The budget truck rental place I returned my truck to in Boulder was great but the man who owned the Budget in Arlington was a complete jerk and didn't even get us our moving blunts, lied to use about our bill and also insulted my husband after he asked a simple question. I will never use Budget again from my negative experience in Arlington.

The vehicle I was given needed an alignment and when I tried to fill the gas tank before returning the vehicle the gas cap would not open. The drop-off Budget Rental Representative told me the gas cap was not the appropriate cap for a GM truck. Basically, someone lost the original cap and replaced it with one that did not fit the particular truck. The cost to rent this truck was definitely not worth the money. I was charged for a certain number of miles whether I used the maximum miles allowed or not and even though I returned the truck earlier than planned the cost remained the same. The pick-up Budget Representative specifically told me I would need to top off the gas because the needle in the truck would not register a full tank otherwise and I would be charged for not filling up the tank. When I did this I ended up spilling gas on the ground. Basically, more money down the drain because of this rental. I do not plan to use Budget Truck Rental in the future.

Total disaster - extremely disappointed. Despite reserving truck 6 weeks in advance (on-line), calling 3 days in advance to confirm and then again the night before to confirm at the specific location we were supposed to pick up the truck - the truck was UNAVAILABLE the morning we went to pick it up (with the clock starting on 3 professional movers in an hour:-( ...) They could not find us a truck anywhere within a 30 mile radius (we live in a large city) and told us that our reservation only guaranteed a rate, not a truck. Nothing was done to help. We got on the phone and found a truck at UHaul (where we should have gone in the first place) The truck was 40% less expensive and they were professional and prepared - the truck was clean and well-maintained. Happy ending without any help from Budget - save yourself a headache and go to UHaul first.

Budget did a fine job.

Awesome job! On time, knowledgeable and efficient. A pleasure to work with.

Budget was the least expensive. The 16' truck was perfect for our two bedroom apartment.

Truck smelled awful, but was OK to drive.

I added to my reservation several times and they always accommodated. They also found us a car carrier at the last minute when we decided to trailer one of our cars. Make sure to change your address with USPS first to get the 20% discount coupon with Budget. We also added 3 dozen moving blankets. They aren't the highest quality, but they worked!

did not have the equipment I requested on the truck, did not have the size truck I reserved available, were not very friendly

I rented the truck for two days. They cost more than U-Haul but u-Haul was a pain in the you know what.

The check engine light on the truck kept popping on and off, the AC didn't work, and AC light was on. But I got there.

Careful and methodical... Moved 300 miles and not a problem at all!

Everything went fine except for a few small complaints - a broken tail pipe on the truck we received, a bit of attitude from the clerks at both the pickup and dropoff space (although they ultimately were accommodating, and one person at the other end was especially helpful). But in general everything behaved the way it needed to. My biggest complaint is that I wish Budget offered a greater range of truck sizes. The 16-foot truck we got was far too big, but the next size down, 10-foot, would likely have been too small.

Overcharged for pads and handtruck compared to other companies, but had unlimited mileage that I needed.

I used Budget b/c I received a discount with them just for using HireAHelper. I am glad I used them though b/c the guys at the shop where I picked it up were very kind, courteous and knowledgeable about their trucks. They took the time to talk to me about my options and the type of move I was doing. When I arrived they had the truck waiting for me and it was in good condition. I have no complaints. I would use Budge again and I recommend them to anyone moving.

Older but dependable truck. Cruise would have been nice.

Budget in Arlington is the most horrible vendor I've ever dealt with in the DC area. The owner insulted my husband and belittled him after he asked a simple question about how the car carrier worked. Even though I ordered my truck and moving blankets a month before my move, they failed to provide them and then lied to me and told me they were not on my order whereas I have an email proving differently. I'm going to write a more detailed review and plan to post it on every major review site (which I've never done before) because my experience with Budget in Arlington was so disappointing and frustrating.

I reserved my truck based on the size Budget suggested on their website. Unfortunately, I think they only base it on furniture and not the amount of boxes filled with the items that come out of the closets and dressers. I should have ordered larger than a 16' for a 2 bedroom apartment. The price was the best on the website and customer service gave me an additional 10% discount for using Budget.

The guy at Budget was rude. No one was in the office when we went to puck up the truck, sign on door said "went to lunch, be back between 1 and 1:30" I had scheduled a return for 1:00 on Sunday and asked about their Sunday hours and was told I better be there before 1:00 because they lock the door and won't help if you get there at 1:00. Overall, the guy had attitude as soon as he walked in the door from lunch...customer service was nonexistent! He never walked us to the truck and told us the wrong location of the truck so we were walking all over looking for the truck. When we did find the truck it was dirty inside, the previous renter had spilled something and left trash in the truck. I will never rent from Budget again

We just rented the moving van. The size was just right for the job.

My truck had serious transmission problems after I drove it " looked like it was there for awhile. Apparently the seal finally went on my drive. Should have been caught with maintenance in my opinion. While the Budget Roadside Emergency Service people were great, it took 6 additional hours to finally get on the road. I was stuck 140 miles from home and it was hot. Budget did send some men to offload the bad truck and load the replacement truck. I might use Budget again, but not the provided I rented from this time.

Very bad experience - truck developed a serious transmission problem on the was to the storage company. It was switching gears funny as I left the rental center, but I though it was just the way a diesel truck accelerated. Had to call emergency road side service while in Deerfield Beach( drove over from Naples FL). Sent a diesel mechanic who said the transmission fluid was empty and truck not changing gears properly. Waited SIX HOURS on a very hot day for a replacement truck, after a supervisor decided not to tow the broken truck with my possession on board.. All roadside assistance representatives were nice and helpful, including sending 2 men to remove my property from the broken truck to the new truck; however the time it took to arrange was absolutely unsatisfactory. I was provided with an extension of the return time to avoid a second day rental charge, removing charge for furniture pads and a 25 mile credit non their .59 cents mileage fee (after they logged the mileage for the replacement truck from its point of origin which added 40 miles to the overall mileage). I was told I could call Customer Service to discuss additional consideration after closing out my rental and paying. I plan to do so.

Budget rent a truck is top notch, love them

The truck brakes were needing to get checked out and the gas milage was terrible.

It was, fine. I wanted a 10 Ft truck and got a 16 ft. I should have been told they didn't have a smaller truck. It was challengeing for the distance I had to go with that size truck. Next time I want a van.

Had a few issues !!!!

Hire a helper made the move so much easier!!

Overall the service was great. Will use again.

These 2 guys were AWESOME! I mean they went above and beyond and out of there way to accommodate us. No Job is too big for these 2 Guys. I will definitely use them again. They were absolutely wonderful??????????????

move went very smoothly, truck and trailer were fairly easy to drive Had to clean the interior of the truck prior to the move. Could not have spent the time to move in the truck without through cleaning

Unmotivated, lackluster, inexperienced, intentionally slow ("this is a by-the-hour-gig man") and completely thoughtless about the quality of the work. Left empty drink bottles (that we supplied) lying around and in the moving truck. This was the "unload" side of a move - opposite experience with the "loading" movers, which was a very positive experience.

Wonderful experience. Talented, knowledgeable and truly thoughtful about the nature of moving personal items. Highly recommended!

The rental truck was fine and the price reasonable

I would use then again.

The movers I used in Peoria, AZ were excellent!

Box truck was not as intimidating as I expected. My husband and I shared the driving. The only thing missing is cruise control which I think would have saved us on gas consumption. I understand from the rental agent where we returned the truck today that this is something that will be included on future trucks. It is a move in environmental awareness that would be much appreciated.

I used u-haul for my last move and their truck and service was very good except that I had to drive an hour to pick up the truck. So I thought that I'd try Budget since they are in Bluefield. Their truck was ok, but I had to wait an hour just to drop off the truck. The manager at the drop off location was unfriendly and at one point raising her voice at both my wife and me. She was so unprofessional that even the trainee who was with the manager told us that she would not work for this company any longer because of this lady. The worse part is that when we called the customer service to complaint about this manager, we were told that they could not contact us for any follow up. I will not use this company again and will not recommend this company to anyone.

I rented my truck through Budget.com. I utilized JL Movers because of HireAHelper.

I was able to rent the truck without any hassle and the price was reasonable. Just what I needed for the situation.

Great job will use again

Budget Truck rental costs less than anyone else, but their trucks are set up more for cargo than for furnishings.

Extremely impressed with the entire process. The guys that came out were prompt and hard working. I would highly recommend.

I used budget trucks.......excellent truck!

Bumpy ride. Good AC/ Poor tunes

The truck was soooooo old that we thought that we wouldn't make it at all. We made it - although terrified on the freeway.

Very good customer service and smooth riding truck

Truck was great and the best deal out there by far.

Excellent price, but older trucks (with wooden vs. aluminum floors) and equipment than Uhaul.