ABF UPack® Reviews
Upack is affordable and reliable; I've used them before for a longer move with no problem since that time things were packed and strapped well. You need to make sure you pack well since freight isn't as gentle as other methods. Working with ABF/u-pack is easy by phone and online. I did have some trouble with the destination delivery bringing me a unloading ramp but otherwise ok.
Great experience. They didn't need money up front which helped us out a lot. No hassle, timelines were met without delays or excuses. Trucks dropped off on time and picked up on time. Great experience for low cost-You load and you unload yourself. Just be willing to work. If you cannot do the labor, hire moving help.
ABF was super easy to work with. They dropped the trailer when they said they would and picked it up the day I asked it to be picked up. They moved by household goods from California to Massachusetts and everything came through perfectly. I would definitely recommend them to anyone needing to do a self help move.
I am very pleased with my decision to use UPack as my mode of transportation. The best thing about them was the drop-off driver who went through quite a lot of maneuvering to ensure the empty trailer was in the most conveniently located place on my property. The trailer was in very good condition and even included a load-bar to secure items prone to tipping. Upon delivery all packed items were in the exact place I had placed them two days prior. Both drivers (origin and destination) were also very helpful in unloading the ramp and bulkhead partitions.
Truck was dropped off in a timely fashion. The customer service at our origin location of Elkridge, MD was great. Mark was awesome, friendly and very helpful with times and information. I think the communication at our destination, Orlando, FL could have been better. I had to call numerous times to get any information about the delivery of the truck. We had about 12,000 pounds of goods and a 28' trailer was an about perfect fit. We filled the truck. We chose ABF Upack because of referrals from others and would likely use them again.
Company is fair in price and customer service is excellent, however the ability to store our belongings near where we were moving to was not an option as they were full. This meant we had to leave our complete household in a trailer in 100+ temps in TX all summer. This led to melting and damage we did not anticipate. The truck drivers are very professional and extremely courteous and helpful.
On our "packing" side in AZ they were wonderful - on time, courteous and helpful. On our SC side our trailer was supposed to come at 12:00 PM and finally arrived at 11:30 PM with no ramp. The ramp finally showed up the next day. The truck drivers were really nice - it's the scheduling that seems to be a problem since it seems like their commercial deliveries take precedent over household deliveries. The price was right, compared to a regular long distance mover, but be prepared for delays if you use this service.
They dropped off on the specified day. The driver walked me through the setup procedure and answered any questions. Because we were travelling over 600 miles their tracking system kept us up to date on where our POD was and how soon we'd have it. Delivery of the POD went smoothly. Overall, I'm very satisfied with this company and, if I EVER move again, they would be my first choice.
Drivers and 28' trailer were good. Trailer roof had a hole in the roof which I patched with duck tape. They put the trailer where I asked and were very courteous. Negative comment would be: Trailer was absoluly filty inside. Had some kinda black dust inside. I did sweep out but needed cleaning. They need to clean (water hose) inside before delivering. I Would use them again
The people in the office and the drivers dropping off the trailer were very polite and helpful. It did take 14 days for my container to arrive instead of the quoted 8-10. I wasn't notified when the trailer arrived in the nearby city - I had to call. Maybe it was here sooner but I think it would have been good if they called to let me know when it arrived so I could schedule the drop off. I would highly recommend hiring professional moving help to pack your trailer. I had friends do it and they didn't pack the trailer as carefully or as compactly as professionals probably would have. As a result I probably paid for an extra 5-6 feet I didn't need. They meant well but just didn't do such a great job packing! I hired movers to unload at my destination point and it was definitely worth it. Using U-Pack wound up being several thousand dollars less expensive than hiring a regular moving company. I would recommend using them.