PODS® Reviews
I have had nothing but trouble from PODS. They changed their delivery window, missed their delivery window, had inaccurate scheduling and availability information on their site, poor customer service. The drivers were friendly and helpful but that's about the only good thing I can say. I will not be using their service again.
We moved from CA to NV, and booked a 16 foot container. Our movers did a fantastic job filling it to the brim, but alas, it wasn't enough for all our stuff. In a frenzy, I called PODS and was able to secure a 7 foot container to be delivered the next day. Customer service was stellar all through the process. We stored our containers for about 2 months while waiting for our new house to be ready. It was easy to schedule the drop off, and both PODs were ready when our movers came to empty them. They were in really good shape, and our belongings were secure. Definitely recommend and will use if we ever move again.
PODS was very convenient for us, and they were professionals at every step in the process. Would recommend if you can fit your items into their containers. Pay no attention to the square footage and number of rooms we were required to provide. We got rid of a lot of stuff in order to fit the essentials into the container.
We had 2 PODS delivered on different days & both were stuck shut and we had to call and wait or come back the next day for PODS to send someone to get them open. The drivers did not have any tools or tricks to get the PODS open. They eventually were able get them open but we were surprised that the company is not prepared for this since we could not be the only people that this had happened to. They need a better system to deal with troubleshooting. I would suggest finding another company that has doors that open out not a corrugated door that rolls up & can easily get jammed.
Moved from AZ to FL. Kept my belongings at the POD warehouse for 11 months. Due to Covid, I was unable to purchase a home in FL and got laid off. I never unpacked in FL. I then shipped the PODs from FL to my home in CO. THE GOOD: It was convenient in AZ to bring both PODs to my home and pack all my items at one time. Pods had the crates on time in FL. I was able to "stage" my Pods for FREE multiple time in FL to get items out and put Items back into the crates. THE BAD: When I found out I was getting laid off, I called PODS and got a quote. By December I called again and got a different price quote. I actually scheduled in January and the price changed again. Of course by the time I scheduled it was the most expensive quote they gave me. Another thing is every time I called the representative would tell me something different about the placement of the PODS in CO. One said I could have both PODS in CO. The next one told me, I would have to purchase a permit for street parking that would cost me $ 200. The last girl I spoke to said No parking the Pods on the street at all. You would think all 3 of these REPS would have the same information. Then when the POD was delivered the driver told me he didn't think I had room in my driveway for one POD. He tells me I will have to get a UHAUL and unpack my POD at the warehouse. I just about lost it. He got me all upset before he even tried to put the POD in the driveway. The POD did fit in my driveway. So there is some good and bad with Pods. It is very expensive. To save money, you will need to move the old fashion way with a UHAUL.
Good product and service, but not very flexible with the dates/times and it is hard to talk directly to the location managing your move. It seems like a phone chain and not real clarity on any special request. As it turned out they did meet my needs but it took quite a bit of calling and following up to be sure my needs were understood and clear.
PODS is a great concept for moving from Point A to Point B. The initial person I spoke with was by far the Very Best Customer Service person I've ever talked to from any company in the last 30+ years!!! He outlined everything very clearly. After the POD arrived I realized I would need a 2nd one to load all of my belongings. That is when things fell apart... While POD #2 came the very next morning, the person I spoke with failed to request that both PODS be picked up on the same day to travel together. So this meant two different pick up and re-deliver dates, and needing to reschedule my helpers at the unload. The communication from the drivers at time of pick up and drop off is very good. I would use them again for any future move - just be sure to give yourself some wiggle room and double check all dates at delivery-load-redeliver-unload.