Pretty average experience. The truck has some quite a bit of wear and tear and the steering tended to wander a bit, but not too bad.

Worst truck ever, told the lady at the counter and she said "Ok". The truck would not go faster than 40 mph up small hills. If you went over 60 mph, no AC. Check engine light on the whole time and the clerk said "that's normal". Had I not already loaded the truck with my stuff I would have returned ASAP... Moved 1 year ago and it cost me $400, this time $1,200 to go back to the same place I moved from... Rip off...

Ordered Budget truck to be told the morning of pick up that no truck was available and that I would have to wait while they tried to find a truck for me. I called Uhaul and had a truck in under 30 minutes.

We were happy with the price of the truck but it was very old and NO SHOCKS so the 300 mile trip was very loud and bumpy.

I understand that there may be some safety factors, but no cruise control for 1700 miles. And seats went back only so far. Legs bent all the way. Very little passenger leg room at all.

New truck, spotlessly clean.

older truck but ran really good. Was happy overall.

Saved thousands over the competition. Easy to drive and great customer service.

I had a cross country move and had reserved a tow dolly. Two days before I was scheduled to pick up my truck and trailer I received a call that the two dolly was damaged by the previous customer and there was not one available within 350 miles. It was too late to book with another company, so I had to arrange for someone to drive my car down and pay to fly them back. Budget's inability to accommodate my reservation cost me close to $1000 dollars beyond my moving budget. When I called customer service, the offered to refund me $110. I am still going to contact corporate, so I hope they will offer me something more reasonable. I don't have high expectations based on my experience thus far.

The customer service is lacking to say the least. If you need help, don't look for it here. Also you'll need to get transportation to and from pickup/drop-off, as there is zero parking, and they don't let you know that until you're already there to pickup your truck. Also any quote you get add at least $100 to because they'll add lots of fun "fees" when you pickup the vehicle.

A few hiccups in the reservation and delivery of truck but in the end it all worked out and customer service was excellent!

Great! No issues whatsoever.

Service was wonderful! Truck was helpful! Thank you!

Good used 16 foot moving truck. Tires were almost new. Got the job done.

The only issue was that we reserved a 12-foot box truck and they didn't have any in the lot at the time of pickup. We took a cargo van instead and that worked fine. Everything else was solid and easy.

Professional and appropriate. Better cost per mile than the competition.

The Silverthorne dealer leaves much to be desired! "We are not a full service Budget dealer, only a truck location". How true this is. They had no furniture blankets, takedowns, or anything...only a truck. They were not friendly and Budget should find another local dealer who cares!

Our budget truck was terrible. It was very unkept and gross inside. All the surfaces were sticky and even though we had put a car freshener we couldn’t get rid of the stench inside the cab. Customer service is also very poor when we tried to return the truck. They weren’t able to find our reservation in their system which delayed the return of the vehicle.

truck did not have ANY cup holders the running lights in the back did not work and therefore created a dangerous situation at night as I had no lights in the back for others to see me

Truck ran well, but cab extremely load.

Absolutely fabulous! They did such a wonderful job!

Nice truck and trailer. Also very helpful!

they over billed me for my truck which is being taken care of by my credit card company.

More than they asked for. I was quoted 49$. I even turned the truck in early, but they heaped on taxes and fees that took me to 90$. Truck worked well, gas was a struggle.

Truck was a little old and tended to have problems staying in overdrive

Truck drove like it was about to fall apart. We were not sure whether we would make it to our destination. I am certain the lady in the rental office had no idea about the driving condition of the truck. It definitely needs to be serviced.

Truck ran fine besides the ant's and the leaking cab when it rained :(

Had issues with the pick up site and my tow dolly not being available when it was reserved. Had to pick that up in another state which cost me my time and money.

The staff at checkout and return were fantastic. The truck (16') was well used. Check engine light was on when we picked it up (fuel cap?) and passenger side mirror's curb view mirror was broken. Cab was quiet and comfortable.

Reservation and service staff great. But the vehicle was in really rough shape; was not really safe to drive as it was missing mirrors and had broken light covers. I should have refused based on safety but I figured I could manage (which I did). Engine was fine. Great, comfortable ride. Not too expensive to gas up.

Horrible experience. I rented a truck online three days prior to my move. I received no notification that the truck was not available until I arrived the morning of my move. I called customer service which I was on the phone for 2 hours and the manager just kept making excuses that "things happen and should just calm down". Once I spoke to their Regional manager the following week, the investigation led to the truck being at the location the entire time( the manager and his associate were just too lazy to wash, clean, and prep the truck). My first and very last experience with Budget.

the truck was good - Rental company was wonderful

The Budget Truck we received had almost 200K miles on it. It was a total dog, and struggled going up hills. Thank God we did not have a mountain pass to go over. It took forever to get up to speed which was dangerous at times trying to merge into freeway traffic. The headlights were very dim which made night travel more challenging. Overall, not happy with this moving truck.

Budget texted me two days before my scheduled move to let me know that the catalytic converters of their trucks had been stolen and they could no longer honor any reservations. I had to scramble to find a different company that had a similar truck for a Saturday morning.

BudgetTruck called to tell me there is no truck 16 hours before pickup. I had movers coming whom I was paying by the hour! Then the dude tried to negotiate with me a time that day when he can give me a truck. Called the customer center and then the truck was magically available at the time I booked it. The truck was in terrible condition, we though it won't make the trip and die on the highway. Dirty, too. Not moving dirty, but sticky stuff in the cabin dirty.

The confirmed my reservation, but then canceled it literally as I was standing in the building to pick it up. The woman their said she had no trucks and didn't know what was happening (but called around and helped me get a Uhaul instead, she was great)

Had reserved a 16 foot truck six weeks in advance. Confirmed the truck two days before pick up. At pickup all they could give me was a 12 foot truck. Extremely frustrating.

Helpful in getting additional drivers approved. Have used them before.

Picked up our reserved truck for a one way move across the country. Had to call three days in a row to "remind" the pickup dealer in Brooklyn that we were picking up on Sunday, a day they were actually closed as it turns out. Thankfully they were there. The cab was filthy. Had to wipe it down with disinfecting wipes since we were going to be in it for hours and days. The tire light was on when we picked it up. Didn't go off, but didn't have any tire issues. The cab was not a quiet ride, as signage on the doors advertise, but the a/c worked! Hoped the truck would get us where we were going, and it did.

Budget was very accommodating when I add to unexpectedly add a couple of extra days to my time due to the no show movers.

Moving Truck plus trailer for my car. Would highly recommend. The price was a little high because i spent about 300 in insurance but with a long distance move it was needed. It was still the most cost effective company.

Great! Base fee, no charge for miles.

Just rented two trucks.

I was taking advantage off due to no trucks available in California. What would have cost 2500 dollars cost close to 8,000. Obviously truck rentals was not their main business and there were not helpful at all in getting our car trailer connected to the truck. In fact they had parked the trailer over bushes and it took two us quite a time to loosen up the trailer and get it connected. The truck was dirty. The car trailer was all dented and actually lost a tire in the desert The road service at that time was terrible it took. We broke down at 6:00 in 107 degrees. they arrived at 1:00 am, we were forced to sleep in our trucks in night time temps of 94 degrees due to no hotel rooms available. The trucks cab had hard knocking sounds in the roof top that lasted for long durations. They also forgot to give me the dolly I paid for. The good news was the smiling face and help from the Budget personnel in Murfreesboro.

We rented through Costco to get the discount. The truck was old & the cab and door leaked when it rained. I was worried about mechanical problems, but we had none! Next time, I'll try a different company.

They did give us a $50 refund. However, they never called us about the stuff that the movers did not get off the truck. We ended up getting charged 60 bucks for that.

The overpriced budget lived down to and below its title. No help with the trailer, the truck was unclean. Many miles of wear. Loud banging from windshear on roof of vehicle cab for much of the over 2,000 mile drive. Vehicle transport was all dented up and one tire burst in the middle of the california desert at 6:00 in the evening, 107 degrees outside. Free roadside, which has a few nice folks, took seven hours to get a person out to replace the tire. A second mishap of my own making in a larger city was quickly resolved however, so I do give raves to those who actually talk to you, even if after hours of waiting for the next person to answer. (Learned it was faster to place an on line report)

Easy truck rental. Ready when requested. Good condition for a NY to DC move. Truck rode well and AC was in excellent full force.