PODS arrived and departed as promised. Excellent service! I highly recommend PODS!

Their website did not let you make scheduling changes as it indicates

Everything was going well with PODS up until the day of the container pick up. There were a number of issues with a lack of communication and updates from PODS on the status of the container pickup. To start with, the website portal was not updated to reflect that the pickup was on schedule (I had to contact customer service in order to confirm), and after the initial pickup window was missed, I went through a number of customer service representatives both online and over the phone before I could get a status update as to whether the container would be picked up at all on the scheduled date. It was eventually picked up on the scheduled date, but not until almost 8pm and only after I had spent about 2-3 hours holding and working with various customer service representatives. Not exactly the experience you are looking for with a moving partner.

They were late delivering the first POD. Let's hope #2 isn't late.

Always enjoyed talking to the PODs people. They stored and moved my stuff half way across the country.

No issues. PODS arrived as scheduled, were picked up as scheduled, and stored for us for six months before being delivered on time to our new home 1200 miles away.

Excellent staff. Easy and effective. The best way to move by far!!!

Pod arrived as scheduled the driver was polite and put the pod right where I needed it.

Overall PODS was good. Unfortunately they were backlogged and couldn't deliver my pod for 2 weeks after I needed it.

I will recommend the services to anybody......They were good/excellent/great.

Ordering, communication with company easy.

There were a couple of hiccups with the scheduling but they used good customer service to make it right. The drivers had a very tight spot to maneuver and they didn't run off the drive area at all.

They didn't meet the schedule. I paid for an AM delivery and they delived the POD at 6pm.

The only reason its not 5 star is that the POD can't scheduled for pick up until next week and the condo complex is going to fine us for every day it sits there. The number of people moving right now, being summer, is quite large, but when I set up the POD for delivery, I was not able to get a date for pick up when needed. Other than that, I really like the company and will use them in the furture .

good job. customer service less than excellent, loong wait to speak to someone

The Pods driver showed up on time and was helpful and attentive throughout the loading process (I had city service so the Pod stayed on the truck the whole time). He was knowledgable and helpful along the way with any questions I had. I am very grateful!

My review is very mixed with PODS. We've used them for two moves, and it's so very easy to book the deliveries and pick-ups and book your movers in between. Our first move 7 years ago couldn't have gone more smoothly. However, this time around, PODS didn't pick up for transport to storage on the Saturday evening that they were scheduled. We had a particularly contentious home sale, and with our closing on Monday, our intention was to have the PODS cleared out well in advance on Saturday. However, they didn't come, they didn't communicate that they weren't coming, working on Sunday to clear out backlogs was apparently not an option, and I didn't feel any sense of confidence that our issue would be resolved. You can't contact your local PODS facility; you can only contact corporate headquarters. They can attempt to contact your local office while you hold, but if the local facility doesn't pick up, you just feel lost. You get different answers from different people. Don't get me wrong, they all want to help, but there is only so much they can do when your local facility is not responding. At the end of the day, they did get the PODS cleared out on Monday morning first thing, but I spent the weekend feeling extremely unsettled fearing that our failure to vacate would have given our buyers the ammo they needed to get out of the deal without losing their earnest money. So again, when things go well, PODS is great. However, when you confront any kind of obstacle, it's quite a headache.

The driver arrived at a reasonable time according to the window sent and was also cordial and respectful!

ordered blankets that did not arrive with order. Impossible to get a live person to talk to. Once i did talk to someone I never heard back on resolution to deliver the blankets. requested a refund on and waiting for a resolution.

PODS delivery driver was GREAT! Wish that there could've been a Sunday pickup though.

The sales cycle was great, the moving cycle was iffy often and required quite a bit of work on my end. Having the POD delivered to my final location was simple and hoping the final return goes just as smooth.

Very professional and did a perfect job placing the POD on the driveway towards the side; surgical precision!

nothing special, they delivered and picked up as scheduled.

Very helpful and pleasant

Moving is stressful--having "our POD" made it less so. Service was great--everything as promised.

Everything about the PODs experience was smooth from start to finish. The price was fair. I have an apartment that’s around 842 sq ft and my stuff fit but it was definitely a tight squeeze.

made my move super easy, met every date to drop, ship and drop, and pick up as told, no hidden fee's, it was exactly as they quoted me. I highly recommend this company !!!!!

The first delivery went well and they were on time. The second delivery was not smooth and they took out some bushes and had trouble getting it in the driveway.

Easy to make the POD arrangements. It was important to me to be able to have long term storage since I was moving out of state and unsure when I would find a new house to purchase.

Great service. Easy to work with and great communication.

Over all worked out very good. The only issue we had was seeking to schedule all things together was an issue. They work with we will inform you after six the night before it happens. Very hard because you don't know when to have help come. Pods were in good shape when they arrived. That worked out very good.

Great customer service but I should have been warned that dates for container drop-off and empty container pick-up go quickly, meaning I had an empty POD sitting waiting for pick-up for 2 weeks. This was inconvenient and I wish I knew I should have scheduled dates sooner.

Great price, everything showed up on the timeline that was initially established. No issues at all. Would use again for future moves.

Among the major issues that were completely unacceptable were the fact that we were told a 16 foot container would be sufficient to load all our household belongings, but it was not. When we tried to get another PODS for the remaining items, we were told it would take at least two weeks to get one. We we unable to wait as we had to vacate our home so new owners could move in. We were forced to obtain another carrier to transport our belongings out of state at great expense. Do not tell people they can fit a 3 bedroom house in a 16 foot container as that is simply false. Then don’t tell people there are additional PODS available if additional space is needed and then tell them it will take 2 weeks to get one delivered. Another issue was the length of time it took to get our personal belongings at our destination. We were told it would take over 30 days to get it because you did not have resources at the destination to get it delivered sooner. As far as billing, we were charged an amount more than the original quote and we had to make numerous calls over several weeks to resolve the issue. My overall experience was very dissatisfactory.

The size did not hold all of my household items.

Very customer oriented. Arrived at scheduled times and efficiently delivered and removed the container.

PODS was a bit more problematic, perhaps because of the interstate nature of the move. I had many phone contacts with the company over the past year...some were professional and overall satisfying, some very frustrating, unhelpful and disappointing, I have very mixed feelings regarding PODS.

Need to help with estimate needs better

The pods worked out well. They delivered the pod on time and picked it up on time. Very nice people and were able to deliver it in a tight space.

On time and kept me informed

PODS was a very fast and easy way to move. I highly recommend them.

Excellent service from PODS City Service. James the driver arrived early and was very flexible with me while I was locating the building super to get the loading dock key.

Excellent service. They communicated well. They called before arrival. They are efficient and professional. I highly recommend PODS to everybody.

Delivery on time! Professional placement

Wouldn't use anyone else.

Definitely met all expectations. It was much cheaper to go with PODs, and hire someone to load/unload it for you. We sold/gave away a lot of our stuff before moving, so were able to get everything we moved into one POD

Slow on pick up,need more help, no reason to let a pod sit in hot sun for 3 weeks waiting for pick up1700

Everything was on time and as we ordered. Delivery person was curtiouse.