PODS® Reviews
I used POD's for my moving and everything went as scheduled. I couldn't believe how much you can pack in and when you secure your belongings properly nothing shifted or broke in transit. It was so convenient to have it for a month and pack whenever you had time and there are no ramps to walk up as the POD sits ground level. Definitely would use them again.
After reading many OLD negative reviews, I was a bit nervous. The container was delivered in the time window as promised with professional phone calls and proper follow up when delivered and picked up. The website states the proper costs and details. I'm only half way through the PODS experience but so far so good. I would recommend them.
PODS came right on schedule for both drop off and pick up. They maneuvered very carefully in our driveway. The POD was very clean and easy to load. This was an excellent way to move a modest amount of furniture from MI to FL. Working with PODS on the phone was easy and the staff was knowledgeable and polite. We would definitely use them again.
We used a 16x8 PODS container to move across the country. We were completely satisfied with the service. The Pod contained a lot of heavy furniture from 4 large rooms, plus around 25-30 boxes. It was tightly packed, but everything fit. Nothing was damaged, after traveling 2000 miles. Customer service was excellent. We would highly recommend PODS and would definitely use them again!
They were a day late getting there. They forgot my lock that I purchased through them, which meant a loss of day loading. They provided one the next day. After that they did what they were supposed to do. The drivers were awesome and were able to put the containers in places that the sales told me couldn't be done. Drivers were great, Sales were terrible.
The customer service was good but my first call to them was an informational call before I knew if i was moving and I was pressured to set a date and got spammed by packers. When doing a long distance move you only have the option of a 7 ft pod and a 16 ft pod when the 12 foot pod offered only for local moves would have been perfect. I had to go with the 16 ft which was much to big and they did not have enough hooks set up in there for a load that did not fill the pod.
At first I was disappointed with the condition with my PODS unit. It looked rickety and I thought the roof looked like it could leak in a downpour. I did call them and they assured me it was how they were all built. It smelled like cat urine inside, but I pushed through that because it was crunch time with my move. I just hope all my stuff arrives in MN from Seattle dry and doesn't smell. But the gentlemen who dropped it off and picked it up were very, very courteous and nice.
Excellent work by the PODs group. Showed up in the 3 hour window they designated and the driver was professional and courteous. Got the POD in position as we needed and picked it up as they stated. This the second or third time I have used PODs so they were a no-brainer for this move. I had great customer service from the initial assessment to the delivery of the POD to our pickup point. The container was the right size and ready for loading when it arrived. I have not had the container delivered yet but anticipate that will go well also. I appreciate the email updates to let me know the time window of POD arrival and pick up. I await their delivery and pick up from final location and will provide additional comments then.
The Pod was there on the day we designated, and it was removed the day we asked. The only hassle was that we had to wait an extra week for them to deliver it because they needed to move the Pod from NJ storage to PA storage before they could deliver it. That caused some scheduling conflicts with my job (since I had expected to move in the week before I started my new job, but wasn't able to since the Pod wasn't available), and my parents had to re-arrange their schedules to make sure they were available that day. The company also couldn't tell us a delivery time until the evening before it was supposed to be delivered, so that was stressful, since we didn't know until the night before when the Pod was going to be there in the morning. In the end, it got there and was picked up, so it was okay.