ABF Relocube® Reviews
For the price can't complain--much cheaper than Pods. Outsource the local moving to local companies. Only move containers on business days, which can lengthen the timeline. Also require needing someone there for container delivery to sign. Their small container is much more maneuverable than the pods small container since they just use a forklift and don't need that silly platform rig on wheels that the pods company uses.
I am using a U-Pack Relocube for our move to Washington. Very happy and satisfied with them. Customer service is outstanding: I called several times to make changes and the representatives were always understanding, kind, and patient. On dropoff day Pat delivered my unit. He was great as well, very pleasant, explaining the process, and answering all of my questions. I'm very happy that I decided to use U-Pack!!
What they say about ordering more is better than less as they can always get picked up if they are not needed. Otherwise, it wastes time and days. I had to order another container and it cost three more days than I had anticipated at the origin. I am very happy with using the Relocubes as it was a stress-free move. In the past I reserved a U-haul truck and drove myself but thought twice about that as the gas prices are higher. As I crossed states such as Mississippi, Louisiana, and Arkansas, there were also restrictions at various locations and I was able to avoid those by driving my own vehicle and transporting my own dog.
They delivered the empty 27' trailer on time, but the pick up didn't go smoothly. We left on our drive to our new state with it packed and waiting out in front to be picked up the following day. My U-Pack dashboard showed it was picked up, but I called just to be sure and they didn't even have a record of our trailer! No one had seen it and someone had mistakenly marked it as "picked up", making it fall totally through the cracks. After much calling, they sent a back-up driver over to get it before they closed on Friday evening at 8:00. Everyone was nice, and they did find it, but you should stay on top of it yourself.
I would have preferred to give 4.5 stars! Overall, my experience with UPack has been positive. The booking folks were available most of the time, professional, and followed a transparent price structure. There is even a discount if you book online. But ABF folks (the shipping company) seemed to be, on occasion, a bit non-cooperative and/or uncoordinated. However, I expected this and called in several times (to get different representatives) to ensure orderly completion (pickup/delivery, within the guaranteed time period). Having read many online reviews of other shipping companies and the challenges folks seemed to have faced, I would say this was, overall, a pleasant experience. They probably would have done their job well without my interference, but we had to adhere to a strict schedule and had no alternative but to keep contacting them, especially since we had paid extra for guaranteed services. I would choose them again, having come here, because of the recommendation from the Consumer Reports.