PODS® Reviews
We underestimated the size POD we needed. I have a lot of curio cabinets and their contests took up a lot of space. So much so, we had to sell or leave behind some of our furniture. In hindsight, we'll get a 24' POD in the future. However, we had time to fill it over a few weeks and communication and delivery were all great. I'd use them again.
We were pleased with Pods and all the drivers we worked with both in Charleston and in Buffalo. The only thing that I'd make sure people understand with a long-distance move is that they understand how the scheduling process works. I was told it would take about 7 days to get our container from one location to the next. What they didn't tell me is that that's 7 days from the first available date they have to transport them to get them to the local Pods location and then it'll take another day to get them to your house. I was told on the phone to make sure to schedule at least 7 days ahead of when I need them dropped it. It ended up working out fine because our closing got pushed back but it really was about a 12 day process from when we called to the first date they could get them to our house. Like I said, it all turned out perfectly fine but had our closing not been pushed back we'd have waiting about 5-6 extra days for our pods to get to us than what we were originally told when we signed up for the service.
At the origination point, container was delayed by almost 3 days, requiring much rearranging of plans on our part. This was a multi move and when the POD arrived at our new home, the driver pointed damage to the POD, which we documented. We will now have to file a claim for damage to a brand new mattress!
They had confirmed the standard delivery of my Pod and it wasn't until I had not heard and received an email that my delivery had been "updated" and would not be delivered. I spend hours with customer service. The change in delivery was going to cause a change in the delivery type from standard ($200) to City Service )$699), in addition to additional days of storage, and a last minute cancellation of my labor help through HireAHelper ($229). PODS customer service on said that I could file a dispute and never offered any solution.
My move was mismanaged from the start. They booked my move in reverse (dates and locations backwards), quoted me one delivery time then emailed me the night before delaying the arrival by 10hrs, and then changed the pick-up time leaving me with only 16 hours to pack my container...in the middle of the night.
