Disappointing Experience with Poor Coordination Unfortunately, our experience with PODS was frustrating and stressful. The customer service team seemed poorly trained and often didn’t have accurate information about their own services. We faced several last-minute schedule changes, and when we needed support, the responses were vague and unhelpful. Worst of all, our packers ended up waiting the entire day for the final container to arrive due to poor coordination. We expected better from a company of this size and reputation. Disappointed and unlikely to use their service again.

Convenient, Reliable, and Stress-Free – PODS is a Game-Changer! I recently used PODS for a move, and the entire experience exceeded my expectations. From start to finish, the process was incredibly smooth and convenient. The delivery of the container was right on time, and the driver was professional and helpful in making sure it was placed exactly where I needed it. What I loved most was the flexibility—being able to pack and load at my own pace took a lot of stress out of the move. The container was clean, spacious, and secure, giving me peace of mind that my belongings were safe. Pickup and delivery to my new location were just as seamless. The customer service team kept me informed every step of the way and was always available to answer any questions. If you're looking for a hassle-free moving or storage solution, I highly recommend PODS. They made a potentially stressful experience feel simple and under control. I would absolutely use them again!

Sizing on PODS is not even close to accurate. They market the large POD as handling 3-4 bedroom moves. We do not have a lot of stuff and needed a full second moving truck for 2 bedroom city apartment.

container shifted items. a couch was keeping the door from opening and got 2 rips on the arms of my couch. the container had a latch that was half fallen off and a hole in it was covered by just tape

This was a great way to move our stuff however getting in touch with a Live person to ask questions was really hard. They do have an FAQ page but there were things that page didn't answer.

POD arrived on time and nothing was damaged

Don't really know. It should now be in the storage facility waiting for us to schedule delivery. Transportation fees were a lot - 1 POD - over $2400.

PODS is a very good option for the kind of person that wants to have some control over the moving process. They were all delivered and picked on schedule. Only other comment is that the containers are slightly smaller than the 8’ x 8’ advertised which caused me some minor problems with tall items.

Everything was good up until the time my items were delivered to my new residence. The pod was placed in the wrong position from what I had requested. The driver even stated that he didn’t check the paperwork before he left the warehouse. That was an inconvenience for unloading the pod

A great and inexpensive way to move longdistance.

Container was clean.

Sixteen foot POD container was loaded idn requested time frame.

We are so glad we chose PODS for my mom's move from Maine to SC. Their communication is top notch, and the reps that handled the Maine part and the SC part were on time and easy to work with.

PODS is an excellent company

The process of renting the POD and having it delivered was seamless and easy.

I would have provided an excellent rating except for the mix up on delivery dates.

Pickup and delivery were excellent and timely.

all was good in Alvarado and to Georgetown

Excellent customer service. They even gave us a discount when we were confused about the payment structure.

Did not put the containers were I wanted them

Drop off to location was fine. Pickup was a disaster. Because uBoxes were placed too close to the POD Container, the driver claimed he couldn't retrieve the POD. He was extremely RUDE to me, the site location Manager, then called his supervisor and the supervisor was worse! They claimed they couldn't have the driver wait for the engraved route uBox driver to come move their equipment because the POD driver was "Finished" for the day & it wasn't even 2:00 in the afternoon (Friday prior to Memorial Day). All this meant my POD wasn't picked up from drop-off location for 5-days when it was supposed to be picked up within 3-hours of drop-off; which, by the way, I had to pay over $200 extra for same day drop-off and pickup!! Original PODs drop off man was Great! The same day Pickup driver & his supervisor were TERRIBLE to put it mildly. I had zero problems with POD when I used them 4-6-weeks prior; however, the 2nd booking was MORE EXPENSIVE and trouble time & again.

The move is not yet complete, but the service has been excellent so far. No problems.

Long wait times for calls

Came as expected and delivered where requested

I used PODS to move my mom from Texarkana to Seattle in 2019 and I was impressed with them, which is why I chose them for our move from Florida to Texas. PODS will always be my choice for moves.

good system but expensive

PODS entire team were professional. Driver was excellent and professional! He was on time and placed the POD exactly where I asked with precision. So grateful this part of my move went smooth. I wished I used PODS for my FL move. We did not and we regret it.

Pretty great and easy

The POD System communication and service has been excellent.

I really wanted to like PODS, but the entire process has been a hassle. It took over an hour on the phone to order and schedule the POD drop-offs and pick-ups, and we had to adjust our moving schedule in order to accommodate their required shipment time-frame (they were meant to pick up the POD on May 31, then drop it off at our new home on June 10, leaving us to figure out sleeping arrangements for 10 days, so we planned around that). I did not receive a time frame for the original drop off, and only received a time frame for my pick up an hour before it started (not the night before, as they claimed it would be). Unfortunately, due to overworking their (apparently only) driver (he later confirmed he'd worked three 14s and one 16 in a row), they simply did not pick up the container on May 31--without calling or notifying me in any way until midnight, upon which I found an email stating the new pick up date was June 4th, pushing our delivery date to June 12 and requiring me to find accommodations for two more days and reschedule our unloading crew. In addition, the general response for every call I made for assistance could be summed up with "we could put in a ticket, but realistically they won't get to it in time to fix anything." I don't know if I just caught them at a bad time, but as much as they touted their flexibility, they have turned out to be far less flexible and reliable than initially stated. At this point, I'm just hoping we get our POD on June 12, since they only service our new location on Tuesdays and Thursdays...

They know what they are doing.

Pod was delivered on time. Make sure you schedule pickup ASAP.

I've used PODS 3 times now. They are always great.

Everything thing went as scheduled.

PODS was very easy to work with and employees were very helpful and professional. Very Expensive however.

Pretty good with pick up and delivery, but took apx 9 days to pick up the pod.

Deliveved and pick up on time at our Kansas home.

PODS provides excellent containers and are very flexible with modify your order, but check the pick up and drop off schedules where you are, as some areas only pick up or drop off on certain days.

The customer service is truly incredible! They answered all of our questions and made the process feel much more manageable with an out-of-state move. It was pretty seamless the whole way!

pod was in bad shape when delivered back to new place. It had to have been dropped or turned on its side. We had everything strapped down so it would not move in the pod. Well ceiling and wall paint dust was all over everything!

Great PODS were delivered within the scheduled window and off loaded and loaded efficiently and quickly! Delivered to destination on time and without issue!

misrepresented ! They represent the largest pod to be 16 x 8 x 8...it is not ! It measures 15 x 7 x 7 inside, that's what matters ...the amount of space you have to store your items. Consumers do not care about the exterior measurements !

Only issue I had was they changed the locks on both PODs without notifying me or passing on the key. Added $600 locksmith fees to my moving costs. NOT happy.

Lots of promises over the phone but they don't fully disclose their costs: Quoted me 2 fees for about $400 but charged me 3 fees for over $500). They send a lot of emails but their communication over the phone is difficult because you always end up talking to a different person. Sometimes, they were helpful with requests, but other times, they fell short and did nothing. I just don't like the experience and won't use them again.

I rented a 16-foot PODS container, which was just right for a 1200-sq-ft apartment (no appliances). The driver showed up during the window I was provided, and the container was clean and empty. He was able to easily place the container in the parking spaces I'd hoped for, and he was very friendly yet professional. The container was picked up on the day + timing I was provided in the email.

easy to work with, responsible and reliable, and property arrived safe and sound

Make sure you get all the information you need from the customer service agents you talk to on the phone. They literally told me on the phone I don’t have to be there on the day of the container drop-off, and that there would be people loading the container and picking it up for me. Lies. There is so much coordination needed for the container drop-off and I regret not being there in person. They also don’t provide loaders so that was insane to say I don’t have to be there to load the container. I didn’t learn anything about the parking permit required for the PODS container on the street, the time that the PODS would show up, the actual space constraint needed for the container (the space needs to accommodate not only the container but also the TRUCK) until THE DAY OF. I had to call several times to get all the information I need out of several different customer service agents. For such an EXPENSIVE service you’d think they provide more information upfront. Good discounts provided by some agents though. Be very careful with this service.

For small load moving ( ours an 8x7 box 3) met our delivery and pickup schedule but with three hour windows for delivery and pickup. This requires customer to schedule delivery one day, another to load or unload with mover assistance, and a third day for pickup of empty pod (customer not needed for this activity). Pod does offer small loads to not be loaded with other parties moves on a larger van.