Budget® Reviews

Lewis L

Laurel, MD
Wrote a review on 8/21/2023
Budget Truck Review
(5 out of 5 rating)

Very nice truck. It was new, only 12,000 miles on speedometer.

Distance: 600 mi
Cost:
Per. Mile:
SqFt. Moved: 2,000

Jerold M

Ponte Vedra Beach, FL
Wrote a review on 8/21/2023
Budget Truck Review
(4 out of 5 rating)

great service everything was good

Distance: 400 mi
Cost: $450
Per. Mile: $1.13
SqFt. Moved: 700

Anna W

Denver, CO
Wrote a review on 8/18/2023
Budget Truck Review
(5 out of 5 rating)

The check-out and check-in process was a little lengthy, but the clerk was extremely courteous.

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Cheryll M

Fort Collins, CO
Wrote a review on 8/16/2023
Budget Truck Review
(5 out of 5 rating)

the truck I reserved wasn't returned on time so I got a bigger vehicle at a lower price.

Distance: 1,900 mi
Cost: $2,000
Per. Mile: $1.05
SqFt. Moved: 600

Tracey D

Charlotte, NC
Wrote a review on 8/14/2023
Budget Truck Review
(5 out of 5 rating)

Rented the 16 ft truck from Carl at the Chesterfield, MO location. He ensured that we had the moving blankets that we requested, the truck was new and in very good condition

Distance: 750 mi
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SqFt. Moved:

Andrew C

Wentzville, MO
Wrote a review on 8/13/2023
Budget Truck Review
(4 out of 5 rating)

A couple of couches and bedroom furniture

Distance: 20 mi
Cost: $100
Per. Mile: $5.00
SqFt. Moved: 500

Samantha M

Owens Cross Roads, AL
Wrote a review on 8/13/2023
Budget Truck Review
(1 out of 5 rating)

This is where it gets even better. Budget gave us a truck with a check engine light on, claiming it wasn’t an issue and to ignore it. Well it overheated while fully loaded with our possessions while going up a mountain. We had to have police and the fire department come. Then the truck was impounded with our possessions in it. We had to get a new truck in the morning while waiting for that one to be towed to our new house. The reservation for the new truck wasn’t in the system when we arrived to pick it up and that location was sold out so we had to drive across town to another location to get a different truck that also has the check engine light on. Also, it’s impossible to get through to customer service for help and when you do, they are clueless and dismissive

Distance: 25 mi
Cost: $450
Per. Mile: $18.00
SqFt. Moved: 3,200

Adrienne R

Rockaway Park, NY
Wrote a review on 8/12/2023
Budget Truck Review
(5 out of 5 rating)

Very good price for rental and truck drove well.

Distance: 800 mi
Cost: $400
Per. Mile: $0.50
SqFt. Moved: 1,200

Allan K

Novato, CA
Wrote a review on 8/11/2023
Budget Truck Review
(2 out of 5 rating)

This was my 2nd try at renting a 16 ft box truck. The first time was on June 29, 2023 but even though I had a confimation number I was told they did not have a truck for me on the day scheduled. This caused me to have to pay another months rent at the Public Storage Facility. This cost me $363. The second time went ok and I was able to pick up the truck and carry out the move from Novato to Clearlake.

Distance: 120 mi
Cost: $377
Per. Mile: $3.14
SqFt. Moved: 100

Kasie T

Charleston, SC
Wrote a review on 8/9/2023
Budget Truck Review
(3 out of 5 rating)

The Budget Rental process online is straightforward and easy enough. I picked up my vehicle at the Citadel Mall location. The rental process on-site occurred without incident. While the customer service interaction was certainly nothing worthy of praise, the truck itself drives and rides very nicely and super comfortable seats. I was also impressed by the rearview mirror reverse video vision that facilitates maneuvering the truck. The price of insurance is quite high in my opinion. Truck = $20/day. Insurance nearly $70. :/

Distance: 6 mi
Cost: $115
Per. Mile: $19.17
SqFt. Moved: 750

Nathan W

Merrillville, IN
Wrote a review on 8/4/2023
Budget Truck Review
(5 out of 5 rating)

Great truck, was very clean and practically brand new. Servicer at the location was quick and easy to work with.

Distance: 40 mi
Cost: $120
Per. Mile: $3.00
SqFt. Moved: 1,800

Vaishali V

Chicago, IL
Wrote a review on 8/3/2023
Budget Truck Review
(3 out of 5 rating)

The truck which was provided by budget was very dirty and not in good condition. It seemed the truck had not gone through proper maintenance. Apart from the driving and cleanliness, we had booked 16ft truck which is sufficient to move 2b2b apartment. The trailer of the truck we in good shape, with some store bought straps every item stayed in place and was not much hassle during transport.

Distance: 1,200 mi
Cost: $700
Per. Mile: $0.58
SqFt. Moved: 670

Denise D

Fort Lauderdale, FL
Wrote a review on 7/31/2023
Budget Truck Review
(3 out of 5 rating)

I received a last minute email that my truck would not be available for 4 hours and they did nothing to help me find another truck. I had paid help arriving and no truck to put things in. I had to call Budget and get the ball moving on another truck which that particular person was very, very helpful. We wound up being over two hours behind schedule once we picked up the truck and they had NO hand truck available even though I paid for one. Very frustrating and made the move so much harder.

Distance: 140 mi
Cost: $500
Per. Mile: $3.57
SqFt. Moved: 800

Robin J

Indianapolis, IN
Wrote a review on 7/31/2023
Budget Truck Review
(4 out of 5 rating)

Truck was fairly new and drove as well as can be expected for moving truck. There was a governor for speed which did become cumbersome at times when attempting to pass on hills to get out of the way of others coming up from behind.

Distance: 1,100 mi
Cost: $1,200
Per. Mile: $1.09
SqFt. Moved:

Bruce B

Middletown, RI
Wrote a review on 7/29/2023
Budget Truck Review
(3 out of 5 rating)

Gas was almost full. Moving blanket were not available and when your moving those thing are a neccessity. Tire warning lite stayed on the whole trip.

Distance: 83 mi
Cost: $200
Per. Mile: $2.41
SqFt. Moved: 200

Bing H

Cambridge, MA
Wrote a review on 7/25/2023
Budget Truck Review
(1 out of 5 rating)

Unprofessional organization and bad planning. I booked 2 months in advance, but was still left dangling at the last minute leaving me to run around town because of bad coordination on the part of budget even though I confirmed 24 hours in advance. I move a lot and have never had such an unprofessional experience.

Distance:
Cost: $1,800
Per. Mile:
SqFt. Moved: 720

Andrew C

San Antonio, TX
Wrote a review on 7/21/2023
Budget Truck Review
(5 out of 5 rating)

Truck worked great, AC worked great but was noisy in the cab driving down the highway and no USB plug for phone etc.

Distance: 300 mi
Cost: $470
Per. Mile: $1.57
SqFt. Moved: 700

Chip W

Chicago, IL
Wrote a review on 7/20/2023
Budget Truck Review
(5 out of 5 rating)

Easy to maneuver. Convenient transportation.

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Tom C

Malvern, PA
Wrote a review on 7/18/2023
Budget Truck Review
(5 out of 5 rating)

The gentleman assisting me was incredibly helpful. The truck was prepared and ready before I arrived. When I realized that it would be too small for the job, I promptly requested an upgrade. The location was fantastic and accommodated my request, truly saving the day. Returning the truck went smoothly without any issues, and the staff at the location were exceptionally friendly

Distance: 40 mi
Cost: $145
Per. Mile: $3.63
SqFt. Moved: 1,200

Marcia D

Oceanside, CA
Wrote a review on 7/18/2023
Budget Truck Review
(3 out of 5 rating)

We needed a trailer and the truck didn't have the necessary set up to accomadate the trailer. Imagine, a moving truck not able to use a trailer?

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Richard C

Maitland, FL
Wrote a review on 7/17/2023
Budget Truck Review
(5 out of 5 rating)

They were on time and got the job done. Excellent !

Distance: 250 mi
Cost: $300
Per. Mile: $1.20
SqFt. Moved: 100

Lesa R

Bristol, TN
Wrote a review on 7/15/2023
Budget Truck Review
(4 out of 5 rating)

Lowest price I could find

Distance: 1,500 mi
Cost: $4,800
Per. Mile: $3.20
SqFt. Moved: 2,300

Jacob S

Los Angeles, CA
Wrote a review on 7/11/2023
Budget Truck Review
(2 out of 5 rating)

The truck cost came in $200 more expensive than quoted when I picked up the truck. I reserved a car hauling trailer for the back of the truck weeks in advance. 2 days before my move Budget called and told me there are no car trailers on the entire west coast and that Im out of luck. They offered no discount or anything to remedy the situation, just told me to go figure it out. 16' truck basically fits a 1 bedroom apartment, was very difficult to pack our 2 bed in this size even though it advertised it to comfortably fit this.

Distance: 400 mi
Cost: $1,000
Per. Mile: $2.50
SqFt. Moved: 900

Tracy D

Lawrence, KS
Wrote a review on 7/10/2023
Budget Truck Review
(5 out of 5 rating)

Great service and price!!!

Distance: 1,100 mi
Cost: $2,000
Per. Mile: $1.82
SqFt. Moved: 800

Jessy N

Fogelsville, PA
Wrote a review on 7/10/2023
Budget Truck Review
(5 out of 5 rating)

Great truck love them got truck myself

Distance: 50 mi
Cost: $150
Per. Mile: $3.00
SqFt. Moved:

Steve T

Boynton Beach, FL
Wrote a review on 7/9/2023
Budget Truck Review
(3 out of 5 rating)

Reservation not honored - no truck available had to drive 30 miles each way for truck pick up

Distance: 300 mi
Cost: $300
Per. Mile: $1.00
SqFt. Moved: 2,000

Carl R

Cypress, TX
Wrote a review on 7/5/2023
Budget Truck Review
(3 out of 5 rating)

The truck size estimate on the website was way off. We had to leave some of our furnishings behind.

Distance: 2,300 mi
Cost: $2,750
Per. Mile: $1.20
SqFt. Moved: 1,500

Hannah W

Aurora, CO
Wrote a review on 7/2/2023
Budget Truck Review
(1 out of 5 rating)

I cannot explain to you the trouble they have caused me. The locations are managed poorly. You may or may not get what you reserved (even if you called to confirm the day before). The locations tell you one thing then customer service another. Nothing was clean and the truck rode horribly. It was the cheaper option but it was NOT worth it. You get what you pay for. Cheap, poorly run, innacurate, mishmash chaos.

Distance: 1,000 mi
Cost: $1,500
Per. Mile: $1.50
SqFt. Moved: 1,200

Trevor R

Columbia, MO
Wrote a review on 7/1/2023
Budget Truck Review
(5 out of 5 rating)

Great deal on a truck -- much cheaper than other companies. Definitely recommend Budget Truck Rental.

Distance: 500 mi
Cost: $480
Per. Mile: $0.96
SqFt. Moved: 1,200

Jerry B

League City, TX
Wrote a review on 7/1/2023
Budget Truck Review
(4 out of 5 rating)

Packing truck could have been beeter.

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Daurie M

Altamonte Springs, FL
Wrote a review on 6/29/2023
Budget Truck Review
(4 out of 5 rating)

I was given a good truck but it looked as if it had never been cleaned. Aside from the mess the truck had good brakes and was an easy driver.

Distance: 50 mi
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SqFt. Moved:

Paige C

Panama City, FL
Wrote a review on 6/26/2023
Budget Truck Review
(5 out of 5 rating)

Everything was great - no issues !

Distance: 500 mi
Cost: $450
Per. Mile: $0.90
SqFt. Moved: 2,000

Kaylin N

Chicago, IL
Wrote a review on 6/25/2023
Budget Truck Review
(5 out of 5 rating)

Friendly customer service, and in a neat eclectic shop (Elston ave) Fast and easy pickup and drop off. Will use them again for sure!

Distance: 10 mi
Cost: $50.00
Per. Mile: $5.00
SqFt. Moved: 1,100

Susan B

Tallahassee, FL
Wrote a review on 6/21/2023
Budget Truck Review
(1 out of 5 rating)

Got there to pick up our truck and they did not have the truck we needed. We ordered it 3 weeks before. They were very sorry but our movers were at the house waiting for us. Had to get a truck from Penske in a hurry. We did.

Distance: 360 mi
Cost: $500
Per. Mile: $1.39
SqFt. Moved: 1,200

James P

Little Elm, TX
Wrote a review on 6/20/2023
Budget Truck Review
(1 out of 5 rating)

Went to get truck and trailer, signed everything and checked setup, but lights didn’t work. Because we already signed, the office said I had to call roadside assistance and wait a couple hours even though I hadn’t left yet. Finally got them to give me a much older truck, which had a check engine light lit due to an overdue oil change. Also, right rear tire on the trailer was nearly bald. When I went to load the car hauler the ratchet straps on the trailer were rusty and took me 30 minutes to get them freed up. On the drive from Charlotte to Dallas, we had to pull over on the shoulder in Atlanta as one of the ramps came unlocked and began to slide out. In Birmingham AL, the right rear tire on the trailer blew up, damaging the trailer fender but thankfully not our car. Had to pull off the highway in a bad part of town and try to get Budget Roadside Support. Multiple calls and tickets for support as Budget claims 24/7 roadside support and I paid $69.95 for Roadside Safety Net. No tire could be found as the trailer had mismatched tires. Three had been 225 75 R15 but one was 205 75 R15. One ticket was cancelled without our knowledge or notification, the other never had a follow up. In the end we had no help so after waiting 3 hours we had to find and pay for our own used tire to be installed while also unloading our car and limping along. We never heard back from Budget Roadside nor Goodyear on either ticket. When we returned the truck and trailer the Budget office tried to charge us for fender that tired explosion damaged.

Distance: 1,100 mi
Cost: $1,000
Per. Mile: $0.91
SqFt. Moved: 800

Mary O

Urbandale, IA
Wrote a review on 6/19/2023
Budget Truck Review
(4 out of 5 rating)

I did not find out until a couple of days before my move that the business where I reserved a truck was closing down and did not have a truck for me. They finally found one an hour away. We had to pick it up at the new location and drive it back to my home which made it late in the afternoon before we could start loading. The man at the new location was very helpful and got us going in a new truck. My driver drove the empty truck back to the dealer after unloading.

Distance: 600 mi
Cost: $850
Per. Mile: $1.42
SqFt. Moved: 1,500

Elaine H

Plano, TX
Wrote a review on 6/15/2023
Budget Truck Review
(4 out of 5 rating)

The truck was in reasonably good shape and easy to drive. There are a couple of raised areas in the bed of the truck that made it harder to load and it was taking up valuable space. We can't figure out how to turn the light on in the back interior of the truck. There was no loading ramp on this truck. Because it was a small load it was not that big of an issue but I was not aware that there would not be a ramp! The cost of the truck included collision coverage. This was a 10 X 15 storage unit that was not full.

Distance: 992 mi
Cost: $1,300
Per. Mile: $1.31
SqFt. Moved: 150

Richard H

Johnstown, CO
Wrote a review on 6/7/2023
Budget Truck Review
(1 out of 5 rating)

Received a 16' Box Truck with a Car Hauler. I made this reservation 3 months prior to pick-up and contacted the Budget Truck location in Longmont Colorado at least 5 times prior to the pick-up date as well as 48hrs prior to confirm that a safe, inspected truck and Trailer would be provided. None of this occured!!! Day of pick-up total confusion at Budget in Longmont CO. I questioned the safety inspection of the truck and trailer since the truck "gas" had over 172,000 miles on it and the trailer/c ar hauler seemed to have a questionable tire. I was assured by the customer service person "Kimberly" everything was checked out and good for the 1500 mile road trip. Once truck was loaded and car on Hauler we noticed that the tires were all low and one very low. I needed to find air on a Memorial Day weekend and fill all. All were 40lbs low!!! This tribe failure occured thought out the 3 day trip where I needed to fill the tires every 1-2hours until one tire on the car hauler blew out at 9pm on a very dark highway in the middle of nowhere! I was advised by Budget Truck Rental Emergency service to drive on the rim of the wheel the 40 miles needed to get to my hotel. With the rim shooting flams driving 25 mph with massive big rig trucks flying by not comforting. At the hotel I called Budget Truck Rental Emergency Service again to confirm a repair which I was informed it would be the following morning. Next day 7am I called Budget Truck Rental Emergency Service to confirm the repair was still occurring at which time I was informed NO it has been canceled!!! Budget Truck Rental Emergency Service proceeded to find another 3rd party service to repair the Car Trailer, which they did. But this company has no tires available for my needs. I had ben informed that Tractor Suppy 3 miles away had the tire and wheel in stock which I explained to the service company. They sated they could not buy a tire on my behaklf and want me to walk there buy the tire and roll it back at which time they could install it. REALLY! I proceeded with extreme caution and no other option to give my CC# to this unknown person who was able to make the purchase and arrive with the new tire and rim. As this was occurring the service person realized how poor the other tires were on the other side of the trailer and rotated the better of the two bad tires so the majority of the weight would rest on the better tire. In doing this the service person noticed the rims of both tires were damaged and bent on the interior of the wheel. Reason why the air would not stay!!! This nightmare continued even 1 - 2 hour of refilling tires for 2 more days. In addition we encountered a severe rain storm which lasted for 3 hours where the rain came into the cab of the truck on both driver and passenger side through where the cab and box of the truck meet. Both myself and daughter were soaked from the rain for the 3 hours. Contacted budget about all of this and the best they were willing to offer was 25% of the entire bill. My advise the name says it al lBUDGET, look elsewhere if you can and if you must use Budget, GOOD LUCK!!!

Distance: 1,500 mi
Cost: $2,200
Per. Mile: $1.47
SqFt. Moved: 800

Cheryl H

Henderson, NV
Wrote a review on 6/4/2023
Budget Truck Review
(5 out of 5 rating)

Tony was honest and very helpful. As an FYI even though you’ve made a reservation with Budget well in advance that doesn’t guarantee you a truck however, Tony stayed on top of the situation and carefully monitored the incoming and outgoing reservations to ensure our truck was available and ready for pickup as scheduled. We so much appreciate his efforts he was very very helpful!

Distance: 900 mi
Cost: $1,300
Per. Mile: $1.44
SqFt. Moved: 1,100

Joseph V

Phoenix, AZ
Wrote a review on 6/1/2023
Budget Truck Review
(2 out of 5 rating)

I ordered a 12’ truck was given a 16’ truck which was okay. The interior of the truck was filthy. I cleaned it a bit just so I could feel comfortable. The person who rented the truck was clueless about the operation. i asked for help with Bluetooth for my phone he said it did.t have it but it did. I was not able to adjust the mirrors and he was not help. I drove with poorly adjusted mirrors. Budget is usually a good company my experience with this truck which i rented in Phoenix for a trip to Salt Lake City. I rented before and this truck was NOT UP TO PAR.

Distance: 700 mi
Cost: $600
Per. Mile: $0.86
SqFt. Moved:

Kevin B

Punta Gorda, FL
Wrote a review on 6/1/2023
Budget Truck Review
(5 out of 5 rating)

Amazing Job by Paul and Donovan. Will absolutely use them again. On time, prompt and worked hard!

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Robert M

Bella Vista, AR
Wrote a review on 5/31/2023
Budget Truck Review
(4 out of 5 rating)

very good truck, size , cost of rental

Distance: 900 mi
Cost: $1,400
Per. Mile: $1.56
SqFt. Moved: 1,000

Larry W

Belleville, PA
Wrote a review on 5/25/2023
Budget Truck Review
(2 out of 5 rating)

The roof over the cab had an area that was "smeared" with some sort of roof sealant. During my cross country move I drove in rain for 2 1/2 days. Water was coming in and running down my back. Had to buy and wear a raincoat. Very uncomfortable and distracting, which could have been a safety issue. I had to call a Budget corporate# to report after returning the truck to the dealer. The agent said I should have reported to my Roadside Assistance Policy?? They offered a refund of $113, but I pushed for more. I really don't believe I should of had to pay for such a piece of junk!

Distance: 1,800 mi
Cost: $1,350
Per. Mile: $0.75
SqFt. Moved: 600

Denise J

Tomball, TX
Wrote a review on 5/24/2023
Budget Truck Review
(5 out of 5 rating)

No transportation was needed.

Distance: 15 mi
Cost: $215
Per. Mile: $14.33
SqFt. Moved: 915

Hunter T

Brooklyn, NY
Wrote a review on 5/22/2023
Budget Truck Review
(5 out of 5 rating)

Truck was very reliable

Distance: 1,500 mi
Cost: $2,500
Per. Mile: $1.67
SqFt. Moved: 1,500

Jacquelynne W

Alameda, CA
Wrote a review on 5/21/2023
Budget Truck Review
(4 out of 5 rating)

I would have given five stars...but the gentleman who was at the pick-up location seemed to be upselling an elderly woman. Her booking ended up being another (approximate) $20 PER DAY. I did not like that. He must have picked up on that because when it was my turn, he did not ask me about adding insurance and instead handed me declination form. The allowed miles were perfect. I had to make a stop out of the way and did not have to pay for any overage on the mileage. Dropping off the truck at the Glendale location was quick and easy. Very friendly staff there.

Distance: 350 mi
Cost: $680
Per. Mile: $1.94
SqFt. Moved: 1,100

Luke W

Middleton, WI
Wrote a review on 5/19/2023
Budget Truck Review
(4 out of 5 rating)

Average and mostly as expected, which is good. No major issues with reservation, pickup, or return. Truck cab interior was very dirty when received. Reservation indicated diesel, though we ended up with gasoline, which likely increased fuel costs.

Distance: 900 mi
Cost: $1,200
Per. Mile: $1.33
SqFt. Moved: 1,800

John B

Ocean Shores, WA
Wrote a review on 5/18/2023
Budget Truck Review
(5 out of 5 rating)

Nice trucks and service. Used truck for storage while home closed.

Distance: 120 mi
Cost: $470
Per. Mile: $3.92
SqFt. Moved: 1,400
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