trip (over 1,000 miles). We were told they don't rent vans for these purposes. We had to rent a 12' truck. The day before, they called to talk us into using a van. When we arrived to rent, we were told we had to take the 12' truck. The truck was so filthy, I cleaned it for 3 days and it was still dirty. The door read "quiet cab." LOL It couldn't be further from the truth. It was SO loud I could barely hear myself think and that was when it wasn't raining! It rattled and vibrated like crazy. Uncomfortable seats. My husbands back took days to recover. The "check engine" light went on soon after we began our trip. We were told "it happens. Probably the sensor is bad. Don't worry about it." We traveled the entire trip with it on. The A/C and tire pressure light went on and off when it felt like it! I prayed the whole trip. At least the mirrors and brakes were good. I'm glad we had roadside assistance coverage, but we didn't have to use it. PS Both offices had a DOT MATRIX PRINTER!! I couldn't believe my eyes.

Truck definitely not updated but accomplished what was needed in moving across 5 states

They were very friendly and helpful with showing me how to put my jeep on the trailer.