PODS® Reviews
The driver arrived within the time frame. He was very courteous and helpful with information about the Pod container. The container was in great condition. He showed me how to close the door and put on the padlock. Whenever dealing with customer service they were always helpful and very courteous. Would recommend.
The POD leaked while it was sitting in my driveway and many pieces of furniture was wet. The drawers of the entertainment center was saturated and all the books and puzzles in the drawer could not be salvaged. My granddaughter spent close to an hour trying to dry it out with a blow dryer. Queen mattress was wet. My china cabinet that is over 40 years old had water in it. The company wanted pictures of everything but how do you have time for that? The roof of the POD was cracked and the lip of the roof that comes down over the sides had come detached on both ends and a few places on each side. At this point I would never recommend PODS to someone no matter the convenience.
We chose PODS to simplify the moving and storage of our things for a few months. From start to finish the folks at PODS were great to work with. We had excellent customer service and they answered all of my questions effectively. It was quite easy to schedule and retrieve the POD when it was needed.
Good: Easy to work with re: getting quote and scheduling, decent price compared to others, drop-off/pick-up was exactly when expected. Bad: Some items got wet and ruined during cross-country trip. Drop-off driver was very careful to avoid plants next to driveway, and ensure POD was level and easy to access. Customer service staff is very nice on phone.
i was quoted one price but seem each time i called there was a new added price. i did ask for one price over all that i thought i was givin after being loaded up and pretty much stuck i had too pay more money over all also found new charge on my visa that was not explained too me i am not happy about that
I researched online and was planning on going with U-haul, but I had a few more questions that needed answered. When I called to get an estimate from PODS I got the entire price, but when I called U-haul I got an estimate that did not include everything ( lady I talked to repeatedly told me during the call this price does not include everything.) I am so glad I went with POD. From the time I booked until they picked up the empty POD from my destination they were extremely helpful and answered all my questions. I knew what to expect and they delivered. I would highly recommend them if you are planning on moving. Also, I used their service online to book some movers to unload and they were just as good.
The driver was fantastic! However, I did not ask about how to access my POD once it gets stored..my bad. It was a real surprise to find out I can't get to my stuff on Sunday - the office is CLOSED!! What's with that? Also hours for access are 7:30 to 3:30. How does that serve people who work? closed on Wednesday, but at least that's understandable.
PODS has a great process! Everything went beautifully. Unfortunately, we underestimated the size needed, and had to rent a U-Haul truck at the last minute, and will need to get an additional unit at the destination location. Otherwise excellent! I've used PODS several times and will continue to do so~
