Budget® Reviews
Horrible. We reserved a month before our pick up date and they did not have the vehicle. They found a larger vehicle at a location 20 miles away and sent us there to get it. The lady in Pt. St. Lucie was quite rude. Reminded me of the Soup Nazi in Seinfeld. She was like "maybe I can find a solution for you, maybe I won't." And we had flown down there, rented a car from Budget, etc. Truck was in good shape and drove well -- the saving grace of our experience.
Local Budget Dealer gave me a truck with Engine Warning Light and told me nothing was wrong and ignore the warning lights based upon the maintenance shop they got the truck from. I had no choice as it was the only 26' truck on the lot. 800 miles into the trip - you guessed it - STOP ENGINE IMMEDIATELY Light/Buzzer. Roadside Assist did all they could. Took 2 maintenance actions and 3 failures in 100 miles, and they finally gave us a new truck (and load transfer crew). Lost 48 Hours, but Budget reimbursed us for 2 additional night hotel and per diem without question. I didn't appreciate the attitude of the local office. When I called to ask them a simple question (Not blame them) - the person got extremely defensive and started to read me the riot act. Even after I explained I just had a simple general question - he kept on & on. I couldn't get him to shut up and ended up hanging up on him. Budget would have gotten 5 stars - Nashua NH Local Office - 1 star due to employee attitude.
We rented a 12 foot rental truck for a move out of a college apartment online for a specific date and time. When we arrived to pick up the truck, they did not have it and offered to let us use a 26 foot truck! What?! We were never informed that they would not have the truck. We should have received at the very least, a courtesy call to let us know. We rallied and found a truck at Uhaul. Thank goodness they had a truck for us. They actually had what they said they had online.
They mistyped my email address at booking which caused some problems as I did not get a confirmation number. Took a couple more phone calls but they did resolve the issues. Had also ordered pads which were not delivered with the truck so had to rent them from U-Haul at the last minute. Truck was fine and pick-up and drop-off agents were very fast and courteous.