16 foot truck was filthy in the cab. Had not been vacuumed in a long time. Grass remnants in seats and cup holders. Was basically a piece of junk. Cab was very loud and water leaked in on my back when driving in rain. It was a 1,000 mile one-way drive so probably wanted to get ride of it to another dealer.

I was very happy with the booking system and rates. However, the night before our move (a Friday just before 5pm) we received a call that a truck wasn't available - supposed to pick up at 10am the next morning. After multiple calls, we were told it would have to wait until Saturday morning to sort out. It was very stressful. Finally, at 8am on Saturday we called the location and they miscommunicated and did have our truck. It all worked out but the stress during an out of state move could have been prevented. Customer service at the truck pickup location was great.

Budget truck rental is a very poorly organized business. Not only did we "reserve" equipment that was not available, the equipment was not available anywhere within a 40-mile radius of us. I learned from the manager at the rental location that this was typical of Budget truck rental services.

I highly recommend Budget as their truck was dependable and staff, at both our pick-up and drop-off locations were super friendly and helpful.

Budget was affordable

Equipment in very bad condition but ease of pick up and drop off. They do not respond to requests to fix or exchange.

Truck was not ready when promised but it was due to the previous renter. Truck was great and rode nicely

Budget 16' Truck Rental worked out for one small and one large storage unit full of items.

Disappointed with overall Budget experience. Truck cab was absolutely rank and there was no way I was going to spend 30 hours in it without cleaning it myself, which I had to do. I was also given verbal information that contradicted the written contract that I signed and was caught in the middle of two Budget truck locations arguing with each other over what fuel and DEF levels I was to return the truck at. Small detail, but a real pain to deal with

The rental truck pulled to the left. The front end shook slightly at 70mph. The truck had no wiper fluid. And the worst was, when I pushed the accelerator, the air conditioner fan stopped working. I drove 3 days without air conditioning because of this issue.

I rented through AARP - they gave me a beaten down truck with over 135,000 miles to drive another 2000 miles, and offered no assistance on hooking up the car transporter or help loading my car, that all I had to do myself alone in Budget parking lot - not safe for my age or considerate of safety. Likewise, I call Budget support several time during my trip as I wasn't sure the truck was going to make it; each verbal queue sent me to a phone bank for products that were not Budget Roadside Assistance. Never again.

easy, fast and had the truck ready for me

Gave me a truck with under inflated tires and dirty. Had blow out and took 10 hours to finally get repaired.

They were great but charged another day because the movers were 2 hours

Did not inform me of the special technique needed to fill the tank and charged me extra.

Shame on Budget for utilizing this sham of a company as reputable day laborers/ movers

I booked my Budget Cargo Van about 1.5 months ahead of time and received a price of $700 for my van. When coming back to check again to adjust my pickup date from Friday to Thursday, the rate was drastically decreased. While I was ecstatic about the savings, I was quite confused how this could be. Additionally, if you rent a cargo van, please note that you may need to purchase their insurance. Due to the nature of this van being classified as Commercial and the pounds, my insurance would only cover liability and Budget requires there by comprehensive coverage. Good thing I received the savings I mentioned because I had to pay $150 for that insurance. I would like to shout out Mason at the Craighhead location in Charlotte. Needless to say, I was very upset about the additional insurance charge I had to pay. He had no reason to be kind to me and yet he was. He was empathetic and understanding and defused the situation better than any I have ever seen. I really appreciate him and his kindness. The van was quite banged up and the radio was operational, but the move went off without a hitch and return was a breeze. Not sure I will rent with them again as there were several gothchas, but this move did work out.

Truck had no bluetooth. Badly needed an alignment. Really loud on the highway at speeds of 50 mph or above. Sometimes I couldn't hear the navigation on my phone. Had to wear my headphones so I could hear. Weekend after hours drop off in Elston Ave in Chicago was messy. Drop off lot was full and people had to drop off and park on the street. Instructions weren't clear.

I drove my 26 foot rental over a 1,000 miles without any incidents.

Less than 24hrs prior to the pick up time, we were told they would not have a truck available for us.

We rented a 12 foot truck from Maggie Valley and returned it to Wilmington. Everyone was easy to work with.

We had a reservation for a 16FT truck and on our way to pick up our truck, we got a call saying they no longer had this truck available. They could only provide us with a 12FT truck as a solve. They did not apologize for the inconvenience, nor did they give us any sort of discount.

Instead of picking up truck 10 minutes away, I got a call an hour before pick up time that informed me that I needed to pick up the truck 70 miles away in LA rush hour. Instead of loading the truck at 9:30 am , I was loading the truck at 1:30 pm, alone. Friends who were to spend the morning helping me had to go to work. Also the engine light was constantly on. I was told to ignore it. The additional cost of a taxi to pick up the truck was $150

I've rented from Budget before and always appreciate their competitive prices and how smoothly the trucks drive.

Truck was dirty inside, sunflower seeds and a spill on the center console.

Truck was ready when i got there

Did not have any of the equipment we needed. However, the price to rent the truck was comparable.

Austin and Devon were phenomenal!

Great service hard working

Would never use the Eatontown Budget again. When I arrived to pick up the truck they said, "oh, we tried to call, we didn't get the truck there so you have to go to our other location 17 miles away". They did ultimately get the truck there 2 hours later. Upon return, their office was closed (were suppose to be open) so we left keys in drop box. Days later I received calls from Budget Loss prevention asking why I haven't returned the truck. They guy at Budget Eatontown said , "oh I can't access the system and the owner is out" I am still waiting for them to get their act together and close out my rental and provide a final bill

No problems with the truck.

Steve Miguel JR did a fantastic job

My experience was good with Budget was good. The truck worked out well and everyone I talked to was professional. My only thought was that the truck was a little run down and could use a steering wheel alignment.

Plder truck but it got the job done. The key holder fell out a couple of times

My daughter took care of acquiring the rental truck. she will give her rating and review separately.

Felt a bit rushed on the pick up end. The document I had to sign was hard to read. Very few details provided about the vehicle or 'rules'. The drop off was fine.

not up front with pricing. Didn't provide a receipt after returning the truck

Drove the van my self

Rent truck was no problem its helper's that were horrible

We were supposed to have a 16 FT truck at 11:30. We did not. When we arrived at the Palm Harbor location we were told that someone should have contacted us to offer a different location for the pick-up. Nobody did. The guy at the desk highlighted a number to call to make these arrangements myself. He was rude, smug, and condescending If I ever rent from Budget again it will not be this location. After half an hour on the phone I was able to get a smaller truck at the New Port Richey location, but they did not have the dolly requested. I am amazed that Budget stays in business considering how messed up the logistics of their fleet has become.

Make sure you check the truck and know your insurance they ask a lot of questions.

As a moving company, Budget was really good. Truck was ready and pick up was smooth. HOWEVER, what gets them the rating is the actual condition of the truck. The brakes likely need to be replaced or some other front end work, there is a horrific, violent shimmy when you try to brake, especially if you're going over 40, and that same shimmy is present if you're going over 60. In short, this truck is an accident waiting to happen.

Nice truck. Good gas mileage for 16 ft box truck. Staff at pick up was very helpful and had smiles. Norfleet Dr Winston Salem, NC 27105 United States

Steve & Mark was Great

Unfortunately all of the 16' and similar size trucks had been rented from the rental companies before we could schedule. We snagged one of the few 12' trucks left and made some compromises. It worked fine and had no problems except limited cab room meant reclining the seats was far too limited and just wish they would ditch the low rear step and install an 8' ramp.

There were huge problems in picking up my truck, including a change of pickup location and in rental fees. By the time I had it all sorted out and arrived with the truck, the helpers I hired had already been on-site for a half-hour.

The Budget staff were GREAT. They are kind, professional, and accommodating. After hours dropoff is available and simple. The inside of the truck was clean and stench-free. The pricing was great. I would book with Budget again.

1 week before my scheduled move Budget cancelled, with no explanation. I called and found out that corporate agreements with UPS trump private customers. Bad form, Budget!