170,000 miles on the 16 foot truck. Very old and bad on gas.

We were given no instructions regarding the truck or trailer. The trailer had a tail light that did not work. Will not rent from Budget again.

Budget called just before we went to pick up truck to tell us that they did not have a 26' truck that we'd reserved and only had a 16' truck. We had to make 2 trips instead of one, the second trip with no moving help as the HireAHelper workers had another job to go to after one trip. I will not be renting from Budget Truck Rental again. The person at the office did apologize but it was really inconvenient and double the time it should've taken to move.

Truck low on oil, as well as leaked oil all over the drive way I moved from, it also needed a wheel alignment badly, that truck never should have been rented out. Staff is always great though.

The truck I got rubbed the plastic mud flaps on every driveway and turn.I took them the loaded truck they said it was fine. I had to endure that scratching noise along the whole trip.

I was provided with a very sketchy moving truck and car-hauling trailer. I picked up the truck at the scheduled time, but a car hauler was not provided at that time. I had to return several hours later that day to retrieve the car hauler.

Everything went as planned

They were fine but like to push their insurance. Probably necessary if you have a big truck.

The truck we rented, the door to the truck would not close. When we shared this with the staff, they unfortunately had no solutions. We ended up using rope to hold the door down but this was certainly a security and safety risk.

I reserved a 12" truck and received a van which made the moving more time consuming and costly

Good truck, good price, just a bit dirty.

Chose Budget because the rate was $80 less than competitors and for three days vs 24 hours. It gave me more time to load/unload. The truck was somewhat worn, but fulfilled it's purpose.

Truck was not in good shape. Very loud in the cabin. Front tires were out of balance which made for a very uncomfortable ride. Interior was dirty and not well taken care of.

great service from Budget!! Pick up and drop off went smoothly!!

The truck was a 16' and fit a one bedroom + den apartment and handled well on the road. The truck did have a flat and a half full tank at pickup. Service came quickly to fix the flat once called.

Budget trucks are reliable but the roof must of had a leak from the rain and there was slight water damage on some of our boxes.

Thanks to Budget truck rental at Van Born & Middle Belt, I got a truck and all went well.

Truck was dirty, Check engine light was on. Ride was definitely not smooth

Almost new truck. Ran great and MPG wasn't bad.

I could not have asked for easy.. amazing transaction from start to finish

Horrible experience this was my first time using Budget and they gave me a old truck that broke down multiple times it took me 6 days to get from phx to California, and charged me almost $1000.00 truck was noisy,old,shakes,pulls to the left and the ramp kept coming out of the rear. DO NOT USE BUDGET (WARNING)

The Budget office employee (Pat) deserves a medal for her efforts and attention to detail.

The men at budget were kind enough to let us in a little early. They explained everything well and were fun to talk to.

Budget representative was kind and explained the process well.

We used a 26-foot Budget rental truck for our move along with a car carrier trailer. The truck was in great shape, and everything was operational. We had no issues with this rental. The only call out is the location we picked the truck up at did not have furniture pads or a hand truck. Other than that, the rental truck and process were great.

The truck was not washed and very dirty. There was lots of ants and mosquitos.

It easy to book a truck rental. I called in the morning and she applied my AAA discount. Save $300.

The equipment was in great shape, no problems with the 16' moving truck or the car trailer.

The gentleman that helped me was friendly, courteous and helpful. Truck is good. All good.

Great process and good communication.

Easy, pleasant staff.

rough truck no power connection for phone lighter port broken

The whole process of renting the truck was amazing. The prompts on things I might need such as moving blankets and other things were very helpful. Budget had the very best pricing. The whole process was painless. There were no hidden added fees when I arrived to pick up the truck.

The truck got a flashing check engine light as soon as we got it. Customer service and roadside assistance were short with me on the phone, provided inaccurate updates when they updated at all, and were not timely in my replacement- took 23 hours to get a new truck. They also charged me differently than I was quoted, which is against the guarantee. The facility was closed where we needed to return the truck, and we were not given instructions on how to do so. The gas mileage was also terrible, and it cost over $200 in fuel. The truck leaked when it rained, and didn't have A/C that we could change, so you just dealt with getting it whenever the truck decided it was time for you to have it.

They canceled my truck reservation after 5 p.m. for the very next day. Letting me know they did not have any trucks available I was furious. Uhaul came to the rescue.

Made sure I had a reliable truck for the cross-country move.

Made sure I had a reliable truck for a long cross-country move.

They did not have the truck I had reserved, and gave me a cargo van with a half-drunk cup of old coffee in the cup holder. The truck was damaged all the way around, including having duct tape to hold on the windshield. I had arranged pick up in one City/State, with drop off in another City/State. When I tried to return the truck before the time stated on the contract, the place was closed. I was told by Budget on the phone to return it fist thing the next day, which I did. They tried to charge me for an extra date, but I got my money back. I will NEVER use them again. Very lousy customer service.

The rental process was simple and easy, with the truck available as scheduled. The staff at Aero Corporation - Bridgewater NJ were friendly and provided helpful assistance. The truck itself operated smoothly, and the return process was swift. Highly recommend over other transportation companies.

Very nice truck. It was new, only 12,000 miles on speedometer.

great service everything was good

The check-out and check-in process was a little lengthy, but the clerk was extremely courteous.

the truck I reserved wasn't returned on time so I got a bigger vehicle at a lower price.

Rented the 16 ft truck from Carl at the Chesterfield, MO location. He ensured that we had the moving blankets that we requested, the truck was new and in very good condition

A couple of couches and bedroom furniture

This is where it gets even better. Budget gave us a truck with a check engine light on, claiming it wasn’t an issue and to ignore it. Well it overheated while fully loaded with our possessions while going up a mountain. We had to have police and the fire department come. Then the truck was impounded with our possessions in it. We had to get a new truck in the morning while waiting for that one to be towed to our new house. The reservation for the new truck wasn’t in the system when we arrived to pick it up and that location was sold out so we had to drive across town to another location to get a different truck that also has the check engine light on. Also, it’s impossible to get through to customer service for help and when you do, they are clueless and dismissive

Very good price for rental and truck drove well.

This was my 2nd try at renting a 16 ft box truck. The first time was on June 29, 2023 but even though I had a confimation number I was told they did not have a truck for me on the day scheduled. This caused me to have to pay another months rent at the Public Storage Facility. This cost me $363. The second time went ok and I was able to pick up the truck and carry out the move from Novato to Clearlake.