Friendly and courteous

The service worked as expected, and everything arrived on time. Both centers were helpful in coordinating with my moving companies.

Did what they said and responded to changes

The driver was absolutely polite and professional and was extremely helpful in showing the truck features and discussing pick-up and scheduling. Drop off and pick up fit right in with our needs and transportation timeline is flexible to help us take a lot of stress out of rushing to out of state location. All the cargo is safe and secure and in great hands.

drivers were great, BUT there was a timing snafew and driver left (3hrs away) at time I was slated for delivery.

The relocube is great for boxes and other items but do not recommend it for furniture. We only moved two pieces of furniture (IKEA shelving unit and a brand new filing cabinet with outlets and a metal supported shelve). Both of these items broke into many pieces during our move and are not usable. We secured all items with bungee cords and were told to pack high. We packed every inch of this cube very tightly and it was secured before pickup. Bungee cords did not do the trick for the jostling the cube endured during the ride. A few other boxes were smashed and a few other broken items occurred as well.

What I got will work, but I had some issues. I was specifically told "a 10 foot trailer" and instead got a 28 foot trailer which wouldn't fit in a convenient place. The inside was splintering, and the trailer didn't have handholds to climb in or a way to keep the doors open while loading. If I weren't on a tight schedule, I would have arranged another company after what showed up to my door.

Every thing went perfectly. The trailer arrived on time, was picked up and delivered on time and picked up after unloading on time.

Well done, on time, and easily manageable.

They dropped off the trailer and delivered on time as promised.

Amazing customer service, amazing website features to easily book and track my move.

I found UPACK staff, when we first called to reserve the pod, very helpful and professional. Staff delivering and dropping off on both sides of the move were polite and professional as well, and the pod arrived earlier than expected at our new place. This was our second time using this service and they were great again. Highly recommend this service for long distance moves!

Great communication regarding location of the trailer our items were on.

The ABF company was great to do business with. Everyone was professional! They worked with me to schedule then reschedule my move. I would highly recommend this company and would personally employ again.

Solved every issue, even the ones of my making. Our 4th contact with ABF and all excellent and first class.

Timely and clear about the process

Won't charge for pods you don't use, which is nice

So affordable bc they only charge for the linear footage of the 28’ trailer! Highly recommend to those who are looking to cut the cost.

Trucks and trailers were great, a little hard to schedule the unloads, but we figured it out. I’d suggest not working with Moving Staffers, their scheduling is hard and inflexible and they add fees to changes.

We had a really good experience with ABF and the UPack Relocubes. Local vendors delivered and picked up cubes timely, answered questions about delivery / ability to place in street vs. drive, and drivers provided good instructions to ensure doors closed properly/water wouldn't get in, and were professional and friendly. Used 2 cubes to move approximately 2 rooms worth of items.

The cubes are small...very small. You might need more than one. Also, my belongings were delayed 5 days being shipped from Florida to D.C. due to a "weather event." There was no weather event.

Easy and affordable way to move. We moved out of state but all was seemless with drop off and pick up of container.

Truck was delivered and retrieved when promised

ABF does not appear to communicate with their own subsidiary, UPack. This is a problem. There were weather-related delays for the shpping containers. I had NO PROBLEM with the delays. My issue is the lack of communication between the two parts of the same company and with me. This is what lead to the cancelation notice, I guess. I would not use ABF-UPack again.

U-pack was not only cheaper than uhal and PODs but they also delivered a lot faster. They process was supper easy, very communitive which was super helpful since I was moving to a different state.

Amazing experience with them. Low stress!

Trailer in great shape.

U-Pack was very helpful with communicating with me.

I was happy with all parts of the company.

I would definitely use UPack again. My property arrived in excellent condition and on time in 3 days.

I would have spent less money if Upack provided the option to store the container before relocating the cube. I unfortunately had to pay twice because I temporarily stayed out of state trying to figure out if I wanted to live on the West Coast. After several months, I decided to go elsewhere; hence costing me more money than I would have preferred to spend. If there were more size options, that would great.

Moved from Tallahassee, Fl to Houston, Tx, hassle free. Highly recommended!

Great moving option for me, kept in touch, advised what I needed to do, arrived at destination on time. Called and advised when cube was empty and duly uplifted.

UPack was great! Also the attention in Florida was awesome. I wish I could say the same thing about their service in Connecticut which is why I'm not giving them a 5.

Trailer showed up on time, delivery truck driver was patient / worked with me for placing the trailer on the driver in the correct place.

I am pleased with the process and the product. Wonderful customer service. A clean and easy to use Cube. Would use again.

Presently the cubes are still in my driveway; the company is running behind with pickups. My delivery driver was pleasant to work with. The cubes were loaded by a company in the Mid TN area, and that job was not well done. A number of items were broken upon delivery.

Great service, on time at both departure and arrival point and fit our schedule. Driver very helpful at pick up point with advice on packing and logistics of move.

This is the 2nd time I used ABF U-Pack CUBE service because my 1st experience was so positive! I, again received superior customer service from the initial phone call to the delivery of my cube, to the pick up of my cube. I highly recommend ABF-U-Pack - the customer service culture of this company is the best I've experienced in years! (Transportation from Florida to AZ, plus storage.)

Disconnects with the customer service value at service centers in the origin and destination areas. Spoke to a consultant they said didn't have to have a destination address it would just stay at the local service center, also told me same day delivery and pickup was something I could arrange if necessary. Once address was determined I was informed that it needed to transfer to another facility due to the address I chose, incurring an additional fee and 4 extra days (it was 25 minutes away). Also, no same day drop off and pickup could be arranged. This was needed as I was using a storage facility. The origin facility was better as I was able to arrange 2 hour timeframes for drop off and pickup and better plan. The destination stated no drop off until after noon, but ended up dropping items off early in the morning. I didn't get a text until hours later that it was dropped off, thus throwing things off as I had scheduled professional unloaders. My advice is to call the anticipated service centers a week or two beforehand to see what their capabilities are. Though the consultants may claim one thing the service center may not be able to. Also, unlike PODS you can't access the cubes while in storage so you would have to ship to an actual storage center if you want to be able to do that.

Cubes were a little smaller than expected but did the job. Customer service was amazing. Make sure you pay entire bill, not partial payment, or Upack pods will not be delivered. Drivers for delivery and pick up were also wonderful. I will recommend them all the time.

Great have recommended in this process, will use again for long moves

I was nervous about how much of my stuff was going to fit in the Relocube but thanks to my movers we managed to get a queen sized bed, desk, dresser, nightstand, coffee table, bar cart, tv piece, kitchen table, and all of my many boxes and pieces of luggage. I definitely wouldn't have been able to fit all of those things in by myself and to maximize the space it really helps to have movers who are "Tetris experts" and can figure out how to best use every last inch. But with the right movers, this worked splendidly!

Showed up as promised.

UPack did a great job with our cubes - every step of the way they were on time, friendly, and professional. We took 2 weeks to pack the pods, then they were transported 800 miles, put in storage for 30 days, and then delivered to our new home after we arrived. Excellent customer service and easy to work with. Our pods made it safely to their destination.

Very responsive. The service was done exactly as expected.

Drivers we’re especially helpful in accessing difficult access.

Upack communicated well with me about having my cube dropped off and picked-up. Everything was right on schedule. No issues. Would definatley use them again - best way to move long distance.