I have used PODS several times and would use them again in the future.

Very happy with PODS service.

Communicated every step of the way

I was told I would receive communication about the time of the drop-offs and pick-ups, but didn't.

Pretty good after a couple of miscommunications which they did good job of helping me solve problems and were available and responsive to issues.

Kept me informed all the way through the moving process.

Good except they couldn’t bring the Pod to my house.

My experience with PODS started strong, but unfortunately I had some pretty unfortunate issues that jeopardized my move. Thank you very much to Chris, who delivered my first pod. He was great, answered all my questions, and quickly cleaned out my pod which had some dirt and leaves still at the bottom. He was excellent, and I was pretty excited for my POD experience after that. However... When dealing with the PODS staff for my first pod, I asked about how I could schedule a specific time window for my delivery and pickup, and was told I'd be able to select from two time windows. As we got closer to the move time, I was getting nervous that I wasn't seeing the option to schedule a time, so I called back and asked about the priority service which would ensure this--found out this hadn't been added. Luckily they were able to add it at that point, which prevented a disaster where my POD would have been picked up before it was ready. If it had ended there, I'd still have been pretty happy. I needed to add another pod, and they were thankfully able to get delivery ASAP. When I set up the delivery of the pod, I asked specifically for priority service and to set the delivery time for first thing in the AM. This was 100% needed as I would be turning in my keys and leaving the state for my move later that day. I was told that I'd have a specific 7-10AM delivery window. This is what allowed me to use PODS for my remaining items. This happened on a Saturday, with PODS delivery and me leaving on Monday. I did not seek other options as it seemed to be all in hand. Imagine my surprise and panic when I received my delivery window Sunday evening...set for Monday afternoon. PODS was closed and I could not contact them until Monday morning. When I got up to call as soon as they opened, they apologized for the agent making the mistake but otherwise could not change the delivery. I will say they were able to talk with the local PODS group and offered to have me take my belongings directly to the facility to load up my pod there. This did end up working out (again, TexasTopTier Movers are AMAZING) but I was pretty upset and stressed. I managed to get everything done with about 30 minutes to spare before I had to leave, but it was very close. And just to top it off...I had to call back again to ask about having my PODS delivered to the destination facility after receiving notification that my first pod, on pickup, did not have it's next service scheduled. I had talked with multiple agents about knowing where I wanted the PODS to go and having them delivered there after the pickup at my apartment. I guess I never said the exact words needed to get this scheduled? So while I thought it was all set (just going to be finalized or something after pickup), this was not the case. I got it arranged but it takes 4 days to get that delivery set...so despite having my first pod all picked up and ready to go, it was further delayed. Annoying when I had gone through the whole priority scheduling hassle to get the pod loaded and picked back up as quickly as I could to get it on the way. Now that I've been through this process I could probably avoid most of these issues, but I would have expected better guidance from the start from actual PODS employees. Also there is a clear issue somewhere with how the scheduling staff understands PODS delivery/pickup practices and offers.

Great communication and excellent breakdown of fees.

The container was hard to open/close. I had hoped to be able to do that myself, but it was too difficult/unweildy!

Pretty good - a couple little hiccups but very much worth the price difference vs a big moving company.

Not the cheapest but the drivers on both ends took their time with the Pod. It got to the new place in the same condition I left it. Overall pretty happy.

PODs delivered when they indicated they would and picked up as scheduled.

I used both their regular POD service and their CITYService, where loading is done in a single window. It was very efficient. It was also flexible, able to navigate some late changes in needs.

The reason I give POD this review is only because I went over everything that was going to be placed inside this POD. I asked the seller 5x was all my belongs going to fit and he said yes. Once the POD arrived just knew that was false. But that’s to the movers we hired through POD, they were able to place everything in the POD.

They did a decent job.

The drivers who dropped off and picked up the POD were excellent. As far as convenience, I did not have to drive a truck to get everything moved. But, you are very much at the mercy of the schedulers for drop off and pick up days and times.

This was such an easy move by using PODS and far less expensive than a moving company. Arrived as promised and picked up as promised.

The PODS employees I interacted with very patient and professional.

Very convenient to have the POD stored and then delivered.

PODS was absolutely amazing! So glad I chose them for the move. Customer service was there for me 24/7 if I had any concerns. They walked me through every step of the way from booking and billing to pick-up and drop off. I hope I never have to move again, but I would hire them again in a heartbeat if I needed to relocate.

Expensive but excellent service.

We had used this company before and really liked our experience so we chose them for this move because of that. It was also convenient and fit our need as our move from one home to another had a lag of four months. Pick up and delivery were a breeze. Only caution is pad the quote they give you. Unexpected fees popped up that we weren’t anticipating. It was not helpful at a time of many expenses budgeted for our move but fortunately we were able to pay them. Other than that, the experience was a good one.

So far so good. Items were just packed. Pickup is scheduled in a few days.

On time delivery. Excellent condition containers. Doors closed and were easily locked.

Friendly, knowledgeable, great communication, timely, courteous, very professional. I highly recommend PODS. They are a great team !

POD was clean and arrived on time

PODS is definitely the way to go. For our move, it was about 1/3 to 1/2 what it would have cost with the traditional moving companies. It was very easy to book, make changes, and the customer service was good.

I have a love hate relationship with this company. We had a lot of miscommunications (about necessity of moving permits, available discounts, services offered and scheduled) that I barely rectified in time for the move. On one hand, it is convenient to have a storage container driven to your house and taken off to storage. On the other hand, it was genuinely a miserable experience getting accurate information from these people on the phone. I'd call one day, someone would say one thing, then call a few weeks later and someone would say something else. Everything worked out, but only because I kept calling to check on everything. It was not a one-and-done, set-it-and-forget-it experience. Finally, the price I paid felt high, despite discounts because of all of this. IDK if it was worth it for the "convenience" considering the scheduling and planning was such a mess. For this move, I didn't really consider other options other than PODS, since they are the go-to for the services I required. But after my experience, I will likely look into other companies that provide similar services the next time I move. P.S.: The day-of, the PODS truck driver seemed like a cool guy, so no hate for him. P.S.S.: I don't know how many miles their storage facility is from my old apartment, so just put 1 to be able to submit.

Delivered on time, easy to reschedule pick up for earlier date.

I would not recommend POD Storage for a big move. You will get screwed in the process. They will not hold themselves accountable for their mistakes. They only care about charging you for their containers. The driver damaged my yard and my neighbor's yard.

Dis what we agreed upon when setting up the move. Very communicative through each phase of the move.

Very happy with PODS

Very professional and informative in every phase of the move. Quick and careful drivers dropping off and picking up containers.

A great option, excellent communication. Very organized.

Great workers knowledgeable

Dropoff driver was able to place pod in driveway even with a car parked close by in a fairly narrow street, during the rain. Well trained and very professional.

4 th time, doesn’t get better

Pods delivered provided excellent communication and delivered and picked up the container on time

it was great, efficient, on time, professional...

PODs are ok make sure you get a size that will fit your stuff though I had to order another one and it was still too small.

Easy to use. POD was clean. Was able to pack at our own pace. Arranging drop off and pick up was easy to schedule.

Everything arrived on time and in great shape.

Top notch!! Top Rated!! And it is obvious who both the above are true. They are an absolutely professional, comprehensive, and trusted organization. They were there to 'hold my hand' whenever it was needed. Just above and beyond!!

The personal came over done a wonderful job and courtesy

Great online support.

I highly recommend Johnson Moving Services. Arrived on time, was very careful unloading my furniture and boxes, took time placing items where I requested, took care re-assembling furniture. Was friendly and polite and and all around helpful. Much appreciated!

I have used PODS in the past for interstate moving. They worked with me to identify the correct size of POD, the drop off and pick up dates, and provided me the best cost available for my move.