PODS® Reviews
The $200 cost above is before storage and drop off fees. I'm not sure what those will be yet. I've always been a fan of PODS; have used them many times. This time around I underestimated the size. I got a 12ft based on the PODS website recommendation, but I really needed a 16ft. I don't think their website is inaccurate, I just did not take into account the size and bulkiness of my furniture. The drop off and pick up was routine and they were able to maneuver the POD into a parallel parking space outside my apartment. I definitely would recommend them to anyone!
All was perfect until delivery day. I needed a permit to park the POD on a deserted street per city rules. The permit people talked to the driver on the phone and I guaranteed I would pick it up (it took 15 min) but the driver would not leave my things causing me extra lodging expenses waiting for 2 more days to re-deliver and throwing off the unpackers schedule.
PODs customer service was rude and slow. Every instance we needed to call we spent at minimum 15-30 min waiting on hold. Scheduling was just as bad and not reflective of the advertisement. Our move was at the end of month and POD's was trying to push our dates out almost a week even with advance notice. On our move out the driver for the day was sick and had to cancel our delivery which had to be rescheduled. We obviously escalated the issue but had similar experience once we determined our move in day. All escalations have to be routed to the location manager and they will not allow you to speak to the manager directly and the response is always done by customer service who will hah and hem about your issues and show no concern or empathy even though the issue is on there end. Side note, they claim they are really busy with work. If you are so busy why don't you hire more drivers? We chose POD's for convenience but would never recommend again. Your experience may very if you are not doing storage and completing a direct move but again I would keep your expectations low.
The actual mechanics of the process were fine. But when things went wrong--and they did-- with one exception, none of the customer service people seemed concerned enough to even try to fix the problem. Instead they just quoted rules and regulations why they couldn't do anything. This especially annoyed me since they required payments of everything up front at least five days before they performed any service. But when the service was not performed satisfactorily, it was just: "Oh, we're very sorry." Even though I still think the PODs model is a great idea, for this reason, I would not use them again.
I had a great experience with PODS. We used 2 PODS. We loaded the first ourselves (which allowed us to have more room in the house and garage for packing). We used a HireAHelper that they recommended to load the second and to unload in the new house. They were flexible in pick up and delivery time. Everything arrived on time and in good shape.
They were great. They explained all costs up front. They delivered the POD on time and picked it up on time. They are communicating with me to understand delivery times to my new home. We pack it tight. Make sure you understand exactly what you are shipping. You may need more than one POD. Are's was 16x8.
PODS was very professional and always on time. I moved from Texas to SC into a house that needed about 3 weeks of updating, ...floors, etc so this system worked out perfectly for me. I was able to leave my furniture in the POD for 2 weeks after it arrived to get the floors done. Perfect otherwise I would have to load in Texas, move it all to SC, unload into a storage unit, the re-load and move it into my house. Recommend service.
originally hired mayflower, but there was an issue with the drop off and pick up aspect, so i needed a container quick. PODS was available when i needed it. they also turned out to be over $500 cheaper. everything went smooth. if i move cross country again, PODS will be the first i call, not the last
THE POD GUY CAME AND IN FACT TOLD ME ABOUT MISSING EYES , WHAT DID I KNOW , I'M A GIRL SO WHEN THE PACKERS CAME THEY TOLD ME THEY NEEDED EYES TO TIE UP MY STUFF ,OHHHH THAT'S WHAT THE POD GUY MEANT, SO I HAD TO RUN AND BUY SOME... THE POD SHOULD NEVER HAVE BEEN DELIVERED TO MY HOME WITH MISSING PARTS NEEDED FOR MOVING , LET ALONE THE POD GUY POINTING THEM OUT!!!! OTHER THEN THAT IT WAS OK.
