PODS® Reviews
Both young men who came to move our furniture were on time, polite and efficient. They were prepared for the job and kept me updated on everything that they were doing during the move. They treated all of our belongings with respect and took the time to make sure that everything that needed moving blankets had them. Yes, we plan on using them again.
I thought PODS would be convenient but customer service was very disappointing. My POD arrived 2 days late and was picked up one day late. During the delay, I was unable to speak with anyone directly and had to go through the national customer service phone line (i.e.- wait on hold for at least 15 minutes each call and reexplain my problem countless times) speak with anyone. There seemed to be no accountability.
I used PODS. The customer service was excellent. They drivers were very nice. I hired people to load the POD for me and Pack Smart to unload it. I used professional movers before, but I will never do that again. It was half the cost of professional movers. If I ever move again, I will use PODS. Highly recommended. Matter of fact, I wouldn't mind working for them.
I waited to write this review until I saw the condition of my items once the Pod was delivered. I am pleased to report that everything arrived in great shape. George and Jamal were my 2 movers and they were very efficient in loading my items securely in the Pod. It did take longer than expected to load, but I was ok paying the extra time as I did not want them to rush through the loading process. I would highly recommend using them in to anyone else needing help moving and loading a Pod!
Using PODS was a great way to move. It allowed us to pack and load over a few weeks. We had to store our PODS containers for about a week and using the PODS containers was an affordable way to do that. The drivers were very helpful and experienced. The only reason that I'm not rating this service as "excellent" is that the containers were not delivered or picked up in the ETA window and I wished that there was a way to request a specific time for pick up (or even an AM or PM pick up). Overall, I would recommend PODS.
pods tells you the container measurements are 8ftx8ftx16ft which equates to 1024 cubic feet. I based my calculation for the required number of container on these measurements. The containers they sent me had a volume of 830 cubic feet and 940 cubic feet. I was about 300 cubic feet short on volume.To be fair to pods I did not ask them what the actual volume would be.
PODS is the BEST invention ever! The POD was dropped off on Monday, the movers came on Tuesday, and the POD was picked up on Wednesday. I moved from Texas to Arizona, had the large size POD and it was still cheaper than any other moving company quote. And, nothing was lost or broken. The customer service was amazing! Thank you PODS! You made my move so much easier!
