PODS® Reviews
PODs met our expectations for service and reliability. The PODs were delivered, picked up, and moved across country on the days promised. The customer service was very good and we liked that you can do a chat session with a representative on the PODs website. We chose PODs after considering three companies and chose PODs based on price and reputation. We would definitely use them again and recommend them.
Pods is one of the really great ideas about moving to come along in quite a while, it really makes things pretty darn easy. Clean well-maintained containers, friendly people delivering them. The truck to deliver the pod also looks well-maintained. Customer service has been great if I ever need to move anything again I will certainly put pods at the top of my list. M.D. Burns
PROS: I appreciated that you could do just about everything online (set up, sign, pay, etc.), if you pack it right your stuff won't move, works great if you have a private driveway and can take advantage of keeping it for several days to pack/unpack at your own pace. CONS: If you don't have a private driveway (condo or apt), the last minute notification regarding drop off/pick up time makes it nearly impossible to schedule any help loading/unloading. Busy condo/apartment complexes often don't allow them over more than one night, and it could feasibly arrive at 5:00 PM and be picked up at 8:00 AM the next morning. No control of timing in any circumstance can make this impossible for some.
First time using the POD system. Our experience was terrific! Easy to schedule on website; POD arrived "on time". Driver called day of arrival informing when he would arrive. Robert, driver, took great care in positioning the POD on our driveway.The POD was clean & ready for our shipment. Two days later Robert returned & removed the POD, very carefully, for the trip to Texas storage. The POD system was exactly perfect for our needs.
It was really nice to have the flexibility of telling the pods company when to drop off the containers. Our move-in date was on a sliding scale due to some errors from our appraisal. We had to wait a few days to get in. It would've been awful to have to pay a moving company to sit and wait with our stuff in a trailer.
I was generally happy with PODS. They were very accommodating with scheduling pick up and delivery times, which was great for me. The only small problem was that unfortunately it rained while I had the POD at my residence and somehow a small amount of water got into the inside. It didn't do any major damage, but it was a little concerning that more damage could have occurred. Customer service on the phone and on the internet site was very good. I really liked that they notified me of a general three hour pick up and delivery window. The drivers all seemed very nice and helpful.
The POD was the perfect tool for a long distance move. I packed it according to the POD video available on the internet and had not breakage or problems whatsoever. I will have to hand it to the delivery drivers. They are both experienced and creative regarding the delivery of the POD which was paramount for my success. Highly recommended!
Great cost and convenience of POD container. Great and professional driver who picked up the contained. Very professional and effective Movers- guys who helped putting everything into the container. Managed to move two bedroom apartment worth of furniture in two hours as well as pack the furniture ant tie it down with a rope in the container. Amazing.
I was amazed that even light bulbs came through the move well. The drivers were professional, and the scheduling was very flexible to adjust to our remodeling needs in our new home. The moving help we contacted through Pack & Load on one end and Hire a Helper on the other made the move significantly more manageable.
