Budget® Reviews

Tish M

Lubbock, TX
Wrote a review on 9/7/2021
Budget Truck Review
(1 out of 5 rating)

I had a cross country move and had reserved a tow dolly. Two days before I was scheduled to pick up my truck and trailer I received a call that the two dolly was damaged by the previous customer and there was not one available within 350 miles. It was too late to book with another company, so I had to arrange for someone to drive my car down and pay to fly them back. Budget's inability to accommodate my reservation cost me close to $1000 dollars beyond my moving budget. When I called customer service, the offered to refund me $110. I am still going to contact corporate, so I hope they will offer me something more reasonable. I don't have high expectations based on my experience thus far.

Distance: 1,100 mi
Cost: $2,000
Per. Mile: $1.82
SqFt. Moved: 1,700

Shannon R

Orlando, FL
Wrote a review on 9/7/2021
Budget Truck Review
(2 out of 5 rating)

The customer service is lacking to say the least. If you need help, don't look for it here. Also you'll need to get transportation to and from pickup/drop-off, as there is zero parking, and they don't let you know that until you're already there to pickup your truck. Also any quote you get add at least $100 to because they'll add lots of fun "fees" when you pickup the vehicle.

Distance: 20 mi
Cost: $227
Per. Mile: $11.35
SqFt. Moved: 1,500

Joanne M

Astoria, NY
Wrote a review on 9/1/2021
Budget Truck Review
(4 out of 5 rating)

A few hiccups in the reservation and delivery of truck but in the end it all worked out and customer service was excellent!

Distance: 275 mi
Cost: $600
Per. Mile: $2.18
SqFt. Moved: 900

Jaya N

Denver, CO
Wrote a review on 8/30/2021
Budget Truck Review
(5 out of 5 rating)

Great! No issues whatsoever.

Distance:
Cost: $2,000
Per. Mile:
SqFt. Moved:

Joanne N

Provo, UT
Wrote a review on 8/28/2021
Budget Truck Review
(5 out of 5 rating)

Service was wonderful! Truck was helpful! Thank you!

Distance: 5 mi
Cost: $100
Per. Mile: $20.00
SqFt. Moved: 1,800

James N

Grass Valley, CA
Wrote a review on 8/26/2021
Budget Truck Review
(4 out of 5 rating)

Good used 16 foot moving truck. Tires were almost new. Got the job done.

Distance: 550 mi
Cost: $600
Per. Mile: $1.09
SqFt. Moved: 800

Kenneth C

Syracuse, NY
Wrote a review on 8/26/2021
Budget Truck Review
(4 out of 5 rating)

The only issue was that we reserved a 12-foot box truck and they didn't have any in the lot at the time of pickup. We took a cargo van instead and that worked fine. Everything else was solid and easy.

Distance: 350 mi
Cost: $700
Per. Mile: $2.00
SqFt. Moved: 800

Ted K

Yelm, WA
Wrote a review on 8/26/2021
Budget Truck Review
(4 out of 5 rating)

Professional and appropriate. Better cost per mile than the competition.

Distance: 100 mi
Cost:
Per. Mile:
SqFt. Moved:

Bill O

Breckenridge, CO
Wrote a review on 8/25/2021
Budget Truck Review
(2 out of 5 rating)

The Silverthorne dealer leaves much to be desired! "We are not a full service Budget dealer, only a truck location". How true this is. They had no furniture blankets, takedowns, or anything...only a truck. They were not friendly and Budget should find another local dealer who cares!

Distance: 1,280 mi
Cost: $1,370
Per. Mile: $1.07
SqFt. Moved: 2,000

Courtney T

Wadsworth, OH
Wrote a review on 8/25/2021
Budget Truck Review
(1 out of 5 rating)

Our budget truck was terrible. It was very unkept and gross inside. All the surfaces were sticky and even though we had put a car freshener we couldn’t get rid of the stench inside the cab. Customer service is also very poor when we tried to return the truck. They weren’t able to find our reservation in their system which delayed the return of the vehicle.

Distance: 1,600 mi
Cost: $1,700
Per. Mile: $1.06
SqFt. Moved: 1,010

David S

Broomfield, CO
Wrote a review on 8/24/2021
Budget Truck Review
(2 out of 5 rating)

truck did not have ANY cup holders the running lights in the back did not work and therefore created a dangerous situation at night as I had no lights in the back for others to see me

Distance: 1,400 mi
Cost: $1,300
Per. Mile: $0.93
SqFt. Moved:

Charles R

Saint Petersburg, FL
Wrote a review on 8/22/2021
Budget Truck Review
(4 out of 5 rating)

Truck ran well, but cab extremely load.

Distance: 1,075 mi
Cost: $550
Per. Mile: $0.51
SqFt. Moved: 1,200

Judie D

Brighton, MA
Wrote a review on 8/20/2021
Budget Truck Review
(5 out of 5 rating)

Absolutely fabulous! They did such a wonderful job!

Distance: 2 mi
Cost: $300
Per. Mile: $150
SqFt. Moved: 900

Denise R

Lawrence, KS
Wrote a review on 8/19/2021
Budget Truck Review
(5 out of 5 rating)

Nice truck and trailer. Also very helpful!

Distance: 891 mi
Cost: $1,500
Per. Mile: $1.68
SqFt. Moved: 1,500

Tiffany B

Orlando, FL
Wrote a review on 8/19/2021
Budget Truck Review
(1 out of 5 rating)

they over billed me for my truck which is being taken care of by my credit card company.

Distance: 250 mi
Cost: $1,300
Per. Mile: $5.20
SqFt. Moved: 1,100

Jeanne N

Ormond Beach, FL
Wrote a review on 8/16/2021
Budget Truck Review
(1 out of 5 rating)

More than they asked for. I was quoted 49$. I even turned the truck in early, but they heaped on taxes and fees that took me to 90$. Truck worked well, gas was a struggle.

Distance: 22 mi
Cost: $89.00
Per. Mile: $4.05
SqFt. Moved: 500

Ed G

Vero Beach, FL
Wrote a review on 8/14/2021
Budget Truck Review
(4 out of 5 rating)

Truck was a little old and tended to have problems staying in overdrive

Distance: 1,250 mi
Cost: $4,500
Per. Mile: $3.60
SqFt. Moved: 1,000

Paula W

Charlotte, NC
Wrote a review on 8/11/2021
Budget Truck Review
(3 out of 5 rating)

Truck drove like it was about to fall apart. We were not sure whether we would make it to our destination. I am certain the lady in the rental office had no idea about the driving condition of the truck. It definitely needs to be serviced.

Distance: 390 mi
Cost: $500
Per. Mile: $1.28
SqFt. Moved: 1,900

Anthony M

Cleveland, TN
Wrote a review on 8/11/2021
Budget Truck Review
(3 out of 5 rating)

Truck ran fine besides the ant's and the leaking cab when it rained :(

Distance: 2,150 mi
Cost: $3,500
Per. Mile: $1.63
SqFt. Moved: 1,750

Patricia D

Clementon, NJ
Wrote a review on 8/11/2021
Budget Truck Review
(3 out of 5 rating)

Had issues with the pick up site and my tow dolly not being available when it was reserved. Had to pick that up in another state which cost me my time and money.

Distance: 2,800 mi
Cost: $9,000
Per. Mile: $3.21
SqFt. Moved: 1,300

Griffin G

Fairborn, OH
Wrote a review on 8/7/2021
Budget Truck Review
(4 out of 5 rating)

The staff at checkout and return were fantastic. The truck (16') was well used. Check engine light was on when we picked it up (fuel cap?) and passenger side mirror's curb view mirror was broken. Cab was quiet and comfortable.

Distance: 512 mi
Cost: $1,210
Per. Mile: $2.36
SqFt. Moved:

Art C

Bethesda, MD
Wrote a review on 8/7/2021
Budget Truck Review
(3 out of 5 rating)

Reservation and service staff great. But the vehicle was in really rough shape; was not really safe to drive as it was missing mirrors and had broken light covers. I should have refused based on safety but I figured I could manage (which I did). Engine was fine. Great, comfortable ride. Not too expensive to gas up.

Distance: 400 mi
Cost: $1,000
Per. Mile: $2.50
SqFt. Moved: 500

Mario L

Miami, FL
Wrote a review on 8/7/2021
Budget Truck Review
(1 out of 5 rating)

Horrible experience. I rented a truck online three days prior to my move. I received no notification that the truck was not available until I arrived the morning of my move. I called customer service which I was on the phone for 2 hours and the manager just kept making excuses that "things happen and should just calm down". Once I spoke to their Regional manager the following week, the investigation led to the truck being at the location the entire time( the manager and his associate were just too lazy to wash, clean, and prep the truck). My first and very last experience with Budget.

Distance: 210 mi
Cost: $850
Per. Mile: $4.05
SqFt. Moved: 1,200

Barb J

Pittsburgh, PA
Wrote a review on 8/4/2021
Budget Truck Review
(5 out of 5 rating)

the truck was good - Rental company was wonderful

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David W

Bessemer City, NC
Wrote a review on 8/3/2021
Budget Truck Review
(1 out of 5 rating)

The Budget Truck we received had almost 200K miles on it. It was a total dog, and struggled going up hills. Thank God we did not have a mountain pass to go over. It took forever to get up to speed which was dangerous at times trying to merge into freeway traffic. The headlights were very dim which made night travel more challenging. Overall, not happy with this moving truck.

Distance: 1,525 mi
Cost: $4,300
Per. Mile: $2.82
SqFt. Moved: 1,500

Alexandra H

Columbia, SC
Wrote a review on 8/2/2021
Budget Truck Review
(2 out of 5 rating)

Budget texted me two days before my scheduled move to let me know that the catalytic converters of their trucks had been stolen and they could no longer honor any reservations. I had to scramble to find a different company that had a similar truck for a Saturday morning.

Distance:
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Elena S

Chicago, IL
Wrote a review on 8/2/2021
Budget Truck Review
(3 out of 5 rating)

BudgetTruck called to tell me there is no truck 16 hours before pickup. I had movers coming whom I was paying by the hour! Then the dude tried to negotiate with me a time that day when he can give me a truck. Called the customer center and then the truck was magically available at the time I booked it. The truck was in terrible condition, we though it won't make the trip and die on the highway. Dirty, too. Not moving dirty, but sticky stuff in the cabin dirty.

Distance: 50 mi
Cost: $120
Per. Mile: $2.40
SqFt. Moved: 750

Justin M

Minneapolis, MN
Wrote a review on 8/2/2021
Budget Truck Review
(1 out of 5 rating)

The confirmed my reservation, but then canceled it literally as I was standing in the building to pick it up. The woman their said she had no trucks and didn't know what was happening (but called around and helped me get a Uhaul instead, she was great)

Distance: 30 mi
Cost: $220
Per. Mile: $7.33
SqFt. Moved: 750

Chelsey M

Pasadena, MD
Wrote a review on 8/2/2021
Budget Truck Review
(2 out of 5 rating)

Had reserved a 16 foot truck six weeks in advance. Confirmed the truck two days before pick up. At pickup all they could give me was a 12 foot truck. Extremely frustrating.

Distance: 10 mi
Cost: $100
Per. Mile: $10.00
SqFt. Moved:

Steven G

Chicago, IL
Wrote a review on 8/1/2021
Budget Truck Review
(4 out of 5 rating)

Helpful in getting additional drivers approved. Have used them before.

Distance: 2,083 mi
Cost: $3,000
Per. Mile: $1.44
SqFt. Moved:

Elizabeth O

Brooklyn, NY
Wrote a review on 7/30/2021
Budget Truck Review
(3 out of 5 rating)

Picked up our reserved truck for a one way move across the country. Had to call three days in a row to "remind" the pickup dealer in Brooklyn that we were picking up on Sunday, a day they were actually closed as it turns out. Thankfully they were there. The cab was filthy. Had to wipe it down with disinfecting wipes since we were going to be in it for hours and days. The tire light was on when we picked it up. Didn't go off, but didn't have any tire issues. The cab was not a quiet ride, as signage on the doors advertise, but the a/c worked! Hoped the truck would get us where we were going, and it did.

Distance: 2,900 mi
Cost: $2,700
Per. Mile: $0.93
SqFt. Moved:

Ben R

Sarasota, FL
Wrote a review on 7/29/2021
Budget Truck Review
(5 out of 5 rating)

Budget was very accommodating when I add to unexpectedly add a couple of extra days to my time due to the no show movers.

Distance: 600 mi
Cost: $1,150
Per. Mile: $1.92
SqFt. Moved: 3,200

Elisse A

Oviedo, FL
Wrote a review on 7/26/2021
Budget Truck Review
(5 out of 5 rating)

Moving Truck plus trailer for my car. Would highly recommend. The price was a little high because i spent about 300 in insurance but with a long distance move it was needed. It was still the most cost effective company.

Distance: 1,200 mi
Cost: $1,000
Per. Mile: $0.83
SqFt. Moved: 1,200

Jennifer N

Decatur, GA
Wrote a review on 7/26/2021
Budget Truck Review
(5 out of 5 rating)

Great! Base fee, no charge for miles.

Distance: 250 mi
Cost: $350
Per. Mile: $1.40
SqFt. Moved: 1,200

Wayne H

Durham, NC
Wrote a review on 7/25/2021
Budget Truck Review
(5 out of 5 rating)

Just rented two trucks.

Distance: 31 mi
Cost:
Per. Mile:
SqFt. Moved: 2,600

Wayne U

Murfreesboro, TN
Wrote a review on 7/23/2021
Budget Truck Review
(1 out of 5 rating)

I was taking advantage off due to no trucks available in California. What would have cost 2500 dollars cost close to 8,000. Obviously truck rentals was not their main business and there were not helpful at all in getting our car trailer connected to the truck. In fact they had parked the trailer over bushes and it took two us quite a time to loosen up the trailer and get it connected. The truck was dirty. The car trailer was all dented and actually lost a tire in the desert The road service at that time was terrible it took. We broke down at 6:00 in 107 degrees. they arrived at 1:00 am, we were forced to sleep in our trucks in night time temps of 94 degrees due to no hotel rooms available. The trucks cab had hard knocking sounds in the roof top that lasted for long durations. They also forgot to give me the dolly I paid for. The good news was the smiling face and help from the Budget personnel in Murfreesboro.

Distance: 2,005 mi
Cost: $8,300
Per. Mile: $4.14
SqFt. Moved: 1,600

Marilyn D

Phoenix, AZ
Wrote a review on 7/20/2021
Budget Truck Review
(2 out of 5 rating)

We rented through Costco to get the discount. The truck was old & the cab and door leaked when it rained. I was worried about mechanical problems, but we had none! Next time, I'll try a different company.

Distance: 1,500 mi
Cost: $1,600
Per. Mile: $1.07
SqFt. Moved: 1,000

Ben H

Fort Worth, TX
Wrote a review on 7/20/2021
Budget Truck Review
(3 out of 5 rating)

They did give us a $50 refund. However, they never called us about the stuff that the movers did not get off the truck. We ended up getting charged 60 bucks for that.

Distance: 700 mi
Cost:
Per. Mile:
SqFt. Moved: 724

Wayne U

Chino Hills, CA
Wrote a review on 7/17/2021
Budget Truck Review
(1 out of 5 rating)

The overpriced budget lived down to and below its title. No help with the trailer, the truck was unclean. Many miles of wear. Loud banging from windshear on roof of vehicle cab for much of the over 2,000 mile drive. Vehicle transport was all dented up and one tire burst in the middle of the california desert at 6:00 in the evening, 107 degrees outside. Free roadside, which has a few nice folks, took seven hours to get a person out to replace the tire. A second mishap of my own making in a larger city was quickly resolved however, so I do give raves to those who actually talk to you, even if after hours of waiting for the next person to answer. (Learned it was faster to place an on line report)

Distance: 2,000 mi
Cost: $8,000
Per. Mile: $4.00
SqFt. Moved: 1,690

Sam R

Washington, DC
Wrote a review on 7/17/2021
Budget Truck Review
(5 out of 5 rating)

Easy truck rental. Ready when requested. Good condition for a NY to DC move. Truck rode well and AC was in excellent full force.

Distance: 260 mi
Cost: $900
Per. Mile: $3.46
SqFt. Moved: 350

Ron F

Fort Lauderdale, FL
Wrote a review on 7/16/2021
Budget Truck Review
(5 out of 5 rating)

Reliable and easy to return

Distance: 1,400 mi
Cost: $2,200
Per. Mile: $1.57
SqFt. Moved: 800

Jacob S

Fresno, CA
Wrote a review on 7/16/2021
Budget Truck Review
(5 out of 5 rating)

Superb Service! Not one problem and outstanding customer service! My family and I thank you for a seamless and cost-effective experience!

Distance: 2,575 mi
Cost: $1,445
Per. Mile: $0.56
SqFt. Moved: 3,300

Ryan D

Tampa, FL
Wrote a review on 7/15/2021
Budget Truck Review
(4 out of 5 rating)

Good service, no complaints.

Distance: 1,100 mi
Cost:
Per. Mile:
SqFt. Moved: 2,300

Jim R

Midlothian, VA
Wrote a review on 7/14/2021
Budget Truck Review
(5 out of 5 rating)

I am half through my move and will give a complete review when I return the truck. Rob at Willow Run Truck Rental on Broad Street, Richmond, VA was great to work with and extremely efficient in getting my paperwork prepared and me out the door quickly.

Distance:
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Karen P

Geneva, IL
Wrote a review on 7/14/2021
Budget Truck Review
(3 out of 5 rating)

the truck was filthy inside (smelled like urine) we cleaned it all with clorox wipes and they were black. I know it is a truck but it was super gross

Distance: 900 mi
Cost: $1,700
Per. Mile: $1.89
SqFt. Moved: 200

Clark B

Johnson City, TN
Wrote a review on 7/14/2021
Budget Truck Review
(5 out of 5 rating)

26' truck and flat haul trailer, both worked as they should, over 700 miles.

Distance: 720 mi
Cost: $1,100
Per. Mile: $1.53
SqFt. Moved: 700

Sam E

Chicago, IL
Wrote a review on 7/13/2021
Budget Truck Review
(1 out of 5 rating)

Honestly cannot say enough bad things about Budget. Will absolutely never be using them again. To start with, the local location where I picked up the truck was just hysterically bad. I tried calling the location *literally* 15 times because I had crucial, time-sensitive questions and they just flat-out never picked up the phone. We actually witnessed them outright ignoring calls while we were in the building. Beyond that, they were outright rude, didn't give me the hand-trucks that I paid for, and acted surprised when we demanded a refund for that. Driving the truck itself was just as bad. It was a Ford E-350 which had some of the worst handling and suspension I've ever experienced in a vehicle. With every tiny bump, the truck felt like it was about to collapse in on itself. In fact, about 30 minutes into the drive, I drove over a slightly bumpy stretch of road (the kind of thing you wouldn't even think twice about in another vehicle) and it rattled the truck so badly that the airbag light came on. Dealing with that ended up costing so much time that I wasn't able to get to the truck drop-off location in time. They had the audacity to actually charge me the extra day, too! Just do yourself a favor and don't bother.

Distance: 200 mi
Cost: $500
Per. Mile: $2.50
SqFt. Moved: 850

Michael M

Wheaton, IL
Wrote a review on 7/13/2021
Budget Truck Review
(1 out of 5 rating)

Worst rental company ever. A Month in advance I reserved an 18' truck. When I showed up all they had was a 12 footer. They offered no assistance to correct the error they made. They asked me if I was willing to drive 50 miles to pick up the correct truck and would not offer any other option. When I protested they cancelled my reservation. Terrible customer service. When I reluctantly took the 12 footer they over charged me! After the move (which took 3 trips due to the small truck), Budget Customer service was no help. I requested a supervisor 7 different times and NO ONE EVER CALLED ME BACK!. NEVER use budget Truck rental ! simply a terrible experience.

Distance: 3 mi
Cost: $65.00
Per. Mile: $21.67
SqFt. Moved: 1,350
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