The day before I was supposed to pick up the truck, I received a call from Budget saying my truck had mechanical problems and I needed to call customer service. Upon calling customer service, they said they would locate a truck and call me back within 2 hours. They did not call back, then customer service closed for the day. The next morning I called again, they said they would locate a truck and call me back within 2 hours, and THEY DID NOT CALL BACK AGAIN! I called back, told them the problem and asked to speak with a supervisor. I never got to speak to the supervisor, but they did find me a truck, 2 1/2 hours later than my original reservation time. They neglected to tell me that the new pick up location opened later than the original location, and I waited in their parking lot for 20 minutes before they opened.

The price was right (much cheaper than Penske, Ryder) but they didn't have the hand truck that was requested. Also didn't have any blankets for us but we were able to get them from U-haul (which was their suggestion). Otherwise, everything was smooth.

Great new truck. Glad had seating for 3. back up camera and all... Very impressed with smooth drive as well.

The national company gave me the reservation, but the local company did not have a truck available. The local company finally was able to get the truck I need at the last moment.

They were really busy but gave me free moving blankets rentals for our wait.

Truck and car carrier were not ready when promised and we had to drive 2 hours out of our way to get the car carrier. When all was said and done, we were inconvenienced AND overcharged.

The van was fine, but the AC was not working so I would double-check before signing the final paper.

Aside from waiting 8 hours on the side of the road due to a tire blowout, no complaints.

The truck had a flat tire when I arrived to pick it up and the trip was delayed 4 hours. The auto trailer had a flat 13 hours into the trip resulting in a 4 and one-half hour delay. And the truck's motor experienced failure about 3 miles from my destination requiring a tow. Several years ago I used another Budget truck without any difficulty. I will never use Budget again and suggest other potential customers follow suit, WFB

Nice trucks that was fairly easy to drive. Much better than crappy Uhaul trucks

Cancelled my truck 24 hours before I was going to pick it up after confirming my reservation two days prior. Stated reason for cancellation was "inventory issues." The spokesperson claimed they had cancelled 15 reservations this week alone. They also had no recourse for me. Unacceptable for when you are moving across the country and relying on the truck to get you there. Had to scramble to find another truck from a different company. Never again.

Renting the truck and trailer were super easy.

The truck I rented was not well maintained. I had to have a second truck brought to me, my truck had to be unloaded and reloaded, then the second truck, in the middle of the move (over 800 miles away) had a mechanical issue. Overall - a very bad experience.

Truck was good. Did everything needed. 16' truck had more than enough room for the one bedroom apartment. Victor was great to work with.

The pick-up site was good and the truck was very easy to work with. My only complaint would be the a/c struggled to work when going up hills on the road. In Texas in 100+degree heat this is a huge thing.

Old truck, and had no power to go up hills (35mph going up hills) and speed topped out at 65mph on flat highways.

We rented a 16' truck a month in advance. A day before I got a call from the location saying they didn't have a truck for us. Which I understand can happen based on long-term rentals taking an extra day or two...However, they then told me they couldn't help with alternative options and gave me a generic Budget number to call. I talked with 4 separate Customer Service people over a span of 6 hours. Each new one didn't have information on my case or notes from prior calls and said they were searching other options in the area but I never heard back from them. I eventually got an email saying the reservation was cancelled with no warning. Thank goodness we were able to work with another company (Penske) and they were able to get us a truck. First and last time working with Budget.

Unusual let-down from an otherwise generally positive experience renting through Budget. Booking online took me to an incorrect address, the vehicle was extraordinarily dirty and dinged/dented, and the air conditioner never worked. The folks I worked with to correct the address problem and file the paperwork for renting the truck were helpful and professional. It was really a truck that likely should have been removed from the fleet that caused ire.

I has reserved a 16’ truck 2 months before my move. The day of the move they noticed me that their 2 16’ trucks were in the shop for repairs and therefore they could only offer me a 12’ truck. This resulted in , Me having to putting many items in storage which will cost me $208 a month and then I will have to rent a truck again to get the items from Virginia to North Carolina. Plus the truck the rented mr had no catalytic converter which was the reason they gave for the 16’ truck not being available. NOT HAPPY with the additional costs.

The truck broke down half way, and took 4.5 hours to resolve. Customer service was of little help, and the manager at the drop-off location admitted the truck shouldn't have been rented because of its poor condition.

Kyle at the Kyle, TX location is an outstanding individual to deal with. I can NOT recommend this location enough. Very much a knowledgeable individual on the trucks and willing to make the rental as pain free as possible. Questions were addressed immediately. They will continue to get my business.

Old truck but all worked well

Cargo van was clean and ran well. Unfortunately, the back door lock did not work. Because we were traveling 650 miles, which required an overnight stay at a hotel we had to rig up a system, using tie down straps to secure the back door from inside the van to prevent it from being opened up while left in the parking lot overnight.

all things worked as planned

This was my first time renting a cargo van and was nervous to drive a large van, especially for a long distance. The van had some wear to it, but the seats were surprisingly comfortable for the long drive. The staff in Charleston were very accommodating and friendly. My only complaint is that I never got a receipt when I dropped off the van in NY after hours.

made it to my location 660 miles everything worked ,

My pick up location got changed because they didn't have the truck I reserved (they did offer a larger truck at no additional charge but I wasn't comfortable driving a larger truck). I dropped the truck off a day early and the guy at the counter said I could drop the key and go since he was waiting on a different customer. It's 3 days later and I haven't received confirmation it's closed. I was told to call back...

Everything went smoothly, truck was clean and ran well.

Good service and price, quick and easy

Good, truck was very sound, but not cleaned before pickup and it smelled horrible of cigarette smoke

Very nice, very helpful

Truck has a governor on it that doesn't allow it to go very fast. I was passed by multiple Uhaul brand trucks. Suspension was good, nothing broken after going over several bumps and potholes. Gas mileage was terrible, I stopped every 250 miles on a 34-36 gallon tank, but I expected as much. I moved a one bedroom with dining room, living room, and storage closet and it fit everything. Ride wasn't bad, wish it had cruise control though.

They didn't have the truck ready at the location it was reserved but they did call us and let us know and found an alternative location. While we weren't thrilled, and it was a major pain, we understand that they have no control over another customer who may not return a truck as promised. We appreciate that they took the time to call around and find the nearest location with the same truck and honored our contract price. It was a pain but it got resolved in the long run -we lost a day of loading and that sux.

They changed pick up location without notification. Second location closed at our scheduled pick up time.

Best ever movers ever

Cost and service was great! The truck itself was marked as "quiet ride" it was nowhere near quiet, even from a moving truck standpoint.

We had to organize within 24 hours a new moving truck with a car trailer, as Budget informed us the day before we needed the confirmed and booked equipment that it was not available. So we had to drive a significant detour, and they were not really engaged in finding a solution (the local person tried but without success).

Provided exactly what I requested, on time and ready to be used. Easy to order, pick up, and return. Will use again.

Truck was available as promised. Representative was friendly

Did not have the size truck that i reserved 3 weeks ahead of pick up date. Truck had 168,000 miles on it and was in poor condition.

Great truck. Good shape, clean and pretty good on fuel for the size of the truck (16')

Budget took care of us and gave us a truck to drive from Charleston to Orange County.

We got a 16' truck with a car dolly to tow my wife's car. The truck was exactly what we needed & for a great price considering we traveled over 1000mi. We actually ended up getting a flat on the trailer though, & getting roadside assistance was a little difficult. Aside from that, using Budget Truck Rental was a great decision to help us move to our new home! When & if we need to move again, we will be using Budget!

1 star is too high. It was miserable. I had an 8am pickup appointment but the location did not open until 9. I had movers on the clock waiting. I was originally told I could leave my car for a few hours only to be denied and had to move it. I was told there was no night drop. I had a noon dropoff time only to find that same location was no open until 2pm. I had to drive back a second time to drop the key and was asked why I did not leave it in the night drop. Enraging!!! Never use Budget truck rental on Anderson Rd in Rock Hill, SC

AARP recommendation with discount and collision waiver

I made an outstanding choice.

Moving truck needed to be cleaned inside, lights, council and steering column filthy. Thankfully the truck made it!

The truck was kinda old and had several dents. We had to use a cigarette plug in to charge our cell phones. No updated equipment on the truck.