Budget® Reviews
Unmotivated, lackluster, inexperienced, intentionally slow ("this is a by-the-hour-gig man") and completely thoughtless about the quality of the work. Left empty drink bottles (that we supplied) lying around and in the moving truck. This was the "unload" side of a move - opposite experience with the "loading" movers, which was a very positive experience.
Box truck was not as intimidating as I expected. My husband and I shared the driving. The only thing missing is cruise control which I think would have saved us on gas consumption. I understand from the rental agent where we returned the truck today that this is something that will be included on future trucks. It is a move in environmental awareness that would be much appreciated.
I used u-haul for my last move and their truck and service was very good except that I had to drive an hour to pick up the truck. So I thought that I'd try Budget since they are in Bluefield. Their truck was ok, but I had to wait an hour just to drop off the truck. The manager at the drop off location was unfriendly and at one point raising her voice at both my wife and me. She was so unprofessional that even the trainee who was with the manager told us that she would not work for this company any longer because of this lady. The worse part is that when we called the customer service to complaint about this manager, we were told that they could not contact us for any follow up. I will not use this company again and will not recommend this company to anyone.
The 24ft truck did the job, but it was in such bad shape that I had to duct tape multiple connection points (side mirrors, back bumper), just to make the 1,000 mile trip safely. Ridiculously dirty inside with left over cigarette butts and trash in the bed. I made the mistake of going the cheaper route, but I'll be back with another company for my next move.
Easy in and out; great truck! I rented from Lake Stevens and did everything in one day-- 10am to 4:30pm. The total price was excellent. This is the way to move, EVERYONE! People are stupid, NOT to do this type of move. This is my 37th move in the U.S. and around the world and turned out to be the very best!
