Reliable and easy to return

Superb Service! Not one problem and outstanding customer service! My family and I thank you for a seamless and cost-effective experience!

Good service, no complaints.

I am half through my move and will give a complete review when I return the truck. Rob at Willow Run Truck Rental on Broad Street, Richmond, VA was great to work with and extremely efficient in getting my paperwork prepared and me out the door quickly.

the truck was filthy inside (smelled like urine) we cleaned it all with clorox wipes and they were black. I know it is a truck but it was super gross

26' truck and flat haul trailer, both worked as they should, over 700 miles.

Honestly cannot say enough bad things about Budget. Will absolutely never be using them again. To start with, the local location where I picked up the truck was just hysterically bad. I tried calling the location *literally* 15 times because I had crucial, time-sensitive questions and they just flat-out never picked up the phone. We actually witnessed them outright ignoring calls while we were in the building. Beyond that, they were outright rude, didn't give me the hand-trucks that I paid for, and acted surprised when we demanded a refund for that. Driving the truck itself was just as bad. It was a Ford E-350 which had some of the worst handling and suspension I've ever experienced in a vehicle. With every tiny bump, the truck felt like it was about to collapse in on itself. In fact, about 30 minutes into the drive, I drove over a slightly bumpy stretch of road (the kind of thing you wouldn't even think twice about in another vehicle) and it rattled the truck so badly that the airbag light came on. Dealing with that ended up costing so much time that I wasn't able to get to the truck drop-off location in time. They had the audacity to actually charge me the extra day, too! Just do yourself a favor and don't bother.

Worst rental company ever. A Month in advance I reserved an 18' truck. When I showed up all they had was a 12 footer. They offered no assistance to correct the error they made. They asked me if I was willing to drive 50 miles to pick up the correct truck and would not offer any other option. When I protested they cancelled my reservation. Terrible customer service. When I reluctantly took the 12 footer they over charged me! After the move (which took 3 trips due to the small truck), Budget Customer service was no help. I requested a supervisor 7 different times and NO ONE EVER CALLED ME BACK!. NEVER use budget Truck rental ! simply a terrible experience.

Originally got a truck that was too small. They were able to upgrade the truck for no additional charge, same day.

NEVER AGAIN. Made res for 12' truck on 5Jul, Chicago to Baltimore. Turns out, no truck avail on the 5th. I was forced to cancel my booking with Allstar Movers. They earliest a truck might be avail was 9Jul. I had to rebook for 12Jul as I had to work 7-10Jul in Baltimore. But because Budget had no idea when they COULD get me a truck, I had to skip work in Baltimore and remain in Chicago to push them to find me a truck. I had to be out of my house in Chicago by the 15th. They found a 16' truck (which I advsd would work - and probably be a better bet) that would be avail on 8Jul. So I rehired Allstar movers on 24hours notice (and they obliged me!). As soon as I drove off the lot I noticed the Check Engine light was on. I pulled over and called the location to advs. I was told that it would be no problem, that all their trucks needed an oil change but there was no one to do it. I continued home with the truck because I had no option not to. The movers came and we loaded truck. Next morning I called Budget to advs them that Engine light was on. They asked if I wanted it checked. I said yes. A mechanic arrived in late afternoon and immediately said that truck needed to be towed and was only operating on 6 cylinders. He started a case for me. Road side assistance called at 4:00pm (Friday) to say they were NOT authorizing a new truck. If I wanted a new truck I needed to unload the full 16' truck and drive it back to location and ASK for another one. I told them I was advsd by their mechanic that it needed to be towed. She was EXTREMELY rude. NO NEW TRUCK she said. And she WOULD NOT let me talk to her supervisor. It was now 4:15pm on Friday. I jumped in my car to go back to rental location and they were closed even though the hours indicate that they should have still been open. They are closed over the weekend. So now I have a fully loaded truck that their contracted mechanic said needed to be towed, and Roadside assistance telling me I was not getting a new truck. And my location not even open now till Monday. I had NO IDEA what to do. I have called the 800 number probably 10 times now and they do ABSOLUTELY nothing. I was on hold for 26min one time waiting for a Budget supervisor. I gave up. I had taken out full insurance so I decided I had to start driving to Baltimore or Budget would charge me for not returning truck in Baltimore on Monday. So I drove a very loud truck with the CHECK ENGINE light on the entire time. I spent over $250 in gas which, had the engine been maintained, it would have likely cost me much less. I plan to report them to the BBB and I will pursue whatever avenues are open to me to recoup my costs for this abominable experience with Budget.

The truck was in good operating condition. We filled the truck to its maximum capacity, it appeared! No Budget person advised me about truck size. It was my own estimation and my own choice of truck size. I was not informed if I had EZ-Pass facility with the truck for traveling on I-95 in Maine. Billing with Budget is always confusing. I do not remember EVER receiving a final billing statement.. Only by checking my credit card charges was I able to retrieve my final total of rental costs. Scam? Sham? Victimization? I'll never know! Just "pay up, then shut up!"

Wheel had a lot of play and air conditioner didn't work

Great service. Everything went well. We traveled from California to Florida. using a 16 ft truck. Budget helped to make the move positive with outstanding service. Highly recommend this company.

The young man representing the company seemed confused that we were there for a rental truck - not a car. He had difficulty finding our reservation. I had the paperwork, and he gave us a truck with almost 200,000 miles on it for an interstate move from Florida to Pennsylvania. The A/C was not working very well, and he didn't seem all that concerned (the temperature was in the high 90s). We explained that we had a three day trip back, and after departing the lot for a stop at Walmart, we returned to the rental site, as the A/C didn't work at all. An alternate truck was provided (this one had just under 70k miles on it). The A/C was checked to make certain it worked, but the cargo portion of the truck was very dirty. He reluctantly cleaned it out after it was brought to his attention. We are currently on our way back to Pennsylvania, so I can't provide additional information about any issues we may have between now and arrival at our final destination. His colleague was much more engaged with our concerns. I believe her name was Demelza. She was very helpful and was instrumental in having a different truck assigned after our issues with the first one. THANK YOU!!

great. 16' truck was more comfortable than expected. that matters during a 1400 mile trip.

I had a 16" truck. held all my stuff with a little extra room

I reserved a truck but they didn't have it as the other customers didn't return it on-time. So I got the cargo van instead.

Overall very satisfied.

A nice company to go with. Fortunately they had the van I wanted available, though it may help to call to make sure that the type of moving vehicle you needed is available. Picking and dropping the van off was easy and the van I had rode comfortably.

My truck was leaking from the roof

I was pleased with the price of our 16’ budget truck, but it was absolutely filthy when we picked it up. Curly fries and onion rings on the floor, nothing wiped down, a layer of grime on every surface… it was disgusting. We have to spend 2 hours cleaning the cab of the car ourselves before we could stand to be in it. The “quiet cab” was also EXTREMELY LOUD- nothing quiet about it. Even with the windows up it sounded like you were driving with the windows down. Almost hurt my ears.

Max went beyond the norm by offering to help us after closing time on a Sunday since Budget changed the pick up location at the last minute.

This was the worst move of my life. Budget didn't have the equipment I needed to move my car, despite my having reserved it more than a month in advance. They didn't bother to tell me until the day I picked it up, despite having known for two days that it wouldn't be available, which would have at least given me lead time to find an alternative. After about 4 hours on the phone with customer service, I was told the tow dolly would be available at some point on the day we were supposed to leave. We pushed our move back deciding to do the drive in 2 long days, instead of the 3 it should take, but when the day came they said they still didn't have one available and that they didn't know when they would. I finally got the tow dolly the day after I was supposed to leave. I had to push my move back by nearly five days which meant my partner ended up driving down without me, we had to leave one of our vehicles at our old residence to come back for later, I had to buy a last minute (very expensive) plane ticket to fly to my new home so I could start my new job on time (and rent a car to get there), plus we will have to book another plane ticket to fly back and get our other car at some point, which will also mean taking time off of work to do so. The owner/manager of the local office was great and felt bad for us, but was powerless to do anything to help us since there was no equipment in the entire state or region according to Budget's inventory manager. I have asked Budget to reimburse us for the excess costs associated with the delay (plane tickets, rental car, and additional days with the moving truck since it will be returned later than planned) and have to wait to hear back from upper management if they will approve the expenses. I do not understand why they offer a product that they clearly do not have available, that is a completely ridiculous way to run a business.

The condition of the truck we were given was dangerous. Front driver side tire was worn right down to the steel belt. I was amazed we did not have a blowout on the road, and the alignment was bad, the vehicle pulled continually to the right and the cab shook badly for the entire drive. And filthy inside as well.

They didn't have a truck. Didn't return my calls. I went with Fluid instead.

Really cheap and super loud truck. It also didn't have cruise control so it made driving unpleasant.

I showed up to get my truck and it was not the size I reserved, she said sorry nothing we can do about it we don't have the size of truck you ordered we always just give a larger truck. I of course find this highly unacceptable practice, I was not comfortable driving a larger truck for one and the gas cost was significantly higher for the larger truck. My daughter's belongings were not enough to fill a larger truck which created greater risk of them just moving around in the truck and getting broken. These practices should be changed, I should have received a call that the truck I needed wasn't available at the location I rented it from and given another option or location to pick up the truck size I actually reserved.

I made a reservation two months prior and they called me on the day of the move and said they didn't have it! I scrambled and got a PENSKE vehicle. Go with PENSKE in the first place... better equipment and even a better price!

trashed truck, poor condition, dirty, poor customer service at pick up, drop off went smooth

Cargo van worked fine and agents were helpful and professional. Both pickup and delivery sites were poorly signed making them hard to find, were understaffed resulting in delays and interruptions and had limited, excessively restrictive hours. Cargo Van itself had floor level tie-downs, but lacked upper level tie-down rails making it difficult to secure load.

Gave me a great deal. Military pricing.

Correct trucks were not reserved. Customer service at pickup was horrendous - attendant was arrogant, rude, and dismissive of our rental. Reserved two 16’ trucks, only had one 16’ truck available on day of move.

truck had 175,000 miles on it. but it did the job.

Good overall, but the doors in the cab did not close tightly and were fairly noisy on the highway.

Checking out and in was super fast and easy.

Nothing special. Billing appears to be a challenge. My rental reservation indicated an estimated cost of $325. I was billed $504. The difference was explained as a refundable deposit. Three days after the move I have not received the refund and am now chasing that down.

The original movers cancelled on the day I was scheduled to move. Therefore, I needed the truck an additional day. I rented the truck for two days, but I was not told during pickup that the second day drop-off was at 9:00 am. Therefore, I was charged an additional days rental.

Very helpful! Good service

The truck made it from PA to Texas.

They were pretty awful to work with. I had a pick up scheduled for 7:30, but the place didn't open until 8, so I was stuck hanging around on the street for 30 minutes. Then, they didn't have the furniture pads that I had reserved, so I was left without those. Once I arrived at my final destination, they tried to charge me an extra day, even though I was two days early, and made me jump through a ton of hoops. Just a terrible experience.

1. Truck was filthy, not even touched since the previous rental. Old food all over the floor. A roach crawled on my leg when I hit the gas pedal the first time. 2. They gave me a broken auto trailer and weren't sure they could find me another - huge amount of stress the day before my move. They ended up getting one towed from Wyoming (~1.5hrs away) for me, so I appreciated that... 3. until I dropped the truck off in Sacramento. The people at the location downtown there were rude and gave me crap about dropping off a day early (???), then told me the truck wasn't full of gas. I told them the gas gauge was at the same level as I got it, and it had been stopping there all trip long when I filled it. They then told me that the gauge was not functioning correctly but despite this, it was still on me to make sure it was "filled to the brim." I refused to drive the truck back across town and blindly pump gas into it with a broken gauge, so they charged me a $30 service fee plus the gas. Overall, terrible experience. Two stars because the truck itself actually drove and they found me a trailer, otherwise this would be a hard 1.

Given COVID froze almost everything for over 12 months, I would have thought the trucks would be cleaned inside especially. But no the cap was a pit of germs, the interior windshield had layers of dirt. $568.56; $.99/mile and $60 a day for insurance on a truck with 161k miles

The truck cab leaked in 3 places when it rained. The wipers needed replacing. The air conditioning did not work. Aweful experience...from picking it up to dropping it off.

Fantastic team! They were on time and worked very efficiently to unload and put everything onto my mom's 2nd floor apartment. Very safety focused and made sure nothing was broken. I would 100% use Jodie and his brother again!

Went with Budget since got a good deal through Costco Membership. Wish I'd gone with someone else. The truck was very old and barebones. If I had been doing a longer trip, it would have been miserable. The truck was exceptionally loud which was ironic given the outside of the truck touted the 'Quiet Comfort' of the ride.

No issues with the truck.

Budget was quick, efficient, and cost-effective for the purposes I needed to rent the truck.

We made the move in three trips with 16' and 26' trucks. The first 2 rentals went smoothly, but the third truck was not available until 3 days after the scheduled rental. Be aware reserving a truck ONY means you are reserving for the price, it is NOT a guarantee for the day you want it. Speaking of smoothly, the 26’ foot truck was horribly bouncy and rough in comparison to the 16’ trucks—you might want to wear a kidney belt. I don't remember rental the totals, but I rented through the Costco truck rental program.