PODS® Reviews
From the first person I spoke with, I knew I would go with PODS. He was so knowledgeable and answered every question I had. Every appointment they organized for me, they were there. On time! I would highly recommend PODS. They really have the moving issue(s) down pat! Customer service was EXCELLENT.
Using PODS was overall an excellent experience. There were issues with placing the pod at my house as what I was told on the phone proved not to be accurate. My house is on a very steep hill with a flat top by the garage, which while in theory was large enough (20' deep x 18' wide) for the POD to sit, the reality was the delivery truck could not hold the steep hill to leave the POD. So it ended up nearly 75 feet away down the slope, a long way when loading. A cautionary tale to be sure. But otherwise, almost everything arrived in perfect condition.
IF I ever move again, I’ll use PODS..!! From their Customer Service to the promptness of their drivers, 5 Stars..!! I’ve already recommended PODS to friends & family.. I didn’t want to drive a moving truck & this was the best option.. Love the convenience of loading & unloading at my “leisure”.. No rushing..
PODS has the best customer service. Drivers always called to make sure they had the door in the right orientation on the truck. That is important as the Podzilla is not overlay nimble to move the pod anywhere. They typically like to back the truck to the exact spot and drop it off there or move it just a little from that spot. We were able to get some of the pods moved to difficult positions, but always remember you need a lot more space around the pod that you would expect. Most of the people delivering were very helpful. The reason I did not give 5 stars is the pods are not always in the best of shape. Half have tie down bolts missing and there is no other way to tie down your load. I had two doors that did not work well. Some had weather guard at top and others did not. One door took 10 minutes to lock. One pod had a minor leak but nothing bad. The driver ripped the side open on an adjacent pod when delivering it leaving it open to the weather. No one called or attempted to cover then opening. Fortunately it was low and did not get a lot of water in. I would definitely use this company again, but for the cost, I expected very well maintained pods. Customer service is the best out there based on talking to friends who used other services.
PODs was very efficient in scheduling our move at a remarkable savings over full-service movers. They delivered on POD, as scheduled, during an ice storm and transported our belongings efficiently and safely to our new location. The closing on our house was delayed several times and PODS was extremely helpful and understanding in rescheduling the delivery of our POD to our new location.