PODS® Reviews
We did a separate review on their page, but we will never use them again! Their phone staff is not in the US and they could never speak to a manager when there was an issue......and they were many! The drivers were polite, but they don't make the rules so they can't fix any issues with scheduling or parking or anything! Won't go into anymore detail but won't use again.
PODS provides a bevy of communication via email and texts, and is also available over the phone when needed. The container was clean, and we chose PODS after the company was highly recommended by a friend, along with my lack of interest in driving everything we own along the busiest interstate in America, I-75.
This is the second time I've hired Pods to move and store my furniture the first time from MA to FL. This time in FL it was stored in Jacksonville. I worked with Carlos who went above and beyond in taking my order, checking sizes and availability of pods as well as packing supplies such as blankets and large furniture bags. I ordered a 16 ft. pod and then an 8ft. pod as backup just in case which was definitely used. The drivers of both pods were very courteous and very efficient. If you have never seen a pod moved from a truck to the position it will be in is quite a thing to see. It definitely takes know-how and finesse by the drivers. I received several updates when the pods would be delivered and picked up. I then received a call from the driver when he was leaving from his previous destination to provide a time of arrival. In the case of the 8ft. pod, the driver called to ask if he could come early to pick up as he had several orders cancelled so he could arrive at my house earlier than what my order was for. I said "No, I wasn't ready" as I was trying to get my washer and dryer unhooked and moved into the garage as I didn't receive confirmation from the buyers' realtor that they wanted the two items so I was going to take them with me. I kiddingly said "you can come early if you can help me move the washer and dryer" to which Buck the driver replied "I am on my way". He was able to come quite a bit earlier which turned out to be great as my daughter and I were having problems unhooking the water line from the washing machine connection. We already had removed the dryer and put it in the garage. Thank you very much Buck for your assistance which is very much appreciated. We definitely would have made you late to the next order if you had come on time. We helped each other which worked out for both of us as you were still able to keep to an earlier schedule and we had help removing the washer. Much thanks Buck!
I recently used PODS for my move, and I am beyond satisfied with their service! Were they on time? Yes! The container was delivered and picked up exactly as scheduled, which made planning the move so much easier. Were they prepared for the job? Absolutely. The container was clean, spacious, and sturdy, providing the perfect solution for transporting my belongings safely. The delivery team also provided clear instructions, which was super helpful. Did they work hard? While PODS is a self-pack system, the team responsible for delivery and pickup worked efficiently and carefully to place the container exactly where I needed it, ensuring it was convenient for loading and unloading. Were they respectful of your property and goods? Definitely. The container was positioned with care to avoid any damage to my driveway or property. Everything stayed secure inside during transit, and all my items arrived in perfect condition. Would you use them again? Without hesitation! The convenience, flexibility, and overall ease of using PODS were unmatched. It made my move so much less stressful. If you’re looking for a reliable, hassle-free moving or storage solution, I highly recommend PODS.