PODS® Reviews
Disappointing Experience with Poor Coordination Unfortunately, our experience with PODS was frustrating and stressful. The customer service team seemed poorly trained and often didn’t have accurate information about their own services. We faced several last-minute schedule changes, and when we needed support, the responses were vague and unhelpful. Worst of all, our packers ended up waiting the entire day for the final container to arrive due to poor coordination. We expected better from a company of this size and reputation. Disappointed and unlikely to use their service again.
Convenient, Reliable, and Stress-Free – PODS is a Game-Changer! I recently used PODS for a move, and the entire experience exceeded my expectations. From start to finish, the process was incredibly smooth and convenient. The delivery of the container was right on time, and the driver was professional and helpful in making sure it was placed exactly where I needed it. What I loved most was the flexibility—being able to pack and load at my own pace took a lot of stress out of the move. The container was clean, spacious, and secure, giving me peace of mind that my belongings were safe. Pickup and delivery to my new location were just as seamless. The customer service team kept me informed every step of the way and was always available to answer any questions. If you're looking for a hassle-free moving or storage solution, I highly recommend PODS. They made a potentially stressful experience feel simple and under control. I would absolutely use them again!
Drop off to location was fine. Pickup was a disaster. Because uBoxes were placed too close to the POD Container, the driver claimed he couldn't retrieve the POD. He was extremely RUDE to me, the site location Manager, then called his supervisor and the supervisor was worse! They claimed they couldn't have the driver wait for the engraved route uBox driver to come move their equipment because the POD driver was "Finished" for the day & it wasn't even 2:00 in the afternoon (Friday prior to Memorial Day). All this meant my POD wasn't picked up from drop-off location for 5-days when it was supposed to be picked up within 3-hours of drop-off; which, by the way, I had to pay over $200 extra for same day drop-off and pickup!! Original PODs drop off man was Great! The same day Pickup driver & his supervisor were TERRIBLE to put it mildly. I had zero problems with POD when I used them 4-6-weeks prior; however, the 2nd booking was MORE EXPENSIVE and trouble time & again.
I really wanted to like PODS, but the entire process has been a hassle. It took over an hour on the phone to order and schedule the POD drop-offs and pick-ups, and we had to adjust our moving schedule in order to accommodate their required shipment time-frame (they were meant to pick up the POD on May 31, then drop it off at our new home on June 10, leaving us to figure out sleeping arrangements for 10 days, so we planned around that). I did not receive a time frame for the original drop off, and only received a time frame for my pick up an hour before it started (not the night before, as they claimed it would be). Unfortunately, due to overworking their (apparently only) driver (he later confirmed he'd worked three 14s and one 16 in a row), they simply did not pick up the container on May 31--without calling or notifying me in any way until midnight, upon which I found an email stating the new pick up date was June 4th, pushing our delivery date to June 12 and requiring me to find accommodations for two more days and reschedule our unloading crew. In addition, the general response for every call I made for assistance could be summed up with "we could put in a ticket, but realistically they won't get to it in time to fix anything." I don't know if I just caught them at a bad time, but as much as they touted their flexibility, they have turned out to be far less flexible and reliable than initially stated. At this point, I'm just hoping we get our POD on June 12, since they only service our new location on Tuesdays and Thursdays...