I rented a 16 ft truck with a full-on dolly for my car. When I arrived at their office the truck was ready. I asked for help from a lot worker to guide my car onto the dolly and they refused. Then they said they would call another worker to help. I waited an hour and the desk person said she 'forgot to tell me' that nobody would help. I ended up spending $147 for 5 minutes of a tow truck driver's time to load my car and get out of there. The truck got surprisingly good gas mileage and I quickly got used to handling the truck and trailer. 1300 miles later, I returned the truck to courteous workers at my destination without incident. It wasn't until I drove my own car (after 5 days of driving the truck) that I realized just how badly worn the brakes on that truck were.

I had an 8:30 am reservation. despite the office hours being listed as 7:30 am-6:00 pm---no one showed up until 9:20. I rented a 12 foot box truck. One truck would not start, the other one had a flat tire. Had to take 16 foot truck. First one would not start....the 4th and final truck DID start...but worse gas mileage...larger truck. Will never rent from them again.

Affordable compared to U-Haul

My rental pick-up was easy enough, but the guy forgot to include the dolly and moving pads I pre-paid for.

I was fortunate to receive the last truck in a very large radius. Budget reps on both ends phenomenal even though dealing with all the hardship and chaos from the storm

Had a flat tire with a broken stud and was stranded in Sturgis South Dakota on the side of the highway. When we called budget roadside assistance for help they sent out a company specializing in semi-truck repairs even though we had a moving truck + tow trailer. Not only were they not able to do a complete fix (They fixed the flat after 5 hours, but did not fix the stud) but the contractor, who budget sent to fix the stud, did not arrive for another 26 hours! Their roadside assistance, which is $140, is incoherent and a complete waste of money. I will never be going with budget again.

When I got there, the store was closed and the truck was there but I had no way of getting the keys, they said it was probably because of the recent hurricane, and rescheduled me for a different place, but it was a bit of a pain - I only moved a dining room set, not a whole home

great unpacked warehouse and moved to home and put in garage 1 bedroom 132 boxes

I requested a cargo van. Nothing larger would work where we had to go and unload. I paid for it and got email reminders I was all set. THEN, THERE WERE NO CARGO VANS AVAILABLE IN MY AREA. I had to cancel the van and go to U-HAUL THE SAME MORNING OF THE MOVE. I was on a time constraint because I was having movers meet us at the destination to do the unloading. VERY FRUSTRATING. NEVER USING BUDGET AGAIN!!!!!

The online calculator was perfect for determining the size truck I needed! It was easy to maneuver and easy to pick up and return.

We rented a Budget truck in Lakewood NJ. Jerry ( I think) was the nicest guy. He went above and beyond to make sure we had the right size truck and provided great customer service. Would highly recommend his rental company.

Cheap and it works, had good AC

Got a truck at the last minute and it was easy.

The Budget pickup and drop off location staff provided great customer service!

It suited our needs and was pretty seamless.

Easy process - great service.

Nice truck rode great. Both Weirton Rental and Budget Cars and Trucks were easy to work with. Highly recommend them.

Horrible. We reserved a month before our pick up date and they did not have the vehicle. They found a larger vehicle at a location 20 miles away and sent us there to get it. The lady in Pt. St. Lucie was quite rude. Reminded me of the Soup Nazi in Seinfeld. She was like "maybe I can find a solution for you, maybe I won't." And we had flown down there, rented a car from Budget, etc. Truck was in good shape and drove well -- the saving grace of our experience.

Truck was not clean, also was damaged

I was not pleased to have gotten a black van. Black in the summer is not a good combination since black gets hotter than a white wan would. The Navigation display on the truck indicated that the display was too hot and for me to turn the display off.

Truck was in pretty bad shape (broken exterior mirror, dirty interior) but did achieve the objective of transporting our apartment furniture and household goods from Brooklyn to Chicago.

Truck was in pretty bad shape (broken exterior mirror, dirty interior) but did achieve the objective of transporting our apartment furniture and household goods from Brooklyn to Chicago.

Picking up and dropping off was great, but the truck itself was a rough ride. Transmission was slipping and I didn't know if it would make the last 100 miles of the trip.

Truck had check engine and sounded weird, but over all drove fine. The truck was clean, very easy pick up and drop off and offered the best pricing for the size needed.

Great quality truck. Drove well.

Van was a little beat up. but worked fine

Truck was clean and ready to go on time

One woman at the check in counter was overwhelmed - but doing a good job for being swamped. The 16' Ford truck ran fine.

Our Budget truck was perfect and got us from Texas to Illinois with zero problems! It was fairly comfortable and easy to drive too, all things considered, and the size was perfect!

No problems getting the truck or with the truck.

Truck performed as expected at 9 mpg

Affordable,on time.exemplersry service.

The truck size I reserved was not available for my reservation, The truck I received had some mechanical issues and didn't operate and accelerate properly. I will never rent a Budget truck again, and would not recommend this service to anyone.

Overall good experience, but the process for renting/returning is time consuming and cumbersome. Staff were friendly and competent, but the location was under staffed.

Local Budget Dealer gave me a truck with Engine Warning Light and told me nothing was wrong and ignore the warning lights based upon the maintenance shop they got the truck from. I had no choice as it was the only 26' truck on the lot. 800 miles into the trip - you guessed it - STOP ENGINE IMMEDIATELY Light/Buzzer. Roadside Assist did all they could. Took 2 maintenance actions and 3 failures in 100 miles, and they finally gave us a new truck (and load transfer crew). Lost 48 Hours, but Budget reimbursed us for 2 additional night hotel and per diem without question. I didn't appreciate the attitude of the local office. When I called to ask them a simple question (Not blame them) - the person got extremely defensive and started to read me the riot act. Even after I explained I just had a simple general question - he kept on & on. I couldn't get him to shut up and ended up hanging up on him. Budget would have gotten 5 stars - Nashua NH Local Office - 1 star due to employee attitude.

Truck died the day we rented and they said it was our issue and we had to go through insurance to fix it. Literally rented it 2 hours prior to it breaking.

The company did not even have a truck reserved for me at the location I requested. Th

Budget was great and they helped me find HireAHelper!

OKAY; WHEN TRUCK PICKED UP BY US, FUEL SAID FULL. DROVE 5 MILES TO HOME AND HAD TO STOP AND GET $40 GAS. DON'T THINK FUEL WAS FULL. DROVE PERSONAL CAR TO BUDGET AND COMPLAINED ABOUT GAS PURCHASE AND GOT PACKING BLANKETS FREE -25- TO USE.

Everything went fine. No problems.

Didn't have the car dolly that I had reserved over 3 weeks in advance. Didn't inform me until the morning of the scheduled pick up. Instead of costing $122 to get the car to Oregon, it cost over $1,000.

Truck has 25,000 miles so it is pretty new. Badly needed a front end alignment. I had to drive 2500 with a truck that constantly pulled to the right. My arm is now sore. I'll be glad to get the truck back.

Good truck, pricing was okay.

Good overall service

truck leaked over the passenger seat when it rained.

We rented a 12 foot rental truck for a move out of a college apartment online for a specific date and time. When we arrived to pick up the truck, they did not have it and offered to let us use a 26 foot truck! What?! We were never informed that they would not have the truck. We should have received at the very least, a courtesy call to let us know. We rallied and found a truck at Uhaul. Thank goodness they had a truck for us. They actually had what they said they had online.

They mistyped my email address at booking which caused some problems as I did not get a confirmation number. Took a couple more phone calls but they did resolve the issues. Had also ordered pads which were not delivered with the truck so had to rent them from U-Haul at the last minute. Truck was fine and pick-up and drop-off agents were very fast and courteous.

Budget crewed me badly. They gave me a cargo van instead of 12 foot trucked I had reserved. I will never used them again.