i didnt finish my reservation for some reason but i got my movers and never got a notificaiton asking if i meant to do that and when i went to get the truck on valencia in tucson az the clerk was very rude and not very helpful. the only truck i could get was a 26 ft way more turck than needed and he guilted me into get ins and adding a driver. Terrible place rent some where else go a little further to get better service

Budget was terrible. I paid nearly $1400 for a piece of crap truck. The back step was broken so you couldn't step on it at all when loading/unloading. The truck shook like crazy while driving. The window was not water tight, so I got soaked when driving through a storm. On top of all of that, the tires were not maintained and one of them blew out on me. I had to wait 3 hours to get someone to come out, mostly because of Budgets poor system. I was on hold for an hour and it took them another hour to even find somebody to dispatch. Absolutely terrible vehicle and terrible service.

I drove the budget truck.

Renting the truck was good

Budget did not have the truck I needed the morning of our move. Although a smaller truck and extra miles were offered, the miles component was never an issue for our move. I asked the gentleman at Budget if they would be willing to help us with any additional movers hours since the truck they provided was likely not going to be able to move everything in the time that we had selected (3 hours with movers). The response I got from the Budget employee was that there was no way thewere going to do that because they would lose money on the rental and that they would rather cancel my reservation than work with us. For a major company to tell the customer that because they were not able to provide us the 26' truck we requested, they'd rather cancel on us than work with us on the new options is beyond me from a customer service standpoint. Will never use Budget again.

Comfortable ride, proper size, no problems, fair price, good location for pickup & drop off. Lots of play in steering wheel Hard to handle w/winds & draft of semis

I rented a 16 foot truck ?? and Car ?? hauler they had my reservation complete however did not have the "furniture blankets" I had requested with my reservation package I choose from the website. I called to confirm everything was good, a few days earlier. I wish they would have told me, they ran out of furniture blankets. I didn't find out until after I got there, to pick up the truck ?? on moving day. Had to spend an extra $106 on furniture pads at lowes. Need better communication

My issue with the truck was that the price went from $44 to $58 and that I don't understand. I barely went any miles and spent $6.07 filling the truck up. Nothing was changed on my original order yet it still cost more than what the original paper work said that Budget sent me. I was disapointed. Even Budget was surprised by my mileage which I kept explaining to them where I lived (not far)

Budget Truck was fine except they refused to initially rent us a dolly to tow a Cadillac. Too many games, too many hoops, too much time wasted on this. Problematic and it shouldn't be. If they do not have dollies to tow cars of all types, why are they in business?

The truck rental was wonderful- I've used this company location in the past and will use them again if needed.

Truck parking lights did not work which delayed our departure. Was not informed that you have to hold the gas pump to get the tank to fill up all the way.

My truck leaked on me in the cab!

Quick and easy pickup

Was really disappointed with Budget Truck Rental on this long-distance move. The truck was old, dirty, had tons of trash and dust in the trailer. The cabin was marked as "quiet cabin" but it was anything but that. Customer service was a joke. When picking up the truck the person at the counter had no clue about trucks. When we had to call customer service, we were forced to go through a maze of calling options just to reach a human being (after a long wait). We were in a time crunch so were forced to go with them, but would never use Budget again (and would not recommend them to anyone).

A decent rental truck for the money. Insurance is crazy expensive.

Driving the 26 foot truck myself. Budget upgraded me from a 16 footer. No complaints on pickup.

Terrible service with Budget rental trucks. 4 employees all complaining and yelling at one another. Had to wait over 45 min and there wasn’t a line! Truck was disgusting and not clean at all. I will never rent a moving truck from Budget again.

The cargo and cab areas of the budget rental truck leaked badly during a rain storm.

The truck cargo area and cab leaked during a rain storm. The cab leaked so bad around the top of the driver's side door that rain literally poured in and soaked me and my clothes.

Chose Budget because their rates were slightly lower than competitors; considering the cab of our truck leaked when it rained, was very loud, and the truck did not have cruise control, I'd say the price difference wasn't worth it.

They didn't have the dolly I paid for.

Close too early. Wanted to return truck same

They knew it was a one way trip (1,200 miles) and they gave me the oldest truck (142,000 miles) and very basic not even one single option. I am lucky I made it. I will not use Budget again.

they were friendly, fast and very efficient. The truck was clean, they took the time to perform a walk around inspection-pointing out areas that I may be concern about and noting any concerns I had. I was very pleased and would recommend and use them again.

I suppose there is a reason they call themselves "budget." We had wanted to rent a van to go across state lines for a one-way trip (over 1,000 miles). We were told they don't rent vans for these purposes. We had to rent a 12' truck. The day before, they called to talk us into using a van. When we arrived to rent, we were told we had to take the 12' truck. The truck was so filthy, I cleaned it for 3 days and it was still dirty. The door read "quiet cab." LOL It couldn't be further from the truth. It was SO loud I could barely hear myself think and that was when it wasn't raining! It rattled and vibrated like crazy. Uncomfortable seats. My husbands back took days to recover. The "check engine" light went on soon after we began our trip. We were told "it happens. Probably the sensor is bad. Don't worry about it." We traveled the entire trip with it on. The A/C and tire pressure light went on and off when it felt like it! I prayed the whole trip. At least the mirrors and brakes were good. I'm glad we had roadside assistance coverage, but we didn't have to use it. PS Both offices had a DOT MATRIX PRINTER!! I couldn't believe my eyes.

Truck definitely not updated but accomplished what was needed in moving across 5 states

They were very friendly and helpful with showing me how to put my jeep on the trailer.

Friendly customer service, and he showed me how to hook up my jeep to the trailer.

WE had to change our reservation 3 times before the actual day, and each time, the customer service rep was extremely helpful and understanding of our problem! Would definitely use Budget again.

Truck and equipment was fine, however they did not clean the truck before renting it to us, trash was in cab of truck from previous customers. Unprofessional under normal circumstances, but in the time of Covid, very risky business practice.

Super good price in comparison to other moving truck rates for a 16 foot. Truck ran good, normal bumpy ride. Packing blankets were used before us and were not clean.

Thrilled with the cost for a 16 ft truck (1/4 the price from other providers) Truck ran good, normal bumpy ride as expected

Truck was dirty. Trailer hauler lights did not work and fuses blown in engine panel. Spent almost 5 hours trying to get this fixed so that I could drive. Truck had no power and was terrible in Colorado mountains. Would not recommend.

Rented a 26ft Budget diesel truck through the Costco Portal. It was really beat up and had missed its 130,000 mile maintenance. The Budget customer service person at pickup lied to me and said the truck had just been serviced when I asked why the check engine light was on. They also said not to touch the DEF fluid and that they take care of that, which maybe makes sense for an in-town move but for someone driving cross-country it is absurd. Well, after we loaded our truck and got started on our 2,000 mile journey, the truck's brake warning light came on about 1/2 mile down the road. Budget Roadside Assistance was very helpful and sent a mechanic, who later confirmed the truck had missed its last scheduled maintenance and we had to drive the truck to a mechanic shop about 30 minutes out of our way. It got fixed and they sent us on our way, about 8 hours delayed in total. On our 3-day drive, the brake warning light came on 2 more times but went off again after restarting, and ultimately we didn't have any issues with the brakes. However, on one occasion the truck had trouble starting--maybe it was too hot? After a 10-minute break under the canopy of the gas station, it restarted and we were on our way. On a different occasion the truck broke down and would not accelerate because we were out of DEF fluid. Again, we would have been keeping it topped off if the Budget agent had not told us explicitly not to touch it. We called roadside assistance but after talking to another trucker we decided to just fill the DEF fluid and that worked & got us on our way again. All in all, it was fairly harrowing experience but we made it safely and it was dirt cheap. We probably saved $4-5k by driving our own Budget truck vs hiring full service movers. We used HireaHelper.com to book movers to load and unload the truck on each end for about $400-500.

So many problems with the truck - very dirty, crack in windshield, driver door holding on with one hinge, super loud inside, door wouldn’t close completely, window wouldn’t close completely, filthy windshield so very hard to see out at night, alignment so off that you constantly fought to hold the steering wheel in place, shook pretty bad when it got to 50 mph. Was worried the whole drive if the truck would make it.

Clean truck and great customer service.

All ways a clean truck and professional help.

After reserving my 16' truck on May 26th to be picked up on my moving day of June 30th, I received multiple confirmations of my rental and impending pickup date. THEN, on the morning of June 30th- moving day- I received a call from the Budget Rental center that I was supposed to get the truck from and was informed that NO trucks were available!! ONE HOUR prior to my pickup time after one month and 4 days of being reminded of my move by them!! THEN, I obviously canceled and had to scramble to find a U-Haul I could get that day and Budget CHARGED me $75 for NO SHOW!!! I am having it refunded, but this was a HORRIBLE experience! I wouldn't recommend Budget Truck Rentals if you were moving across the street!

Staff couldn't find the correct vehicle. Truck smelled horrible. No gas cap. Tried to oversell additional coverages.

There was nothing positive about our experience with our Budget rental truck. The biggest issues included smoked cigarettes in the car that where from the last person who rented, very dirty interior that had not been sanitized prior to our rental and our rental truck was missing the lining in the roof on the passenger side. Water was pouring through the truck and we drove 11 hours completely drenched. Customer service was terrible, very inconsiderate and very inconsistent. We will never rent from budget rental again.

Very helpful and hassle-free process. The truck did the job, no issues.

Good price, especially if you book ahead. Customer service was great. Conditions of the truck were great. Car carrier not so much.

The truck was not available for 90 minutes after my scheduled time. There were also a couple of issues with the truck (ramp, door, etc...). The technician was very friendly and worked hard to get the truck there as quick as possible.

The pick up and drop off sites were no problem at all people were friendly. HOWEVER, thirty minutes into the drive, it started to barely rain and the cab started leaking! As the rain picked up, so did the leaking! I'm not talking a few drips here and there, it was unbearable! My whole back and ass were soaked for the first three hours of the drive. This needs to be fixed right away!

Tried to confirm for 5 days with no answer. Went to physical address which had different phone number on door. Employee confirmed but would not agree to time (8am) on reservation. We canceled and went with Penske.

All the people I talked to and worked with were great. The truck was fine. No bells and whistles, but it did what I needed it to do. My biggest problem was with the reservation. I reserved a truck at a pickup center within walking distance to my house. The night before pick up they called to tell me there was no longer a truck available (because the people who had it that day decided to keep it longer) and that it was up to me to find one at another location. Several calls later, I finally got a reservation at another location that was a $60 Uber ride away. Not sure why after paying $1300 I was the one responsible for finding a new truck.

Arrived and found out that they did not have a truck for me despite calling two days before to confirm. I had to scramble and call all the locations in the area to find a truck. The woman at the counter was incredibly rude (and wasn't even there for the first 10 minutes, just a sign saying that she would be back) and all of the customer service agents were unhelpful as well. Would never recommend.

Booked budget truck bc it was a better deal than other companies but the AC wasn’t working in the truck which made for an uncomfortable 14 hour drive. Customer service for budget was helpful and they tried to arrange a repair of the AC but the wait time for the truck to get looked at was 5 hours so we decided to continue our drive without AC. Also the back door wouldn’t latch closed all the way so when we had to drive through two rainstorms, everything within 5 feet of the back of the truck was soaked and covered with debris.