They would change times and were almost impossible to communicate with!

We had a problem with weather and then with communication on transport and delivery, but overall did a good job.

PODS container arrived on time and was expertly delivered into a tight driveway.

Great communication and delivery/pickup service in Chicagoland.

Not moving yet. Just storing.

The POD delivery, placement was perfect. The container was clean and well maintained. Only “hiccup” was when we had to do because the POD center being closed that day. I did not understand why they would let us schedule it online for a day when the office was closed and wait until a week before date of delivery to let us know. Crazy.

PODs is a good option for moving. I just am in awe of how much they are. And when told that the POD would be delivered in 5 days, then to find out the soonest date was 2 weeks later was a big surprise. I would have packed and taken things differently if i knew it would be 2 weeks before i got all my essential stuff. All in all the transportation of the PODs were great and all my belongings were in tact and nothing was broken. 2800 for drop off, pick up, transfer, drop off and pick up and it includes one month rental.

POD delivery was done very carefully- but the rest of the move isn't done

Easy, quick, and convenient for my move from Durham, NC to NYC. Loved using PODS!

Delivered and picked up as scheduled. No damages,

Really enjoy moving with PODS. It makes the painful process of moving a bit less painful. The cost was fair for a cross-country move. The only reason I'm not giving 5 stars is that our pods were delayed a week due to a truck breaking down. Once the PODS reached the destination city, they only are able to deliver to our area 2x per week, which ended up further delaying our PODS. Overall I'm very satisfied using PODS for our move and would utilize them again in the future.

Poor PODS communication for delivery and pickup.

Great rate, professonal service and very personable. People do not always remember what you say or do, but they ALWAYS remember how you made them feel.

Great communication throughout the moving process, including texts and emails regarding the container drop-off and pickup.

Right on time dropping off and picking up

Their customer support was very helpful and friendly. I’ll be using them in the near future.

Great company and they have worked extensively get accommodate our moving needs.

PODs was great. Drivers delivering and picking up were fantastic.

Excellent customer service and helpful

It is ok. Cost effective. However, you have to do all the moving into the POD. Things shift around and you have to pay for all moving supplies. If you move out of state it does take several days to receive your POD.

We have used four PODs each scheduled one month apart for four months. The drivers have been professional, competent, and courteous. We are so pleased with their service!

So far so good. Will be picked up tomorrow. They follow schedule and communicate well at this point. Will be going across country so the destination has yet to be completed. Moving to a smaller apartment from home so 16 foot container was all we needed. We left behind dining set and a bedroom set.

PODS was easy to work with on the phone and online. I was informed with several days notice of items that I needed to complete and with transportation.

I would use PODS again for any future move. The PODS were delivered as scheduled and I was kept informed by email and text as to the delivery.

12 days to go 385 miles

Fantastic and easy to work with

My experience with PODS has been extremely disappointing due to ongoing issues with accessing my online account. Despite multiple attempts over several days, I have been unable to log in to the portal. Each time I contact customer service, I am required to spend an excessive amount of time re-explaining the same issue, only to be told repeatedly that the problem is due to “technical issues.” After numerous calls and assurances that the issue would be resolved, I still do not have access to my account. The lack of progress, combined with the repetitive explanations and absence of a concrete solution, reflects poorly on the company’s technical reliability and customer support processes. For a service that relies heavily on online account management, this level of inconvenience and lack of resolution is unacceptable.

Really great service

No complaints about PODS. They had the storage facilities I needed when I didn't have a place lined up for my move. Drop-off and pick-up of containers was no-stress (I wasn't even there for 3 of the 4). Would use again.

Service is the best.

Will never use them again either. Not only was the container a lot smaller than the reps described to the point I am still needing to rent a U-HAUL but PODS were the ones that recommended a loser company called Moving Staffers Marketplace. This whole experience has been a disaster and next move I will definitely go back to the old school way of renting a U-HAUL and doing it myself! Biggest Rip Off artist I have worked with in a very long time! I wish I would have given RatPack a try. I here they are amazing.

PODS grossly underestimated the number and size of PODS that we needed for our move although we went into GREAT details telling them exactly the size and contents of our house. As a result we now need to secure another day of moving and another means for moving many of our household items. Very frustrating.

Difficult to communicate directly with the local facility.

They were able to deliver my pod earlier than expected and was very customer satisfaction oriented

Very helpful through the entire booking process.

Great communication and very easy to deal with

This was my second time using PODS for a long distance move. They handled the container wonderfully and made navigating this massive move extremely simple and affordable compared to other options.

Pods was OK played around with the cost and didn't show up in pa to load when they said they would

Great communication and placement of POD

Everything went extremely well. The drivers from Pods were all very courteous.

We always use pods. After experience with inexpensive movers there is just no other way to do this.

PODs was fantastic to work with, I would definitely use them again

He dropped the pot off on time exactly where I wanted it. Looking forward to the pick up and transport now.

Clear communication and prompt

I had no problem with booking two Pods and making changes when necessary. The people at Customer Service were helpful. It ended up costing more than initially quoted.

delivery was on time and the container was expertly positioned

Quick and smooth both at delivery and pick up. I'm impressed with Pods

The containers were good. One had some beetles, but they were not the kind that create an issue. The delivery service was excellent - the drivers were friendly, skilled and careful. The back office support was mixed. Our names were recorded incorrectly, which caused a form to be created incorrectly which, when discovered, led to the cancellation of one of our shipments without the effective and quick resolution that would have been easily possible if they had just called us to explain. Instead they sent us requests using some mix of broken web tools and mishandled PDFs. All of this delayed our move-in by a week.