Several items were not packed properly and were broken when we opened the pods here to be unloaded.

Carefree moving using pods and hiring help to unload.

PODS is a very easy company to work with. Good packing is the key, though. We had less-than-ideal help packing and things shifted around and had a bit of furniture damage. Not PODS fault.

The pod was delivered on time and placed correctly. The driver was helpful and agreeable. The only problem was that the pod was too small and did not hold all of my household goods. I had to hire a truck, have the left over goods loaded, drive it myself and rent additional storage.

So far, PODS have been very easy to deal with. They have been prompt and in a matter of a few minutes, they are done. It was easy and painless.

Was surprised when POD could not pick up the container on Wednesday? Condo Assoc. did not want it left for more than 48 hours. Well hopefully everything will work out for a scheduled pickup on Thursday to warehouse. Driver who droppeof was pleasant and professional.

The customer service was great, but the POD size they recommended was twice the size I needed, which was frustrating.

PODS did a good job of coordinating the drop off and pick up of 2 containers at my location.

POD was OK, they were great at the initial drop off, but to get them to pick up the empty container earlier then scheduled will not happen.

Extremely convenient and professional!

Good with the exception that the pod was not big enough for a three bedroom home .

We are always pleased with POD'S

The movers were terrific. The POD was dropped in our neighbors driveway and after much discussion with the local POD servicer, they came back and moved it to the right driveway. The only thing tough for me was to judge how much time it would take to pack and load. I scheduled 4 hours for packing and we only needed three. I scheduled 4 hours for loading and only needed two. However, the moving/packing company still charged me for the full hours, even though we didn't use them.

The PODS container was entirely too small! I relied on the PODS customer service to detail how may PODS we would need, they suggested one, so we only ordered one. On the day of our move, we were scrambling to rent other trucks etc to get all of our stuff to our final destination. PODS failed in properly assessing our needs. Other than that, the concept of a POD really is a fantastic idea. So my poor rating is based SOLEY on improper fact finding by PODS to recommend the appropriate number of PODs needed.

We had two PODS containers delivered at first and required a third. PODS was able to accommodate our request and had it delivered prior to the movers coming to pack the containers.

Excellent service from PODS. Overall, they did everything they said they would do! No complaints! Would definitely use them again.

very good except for ain improper pod placement

Excellent moving service. Much easier than having to drive cross country.

I would use Pods again.

We just moved 2 rooms plus household goods since we were downsizing. Originally had planned on using a regular moving company but changed our minds after reading horror stories that some people had. We packed our own goods and hired someone to load and unload the PODS. The big movers need to get a handle on what their contractors are doing.

PODS are always dependable.

The movers were three hours late everyday except one and on the last day they were two and a half hours late. Once they got to our house two workers were good and the third one was useless.

PODS was great. HIRE a Helper workers; two were good the other one poor. three hours late all three days we hired them

The POD system worked well for my move. The only problem was estimating how big or how many PODs that I needed. Every driver that we met was terrific, talented and flexible!

Lots (6,000+) of books and other household stuff. All tightly loaded and packed securely by the crew.

Everything was great

PODS, items in storage. So far so good.

I'd use the same combination if the need arises in the future

Awesome - Delivered as promised. Picked up as promised! Will use again

PODS was an easy way to move across country for our family.

Overall pods was fine, but they need to seriously work on there customer service when you call on the phone. May look into other companies on our next move.

Overall pods delievered on time, but there customer service is terrible and the price seems to constantly change. Not sure if we will use them again or look else where.

See comments regarding SFL office staff..communications& timely updates/status of unloading crew

Good move so far, Pod gets delivered Ina week from now.

Professional and in time

I would use PODS again. Loading at my leisure was a big plus.

Excellent service and delivery.!

Haven't actually moved yet. Just packed the container.

PODS delivered their container on time when they said. The next day they picked it up on time.....interesting process the PODzilla. Only hiccup was the initial contact as the girl I spoke with seemed like she was new to the job (had to ask alot of questions to someone in the back ground) and ordered an EMPTY POD pickup the next day (instead of the full one for delivery to their storage area). This mistake was noticed by the gentleman I spoke with the night before to confirm delivery and pickup. PS- I was not moving, just putting furniture in storage for a few home upgrades

Polite and fast workers

The customer service for PODS was very easy to work with so far. The container was large enough for the items we determined we were storing until the final move, At this point this is an option I would consider using in any future move.

on time, no damage, fast.

So far, all excellent

Pretty good. Price and delivery were just as promised. Only snag was at advice of booking agent we only got one large pod which was not enough, so we were scrambling on the weekend for a uhaul to get the rest of belongings to our new destination.

Good service overall. My only complaint is that they didn't tell me until a couple weeks before my move that they would/could not deliver the POD to the building I was moving into in Chicago (and I only found this out because I was specifically checking into this). So, I had to hire a separate moving company at the last minute to unload my POD at the warehouse and truck my belongings to the building, at an added cost of $900. It was an unwelcome surprise.

The ordering process was super easy. Most account and order items can be handled online. Our experience was very good, especially when dealing with PODS online or through their 800 number. Our only issue was the POD was 3 hours late (past the 3 hour window) delivering without a phone call. I was stressed enough without having to worry about whether the unit would be delivered.

good work thank you for your awesome work

I have used PODS a few times and have always been very happy with them. This last move was really a bad experience with them.